Job Description
Job Title: Repairs & Maintenance Supervisor
Location: Norwich
Contract: Permanent
Salary: £41,000 per annum PAYE
About the Role
We are seeking an experienced Repairs & Maintenance Supervisor to join our social housing team in Norwich. You will be responsible for supervising day-to-day responsive repairs and maintenance activities, ensuring works are completed safely, on time, within budget, and to a high standard.
This role is key to delivering an effective, customer-focused repairs service that meets regulatory requirements and improves the quality of homes for our residents.
Key Responsibilities
- Supervise in-house operatives and/or contractors delivering responsive repairs, voids, and planned maintenance
- Allocate and manage daily workloads to ensure service targets and KPIs are met
- Carry out pre- and post-inspections of repair works to ensure quality, safety, and value for money
- Ensure compliance with health & safety legislation, risk assessments, and method statements
- Monitor materials, stock usage, and costs to control budgets effectively
- Act as an escalation point for complex repairs, complaints, and resident issues
- Liaise with residents, housing officers, contractors, and other stakeholders to coordinate works
- Ensure repairs are delivered in line with statutory requirements, including gas safety, electrical safety, and building regulations
- Maintain accurate records using housing management and repairs systems
- Support operatives with training, performance management, and continuous improvement
About You
- Proven experience supervising repairs and maintenance services, ideally within social housing or property maintenance
- Strong technical knowledge of building maintenance and responsive repairs
- Sound understanding of health & safety, CDM regulations, and compliance requirements
- Excellent organisational and problem-solving skills
- Ability to lead, motivate, and manage trade teams or contractors
- Good IT skills and experience using repairs or asset management systems
Application Process: If you would like more information on this position of a Repairs & Maintenance Supervisor, or any other vacancy, please email your current CV through and Charlotte will be in contact with you.
