Scheduling Administrator

Scheduling Administrator
Meopham
28k
Mon- Fri
Permanent
My exclusive client based in Meopham is looking to recruit an experienced Scheduler who can juggle multiple spinning plates. They are a company who has engineers working all around the South East and London areas. You will be someone with fantastic scheduling experience, ability to work with engineers and quote works. You will need to have a driving licence and access to your own vehicle due to location. This role is full time in the office with no ability to work from home.

Day to day of the Scheduling Administrator:

• Deliver fantastic customer service to clients via phone and email, ensuring you are using your initiative to solve queries.
• Schedule in works with correct engineers, ensuring you are checking their ability to complete the works required but also making sure they are in close geographical areas.
• Updating customers on engineers where abouts, ensuring they are kept up to date with any delays.
• Gaining job reports back from engineers, checking for vital next steps and arranging continuous works if required.
• Quoting up works, ensuring you have attention to detail and not missing any key elements.
• Handling any emergency call outs and slotting them into the engineers diary when required due to the industry of the job.
• Managing any complaints coming in with ease and understanding to the customers situation.
• Adhering to compliance requirements and updating the CRM system with relevant notes for each customer.
• Updating your line manager on any urgent requirements, ensuring you are gaining support where required.

Requirements of the Scheduling Administrator:

• Strong scheduling of immediate works experience.
• Previous experience of using a CRM.
• Experience of working with engineers and booking in works with them.
• Quoting experience after completed works.
• Confident to work alone and use your initiative.
• Have a DL and access to your own vehicle due to location.
• Can multitask and work well under pressure.

If you are interested in this Scheduling Administrator role, please reach out to El on (phone number removed) opt 2 or hit APPLY!