178 jobs found

Tenant Liaison Officer Location : Based in West London Salary : £28,000 - £32,000 per annum with a car allowance of £3,000 pa Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits : Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.

Tenant Liaison Officer Location : Based in Leeds Salary : £27,000 per annum with a car allowance of £3,000 pa Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits : Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.

This hugely respected contractor with decades of experience in the affordable housing sector is striding forward with their social values and is looking to recruit a Resident Liaison Officer. The Role Serve as the primary point of contact and liaison between the construction site, local residents, clients, and other stakeholders. Provide assistance and support to local residents affected by construction activities, including addressing noise, dust, access, and other concerns. Ensure that residents are kept informed about construction activities, project timelines, and any potential disruptions, using clear and accessible communication methods. Proactively engage with local residents and community organisations to establish and maintain positive relationships, addressing any concerns or issues promptly and professionally. Implement community relations strategies to promote goodwill and enhance the company's reputation within the local community. Collaborate with community organisations and local authorities to identify opportunities for community involvement and social value initiatives. Act as a mediator in resolving conflicts and disputes between local residents, clients, and the site team, promoting fair and amicable resolutions. Identify opportunities for community engagement, such as apprenticeship programs, community employment initiatives, and local supplier partnerships. Collaborate with the project team to monitor and measure the social value outcomes and report progress to stakeholders. Document and track resident concerns, complaints, and resolutions, maintaining accurate records and ensuring follow-up actions are implemented. Champion the integration of social value initiatives into construction projects, ensuring alignment with the company's values and the needs of the local community. Skills and Experience Previous experience in a similar role, preferably within the construction or related industry. Familiarity with local community organisations and an understanding of local governance structures is advantageous. Ability to work independently and as part of a team, demonstrating strong organisational and time management skills. Strong interpersonal and communication skills, with the ability to engage and build rapport with a diverse range of stakeholders Empathy and understanding when dealing with residents' concerns and a commitment to finding practical and satisfactory resolutions. Excellent conflict resolution and problem-solving abilities, with a focus on maintaining positive relationships. Knowledge of social value principles and the ability to identify and implement relevant initiatives. A valid CSCS card, or similar Driving licence Proficiency in Microsoft Office Suite and other relevant software applications.

Social Housing Inspections and Tenant Liaison Officer £25,000 - £30,000 basic salary Company Car Office based 5 days per week in Dartford - no hybrid or working from home 8:45am - 5:30pm Monday to Friday We are currently seeking a highly motivated, well presented and articultae professional to take on the position of Social Housing Inspections and Tenant Liaison Officer to join our team in Dartford, Kent. This is a permanent role with a competitive package. As a Social Housing Inspections and Tenant Liaison Officer, you will be responsible for ensuring compliance with all relevant regulations and standards, as well as maintaining tenant satisfaction and building positive relationships with tenants. This role will involve conducting property inspections, compiling detailed reports, liasing with landlords and the local authority and addressing any complaints or concerns from tenants in a timely and professional manner. Social Housing Inspections and Tenant Liaison Officer - Key Responsibilities: Building and maintaining positive relationships with tenants, addressing any concerns or complaints in a timely and professional manner Conducting home visits to assess tenant satisfaction and address any issues or concerns Proactively identifying and addressing potential issues before they escalate into complaints Conducting regular property inspections to ensure compliance with health and safety regulations and identifying any maintenance or repair needs, reporting to the relevant department Compiling detailed, well-written and accurate reports on property inspections and any issues identified Maintaining up-to-date knowledge of all relevant regulations and standards related to social housing Social Housing Inspections and Tenant Liaison Officer - Requirements: Must have a valid UK driving licence Previous experience as a Property Inspector or Tenant Liaison Officer in the social housing sector is desirable Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships between tenants, landlords and the local authority Strong attention to detail and ability to compile accurate and detailed reports Knowledge of relevant regulations and standards related to social housing If you are a highly motivated and skilled individual with a passion for ensuring compliance and tenant satisfaction in the social housing sector, we encourage you to apply for this role. In return, we offer a competitive salary, company car, and opportunities for professional development and growth. Please note that only shortlisted candidates will be contacted. Thank you for your interest in this position. Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 18 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.

Guildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore s customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements.Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system.Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service.Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties.Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment.Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes.Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times.Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive can-do attitude.Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company.

