Job Description
FTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with eighteen depots across the South of England, Wales and Scotland. As a result of our ambitious growth plans, we are looking to add additional high calibre people to our growing business.
The Hire Controller role provides a fantastic opportunity to contribute to the ongoing success as the business continues an exciting growth plan. This is a pivotal role working on the trade counter serving customers face to face as well as handling enquiries over the phone. You will be answering incoming calls from customers to make sales including upsell and cross sell, answering enquiries and questions, handle complaints and provide product information as required.
A background in the hire sector would be advantageous although not necessary, experience within a sales development environment role is essential.
Main job tasks and responsibilities of a Hire Controller are:
To handle customer call s
To close sales whilst always looking to maximise the sale through upsell and cross sell
Follow up any customer quotes
Handle customer objections
Provide customers with product and service information and advice
Manage and resolve customer complaints
To provide excellent customer service
Key Competencies of a Hire Controller are:
Excellent verbal and written communication skills
Strong listening skills
To be curious and have good questioning techniques
Problem analysis and problem solving
Competitive in nature
Ability to close sales opportunities
Proactive 'can do' attitude
Call centre/customer service experience (preferable)
Confident
Ability to build strong rapport with customers
Team Player
Ability to capture key customer information to input quality order
Benefits
32 days holiday (inclusive of bank holidays)
Pension Auto Enrolment
Group Life Insurance
Sales and Loyalty Bonus Scheme
Perk Box
Birthday gift
Job Types: Full-time, Permanent, Monday to Friday 7:00am to 5:00pm
