Head of Transformation

Your new company
Our client are a specialist Facilities Service Provider with significant client revenue streams around the UK. They are hiring a Head of Transformation to join the business on a permanent basis.

Your new role
As Head of Transformation, lead the design and delivery of an enterprise-wide pipeline of significant transformation initiatives. The role is responsible for spearheading digital and systems excellence in support of the company's mission to deliver high-quality facilities management services across their clients significant UK estate.
You will design and execute the transformation roadmap, ensuring alignment with corporate objectives, contractual obligations, and stakeholder expectations-including their clients' external partners and joint venture stakeholders.
Key accountabilities will include:

• Transformation Strategy & Roadmap: Identify and prioritise initiatives that improve operational performance, customer experience, compliance, and financial outcomes. Balance short- and long-term priorities and objectives to deliver a balance of quick-win and long-term strategic change.
• Programme & Change Leadership: Develop and deliver a multi-year transformation strategy aligned to business objectives, integrating change across platforms, people and processes.
• Operational & Digital Improvement: Drive continuous improvement across facilities management operations, supply chain, asset management, and service delivery.
• Financial & Commercial Impact: Deliver measurable cost efficiencies and productivity improvements.

What you'll need to succeed
To succeed in this role, you will require relevant experience in transformation or service improvement at scale. You will also require:

• 6+ years proven CX transformation or service improvement at scale in complex, operationally intensive organisations, ideally within facilities management, defence, or engineering services.
• Proven track record working in a highly regulated contractor environment.
• Demonstrable success in leading collaboration initiatives across private, public, and tertiary sectors.
• Track record of simplifying complex workflows and embedding improvements into frontline operations.
• Practical background in service design, journey mapping, lean/process improvement or Six Sigma.
• Demonstrable experience in contract delivery oversight, performance management, stakeholder engagement at senior levels.
• Project Management qualifications (Prince2, MSP, APM) or equivalent experience.
• Bachelors degree in management, business, engineering, facilities, defence or similar fields is desirable.
• Professional qualification in FM such as IOSH or NEBOSH is desirable.

What you'll get in return
When successful in securing this role, you will receive a permanent contract with a large, specialist FM service provider. You will also receive:

• Up to 100,000 salary
• Company car / car allowance
• Bonus scheme
• 25 days + bank holidays
• Private healthcare
• 6% matched pension contributions

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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