Resident Liaison Officer

Job Title: Resident Liaison Officer (RLO)
Project: Low-Rise Social Housing External Repairs
Location: On-site
Contract: Freelance

Overview
We are seeking an experienced Resident Liaison Officer to oversee resident engagement on a low-rise social housing block of apartments undergoing external repair works. This is a live, occupied environment, so strong resident management skills and proven RLO experience are essential.

Scope of Works
The project includes, but is not limited to:

• Site set-up and mobilisation

• Scaffold erection and management

• Brickwork and external fabric repairs

• General external refurbishment works

Key Responsibilities

• Act as the primary point of contact between residents, site management, and the client

• Build and maintain positive relationships with residents throughout the project lifecycle

• Communicate upcoming works, potential disruptions, and project progress clearly and professionally

• Manage resident queries, concerns, and complaints, ensuring timely resolution

• Coordinate access requirements and support the site team in minimising disruption

• Maintain accurate records of resident interactions and communications

• Ensure compliance with client and project communication procedures

Essential Experience & Skills

• Proven experience working as a Resident Liaison Officer on social housing projects

• Must live within the boroough of Wandsworth

• Demonstrable experience managing residents in a live, occupied environment

• Strong communication and interpersonal skills

• Calm, empathetic, and professional approach to resident concerns

• Good organisational and record-keeping skills

• Ability to work collaboratively with site teams and stakeholders

Desirable

• Experience on external refurbishment or repair projects

• Knowledge of scaffold and brick repair works

• CSCS card (or willingness to obtain)