Customer Service Officer

Location: Cheam
Salary: £25,000 - £26,500 P/A
Hours: Monday Friday, 8am 6pm (one Saturday per month on a rota basis, with optional overtime available until 8pm)
Job Type: Full time, Perm

Job Description

Nuco Solutions are recruiting for a Customer Service Operative to join a busy call centre team, working on domestic gas service contracts.

This is a great opportunity for someone with strong communication skills and a passion for providing outstanding customer service. You ll be working as part of a supportive and professional team, ensuring both customers and engineers receive a friendly, efficient, and high-quality experience every time.

Main Responsibilities

• Deliver exceptional standards of customer service and ensure all interactions meet right first time standards
• Handle inbound and outbound calls from customers, engineers, and clients
• Plan and manage engineers daily schedules and appointments
• Book and manage service appointments in line with contract requirements
• Approve engineers timesheets and support diary management
• Monitor and action escalation reports
• Provide administrative support to the gas department as needed

Requirements

• Ability to work effectively in a busy, fast-paced environment
• Calm and professional approach when handling challenging calls
• Excellent verbal and written communication skills
• Previous experience in a call centre or customer service environment (preferred)
• Experience within the gas or home maintenance industry (desirable but not essential)
• Strong organisational skills and attention to detail
• Initiative, reliability, and a proactive work ethic
• Willingness to learn and develop

Benefits

• Role-specific training and ongoing development opportunities
• Excellent staff retention and internal progression culture
• Supportive working environment with strong team values
• Equal opportunities employer
• Mental health support and resources
• Cycle-to-work scheme
• Annual leave increases with length of service
• Open-door management culture
• Living Wage employer recognition