Housing Management Coordinator Band 2

Job Type: Housing Management Coordinator Band 2
Location: Harlow
Salary: £13.21
Contract: Temp
Hours: Monday to Friday, 9:00am - 5:00pm

Role Overview
We are recruiting an experienced Housing Management Coordinator (Band 2) to support a sheltered housing scheme in Harlow. This is a lone-working role, ideal for someone confident managing a building independently while maintaining strong customer relationships with residents.
The post focuses on building safety, compliance, tenancy management, and resident welfare, ensuring the scheme remains safe, well-maintained, and fully compliant with housing and health & safety standards.

Key Responsibilities
Building Safety & Compliance (Primary Focus)

• Carry out regular building inspections (internal and external)
• Complete and record health & safety and compliance checks
• Identify, report, and monitor property defects within flats and communal areas
• Ensure properties meet regulatory, quality, and Home Group standards
• Liaise with contractors to arrange and monitor repairs and maintenance

Housing & Tenancy Management

• Manage rent accounts and support residents with rent arrears
• Support customers to understand and adhere to their tenancy agreements
• Take appropriate tenancy enforcement action where required, in line with policy
• Maintain accurate housing management records using internal systems

Resident Welfare & Engagement

• Make regular welfare calls and carry out ad-hoc welfare visits
• Respond professionally to customer queries and concerns
• Act as a visible, trusted presence for residents within the scheme
• Identify safeguarding concerns and escalate appropriately

Lone Working & Autonomy

• Independently manage daily priorities and workload
• Use initiative to resolve issues and escalate where necessary
• Maintain professional boundaries while providing customer-focused support

Skills, Knowledge & Experience Required

• Experience working in supported or sheltered housing, housing management, or property services
• Strong understanding of building safety, compliance, and basic maintenance
• Experience managing rent arrears and tenancy issues
• Basic knowledge of housing law (tenancies, breaches, evictions)
• Confident working alone without constant supervision
• Good IT skills, including housing management systems and basic spreadsheets
• Excellent written and verbal communication skills
• Ability to manage difficult situations calmly and professionally
• Full driving licence and access to own vehicle (essential)

Personal Attributes

• Highly organised and self-motivated
• Confident decision-maker
• Customer-focused with a professional approach
• Comfortable undertaking lone working
• Committed to equality, diversity, safeguarding, and health & safety best practice