Customer Liaison Manager

Customer Liaison Manager Social Housing Adaptations
Birmingham Full-time £35,000 £40,000

We're looking for a Customer Liaison Manager to lead a team of Customer Liaison Advisors and act as the main point of contact for residents, Occupational Therapists, contractors, and internal teams. You'll ensure social housing adaptation projects run smoothly, keeping tenants informed and supported from survey to completion.

The Role:
You will manage and support the Customer Liaison team, overseeing daily operations, workload, and performance, while also being the main contact for residents. You'll work closely with surveyors, contractors, suppliers, and Birmingham City Council to ensure projects are delivered efficiently, safely, and to a high standard.
Key Responsibilities:

• Lead and manage a team of Customer Liaison Advisors, supporting their development and workload
• Act as the primary contact for tenants, contractors, and stakeholders
• Provide regular updates and guidance to residents throughout adaptation projects
• Schedule and coordinate appointments with surveyors and contractors
• Ensure documentation, consents, and approvals are in place before works start
• Resolve queries, complaints, or issues promptly and professionally
• Support the project team with communication and administrative tasks
• Contribute to improving the resident experience and service delivery

What we're looking for:

• Experience in customer service, housing, or social care, ideally in adaptations or property services
• Proven experience managing a small team
• Strong communication, leadership, and interpersonal skills
• Organised, proactive, and solutions-focused
• Ability to manage multiple projects and stakeholders simultaneously

Why apply?

• Competitive salary: £35,000 - £40,000
• Birmingham-based role with local projects
• Lead a small, professional team and make a real difference to residents' lives
• Supportive and collaborative work environment

For more information, please contact David on (phone number removed) or (url removed)
️ Email: (url removed)