Workplace Support Specialist

WSS (Workplace Support Specialist)

Job Summary:

- The experience coordinator role is at the forefront of delivering a positive office experience as a cultural ambassador. community advocate and service leader.
- In this role, you will provide experience services and support to increase individual well-being, personal productivity and organisational effectiveness.
- As part of the FOH team, the Experience coordinator is responsible for creating supportive and comfortable atmosphere by welcoming visitors and supporting all employee-facing services.

Duties and Responsibilities:

- Provides coordination and support for delivery of Workplace Services.
- Services include, but not limited to: Concierge, Reception, Badges and Security, Room Management, Meeting and Event Support, Community Programs, Meeting supply equipment/Stationery points, Food Services support, Support Employment , Company Store, Pet Programs, Document Services, Legal letters and Post Room service, Record Archiving and Data Report files, Set ups, Space reset, Entrance screening protocol and Workplace onboarding.
- Reception and CEC: organised and managed the weekly rotation between the 2 areas.
- Support on both reception inbox and receptions as needed, data reports, daily basis tasks.
- Cover post rooms duties: parcel enquires, delivery spreadsheet updated, legal letters, shipments tasks
- Main point of contact for vendors on site, escorting where necessary and supporting and managing temporary badge access.
- Maintains awareness of workplaces. Submit cleaning and maintenance works orders/tickets as needed and/or communicate with appropriate partners to address the issue. Respond to customers on behalf of other team members (eg Facility team, cleaning team).
- Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request. Assists with meeting set up, furniture reset, and delivering temporary equipment and supplies. May assist with temporary signage.
- Curates and administers of the Host platform and client materials customised to meet to the full Host experience. Ensures client and company materials comply with client and company brand guidelines.
- Greeting employees and announces clients and visitors. Conducts and guide guest registrations through Badging software. Issue temporary badges and Contractors badges. Receive, redirects incoming calls to appropriate parties.
- Utilises and maintains integrity of databases, supports data entry of required reports and other digital tools, associated with service delivery, as requested.
- Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
- Maintains records of vendor proof of insurance and contractual documentation in place, per requirements.
- Collaborates with vendors employees who provide services and goods.
- Delivers orientations, such a tour of facility, how submit a workorder, where supplies are kept and ordering procedure.
Provides, overview of Host Experience service.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process