4 jobs found

We are exclusively supporting a client within the property services sector to recruit for a Head of Operations for one of their key divisions. The position will form an integral link between the business and its clients, ensuring a seamless service is provided. You will have control over a range of internal personnel and the divisional P&L. The business has seen excellent growth recently and this is set to continue as they have brought in new key personnel across the management team within the last 18 months. This recruit is the next senior hire within the company to help support that growth long term. Key responsibilities Operational Leadership & Service Delivery: • Provide senior leadership across all divisional operations • Ensure all works are delivered to agreed SLAs, KPIs, contractual commitments, and quality standards. • Own end-to-end contract mobilisation, from point of sale through to operational go-live. • Implement and maintain consistent quality assurance processes. • Conduct regular operational reviews to identify service risks, trends, and improvement opportunities. Partner Procurement & Management: • Procure, appoint, and manage all third-party partners. • Negotiate commercial terms, rate cards, SLAs, and contractual frameworks. • Maintain and manage an approved partner network with defined performance standards. • Monitor partner quality, compliance, utilisation, and cost effectiveness. Commercial & Financial Accountability: • Hold full ownership of the Divisions P&L, ensuring cost control, margin protection, and profitability. • Manage operational costings, procurement spend, subcontractor costs, fleet costs, and stock investment. • Produce accurate forecasts, budgets, and performance reports for senior leadership. • Protect cashflow by ensuring timely project completions, billing triggers, equipment recovery, and asset control. Sales Enablement & Stock Prioritisation: • Work closely with the National Sales Manager to align operational capability with sales strategy and pipeline. • Ensure in-house stock is actively prioritised and pushed to market. • Ensure sales teams are fully briefed on available equipment, priority products, margin drivers, and delivery constraints. • Provide technical and operational input to bids, tenders, pricing models, and client proposals. • Support key client meetings and presentations where operational expertise is required. Warehouse, Stock & Asset Management: • Take full accountability for warehouse operations, logistics, and asset management. • Maintain accurate asset registers and stock control systems across all security equipment. • Conduct regular stocktakes, audits, and reconciliation exercises. • Manage equipment lifecycle planning, including servicing, testing, repairs, refurbishment, and replacement. • Ensure fleet vehicles are compliant, serviced, and fit for purpose. • Minimise equipment loss, downtime, and inefficiency to protect revenue and margin. Compliance, ISO & Governance: • Own and manage all relevant ISO accreditations. • Lead internal audits and manage external accreditation and surveillance audits. • Ensure full compliance with UK legislation and industry standards. • Maintain ownership of registrations with relevant bodies. • Maintain a divisional risk register, identifying operational, financial, compliance, and reputational risks. Health & Safety Leadership: • Act as the senior operational lead for Health & Safety across the division. • Investigate incidents, near misses, and non-conformances, implementing corrective actions. • Promote a strong safety-first culture across employees and partners. Process Improvement, Systems & Innovation: • Continuously review and improve operational processes to drive efficiency, scalability, and quality. • Ensure accurate and timely use of CRM and operational systems (including Salesforce). • Identify and introduce new technologies and innovations to maintain market competitiveness. Customer, Brand & Stakeholder Management: • Act as a senior, professional, client-facing representative. • Conduct regular service delivery reviews with customers, ensuring expectations are met or exceeded. • Manage escalations and resolve service delivery issues professionally and effectively. • Ensure operational delivery aligns with brand values and group standards. Leadership & People Development: • Lead, manage, and develop a range of internal staff • Conduct regular one-to-one meetings, performance reviews, and development planning. • Identify training needs and ensure consistent delivery of product, process, and compliance training. • Build a high-performance, accountable, and customer-focused culture. If you are interested in this position please apply immediately to be considered and we are only able to respond to successful applicants due to high levels of responses across our advertised positions.

