Job Description
Key Account Director
Build flagship client relationships. Lead high-performing teams. Shape the future of FM in London.
The Opportunity
We are one of London s leading commercial cleaning and associated services providers and proudly London s most awarded cleaning company in 2024, as well as European Cleaning & Hygiene Awards 2025 winners: Best Company to Work For.
Founded in 1986, we ve grown with our family values intact, pairing a genuinely people-first culture with innovation, operational excellence, and outstanding customer care. Our success is built on 5 pillars Employee Investment, Customer Engagement, ESG, Service Excellence and Innovation and this role sits right at the centre of all three.
As Key Account Director, you ll take ownership of some of our most strategic client relationships and a portfolio worth £10 million across 10 sites and therefore proven experience in managing budgets as well as P&L s is critical. You will be leading large operational teams, influencing company-wide strategy, and playing a key role in our continued growth across London.
The Package
- £76,442 base salary
- Performance-related bonus
- Car allowance plus train/travel expenses
- London office and client site field based
- 35 days holiday (including bank holidays)
- Flexible Hours
The Role
This is a senior leadership role with full accountability for key client portfolios, operational performance, and team leadership.
You ll be the trusted partner to major clients understanding their objectives, anticipating their needs, and ensuring our services consistently exceed expectations. Internally, you ll work closely with executive leadership and cross-functional teams to deliver operational excellence, commercial performance, and sustainable growth.
What You ll Be Responsible For
Strategic & Operational Leadership
- Partner with the executive team to shape and deliver operational strategies aligned to business goals
- Translate strategy into clear, measurable actions for operational teams
- Own P&L performance, budgets, and commercial outcomes across key accounts
Process Improvement & Performance
- Review and optimise operational processes to improve efficiency, quality, and productivity
- Leverage technology and automation to enhance service delivery
People & Team Leadership
- Lead, coach, and inspire managers and supervisors across multiple sites
- Build strong succession plans and develop future leaders
- Foster a collaborative, high-performance culture
Client & Stakeholder Management
- Act as the senior point of contact for key clients
- Build trusted, long-term relationships focused on partnership and value
Risk, Safety & Sustainability
- Identify operational risks and implement mitigation plans
- Champion health & safety excellence across all sites
About You
You re a confident, commercially minded leader with a proven background in Facilities Management (soft services) and a passion for people and performance.
You ll bring:
- Exceptional customer relationship and management skills, in the estate management, soft FM and/or cleaning industries.
- Any experience managing key accounts such as Savills, CBRE, JLL, Knight Frank etc would be advantageous
- Strategic thinking with hands-on operational credibility
- Excellent leadership, coaching, and people-development skills
- A data-driven, analytical approach to decision-making and budgets
- Confidence using technology and automation to improve operations
- Outstanding communication and stakeholder-management skills
