Tenant Liaison Officer

Tenant Liaison Officer
Location: Cheltenham
Start Date: ASAP
Duration: Ongoing
Rate: 17.21 per hour

I'm working with a large maintenance and construction provider who specialise in local authority housing works. They are seeking an experienced Tenant Liaison Officer to support residents during an External Wall Insulation (EWI) programme on a residential estate in Cheltenham.

This role is key to ensuring residents are kept informed and supported throughout the works, maintaining positive relationships and minimising disruption in a live environment.

Responsibilities:

• Act as the main point of contact for tenants throughout the EWI works

• Liaise with residents to arrange access, appointments, and surveys

• Communicate programmes, changes, and progress clearly and professionally

• Support vulnerable residents and manage any concerns or issues on site

• Work closely with Site Managers, subcontractors, and the client team

• Record and report tenant feedback, complaints, and resolutions

• Maintain accurate records of tenant communication and site visits

Key Requirements:

• Previous experience as a Tenant Liaison Officer / Resident Liaison Officer on similar social housing or refurbishment projects (EWI experience preferred)

• Strong communication and interpersonal skills

• Ability to manage sensitive situations and build trust with residents

• Well organised with good attention to detail and record keeping

• Valid UK driving licence essential and ability to travel between sites

• Mileage between sites covered (commuting mileage not included)