Company Info Our Clients are specialists in the design, supply and maintenance of access equipment in the form of mastclimbers and hoists for the construction industry and they are the leaders in the Mastclimbing Work Platforms (MCWP) in the UK. Having experienced a period of rapid growth, they are seeking to continue this growth whilst maintaining their dominance within the industry and are looking to add an Operations Manager to their ranks to help achieve this. Job Purpose You will be responsible for the management of the overall operations for our clients Southern Region, ensuring a smooth efficient service that meets the expectations and needs of our client’s customers while maximising the financial return to our clients. You will be providing leadership to improve important policy and strategic decisions. You will be responsible for ensuring labour and other resources are managed to allow work to be completed safely, on schedule and to budget. Assisting in managing our client’s relationship with their customers to ensure that all contractual responsibilities are discharged and to enable retention monies to be released on the due date is a key aspect to the role of the Operations Manager Position summary Key responsibilities for the Operations Manager include but not are not limited to:  Oversee daily operations, ensuring correct labour and equipment is on each site  Reinforce safe working practices in all areas and be an ardent champion of safety. Ensure all SHEQ requirements are met including: o Promoting compliance with all internal SHEQ policies o Ensuring the Site Team meets the commitments detailed within the Safety, Quality & Environmental Policy Statements, thereby meeting Statutory requirements and Client Satisfaction  Work with the Client’s representative to determine planned work schedules and unplanned work to ensure that the Client asset is maintained to standards specified by the Client  Ensure standards of the client’s technical requirements for competence are maintained  Produce detailed programmes/reports for the Client and for Senior Management  Determine the scope of works and specification, and the general cost parameters for all projects  Review and lead implementation of legislation and project standards  Ensure activities are prioritised according to the risk rating  Evaluate sites to assess site values and development risk  The agreement of head of terms, purchase and sales agreements and construction contracts  Manage the southern operations team including: o co-ordinating daily site workload and overseeing office team o managing performance, absence, disciplinaries, etc. o identifying skills gaps and recruiting or training as appropriate o promoting continual development to boost professional standards and motivate team  Ensure that communication between departments is ongoing and utilised to maintain an environment of continuous improvement.  Assist in the identification of new competency requirements as a requirement of new standards, legislation or client’s requirements  Any other duties commensurate with the role Direct Reports: Area Supervisors, Installers, Engineers, Operations Assistant, Admin Assistant Candidate Requirements:  Committed to delivering high quality work with an emphasis on safe working methods  Ability to apply relevant procedures and legislation  A clear communicator with the ability to produce reports.  Ability to read and understand construction drawings (preferred)  Be confident using Microsoft Office, in particular Excel as much of the work is completed on Smart devices. (essential)  Self-disciplined, reliable, ethical and able to work under pressure.  Good numeracy skills and a Grade C or above in English and Maths would be a bonus.  IPAF Advanced installer, CSCS and SSSTS are required but these, along with any other specific technical training, can be provided at our in-house training academy if required.  Minimum Experience Required: o Experience of planning and budgeting o Experience of managing a team; in particular a remote working team o Experience of working in the construction industry or equipment hire is beneficial  Preferred Education Requirements: o Minimum GCSE Maths and English, or equivalent  Required Technical Skills: o Computer literate including MS Office o Understands how to manage finances o Understanding of safe installation and dismantling of mastclimbers (can be trained on the job)  Required Behavioural Skills: o Proactive and flexible nature o Good communication and interpersonal skills o Highly organised o Ethical leadership abilities, including delegation o Excellent problem solver o Committed to Health & Safety o Committed to delivering high quality work Additional Info (Internal Use only do not Post the below on Job Adverts) BFT Mastclimbing is looking to appoint a dynamic Operations Manager to manage labour and other resources from our fast-paced commercial centre in Leighton Buzzard. They will be required to provide a competent, and professional service to our customers by overseeing projects to ensure they are run in accordance with the agreed contract terms, within budget, while providing excellent customer service. They will lead and direct installation teams to ensure that planned and reactive installing works are undertaken efficiently and in line with Health & Safety, Quality and Environmental policies. The successful candidate will have experience of managing teams, in particular planning and logistics of a remote working team. Experience in construction would be a benefit but is not essential. They must be committed to delivering high quality work with an emphasis on safe working methods. They should be able to apply relevant procedures and legislation. They will be a clear communicator with the ability to produce reports and should be able to read and understand construction drawings, as well as being confident using Microsoft Office. They will be self-disciplined, reliable, ethical and able to work under pressure. They should enjoy problem solving. CSCS and SSSTS are required but these, along with any other specific technical training, can be provided at our in-house training academy if required. BFT is the UK leader in Mastclimbing Work Platforms (MCWP), the faster, more efficient alternative to traditional scaffolding. We are the go-to solution for the country’s most demanding construction, renovation and maintenance projects. From low-level flat refurbishments to complex high-rises developments, we use our technology, experience and unfailing dedication to safety to save our clients time and money. We design, supply and maintain access equipment in the form of mastclimbers and hoists for the construction industry and have a great reputation across the UK. We have experienced a period of rapid growth and seek to continue this growth whilst maintaining our dominance within the industry. We can offer a highly competitive salary, a company vehicle, inclusion into our company share scheme and into our company bonus scheme. We have a collaborative, flexible working environment where personal development and internal promotions are encouraged.

