23 jobs found

Contract: 35 hours per week, 12 months fixed term contract Salary: £29,802 to £34,654 + London Weighting Allowance (LWA) £3,954 Location: Victoria, London, SW1V 1QQ Closing date: Wednesday 25th March 2026 Interview date: Tuesday 7th April 2026 Are you a proactive problem-solver who thrives in a fast-paced environment? We are recruiting for a Facilities Helpdesk Manager based in Victoria, London. This is a hybrid, fixed term role until March 2026. More about the role In this dynamic position, you will be the driving force behind our Estates and Facilities helpdesk. You'll coordinate both reactive works and planned preventative maintenance, ensuring requests are triaged effectively, urgent issues are resolved swiftly, and service disruptions are clearly communicated to all stakeholders. Day-to-day, you will line-manage and empower a team of two Facilities Administrators, fostering a positive, inclusive, and values-led culture through coaching and training. You'll also act as the crucial bridge between our clinical, retail, and rehoming site teams and our external contractors. This means identifying the right technical experts for the job, deploying them effectively, and closely monitoring their performance against agreed service levels. System management is a key component of this role. You will manage our CAFM system to log and track jobs, analyze data to identify recurring trends, and produce reports that drive better decision-making. Working closely with the Health & Safety team, your vigilance will ensure our spaces remain secure, compliant, and well-maintained while delivering excellent value for money. You will have a deep understanding of CAFM systems and how they can be used and further developed to offer a better service to our internal customers. This is a fixed term role until March 2027. It is a hybrid role with two days a week based out of Victoria pet hospital. There will also be occasional travel to other sites. About you Essential Qualifications, Skills, and Experience Experience of managing or coordinating a facilities helpdesk or similar service function. Working knowledge of CAFM or comparable service management systems. Experience of managing external contractors and monitoring performance against SLAs. Understanding of health and safety requirements. Experience of using data and reporting to manage workload, performance, or budgets. Ability to consistently demonstrate Blue Cross values of compassion, courage and inclusivity. Experience of supporting facilities budgets or cost tracking. Knowledge of statutory compliance and planned preventative maintenance processes. Desirable Qualifications, Skills, and Experience Experience working within a multi-site environment. Experience working within a charity, healthcare, veterinary or care related environment How to apply Click the apply button below and complete the online application process before the closing date on Wednesday 25th March 2026. We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes: Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays) Programmes for physical and mental wellbeing support Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family Health cash plan Unlimited access to an employee assistance programme Pension scheme with enhanced employer contribution Professional fees paid with Continuing Professional Development and personal development support. Life assurance 20% discount on Pet Plan pet insurance Enhanced family friendly policies Recognition scheme Annual volunteer days Charity worker discounts across a variety of retailers To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

Branta are seeking a proactive and organised Helpdesk Administrator to join a busy team in South Tyneside. As the first point of contact for our clients, you will play a key role in ensuring smooth communication and efficient coordination across our operations. Key Responsibilities: Act as the first point of contact for client enquiries via phone and email. Log and manage jobs accurately, ensuring all client requests are captured correctly. Coordinate and schedule engineers and contractors to meet client requirements. Handle invoicing and support administrative processes related to job management. Maintain clear records and provide updates to clients and internal teams as required. Requirements: Previous experience in a similar administrative or helpdesk role is essential. Facilities Management or maintenance sector experience is highly desirable. Excellent communication skills, confident on the phone and via email. Strong organisational skills and attention to detail. Ability to manage multiple priorities and work in a fast-paced environment. Proficiency in Microsoft Office and basic job-logging software. Whats on Offer: Competitive salary and benefits. Supportive and friendly working environment. Opportunity to develop your career in Facilities Management and administration.

