TRI Consulting Ltd

Large Housing Association requires a Project Coordinator to join their compliance and energy team to assist on multiple projects. Key Responsibilities: Establish baselines for compliance workstreams. Set up reconciliation processes. Liaise with other departments to gather and establish information about properties. Provide feedback to the data team. Collaborate with Compliance teams and contractors. Reporting to the EMA Compliance Manager, there are multiple projects to resolve different baseline positions, running one at a time. Highly collaborative role with technical support provided as necessary. Experience and skills: Experience working in the housing sector. Experience in Compliance roles. Proficiency in Microsoft Office programs, particularly Excel at a moderate level. Proactive approach to tasks and problem-solving. Strong communication skills for effective interaction with various stakeholders. Familiarity with compliance monitoring software. Successful project delivery may lead to an extension of the role. Hybrid working with the option to work from home for 2 days per week 21.59 ph PAYE or 28.55 Umbrella

Large Housing Association requires a Housing Officer to provide a personal holistic housing management service to residents. Responsibilities: Responsible and accountable to residents for providing an excellent, empathetic, and personal housing management service. This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately. Take ownership of your work and support residents to deliver a quality service You will influence others and advocate effectively for your residents to get the job done. You will be connected to tenants in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Look for opportunities to continually improve the service and anticipate the needs of your customers Assess prospective residents and establish a professional and trustworthy relationship with from the very start of the tenancy. Manage void properties to be ready to let including specifying work orders on standard voids. Manage landlord repair Work with Asset Management colleagues to resolve complex repairs in a timely manner. Complete all actions required to ensure effective rent and service charge collection and debt management. Identify customer support needs and work with partners to make sure customers are safe in their homes. Identify over-crowding or under occupation and work with your customer to help them move to a more suitable home. Inspect the condition of each estate you manage every month and take necessary action to keep your estates and blocks clean and tidy as well as reporting any hazards or risks. Complete all FRA actions as directed. Skills and experience: Excellent communication skills and a commitment to providing the best possible customer experience Previous experience working as a Housing Officer or general Social Housing experience £21.59 ph PAYE or £28.56 ph Umbrella