Job Description
Repairs Coordinator
Holytown
My client are a well-established housing maintenance contractor delivering high-quality responsive repairs and planned maintenance services to social housing providers. Due to continued growth, we are seeking an organised and proactive Repairs Coordinator to join their team based in Holytown.
This is a fast-paced role where you will be the key link between tenants, clients, and our operatives, ensuring repair works are scheduled efficiently and completed to a high standard.
Key ResponsibilitiesScheduling and coordinating reactive and planned maintenance works
Liaising with tenants to arrange appointments and provide updates
Allocating jobs to operatives and subcontractors based on priority and location
Monitoring job progress to ensure SLAs and KPIs are met
Raising and processing works orders
Handling incoming calls and emails in a professional manner
Updating internal systems accurately and in real time
Supporting the Contracts Manager and wider operations team
Previous experience in a repairs, maintenance, or scheduling role (social housing experience desirable)
Strong organisational and time management skills
Excellent communication skills, both written and verbal
Ability to work under pressure in a busy environment
Good IT skills, including experience with scheduling systems
Customer-focused with a problem-solving mindset
Competitive salary (dependent on experience)
28 days holiday (including bank holidays)
Pension scheme
Ongoing training and development
Supportive team environment
Opportunity to grow within a reputable and expanding business
You ll be part of a dedicated team delivering essential services to local communities. Your role will directly impact tenant satisfaction and the smooth running of housing repairs across the region.
If you are organised, motivated, and ready to take the next step in your career, we would love to hear from you.
Apply now by submitting your CV and a short covering statement outlining your suitability for the role.
