Job Description
Customer Care Technician
Location: Letchworth & surrounding areas
Contract: Full-time, Permanent
About the Role
We are looking for an experienced Customer Care Technician to join our aftercare team, supporting homeowners across Letchworth and the surrounding areas. You will be responsible for carrying out remedial works in occupied homes, ensuring high standards of workmanship and excellent customer satisfaction.
This is a hands-on role suited to a multi-skilled operative with strong communication skills and a pride in delivering quality finishes.
Key Responsibilities
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Carry out reactive and planned remedial works in occupied residential properties
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Diagnose and repair defects across a range of trades including carpentry, basic plumbing, patch plastering, and general finishing
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Complete works to a high standard while maintaining a customer-focused approach in occupied homes
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Liaise professionally with homeowners, site teams, and customer care staff
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Ensure all works comply with health & safety and company quality standards
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Accurately record works completed using job sheets or digital systems
About You
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Proven experience in a customer care, maintenance, or multi-trade role within residential construction
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Strong carpentry background preferred
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Confident working independently in occupied properties
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Excellent communication and customer service skills
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Full UK driving licence
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CSCS card (preferred)
What We Offer
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Competitive salary (depending on experience)
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Company van, fuel card, and tools
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Overtime opportunities
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Ongoing training and development
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Long-term, stable role with a reputable developer