Job Title: FM Helpdesk Administrator Location: Northfleet college-based (on site) Hours: 40 hours per week Pay Rate: £19.14 per hour (Umbrella PAYE) Contract: Ongoing / long-term assignment About the Role We are seeking an experienced and proactive FM Helpdesk Administrator to support facilities management services within a live college environment in Northfleet. This role is critical to the effective delivery of both Planned Preventative Maintenance (PPM) and Reactive maintenance activities. You will act as the first point of contact for all facilities-related requests and play a key role in ensuring contractual and performance requirements are achieved. Key Responsibilities Operate and manage the FM Helpdesk on a day-to-day basis. Log, allocate, track and close all PPM and reactive maintenance requests in line with agreed procedures and service levels. Monitor helpdesk performance and ensure works are delivered within agreed response times. Maintain accurate system records to support reporting and audits. Liaise with site teams, subcontractors and college stakeholders to ensure effective service delivery. Support performance monitoring against contractual Key Performance Indicators (KPIs). Escalate issues and risks where required to ensure service compliance. Essential Experience and Skills Extensive experience in FM helpdesk operations, covering both PPM and reactive maintenance . Proven experience using MRI Evolution . A very good understanding of PFI arrangements and associated contractual obligations. Strong working knowledge of Key Performance Indicators (KPIs) within a PFI or similar contract environment. Strong organisational skills and the ability to manage a high volume of requests. Excellent communication and customer service skills. High attention to detail and strong IT literacy. Desirable Previous experience working within a college or education environment. Experience supporting contract performance and compliance reporting.

Branta are seeking a proactive and organised Helpdesk Administrator to join a busy team in South Tyneside. As the first point of contact for our clients, you will play a key role in ensuring smooth communication and efficient coordination across our operations. Key Responsibilities: Act as the first point of contact for client enquiries via phone and email. Log and manage jobs accurately, ensuring all client requests are captured correctly. Coordinate and schedule engineers and contractors to meet client requirements. Handle invoicing and support administrative processes related to job management. Maintain clear records and provide updates to clients and internal teams as required. Requirements: Previous experience in a similar administrative or helpdesk role is essential. Facilities Management or maintenance sector experience is highly desirable. Excellent communication skills, confident on the phone and via email. Strong organisational skills and attention to detail. Ability to manage multiple priorities and work in a fast-paced environment. Proficiency in Microsoft Office and basic job-logging software. Whats on Offer: Competitive salary and benefits. Supportive and friendly working environment. Opportunity to develop your career in Facilities Management and administration. Apply online today or contact Astrid Camacho at Branta Recruitment for more information and an informal chat.

Job Title: Helpdesk Administrator Location: Coulsdon, London About Our Client Our client is a well-established, family-run national construction company with over 20 years of experience delivering high-quality workmanship across the UK. They have built a strong reputation for professionalism, skilled delivery, and maintaining high standards while remaining commercially competitive. Operating nationally, the business delivers projects across multiple core service divisions, working with a broad and varied client base in both the private and public sectors. Due to continued growth, they are seeking a proactive and well-organised Helpdesk Administrator to support their busy operations team from their modern offices in Coulsdon. The Role The Helpdesk Administrator will play a key role in ensuring the smooth coordination of projects and reactive works. Acting as a central link between the office and site-based contractors, you will help keep jobs on track, support site teams, and maintain accurate administrative records. This is an excellent opportunity for someone with construction or building industry experience who thrives in a fast-paced environment and enjoys being part of a growing business where their contribution makes a real impact. Key Responsibilities Booking in jobs and coordinating schedules efficiently Acting as a main point of contact between the office and site-based contractors Assisting with quotes and day-to-day job administration Maintaining accurate records using internal systems and IT tools Supporting the wider team during busy periods About You Previous experience in construction, building, or a related industry Strong IT skills, including confidence with job management systems, email, and spreadsheets Highly organised with excellent communication skills Able to manage multiple tasks and priorities effectively Proactive, reliable, and capable of working both independently and as part of a team What's on Offer A supportive and friendly team environment A varied, hands-on role within a growing national business Modern office facilities in a convenient Coulsdon location Modern office facilities in a convenient Coulsdon location

