Repairs Supervisor

Job description

Our client is a leading housing association seeking an experienced Repairs Supervisor to manage and lead directly employed trade operatives. This role is key to maintaining high productivity, service quality, and safety, while delivering a customer-focused repairs service. The role may include out-of-hours working on a rota to support emergency repairs when required.

Role and responsibilities

• Support the Repairs Service Manager in delivering a first-class repairs and maintenance service.
• Coordinate with Repairs Schedulers to deploy operatives efficiently and monitor performance.
• Ensure repairs are completed on time, to high standards, and within budget, while keeping staff safe, motivated, and empowered.
• Conduct pre- and post-inspections for quality, efficiency, and compliance with policies and regulations.
• Inspect works on-site, manage complaints, and ensure high levels of customer satisfaction.
• Promote and adhere to policies including Equal Opportunities, health & safety, and staff management.
• Support environmental policies and maintain up-to-date knowledge of legislation, best practice, and IT systems related to repairs.
• Monitor materials, stock usage, and operative performance against targets and budget forecasts.
• Undertake other duties as required.

Requirements

• Supervisory or line management experience in a reactive repairs environment with directly employed operatives.
• Building maintenance experience (social housing preferred) and familiarity with mobile technology and IT systems (Word, Excel, Outlook).
• Strong communication, teamwork, and ability to motivate staff.
• Willingness to work out-of-hours when required.
• Trade qualification (C&G, NVQ Level 2, or Built Environment HNC)
• Educated to GCSE level or equivalent
• Full UK Driving Licence

Benefits

• Up to 6% pension contributions
• 4x salary life cover
• 29 days annual leave + bank holidays
• Free eye tests
• Van and fuel card provided
• Discounts on high street and online retailers