A respected, award-winning construction firm operating across London and the Southeast is looking for a Resident Liaison Officer to assist with façade, restoration, and fire safety initiatives. The company prides itself on delivering exceptional construction projects while maintaining professional, transparent, and resident-focused communication. This role blends project support with resident engagement duties, acting as a central contact for building occupants while assisting project teams in achieving milestones. Core Responsibilities Act as the primary contact for residents, responding to enquiries and providing timely updates Assist Project Managers in coordinating delivery teams, surveys, and resident access arrangements Maintain weekly quality checklists to track compliance and identify missing project documentation Facilitate resident communications, including organising or attending meetings and issuing project updates Establish and manage digital project records using SharePoint, ensuring all files are accurate and compliant Track project milestones such as valuations, handovers, and post-completion periods Support timesheet collection and submission to finance teams Capture and organise visual content to showcase project progress and marketing material Archive project documentation in line with GDPR and company procedures Provide general administrative support to ensure smooth project delivery Candidate Profile At least 2 years experience in a comparable role Proficient in Microsoft Office and comfortable with IT systems Strong organisational skills with keen attention to detail Excellent interpersonal and communication abilities Professional, reliable, and service-oriented Positive, proactive mindset with a collaborative approach Capable of supporting teams to meet deadlines and maintain high standards What's in it for you £33,000 - £38,000 Excellent progression opportunities Warm company culture and collaborative work environment This role offers a great opportunity for an enthusiastic professional to grow within a supportive, quality-driven construction environment.

CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide. CLC is delivering a long-term programme of planned refurbishment works on behalf of Norwich City Council, working across occupied residential properties. We re looking for experienced Working Site Supervisors to lead the safe, consistent and resident-focused delivery of works on site. This is a supervisory and coordination role, not a hands-on trade position. While occasional practical support may be required to keep work moving or resolve minor issues, your primary focus will be managing people, programme, quality and safety. The role suits supervisors who value structure, clear processes and maintaining consistent standards across repeatable planned works. What You ll Be Doing Day-to-day supervision and coordination of planned refurbishment works in occupied homes Managing operatives and subcontractors to ensure works are delivered safely and to programme Ensuring full compliance with health & safety, statutory requirements and CDM regulations Maintaining site standards, quality control and right-first-time delivery Acting as the main on-site point of contact for residents, Resident Liaison Officers and visitors Monitoring progress and reporting accurately to contract management Ensuring permits, site records and documentation are kept up to date Supporting the resolution of issues affecting programme, quality or resident satisfaction Providing occasional practical assistance where needed, without detracting from supervisory duties This role requires presence, organisation and sound judgement, rather than continuous trade output. About You You ll bring: Proven experience as a Site Supervisor within construction, property maintenance or social housing Experience delivering planned works in occupied environments Strong knowledge of health & safety legislation and site compliance The ability to manage operatives and subcontractors effectively A construction or refurbishment trade background with supervisory experience Basic IT skills for reporting and site systems A calm, professional approach when working in live residential settings Desirable: City & Guilds or equivalent qualification in a construction trade What We Offer: Salary up to £40,000 per annum Company van + fuel card (business use) Pension scheme and life assurance 22 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

Client Local Authoirity in Newham Job Title Resident Liaison Officer Pay Rate 300 DAILY UMBRELLA Hours 36 Hours a week(Mon-Fri) Duration Initial 3 month contract Location Hybrid Working- 2-3 days office based in Dockside, Newham Description Overall, Purpose of Job: To manage Newham Council's relationships with all residents, both tenants and leaseholders in the delivery of our investment programme of housing refurbishment projects so that the building works are delivered efficiently and to ensure residents are empowered through effective communication, consultation and resident choice so that resident satisfaction is maximised, overseeing and advising constructors and their resident liaison staff in respect of all matters relating to resident consultation and involvement. To undertake all responsibilities listed below: Resident Engagement & Communication Act as the main liaison between residents, contractors, and internal teams throughout the lifecycle of housing works (e.g. major works, compliance, planned maintenance, disrepair). Provide clear, timely, and accessible information to residents about upcoming works, timescales, access requirements, and potential disruption. Carry out pre-works visits, resident briefings, drop-ins, and post-completion follow-ups. Support vulnerable residents by identifying needs and ensuring reasonable adjustments are made. Issue Resolution & Customer Care Handle resident enquiries, concerns, and complaints professionally, resolving issues at first point of contact where possible. Escalate complex issues to the appropriate officer or contractor and track actions to resolution. Maintain accurate records of resident interactions, issues, and outcomes. Programme & Contractor Support Work closely with Project Managers and Surveyors to ensure resident considerations are built into delivery plans. Monitor contractor performance from a resident-experience perspective and provide feedback. Support access arrangements and minimise no-access cases. Monitoring & Reporting Keep logs of engagement activity, access issues, vulnerabilities, and complaints. Contribute to performance reporting, lessons learned, and service improvement initiatives. Ensure all engagement activity complies with council policies, equality duties, and health & safety requirements. Essential Experience working in a resident-facing or customer-focused role, ideally within housing, construction, or local authority services. Strong communication skills, with the ability to explain technical information clearly to non-technical audiences. Experience managing sensitive situations and resolving complaints or conflict. Good organisational skills and ability to manage multiple sites or workstreams. Competent IT skills (MS Outlook, Word, Excel, case management systems). Desirable Experience supporting capital works, major works, compliance programmes, or repairs services. Knowledge of social housing environments and tenant engagement best practice. Understanding of vulnerability, safeguarding, and equality considerations in housing services. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor based in South London. We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress Organise consultation events and attend meetings as required Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems. Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes Ideal Candidate: Present previous experience of working within Social Housing or Local Authority Resident Liaison/Community Engagement capacity Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