I am looking for an experienced Static Electrician to join our FM client based in Glasgow. What you'll do: Service and repair of lighting and power distribution systems. Reactive repairs to all types of lighting systems and power distribution systems. To undertake planned, responsive and cyclical maintenance work and to act as Appointed Person (AP) Electrical for the contract. Service and repair of: Motors and pumps Fan coil units and associated systems HVAC control panels Competent on BMS control systems. Undertake maintenance duties in such a manner as to support the objectives of the Client and with respect for the dignity and privacy of the resident group. Operate at all times with safe working practices with due regard to Health and Safety Regulations, COSHH, Control of Infection, Waste Disposal Maintain asset histories, maintenance records and helpdesk reports, informing the administrator or tradespeople of any follow up action that may be required Take part in an On-Call rota providing cover to the Facilities. Report all accidents and incidents as appropriate Provide support and assistance to other RFM personnel on site in the delivery of contracted services. About you: Qualified Electrician with experience in installation and maintenance work Level 3 NVQ or Diploma in Electrical Installation & Testing (or equivalent) 18th Edition Wiring Regulations qualification AM2 Practical Skills Assessment Valid UK Driving licence requir ed Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Position: Maintenence Helpdesk Administrator Contract Type: Temporary & Full-Time Salary: 15 per hour + Holiday Pay + Benefits Location: Romford, Essex We are seeking a Temporary Maintenance Helpdesk Administrator to support a busy maintenance team in Romford. This role involves coordinating with engineers, producing and submitting quotes, ordering materials, and ensuring smooth progression of reactive and planned works. Key Responsibilities: Producing and submitting quotes in line with client KPIs Liaising with engineers regarding materials and ongoing works Raising jobs and ordering materials Updating client portals and maintaining accurate documentation Assisting with subcontractor orders and planned maintenance tenders General administration, costing, and reporting Requirements: Experience within construction or maintenance environments Strong organisational and communication skills Ability to multitask and work under pressure Experience with job management systems (Coins desirable) Perks: Supportive team environment, free parking, office refreshments and breakfast, and early finish Fridays. For further information, please contact Isabelle, Claire or Hannah at Adecco Romford & London East (option 2) as soon as possible. Why work with Adecco: Annual leave entitlement Perks at work - discount vouchers and points to spend Support program with 24/7 helpline Eye care vouchers Competitive pension scheme Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Helpdesk Coordinator/Administrator We are looking for a Co-ordinator/Administrator who will be responsible for the day-to-day management/scheduling of the maintenance portfolio of varied client s properties, ensuring high levels of customer service. Administrators Key Responsibilities: Manage relationships with customers and clients. Ensure all customers and clients are updated timeously with relevant information on respective live portals: Log all jobs in bespoke system and schedule relevant trade works, ensuring works are completed to client specifications. Raise follow on jobs and appointments on systems following operative requests. Coordinate and manage all maintenance issues reported and obtain approval from clients for works to be carried out. Raise purchase orders in system for materials for works to be carried out, ensuring cost control for all purchases. Communicate with site operatives and sub-contractors to ensure jobs are progressed through to completion. Coordinate and liaise with sub-contractors obtaining quotes for works and update information onto live portals as required. Manage and chase all outstanding works orders on a daily basis. Update all parties and systems as required and ensure all relevant notes are recorded on the portals. Skills\Experience Required: Strong communication skills and the ability to work well in a team; Good computer skills of using E-mail, Microsoft Word, Excel with attention to detail. Due to our location being based at Blackburn, candidates must be able to travel to this location daily. Administrators hours of work will be Monday-Friday 8am-5pm with a 1-hour lunch break. At 1Call, our employees are pivotal to our success and will strive to ensure you feel supported, while also investing in your growth within the organisation. In addition, we offer the following: Competitive salary, dependent on experience; 28 days paid holiday; Uniform provided; Excellent career development opportunities; A friendly and supportive team atmosphere. About Us: At 1Call Property Management Ltd, we have been offering an all-trades service to household, commercial and industrial customers across the North-East region for over 20 years. We believe in giving a quality, effective and expect advice to our customers in just 1Call? We pride ourselves in being professional and personable, whilst offering a friendly and accessible guidance to the customers. So, if you are looking for a role that is fast-paced and exciting - where no two days are the same, then apply for this Administrator role.

