Lettings Coordinator

Your new companyA well-established housing provider committed to delivering high-quality homes and exceptional customer service across the region. Their focus is on creating sustainable communities and supporting customers to maintain successful tenancies. Priding themselves on being innovative, customer-driven, and dedicated to continuous improvement.

Your new roleContract Type: Temporary (Agency)Hours: Full-time, 37 hours per week (flexible working, typically 9:00-17:00)Salary: £25,000 per annum (approximately £13.00 per hour)

We are seeking an enthusiastic and customer-focused Lettings Coordinator to join our busy Lettings & Tenancy Sustainment Team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and is passionate about delivering exceptional service to customers.

As a Lettings Coordinator, you will play a key role in ensuring properties are marketed effectively, let promptly, and customers are supported throughout the process. You'll be responsible for coordinating viewings, sign-ups, and tenancy checks, while working closely with internal teams and external partners to ensure smooth and efficient lettings.Key Responsibilities

• Market and promote available properties using creative and innovative approaches, including social media.
• Coordinate pre-tenancy interviews, property viewings, and sign-up appointments.
• Carry out affordability checks and assist customers with securing rent in advance where needed.
• Ensure compliance with relevant legislation, including Housing Benefit and Universal Credit.
• Maintain accurate records and manage administration for new lets and relets.
• Work collaboratively with colleagues to support tenancy sustainability and customer satisfaction.

What you'll need to succeed

• Strong customer service skills and a proactive approach.
• Good knowledge of housing management functions and lettings legislation.
• Understanding of Choice-Based Lettings.
• Excellent IT skills, including CRM systems.
• Ability to work independently and as part of a team.
• Full UK driving licence and access to a vehicle.

Desirable:

• Experience marketing properties.
• Previous experience working with vulnerable customers.

What you'll get in return

• Opportunity to work in a supportive and collaborative team.
• Gain experience in a dynamic housing environment.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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