Reference: TL67 Posted: February 2, 2026 Tenant Liaison Officer required to work in Harrow on a E.W.I, Roofing and Externals scheme. This contract is temporary to permanent for the right candidate. Ideally, you will be an experienced Tenant Liaison Officer with a background working on E.W.I, Roofing and Externals scheme. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills. Job Role Includes: Deliver clear and effective communications to customers and residents about the nature and scope of works. Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically. Coordinate access arrangements to ensure works are delivered smoothly and on schedule. Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions. Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation. Essential: Driving Licence, own transport, previous experience/similar job role £19 - £20 per hour PAYE inclusive of holiday pay / Umbrella Monday to Friday, 40 - 45 hours per week Street Parking To Apply Please apply via CV or call Aran/Danielle a call on or for further details or to apply!

Job description Job: RLO - Kitchens and Bathrooms Area: Epping Forest Starting Salary: 32,000 We are seeking an experienced Resident Liaison Officer (RLO) to join our team working on kitchen and bathroom refurbishment projects within social housing properties across Epping and the surrounding areas. This role plays a vital part in delivering a positive experience for residents while works are carried out in their homes. You will act as the key link between residents, site teams, and the wider project team. Duties: Act as the main point of contact for residents throughout the works Clearly communicate project information, programmes, and access requirements Manage resident queries, concerns, and complaints in a professional manner Carry out pre-start visits, handovers, and post-completion satisfaction checks Liaise closely with Site Managers, QSs, subcontractors, and client teams Maintain accurate records of resident communications and feedback Help ensure works are delivered with minimal disruption and high customer satisfaction Requirements: Previous experience as an RLO within social housing Experience on kitchen and bathroom refurbishment contracts preferred Excellent communication and interpersonal skills Strong organisational and administrative abilities Calm and professional approach when dealing with residents Full UK driving licence Benefits: 32,000 starting salary Van and fuel card provided Permanent role with long-term, secure work Opportunity to work on established social housing contracts Supportive and collaborative team environment

Resident Liaison Officer Croydon SHDF Retrofit Project Social Housing Planned Maintenance £22.57 per hour Are you an experienced Resident Liaison Officer (RLO) looking for a long-term role on a high-profile project We are seeking a proactive RLO to join a leading contractor delivering SHDF (Social Housing Decarbonisation Fund) works across Croydon . This is a vital role helping residents navigate energy-efficiency upgrades, including external wall insulation, solar panels, and new heating systems. THE OFFER Pay Rate: £22.57 per hour Contract Type: Ongoing Temporary (Long-term project) Location: Croydon (Site-based across the borough) Sector: Social Housing / Net Zero & Retrofit Hours: Monday Friday, 8:00 am 5:00 pm Vehicle Requirement: MUST drive and have access to your own vehicle (Mileage expensed during the temporary period). THE ROLE As the RLO , you will be the primary link between the site production team and the residents. SHDF works are intensive and require a high level of "hand-holding" to ensure residents understand the benefits and processes of the retrofit works. Key Responsibilities: Resident Engagement: Conduct pre-start surveys and home visits to explain the scope of works (insulation, solar, heating upgrades). Access Management: Coordinate and secure access to properties, ensuring the program of works remains on schedule. Technical Communication: Translate technical "Decarbonisation" jargon into easy-to-understand information for residents. Conflict Resolution: Handle resident queries, complaints, and anxieties professionally, ensuring a "Right First Time" experience. Documentation: Keep detailed records of resident interactions, site photos, and signed-off satisfaction surveys via digital systems. Community Liaison: Attend resident meetings and coffee mornings to provide project updates. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO (Resident Liaison Officer) or TLO (Tenant Liaison Officer) within the Social Housing sector. Sector Knowledge: Experience with Planned Works (Kitchens & Bathrooms) is good, but experience with External Refurbishment or Retrofit schemes is highly desirable. Transport: A full UK Driving Licence and access to your own vehicle for daily site travel across Croydon is essential . Soft Skills: Exceptional empathy, patience, and the ability to manage difficult conversations with diverse residents. IT Literacy: Proficient in using Microsoft Office and digital handheld devices for reporting. If you are a resident-focused professional with a car and want to be part of the "Green Revolution" in social housing, apply now with your updated CV.

