Housing Management Coordinator

Housing Management Coordinator - Band 2
Reference: (phone number removed)
Location: Sheppards, Harlow, Essex
Contract: Temporary
Duration: ASAP - 01 April 2026
Salary: £16.37
Hours: Monday to Friday, 9:00am - 5:00pm

Role Overview
We are seeking an experienced Housing Management Coordinator (Band 2). This is a frontline housing management role focused on rent and service charge collection, property standards, compliance, and strong customer engagement.
You will work closely with colleagues, contractors, and third-party care and support providers to ensure properties are safe, well-maintained, fully occupied, and that residents receive an excellent housing management service.

Key Responsibilities
Housing & Tenancy Management

• Coordinate rent and service charge collection, managing arrears effectively
• Enforce tenancy conditions, including formal action up to court proceedings where required
• Support void management, re-letting rooms promptly to maximise occupancy
• Carry out defect checks and report, arrange, and monitor repairs
• Maintain accurate housing management records using internal systems

Customer & Resident Engagement

• Deal with customer queries professionally and efficiently
• Make welfare calls and carry out ad-hoc and routine property visits
• Send weekly newsletters and organise/attend residents' meetings
• Support residents to maintain communal areas and personal living spaces
• Provide low-level support and signposting where appropriate

Health, Safety & Compliance

• Ensure buildings are health and safety compliant
• Carry out and record routine safety checks and property risk assessments
• Ensure properties meet regulatory, quality, and client promise standards
• Liaise with contractors to ensure works meet contractual requirements

Coordination & Partnership Working

• Work closely with Support Workers, Housing Management Workers, and Managers
• Coordinate and oversee housing management duties carried out by others
• Liaise with third-party care and support providers and superior landlords
• Ensure Service Level Agreements are adhered to and escalated where required

Skills, Knowledge & Experience Required

• Experience working in supported/social housing, property management, or care settings
• Experience managing rent accounts, arrears, voids, and repairs
• Basic understanding of housing law (tenancies, evictions)
• Experience of coordinating or overseeing the work of others
• Strong organisational skills and ability to manage a caseload
• Confident using IT systems, spreadsheets, and databases
• Good written and verbal communication skills
• Ability to work independently, manage difficult situations, and use initiative
• Knowledge of health & safety and basic building maintenance
• Full driving licence and access to own vehicle (essential)
• Willingness to undertake lone working

What We're Looking For

• Reliable, organised, and proactive
• Customer-focused with a professional approach
• Able to balance compliance, income collection, and resident wellbeing
• Committed to equality, diversity, and safeguarding best practice