Training Coordinator Location: Hemel Hempstead Salary: 26,000 Hours: Monday - Friday, 9:00am - 5:00pm Full-Time Permanent Office-Based We are working with a well-established and respected training provider who deliver accredited programmes across specialist industries nationwide. Due to continued growth, they are looking to appoint a confident and proactive Training Administrator to join their friendly and supportive team. This is a varied role suited to someone who enjoys speaking with people, coordinating schedules and ensuring training programmes run smoothly from start to finish. The Role As Training Administrator, you will be responsible for supporting customers and training providers, coordinating course bookings and maintaining accurate records. You will play a key part in ensuring a high standard of service is delivered at all times. Key duties include: Responding to telephone and email enquiries in a professional and timely manner Coordinating and maintaining the training calendar Matching enquiries to suitable courses and promoting upcoming availability Supporting course confirmations and general administration Liaising with external training providers and internal teams Preparing training materials and ensuring rooms are set up when required Processing documentation relating to training accreditations and certification Maintaining stock records and assisting with invoice processing About You The successful candidate will be: Confident and professional on the phone Proactive and forward-thinking Comfortable speaking with a wide range of people, including individuals where English may not be their first language Patient, clear and supportive in communication Organised with strong attention to detail Confident using Microsoft Office and Outlook Commercially aware, with the ability to identify opportunities to promote or upsell relevant courses Relationship-focused, with a long-term client mindset This is a fantastic opportunity for someone who enjoys administration but also wants a role that involves customer interaction, relationship building and business support. If you are organised, personable and keen to grow within a professional training environment, we would love to hear from you. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Facilities Co-ordinator - South Wales (Home based with travel) - £35,000 per annum - Full-time Permanent Are you an experienced Facilities/ Property Administrator with a passion for organisation, compliance, and stakeholder engagement? We're recruiting for a Facilities Co-ordinator to join a dynamic team managing a portfolio of commercial property in South Wales & South West England (Cardiff, Swansea, Bristol, Weston Super-mare) Working closely with the Regional Facilities Manager, you'll play a key role in ensuring the smooth day-to-day delivery of facilities management services, maintaining compliance, and building strong relationships with tenants and stakeholders. Key Responsibilities: Health & Safety & Compliance Maintain H&S records, certifications and audits Support risk assessments (Fire, Water, General) and statutory compliance documentation Manage permits to work, RAMS and site inductions Maintain asset registers and support planned preventative maintenance Assist with disaster planning and emergency procedures Log and track compliance actions through the CAFM/helpdesk system Site Communication & Administration Take and format meeting minutes Maintain stakeholder records and site systems Build open, transparent relationships with tenants and contractors Support review and updates to the Estate Handbooks Tenant Coordination Act as first point of contact for occupiers regarding building and service issues Coordinate contractor access and planned maintenance Support waste management initiatives and compliance Escalate issues appropriately and in a timely manner Inspections & Reporting Conduct daily inspections and record findings Monitor compliance against KPIs and Estate Handbook standards Escalate risks or breaches, including stopping works where necessary Support monthly reporting and data collation About You We're looking for someone who is proactive, organised and confident communicating at all levels. 2-5 years' experience in an administrative role (facilities/property experience) Strong Microsoft Office skills Excellent communication and interpersonal abilities Health & Safety certification (IOSH or NEBOSH) Ability to manage multiple stakeholders and contractors Facilities Management accreditation (IWFM/WIFM) - Desirable Experience using CAFM or helpdesk systems Full UK Driving Licence Why Apply? Competitive salary of £35,000 Diverse, home-based role with real responsibility Opportunity to build strong stakeholder relationships Work within a professional and structured environment with clear development opportunities