Resident Liaison Officer Hammersmith SHDF Retrofit Project Social Housing Planned Maintenance £22.57 per hour Are you an experienced Resident Liaison Officer (RLO) looking for a long-term role on a high-profile project We are seeking a proactive RLO to join a leading contractor delivering SHDF (Social Housing Decarbonisation Fund) works across Hammersmith . This is a vital role helping residents navigate energy-efficiency upgrades, including external wall insulation, solar panels, and new heating systems. THE OFFER Pay Rate: £22.57 per hour Contract Type: Ongoing Temporary (Long-term project) Location: Hammersmith (Site-based across the borough) Sector: Social Housing / Net Zero & Retrofit Hours: Monday Friday, 8:00 am 5:00 pm Vehicle Requirement: MUST drive and have access to your own vehicle (Mileage expensed during the temporary period). THE ROLE As the RLO , you will be the primary link between the site production team and the residents. SHDF works are intensive and require a high level of "hand-holding" to ensure residents understand the benefits and processes of the retrofit works. Key Responsibilities: Resident Engagement: Conduct pre-start surveys and home visits to explain the scope of works (insulation, solar, heating upgrades). Access Management: Coordinate and secure access to properties, ensuring the program of works remains on schedule. Technical Communication: Translate technical "Decarbonisation" jargon into easy-to-understand information for residents. Conflict Resolution: Handle resident queries, complaints, and anxieties professionally, ensuring a "Right First Time" experience. Documentation: Keep detailed records of resident interactions, site photos, and signed-off satisfaction surveys via digital systems. Community Liaison: Attend resident meetings and coffee mornings to provide project updates. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO (Resident Liaison Officer) or TLO (Tenant Liaison Officer) within the Social Housing sector. Sector Knowledge: Experience with Planned Works (Kitchens & Bathrooms) is good, but experience with External Refurbishment or Retrofit schemes is highly desirable. Transport: A full UK Driving Licence and access to your own vehicle for daily site travel across Hammersmith is essential . Soft Skills: Exceptional empathy, patience, and the ability to manage difficult conversations with diverse residents. IT Literacy: Proficient in using Microsoft Office and digital handheld devices for reporting. If you are a resident-focused professional with a car and want to be part of the "Green Revolution" in social housing, apply now with your updated CV.

Resident Liaison Officer - Permanent Planned Maintenance - Property Services Up to £33,000 plus package Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Hertfordshire and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly retrofit and external works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a temporary position with potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.

Lead Property Management Officer Islington Temporary Full Time Summary An excellent opportunity has arisen for an experienced Lead Property Management Officer to join a respected Housing Association in Islington, providing expert oversight of leasehold and shared ownership properties while leading on managing agent relationships, service charges, and major works compliance. THE ROLE As Lead Property Management Officer, you will coordinate and oversee property management services delivered by third-party managing agents, ensuring high standards of compliance, financial control, and customer service across leasehold and shared ownership homes. Lead and manage relationships with external managing agents across the portfolio Scrutinise service charge, ground rent, reserve fund invoices and third-party budgets Oversee Section 20 consultation processes and monitor major works projects Act as the main point of contact for leaseholders and shared owners, providing clear advice on leases and responsibilities Support finance teams with year-end accounts, balancing charges, and statutory notices Maintain accurate leasehold, service charge, and major works records and databases Investigate and resolve complex complaints, including liaison with the Housing Ombudsman and First-Tier Tribunal cases THE CANDIDATE The successful candidate will have previous experience in a similar leasehold or property management role within a Housing Association, local authority, or managing agent environment. Strong knowledge of leasehold and shared ownership housing management Proven experience managing service charges, budgets, and financial queries Sound understanding of housing law, compliance, and Section 20 processes Experience working with managing agents, contractors, and internal compliance teams Confident communicator with the ability to handle complex resident and stakeholder issues THE CONTRACT Working Hours: 35 hours per week Length of Contract: 3 months, potential for temp-perm Rate: The pay range for the role is 29.85 to 31.18 per hour LTD company rate. The PAYE equivalent is 25.45 to 26.58 per hour, inclusive of holiday. HOW TO APPLY If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss further Know someone perfect for this role? We offer a 250 referral bonus for successful candidate recommendations!

