Job Description
Location: Aston, BirminghamContract: 3-month ongoing temporary roleHours: Monday to Friday, 9:00am-5:00pmPay: First 12 weeks: £12.60 per hour + holiday allowance (£14.12 total) After 12 weeks: £15.03 per hour + holiday allowance (£17.60 total)Working Pattern: Hybrid / On-site / Out on VisitsDriving: Required
Your new companyBirmingham City Council is one of the UK's largest local authorities, delivering vital housing services to residents across the city. You will join the Housing Solutions team based at Barry Jackson Tower, supporting households in temporary accommodation and helping residents navigate their route towards settled housing.
Your new roleAs an Assistant Housing Officer, you will support vulnerable residents living in temporary and bed-and-breakfast accommodation. Your role will involve completing two weekly surgeries across B&B locations, meeting residents face-to-face, discussing tenancy matters, and supporting them with housing-related needs. You will visit annexe accommodation to collect signed licence agreements, complete suitability assessments, and help residents access benefits, housing applications, and wider support services.You will also assist with addressing resident conduct and behaviour issues, which may include issuing warning letters and managing challenging conversations. A key part of the role is ensuring residents understand their responsibilities, maintaining consistent communication, and providing clear guidance to help them move forward.
What you'll need to succeedTo succeed in this role, you will need strong interpersonal skills, confidence dealing with the public, and the resilience to manage challenging or sensitive situations. You must be able to set expectations clearly, handle conflict professionally, and communicate both empathetically and assertively. Strong organisational skills and the ability to manage your own caseload are essential, as is confidence using IT systems. A full driving licence is required, as you will be travelling to multiple sites across the city.
What you'll get in returnYou will receive a competitive hourly rate with an uplift after 12 weeks, hybrid working, and the chance to work directly with residents who need crucial support. This role offers valuable frontline experience within a major local authority, with varied responsibilities, community impact, and opportunities to build a strong career foundation in housing services.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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