Contract Administrator Hybrid - 2/3 days onsite Exeter £27,000 - £29,000 + Additional Benefits Are you an experienced Administrator with a strong customer service background looking for a fast-paced and varied role where no two days are the same? A national Facilities Services provider is continuing to grow following several major contract wins and is now building a new team to support its expanding operations. As a Contract Support Administrator, you will work as part of a busy support team responsible for coordinating helpdesk activities, financial administration, and operational support to engineers and contractors. Responsibilities: Processing planned and reactive maintenance jobs from booking through to completion and invoicing Raising purchase orders and processing invoices Scheduling engineers and subcontractors Liaising with engineers regarding parts and materials Processing overtime and timesheets Producing quotations for works Inputting and updating information on the CAFM system Assisting with monthly reporting Attending meetings when required Supporting with general administrative duties Skills & Experience: Strong administrative experience Excellent customer service and communication skills Comfortable working in a fast-paced environment Highly organised with good attention to detail Confident using systems and handling financial processes For further information on the role and the company you would be working for please APPLY NOW or get in touch with Rhymel Henderson for a confidential chat

Helpdesk Administrator: I am currently recruiting for a Helpdesk administrator to join a great team to help assist in the smooth running of a building. I am looking for someone with strong customer service and administrative skills who will provide support to the contracts administrator on site. Benefits: Up to £30k salary Opportunity to work for one of the city's leading companies Great company benefits Standard Monday to Friday schedule Responsibilities Assist the Business Support Manager with the control of contract specific requirements in order to maintain monthly reports Provide day-to-day management of the CAFM system Monitor and manage outstanding job sheets to keep all paperwork up to date Liaise with technical staff, engineers, managers and clients Provide exceptional customer service Support with administration within the work environmentThe strongest candidate will have: Previous experience in a helpdesk role Strong IT skills Experience with CAFM and Microsoft packages Enthusiastic attitude to work Experience working in facilities management Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

Helpdesk Administrator: I am currently recruiting for a Helpdesk administrator to join a great team to help assist in the smooth running of a building. I am looking for someone with strong customer service and administrative skills who will provide support to the contracts administrator on site. Benefits: Up to £30k salary Opportunity to work for one of the city's leading companies Great company benefits Standard Monday to Friday schedule Responsibilities Assist the Business Support Manager with the control of contract specific requirements in order to maintain monthly reports Provide day-to-day management of the CAFM system Monitor and manage outstanding job sheets to keep all paperwork up to date Liaise with technical staff, engineers, managers and clients Provide exceptional customer service Support with administration within the work environmentThe strongest candidate will have: Previous experience in a helpdesk role Strong IT skills Experience with CAFM and Microsoft packages Enthusiastic attitude to work Experience working in facilities management Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

We are working with a Facilities Services company based in Telford who is looking to recruit a Service Administrator to support their national client base. This rapidly growing business carries out planned and reactive maintenance with a 24/ emergency help desk. Management and MEP Projects with UK wide coverage. The role will be to support the helpdesk and will include a variety of duties including: * Scheduling engineers and tradesmen to ensure the most productive and commercially viable routes are followed * Generating PPM and Reactive jobs * Booking in external contractors/suppliers * Chasing engineer write-ups/paperwork * Chasing engineer quotes * Chasing engineer reports * Keeping client files up-to-date, composing quotes * Stock takes with engineers * Respond to client emails * Ordering in materials with current and new suppliers * General admin tasks including ordering in office supplies Key skills * Ability to multi-task * Good spoken and written English essential * Confident, assertive and professional * Attention to detail * Dependable * Calm under pressure * Happy to work outside of normal working hours when needed ( this will be kept to a minimum) The ideal candidate will have experience gained within a busy, operational office such as facilities management, building services or engineering. You will be required to work to deadlines, accurately and independently. In return you will receive a competitive salary and all the benefits of working within a fast-growing business

