Job Description
Job Title: Damp and Mould Lead
Location: Basildon, Essex (with regional travel)
Contract Type: Fixed-term
Start Date: ASAP
End Date: Friday, 29 May 2026
Working Hours: Monday to Friday, 09:00 - 17:00
Pay Rate: £16.23 per hour
Role Purpose
As a Damp and Mould Lead within Peabody's Repairs Team, you will play a key role in the delivery of repairs, maintenance, and property services. Working as part of a centralised support function, you will operate in a fast-paced and responsive environment, managing multiple priorities to improve service delivery for residents.
You will ensure compliance with new damp and mould legislation, including Awaab's Law, while working collaboratively with colleagues, contractors, stakeholders, and residents to deliver a high-quality, resident-focused service.
Key Responsibilities
You will be:
Location: Basildon, Essex (with regional travel)
Contract Type: Fixed-term
Start Date: ASAP
End Date: Friday, 29 May 2026
Working Hours: Monday to Friday, 09:00 - 17:00
Pay Rate: £16.23 per hour
Role Purpose
As a Damp and Mould Lead within Peabody's Repairs Team, you will play a key role in the delivery of repairs, maintenance, and property services. Working as part of a centralised support function, you will operate in a fast-paced and responsive environment, managing multiple priorities to improve service delivery for residents.
You will ensure compliance with new damp and mould legislation, including Awaab's Law, while working collaboratively with colleagues, contractors, stakeholders, and residents to deliver a high-quality, resident-focused service.
Key Responsibilities
- Act as a resident-facing lead for damp and mould-related repairs, supporting residents and operational teams
- Ensure excellent customer service and stakeholder experience to maximise resident satisfaction
- Work closely with repairs teams, contractors, and regional property services to drive cases through to resolution
- Lead investigations and resolution of damp and mould cases in line with Awaab's Law and legal timeframes
- Take ownership of medium- and high-risk damp and mould cases, including escalations and HHSRS Category 1 cases
- Support internal teams to resolve complaints, disrepair cases, and escalations linked to damp and mould
- Review repair histories to identify service failures and contribute to lessons learned
- Maintain accurate case records and ensure effective case management
- Attend contractor and regional offices as required, acting as an on-site point of contact
- Carry out resident visits and occasional work outside normal hours when required Wider Repairs Team Responsibilities
- Responsive and major repairs
- Complaints, disrepair, damp, mould and condensation cases
- Environmental Health Officer (EHO) and escalated cases
- Empty homes / voids
- Aids and adaptations
- Planned preventative maintenance
- Repairs managed through the DPS Marketplace
- In-house DLO planning
- Professional property-related services
- Improved resident satisfaction through timely responses within agreed SLAs
- Full compliance with damp and mould legislation and Awaab's Law
- Reduced complaints and escalations through effective case management
- High stakeholder satisfaction through consistent, quality service delivery
- Efficient management of projects within agreed timeframes
- Strong stakeholder engagement and collaboration
You will be:
- Strongly customer-focused, demonstrating empathy, reliability, and professionalism
- Comfortable working under pressure and meeting strict deadlines
- Committed to continuous service improvement
- Adaptable, resilient, and positive about change
- Policy- and procedure-focused, ensuring compliance and best practice
- Open to feedback and collaborative working
About Joshua Robert Recruitment