Studio Manager (Facilities Coordinator)

Company Profile

CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people.

Job Title: Studio Manager (Facilities Coordinator)

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Studio Manager/Facilities Coordinator to join the team located in Manchester.

The Studio Manager is responsible for ensuring the highest standards of workplace experience and service excellence for all visitors and floor users within a secure office environment. The role encompasses a wide range of responsibilities, with an expectation to provide support across all areas of service delivery within the office space, given the high levels of security. The primary focus is on maintaining the studio's standards throughout the day, covering areas such as kitchen facilities, meeting rooms, and common areas. This includes strict adherence to access control and governance protocols.

Role Summary:

• Continuously monitor the live condition of the Client's demised area and work proactively to address identified issues.
• Implement the human-centric strategy for Manchester in alignment with Unified FM commitments. The host should continuously monitor the live condition of the Client's demised area, take ownership of the space, and create moments that matter.
• Monitor and control employee and visitor access to the premises, ensuring that only authorized personnel enter restricted areas by using badge/pass management and applying escort protocols for visitors.
• Manage floor access keys and alarm codes, ensuring compliance with security procedures. Keys must only be issued to authorized representatives and never removed from the premises. Maintain a robust system for key issuance and retrieval and arrange replacements if necessary.
• Manage relationships with cleaning, waste management, pest control, and other subcontractors, ensuring adherence to industry standards and timely completion of scheduled work. This includes escorting unvetted contractors (e.g., pest control, confidential waste disposal, feminine hygiene services, and mobile engineers) as required.
• Ensure appropriate control measures, such as audits and inspections, are in place to meet statutory, policy, and contractual commitments. Maintain day-to-day SLAs and KPIs to ensure service delivery meets agreed standards.
• Collaborate with Cleaning, our FM cleaning partner, to ensure all core evening cleans are completed correctly and within scope. Facilitate effective handovers between day and evening shifts and maintain closed-loop communication with the cleaning supervisor.
• Be knowledgeable of site emergency procedures and act accordingly, demonstrating sound judgment and initiative. Studio Manager roles must be trained in first aid and fire marshal duties.
• Work with HR to ensure Personal Evacuation Plans (PEPs) are in place for individuals requiring assistance.
• Liaise daily with office stakeholders to resolve issues and proactively manage customer expectations.
• Assist in resetting meeting rooms or multi-function rooms after use, ensuring whiteboards and glass boards are clean and clear.
• Provide first-line technical support for AV and IT issues, triaging problems and escalating as necessary.
• Ensure photocopier areas are continuously replenished, tidy, organized, and always available.
• Control the flow of waste from the floor, including confidential waste, by regularly monitoring receptacles and clearing them before they become full. Liaise with the appropriate facility provider in good time.
• Maintain relationships with key customers on-site and escalate any issues to the manager in the first instance.
• Assist with health and safety compliance by highlighting near misses or safety concerns to the Workplace Services Manager and reporting via Harbour.
• Support the Site Manager in creating SOPs/Playbooks for floor procedures and review monthly to incorporate any changes.

Experience Required:

• A minimum of 3+ years related Facilities Coordination/Management
• Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees.
• Experience in facilities management and/or dealing with suppliers/contractors beneficial.
• Ability to solve problems and deal with a variety of options in complex situations.

Working Requirements

Work Schedule: Flexibility to work evenings and weekends is required to support escorted tasks. Compensation will be provided through time in lieu or overtime, as outlined in your employment contract.

Security Clearance: The successful candidate must be able to obtain and maintain a Security Check (SC) clearance, with a progression to Developed Vetting (DC) clearance.