Operations Manager Location: Leighton Buzzard, Bedfordshire Company Info  Our Client is specialists in the design, supply and maintenance of access equipment in the form of mastclimbers and hoists for the construction industry and they are the leaders in the Mastclimbing Work Platforms (MCWP) in the UK. Having experienced a period of rapid growth, they are seeking to continue this growth whilst maintaining their dominance within the industry and are looking to add an Operations Manager to their ranks to help achieve this. Job Purpose You will be responsible for the management of the overall operations for our clients Southern Region, ensuring a smooth efficient service that meets the expectations and needs of our client’s customers while maximising the financial return to our clients. You will be providing leadership to improve important policy and strategic decisions. You will be responsible for ensuring labour and other resources are managed to allow work to be completed safely, on schedule and to budget. Assisting in managing our client’s relationship with their customers to ensure that all contractual responsibilities are discharged and to enable retention monies to be released on the due date is a key aspect to the role of the Operations Manager Position summary Key responsibilities for the Operations Manager include but not are not limited to: Leading and directing MCWP Installation Teams to ensure that planned and reactive MCWP installing works are undertaken efficiently. Ensuring that the commitments detailed within the Health & Safety, Quality and Environmental Policy Statements are met. Provide a competent, and professional service to customers by overseeing projects; ensuring they are run in accordance with the agreed contract terms, within budget, while providing excellent customer service. Oversee daily operations, ensuring correct labour and equipment is on each site as planned Work with the customers representative to determine planned work schedules and unplanned work to ensure that the customer asset is maintained to standards specified by the customer Producing detailed programmes/reports for the customer and for the Senior Leadership Team Determining the scope of works and specification, and the general cost parameters for all projects Review and lead implementation of legislation and project standards Ensure activities are prioritised according to the risk rating Evaluation of sites to assess site values and development risk The agreement of head of terms, purchase and sales agreements and construction contracts Managing the Southern Operations team including: co-ordinating daily site workload and overseeing office team Managing performance, absence, disciplinaries, etc. Identifying skills gaps and recruiting or training as appropriate to manage this Promoting continual development to boost professional standards and motivate the team to perform as their best Ensuring that communication between departments is ongoing and utilised to maintain an environment of continuous improvement. Assisting in the identification of new competency requirements as a requirement of new standards, legislation or client’s requirements Candidate Requirements: Experience of working in the Mastclimber industry - be skilled in maintenance management and will have experience of managing people. Committed to delivering high quality work with an emphasis on safe working methods Ability to apply relevant procedures and legislation A clear communicator with the ability to produce reports. Ability to read and understand construction drawings Be confident using Microsoft Office, in particular Excel as much of the work is completed on Smart devices. (essential) Self-disciplined, reliable, ethical and able to work under pressure. Good numeracy skills and a Grade C or above in English and Maths would be a bonus. IPAF Advanced installer and CSCS are required. SSSTS as a minimum and SMSTS advantageous, training can be provided if required. Minimum Experience Required: Experience of planning and budgeting Experience of managing a team Experience of working in the construction industry, in particular with mastclimbers Preferred Education Requirements: Minimum GCSE Maths and English, or equivalent Required Technical Skills: Computer literate including MS Office Understands how to manage finances Understanding of safe installation and dismantling of mastclimbers Required Behavioural Skills: Proactive and flexible nature Good communication and interpersonal skills Highly organised Ethical leadership abilities, including delegation Excellent problem solver Committed to Health & Safety Committed to delivering high quality work

Senior Estimator Location: East Midlands/ East Anglia Salary: £40,000 - £50,000 Product Knowledge: Glazing and Facades The Position Experienced/senior estimator role within a well-established and well-regarded glazing manufacturer based in north west London specializing in Reynaers, Smart Systems and Deceuninck. Additionally, the supply and installation of façade materials including SFS, cladding, balustrading etc. to high value residential, commercial and retail developments with a value up to £20m The Role This is an exciting opportunity to work within a family run company who are looking for an outward going and forward-thinking individual wanting to take on a significant role within the estimating team. Requirements for the role include all aspects of estimating including: * Assessment of incoming enquiries for suitability and risk * Preparation and submission of subcontract and material enquiries and assessment of incoming quotations for suitability/value * Attend/conduct meetings with client/architect/consultant * Carry out full take off and detailed pricing * Assess and price preliminary items and access equipment required to carry out a successful contract * Submit fully prepared tender documents to clients including Bills of Quantity, clarifications, inclusions and exclusions and supporting documentation * Negotiation of costs and proposals including any value engineering work to successful completion and awarding of project. * Conduct detailed hand over meetings with internal staff and contracts team * Carry out Budget costs when required * Building positive and lasting relationships with clients to establish new and repeat business * Ongoing development of internal processes and estimating tools * Production of analytical documents for presentation to the management/sales team. * Analysis of any potential technical issues including liaising with relevant consultants, architects, and clients to bring to a successful conclusion Requirements Candidates require the following as a minimum: * 5 years+ in estimating roles within the glazing/fenestration industry * Working knowledge in Aluminum glazing systems * Working knowledge of Orgadata/Logikal/Reynapro type estimating packages * Understanding of glazing types and specifications * Thorough understanding of Excel and other Microsoft Office based products * Ability to work under pressure and to tight deadlines both within a team or working independently * Good time management and organizational skills * Professional attitude as a representative of the company including excellent communication skills Other beneficial attributes: * Experience with other façade work including SFS, insulation, and cladding * Working knowledge of acoustic requirements, Secure by Design, barrier/wind loadings, understanding of structural considerations etc. * Experience with other aluminum based systems and PVCu windows * A willingness to learn about new products and techniques * CAD experience If this sounds like you, please apply online or contact Lee on (phone number removed)