Head of Operations - Repairs & Maintenance

Head of Operations - Social Housing Repairs & Maintenance

Up to £115k + bonus + car allowance + benfits

Midlands Region

We're seeking a senior Head of Operations to lead a Midlands region delivering reactive and planned refurbishment works within Social Housing. The role has responsibility for several long-term, multi-million-pound contracts with a total regional turnover of circa £35-40m.

Covering the East and West Midlands, you'll set the strategic direction for the region, responsible for regional P&L, client relationships, operational performance and growth. Ideal candidates will be proven senior operational leaders with strong commercial acumen, experience managing large teams, and a background in social housing or similar asset-intensive environments.

Key Responsibilities:

• Drive operational performance and deliver excellent customer outcomes aligned to service level agreements
• Own and manage the regional P&L, reviewing commercial performance and reporting at Board level
• Set a clear vision, direction and strategic goals for the region
• Build and maintain long-term, strategic client relationships
• Provide regular strategic and operational updates to the Board
• Identify opportunities to expand services with existing clients and develop robust business cases for new work
• Leverage industry networks to identify new clients and services, presenting compelling commercial proposals
• Ensure appropriate due diligence is completed ahead of all bids
• Champion talent development and succession planning across the region

Required skills & experience:

• Strong stakeholder and client relationship management skills
• Strategic thinking, commercial awareness, and a genuine commitment to delivering high-quality, customer-focused services.
• Confident leading large, diverse teams, influencing senior stakeholders, and driving performance across complex programmes of work.
• Proven experience driving performance and success on a portfolio of comparable works in the Social Housing sector

Head of Operations Salary & Benefits:

• Base salary up to £115,000
• Performance-related bonus
• Executive benefits package
• Influence and autonomy within a growing business
• Clear path for progression

For a chance of securing this role, please apply online now or contact Bianca on for more information.