Repairs and Mainteance Planner - £31,140 per annum

Repairs & Maintenance Planner / Scheduler Required for a Reputable Housing Association (Worcester Region)

A brilliant opportunity has arisen for an experienced Planner / Scheduler to join a reputable and well-established Housing Association operating across the Worcester and North Worcestershire region.

This is a key role within the Property Care team, ideal for someone who thrives in a fast-paced environment and has experience coordinating housing repairs, emergency works, and reactive maintenance.

The Role

As a Repairs & Maintenance Planner / Scheduler, you will be at the heart of day-to-day operations, ensuring customers receive a smooth, reliable, and high-quality repairs service.

You'll be responsible for real-time job scheduling, managing emergency and urgent callouts (including fires and floods), and matching the right Multi-Skilled Trades Operative or subcontractor to each job.

Location: Worcester, Droitwich, Kidderminster & Redditch
Salary: 31,140 per annum
Contract: Permanent Full Time
Closing Date: 10 February 2026

Key Responsibilities

• Deliver a customer-first approach in all planning, scheduling, and communications
• Manage in-day and real-time scheduling, resolving issues to prevent service disruption
• Coordinate emergency and out-of-hours repairs, reacting calmly and efficiently
• Act as the central point of contact between customers, operatives, and the call centre
• Provide scheduling, coordination, and administrative support to a mobile workforce
• Maintain workflow efficiency while keeping customers informed
• Support continuous improvement and identify opportunities to improve service delivery

About You

• Proven experience as a Planner or Scheduler within housing repairs, property maintenance, facilities, or construction
• Experience handling reactive repairs and emergency scheduling
• Confident using scheduling or workforce management systems (e.g. DRS, Open Housing)
• Strong organisational skills with the ability to manage multiple and changing priorities
• Excellent communication and customer service skills
• Proactive, adaptable, and solution-focused
• GCSEs in English and Maths (or equivalent)
• Based in or close to Worcester, Redditch, Droitwich or Kidderminster (local knowledge essential)

What's On Offer

• Permanent, full-time position
• Salary of 31,140 per annum
• Worcester-based office with free onsite parking
• Opportunity to work for a respected Housing Association
• A role that makes a real impact on customers' homes and communities

About Us

Be a part of a growing and trusted property maintenance housing association. We're committed to "Keeping the Promise" to our customers by delivering high-quality repairs through skilled and dedicated teams.

If you're interested feel free to send you CV to Adam

(url removed)

(phone number removed)

INDPS