We are working with a Facilities Services company based in Telford who is looking to recruit a Service Administrator to support their national client base. This rapidly growing business carries out planned and reactive maintenance with a 24/ emergency help desk. Management and MEP Projects with UK wide coverage. The role will be to support the helpdesk and will include a variety of duties including: * Scheduling engineers and tradesmen to ensure the most productive and commercially viable routes are followed * Generating PPM and Reactive jobs * Booking in external contractors/suppliers * Chasing engineer write-ups/paperwork * Chasing engineer quotes * Chasing engineer reports * Keeping client files up-to-date, composing quotes * Stock takes with engineers * Respond to client emails * Ordering in materials with current and new suppliers * General admin tasks including ordering in office supplies Key skills * Ability to multi-task * Good spoken and written English essential * Confident, assertive and professional * Attention to detail * Dependable * Calm under pressure * Happy to work outside of normal working hours when needed ( this will be kept to a minimum) The ideal candidate will have experience gained within a busy, operational office such as facilities management, building services or engineering. You will be required to work to deadlines, accurately and independently. In return you will receive a competitive salary and all the benefits of working within a fast-growing business

PPM Administrator One of my clients who are a large facilities management company are looking for an experienced PPM Administrator, with previous experience in FM. This is initially a contract job but will lead to a permanent role for the right candidate. Previous administration experience is essential for this role. This is an immediate start. This will be a mobile role around Rochdale Benefits: Opportunity to work with a large facility maintenance company Initially weekly pay Potential to go perm Immediate start for the right candidate Working hours: Monday - Friday Full time hours The role: To assist the Helpdesk in managing the reactive works and maintaining complete and detailed work records Administrating duties To undertake responsibility for the PPM and reactive service of the operations team. To Manage the PPM planner, and the scheduling of sub-contractors against the planner To supervise the engineers work arrangement, on a day to day basis, reporting to the Operations Ensure organisation with the Administration team, for assisting in the day to day site activities Assist in the preparation of correspondence, reports, presentations and other documents as required, maintaining confidentiality at all times.The person: We are looking for someone with first class customer service skills, ideally with experience in a similar role Someone from a facilities management background. Excellent written and verbal communications skills Must be able to drive and have your own vehicle Strong IT skills including Word, Excel and Outlook Able to deal with people at all levels with confidence Ability to work as part of a team and individuallyExperience: Planning/administrating experience, within FM If interested please call Olivia on (phone number removed) or email your CV Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

Help Desk Administrator My client is one of the fastest growing, privately owned, building maintenance and facilities management support services companies in the UK. Due to expanding business, my client are seeking experienced and passionate Helpdesk Administrators to join their team. Description: You will be based within the helpdesk team to assist in providing clients with a high standard call out service and provide administrative assistance to our Contract Managers. The role offers you the opportunity to develop skills and knowledge that will enable you to deliver excellent service and an outstanding customer experience. Headline elements of the post: • This includes Planned Preventative Maintenance (PPM), Reactive Works, and Project Works in accordance with both client and my clients requirements • Ensuring customer service is timely and accurate on a daily basis • Supporting the efficient operational delivery of works Skills, Knowledge and Abilities Essential • Be able to receive and action direct telephone, email requests for service in accordance with the Helpdesk procedures • Good interpersonal skills answering calls in a professional and personable manner • Customer service experience • A problem-solving attitude • Proficient in the use of IT platforms, Outlook, Word, Excel • Minimum of 2 years’ experience working in a customer centred service organisation • Suitable and appropriate level of experience to understand written instructions and be numerically competentfor the role • Promoting the highest standards of personal appearance and friendliness • Excellent communication, time management and organisational skills • To be able to monitor and record the response of KSD technicians to Helpdesk requests and to ensurecustomer satisfaction with the service • Flexibility and adaptability to changing workloads • Able to work in a high volume, transaction driven environment Key Responsibilities Your key responsibilities are detailed below. The client may however require additional responsibilities to be absorbed withinreason to meet business demands. • Ensuring clients receive requested products and services in a timely fashion • Coordinate with staff members ensure consistent service • Maintain comprehensive records of activity with the clients and contribute to reporting on that activity for my client • Ensure customer service is timely and accurate • Contribute to improving customer support by actively responding to queries and handling complaints • To ensure the operation of the out-of-hours telephone answering service ensuring messages are relayed andactioned in a timely manner • To carry out all reasonable tasks that may be requested from time to time by the client or internal management • To uphold and promote the good name of my client at all times Working Days: Monday to Friday

