Job Description
Senior Regional Repairs Manager - Full-time, Permanent opportunity (37.5 hours)
£64,692 - £68,097
Southgate/Wembley, North London - this position is suitable for MTVH's hybrid working policy
We are looking for an energetic experienced Regional Repairs Manager to manage our team of experienced surveyors working from our North London offices. You will be leading a team covering a wide geographical area and the stock includes Leasehold, Shared ownership and General Needs properties.
We need a person who can make quick measured decisions on behalf of our customers and the business and who can interact at all levels.
Key responsibilities will include, but not limited to: -
- To oversee a team of Repair Officers, Surveyors and Senior Surveyors carrying out Responsive Repairs across the MTVH stock in the North London
- To manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties
- To monitor and provide reports on performance for all KPI's with commentary to support
- To hold Operational Core Groups inviting relevant stakeholders and ensure accurate records are kept and circulated.
- To take part in Strategic Core Groups putting forward recommendations
- To lead on Regional issues and ensure trackers are set up to monitor complaints both informal and formal
- To lead repair projects on Estates and include residents groups and other MTVH stakeholders as required
- To ensure budgets are monitored and controlled depending on demands and making sure that the correct budget codes are used to enable collection of service charges and insurance claims. To promote ownership and accountability within the team
- To manage relationships and understand the requirements and contractual differences with internal colleagues/stakeholders such as Keyworker,PFI contracts, Housing, Leaseholders etc
About you: You will have strong leadership skills and background in managing a team working on responsive repairs as well as experience of Contract Management to be able to lead the team effectively.
In addition, experience of analysing customer feedback to achieve service improvements is essential and the ability to respond to customers in an effective and professional manner both on the phone and in writing.
The nature of this role means that the post holder will come in to contact with vulnerable adults who access healthcare services. To meet our commitment to providing safe, high quality services to our customers we will complete a Basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years.
Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.
We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.
We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.
A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.
In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.
Phone: (phone number removed)
Email: (url removed)
