Customer Specialist - Property Maintenance

Next Chapter Talent is delighted to be partnering with a well-regarded property management organisation to recruit a Customer Specialist - Property Maintenance.

This is a hands-on, customer-facing role that blends home and office working, giving you the flexibility to maintain a positive work/life balance while developing your career. You'll play a key part in ensuring repairs and maintenance cases are managed efficiently, professionally, and with a personalised approach for every customer.

As a Customer Specialist, you will:

• Take ownership of property repairs and maintenance cases from start to finish
• Coordinate works with contractors and liaise with key stakeholders
• Engage directly with customers to understand and resolve their queries
• Keep all systems and records up to date, maintaining high-quality, accurate data
• Provide clear, timely updates to customers and internal teams

This role offers the chance to gain broad experience in property operations, while working within a structured and supportive environment.

We want to hear from candidates who can demonstrate:

• Knowledge of property repairs or a maintenance background
• Strong organisational skills and the ability to self-motivate
• Experience working collaboratively with colleagues and external partners
• Confidence in using multiple computer systems
• Previous experience engaging with customers in a fast-paced environment
• Ability to prioritise tasks and meet deadlines effectively

You'll join a collaborative, dynamic Customer Services team and have the opportunity to develop your skills and experience within a growing property services environment.

Key benefits include:

• 25 days' holiday + bank holidays (increasing annually to 30 days)
• Flexi holiday
• 3 wellbeing days and 2 paid volunteering days
• Generous matched pension scheme and life cover
• Optional private medical, dental, and critical illness cover
• Wellbeing discounts, including gym memberships

This is your chance to join an organisation that makes a real difference in people's lives. You'll be part of a team where your contribution is valued, your development is supported, and your work has a tangible impact on customers and communities.

Please note: This overview is designed to give a clear sense of the role, though it isn't an exhaustive list of every responsibility or requirement.

To learn more about this opportunity, please reach out to Zara Benson at Next Chapter Talent.

Next Chapter Talent is a boutique, founder-led property recruitment consultancy who specialise in placing exceptional talent across the UK. If you're considering a new challenge or are recruiting for your team, please get in touch.