I am currently working with a large Facilities Management company in Manchester who are looking for a Helpdesk Administrator to join their ever growing team. This is initially a contract position. My client is looking for someone who has previously worked for Facilities Management company or has customer service/call centre experience. Duties: - To be the first point of contact and the contract and assist with any queries from clients internal and external - To log new calls efficiently and professionally to the agreed level of information required. - To understand the contract SLA's and responsibilities - To chase updates on the jobs as per the phone calls - To allocate and dispatch new jobs to engineers - To allocate and dispatch new jobs to subcontractors used by the contract - Raise PO's to send to the contractors - Dispatch and chase ETA's for jobs - To accurately and efficiently update the CAFM systems to ensure effective reporting - To manage the life cycle of all tasks ensuring the CAFM system is updated to reflect accurately - To actively manage and update all Priority 1 Emergency calls - Escalate difficult jobs and any complaints - To undertake general office duties relating to the contract. - To undertake training of staff as and when required. - To enable full auditable trails with all applications - To be responsible for the commercial support on the contract through to final account - Any other activities on an Adhoc basis. My client is looking for someone to start asap. If interested, please send your CV or call Tom on (phone number removed) Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

An opportunity has arisen for a Contract / Helpdesk Administrator to join a well respected, regional M&E Engineering contractor based in the Cambridgeshire region working on a permanent, part time basis. In this role, you will be working focussing on a portfolio of high profile contracts, delivering a high quality of service, ensuring set SLA’s and KPIs are met. Duties: * Call handling – either service calls from the client or internal offices * Triaging and deploying work to the correct service desk or subcontractor * Maintaining the CAFM system to a high level * Monitoring breached tasks * Invoicing on CAFM system * General admin duties Part time 15.5 hours per week You will be expected to work on a monthly rota which will include 2 weeks a month. On the weeks you are requested to work weekends, you will work 2 day shifts that week and 2 day shifts on the weeks you are not requested to work weekends. Possible room to increase hours to cover holiday or absence. Ideal Candidate: * Experience of working within a Helpdesk or Service Desk environment, customer services or a call centre * Good customer service skills, well presented and articulate with a good telephone manner * Strong communication skills * Well organised with good IT and administration skills * Able to work under pressure or in a high pressured busy environment If you are interested in this role, please click the Apply button or contact Oneway Resourcing for more information. All applicants must be eligible to work in the UK

An opportunity has arisen for a Contract / Helpdesk Administrator to join a well respected, regional M&E Engineering contractor based in the Cambridgeshire region working on a permanent, full time basis. In this role, you will be working focussing on a portfolio of high profile contracts, delivering a high quality of service, ensuring set SLA’s and KPIs are met. Duties: * Call handling – either service calls from the client or internal offices * Triaging and deploying work to the correct service desk or subcontractor * Maintaining the CAFM system to a high level * Monitoring breached tasks * Invoicing on CAFM system * General admin duties Please note the Client is offering maximum flexibility in this role, with the ability to work from home or in the office. You will be working 37.5 hours a week on a rotating shift basis with some out of hours work as necessary. Ideal Candidate: * Experience of working within a Helpdesk or Service Desk environment, customer services or a call centre * Good customer service skills, well presented and articulate with a good telephone manner * Strong communication skills * Well organised with good IT and administration skills * Able to work under pressure or in a high pressured busy environment If you are interested in this role, please click the Apply button or contact Oneway Resourcing for more information. All applicants must be eligible to work in the UK