Job Description
A Housing Association is currently looking for an Estate Operations Co-ordinator on a temporary to permanent basis.
Key responsibilities
Provide exceptional on-site management services and ensure timely, responsive support for customers.
Complete all Fire Risk Assessment actions promptly, adhering to internal policies.
Conduct regular and ad-hoc estate inspections to monitor standards and implement necessary improvements.
Manage newsletters and communications to keep residents informed.
Recommend enhancements for communal areas and estate services to the Estate Operations Manager.
Improve resident satisfaction within budget; identify cost-saving opportunities.
Foster strong relationships with contractors, ensuring compliance with contracts and SLAs while managing risks.
Oversee maintenance contracts for M&E equipment, ensuring adherence to manufacturer guidelines.
Supply high-quality business and performance data to the Estate Operations Manager.
Deliver services within budget while exploring avenues to enhance cost-effectiveness and increase income
Collaborate with the estate management team to address individual resident needs and gather feedback.
Drive service improvement initiatives to enhance customer satisfaction.
Ensure estate repairs are executed efficiently, collecting customer feedback and quality checks on completed works.
Act as the manager during their absence, ensuring quality responses according to our procedures.
Raise work orders for management approval within budget, ensuring legal and contractual compliance.
Participate in meetings, providing input, accurately recording minutes, and implementing agreed action points
PAYE 20.15 Umbrella 26.64
Essential requirements
Must have worked in a similar role previously
Highly organised work ethic and ability to work to deadlines and manage conflicting priorities.
Good spoken and written English.
Intermediate IT and systems skills including Microsoft office
Must be immediately available or on short notice
