Helpdesk Administrator

Helpdesk Administrator - Mechanical & Electrical

Permanent basis

Based in Romford

Office based 5 days a week

30K Annual Salary

Responsibilities:

Compliance & Reporting
Ensure compliance with company procedures and industry regulations, generating performance and SLA reports for management review.
Client & Team Communication
Maintain clear and professional communication with clients, service teams, and subcontractors, providing regular updates on service progress and issue resolution.
Database & Record Management
Maintain accurate and up-to-date records of service requests, work orders, maintenance logs, and compliance documentation in relevant systems.
Helpdesk Support & Issue Resolution
Act as the first point of contact for clients, logging and managing incoming service requests, queries, and complaints via phone, email, and service portals.
Process Improvement & Support
Contribute to continuous improvement initiatives by identifying process inefficiencies, suggesting improvements, and supporting system updates or upgrades.
Scheduling & Resource Coordination
Schedule planned maintenance, emergency repairs, and engineer visits, ensuring optimal resource allocation for field teams and subcontractors.
Work Order Management
Create, assign, and monitor work orders, ensuring that maintenance and service requests are prioritised, scheduled, and completed within agreed service-level agreements (SLAs).

Ideally must have :

Previous experience in a busy construction environment.

Also previous experience using the CAFM System