Resident Liaison Officer

Location: Finsbury Park
Pay Rate: £19.05 per hour
Contract Type: Ongoing / Temporary (via agency)
Sector: Social Housing Repairs & Maintenance

We are currently recruiting for an experienced Resident Liaison Officer (RLO) on behalf of a well-established, large repairs contractor working within the social housing sector. This is an excellent opportunity to join a busy contract based in Finsbury Park, supporting planned and reactive maintenance works.

As a Resident Liaison Officer, you will act as the key point of contact between residents, the contractor, and internal teams, ensuring a smooth customer journey throughout repair and maintenance works.

• Act as the primary liaison between residents and site teams

• Keep residents informed of works schedules, progress, and any changes

• Manage resident expectations and resolve queries or complaints professionally

• Carry out home visits and attend site meetings where required

• Ensure high levels of customer satisfaction are maintained at all times

• Work closely with site managers, subcontractors, and client representatives

• Maintain accurate records and reports relating to resident communications

• Previous experience as a Resident Liaison Officer within social housing or construction

• Strong communication and interpersonal skills

• Ability to handle complaints and sensitive situations calmly and effectively

• Good organisational and time management skills

• Confident using IT systems for reporting and record-keeping

• Full UK driving licence preferred (depending on site requirements)

• Competitive pay rate of £19.05 per hour

• Ongoing work with a reputable repairs contractor

• Support from a dedicated recruitment agency

• Opportunity to work on a high-profile social housing contract

If you are an experienced Resident Liaison Officer looking for your next role in Finsbury Park, we would love to hear from you.

Apply now to be considered or contact us for further details.