Job description: We are seeking an experienced and people-focused Resident Liaison Officer (RLO) to join our team. This is a key site-based role, acting as the link between construction teams, local residents, clients, and community stakeholders. You ll play a vital role in managing relationships, resolving concerns, and ensuring projects deliver meaningful social value while minimising disruption to the local community. Key Responsibilities Stakeholder & Resident Engagement Act as the main point of contact between the site team, residents, community groups, and clients Build and maintain positive relationships with local communities Respond professionally to resident enquiries, concerns, and complaints Community Relations Organise and attend community meetings, events, and workshops Work closely with local authorities and community organisations Promote transparency and positive communication throughout the project lifecycle Resident Support Keep residents informed of construction activity, timelines, and disruptions Produce monthly newsletters and project updates Work with site teams to implement mitigation measures for noise, dust, access, etc. Conflict Resolution Mediate and resolve disputes fairly and professionally Log, track, and follow up on all resident issues and complaints Support site teams with effective communication strategies Social Value & S106 Champion social value and S106 commitments on site Coordinate community initiatives, employment opportunities, apprenticeships, and school engagement Organise community-focused events and projects Track and report social value outcomes to stakeholders Skills & Experience Required Previous experience as a Resident Liaison Officer , Community Liaison Officer, or similar role Construction, regeneration, or housing sector experience preferred Strong communication and interpersonal skills Confident handling complaints and conflict resolution Knowledge of social value and S106 commitments Highly organised with strong attention to detail Ability to work independently and as part of a team Send cvs to (url removed)

Operations Manager - High Rise Re-clad Sheffield based (with travel) 70K - 85K + Car Allowance + Benefits We are working with a leading national regeneration contractor to recruit an Operations Manager to join their highly successful team to cover the East Midlands and Yorkshire areas. The Operations Manager will oversee teams delivering high rise planned maintenance programs including cladding and roofing works. We are looking for candidates with comparable experience on high rise or high risk buildings working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 7 or equivalent Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 85,000 + Car/Allowance + Benefits.

My client, a leading Housing Association across London and the South East, has a fantastic opportunity for a Housing Assistant for a six month interim assignment. This is a hybrid role, working from the office in Stratford two days a week and agile for three days. Supporting the Neighbourhood Officers and Area Manager to deliver a first class customer experience to residents. You will be supporting the North West London team so a knowledge of this area would be beneficial. Duties include. Provide administrative assistant to the team, ensuring KPI's are met. Working with Officers to fully resolve resident issues and requests at quality and pace. Such as; tenancy changes, general service charge enquiries, keys and fobs, reporting issues, chasing issues, requesting a service, processing successions, system updates, garage tenancy agreements, mutual exchange, etc. Liaison with residents to obtain feedback on services and service delivery and the provision of creative solutions where necessary. Provides fantastic customer service to residents and stakeholders. Responds to resident enquiries at first point of contact, either face to face, on the phone, digitally, or by letter, and participates in a duty rota, on a variety of matters. Exceptional customer service skills Confident in making decisions that are resident focused. A good working knowledge of housing legislation, tenancy legislation and property management regulation. Excellent verbal communication skills Good time management skills, ability to prioritise, copes well under pressure and meet targets. This is a fantastic opportunity for someone who has a solid understanding of the housing sector and wants to further develop their career within the sector.

Location: Warrington Salary: £30K per Year Contract: Permanent Type: Full Time Reference: SMTLOW_ Posted: January 12, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on energy efficiency upgrade schemes and internal refurbishments to tenanted properties across the North West. Schemes could be anywhere in the North West, so the successful candidate must be willing and able to travel. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.

Reference: SMTLOW_ Posted: January 28, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on retrofit and energy efficiency upgrade schemes to tenanted properties in the Leicester region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.