Maintenance Coordinator

Our client, an established Building services and Integration company, is currently recruiting a Maintenance Coordinator to join their Coordination team on a 6-month FTC. The Maintenance Coordinator will be responsible for the end-to-end process for the efficient and effective scheduling of Field Service engineers.

Key Responsibilities for the Maintenance Coordinator:

• Reactive / Breakdown response in particular organising visits to customers with interruptions to their heat supply
• Liaising with the Customers to schedule works, as well as assist with complaint resolution.
• Handle and mitigate complaints with clients and residents and escalate to senior management as and when required.
• Liaising with the Operations department, both office-based staff and service engineers to ensure works are being delivered effectively.
• Booking and coordinating engineer visits using our CMMS ensuring the appropriate workload is spread across the team, and data is recorded correctly.
• Coordination and scheduling of engineer training, annual leave, regular meetings, etc.

Skills Required for the Maintenance Coordinator:

• Experience in work scheduling, ideally within a field service setting
• Previous experience working within a customer service role
• Strong communication skills

Please apply as directed!