Welfare and Complaints officer

Location: Brent (near Willesden)
Salary: 28,000 - 33,000 per annum
Contract: Temp to Perm Full-Time (Office-Based)
Sector: Supported Housing / Tenant Welfare

We're working with Orisha/Arpeggio Properties, a growing supported housing provider, to recruit a Welfare and Complaints Officer in Brent.

This role suits someone confident handling Stage 1 and Stage 2 complaints and tenant welfare queries. You'll manage low-level issues professionally, escalate complex cases when needed, and help maintain a positive tenant experience.

• Handle tenant welfare and complaint enquiries.

• Manage and resolve Stage 1 & 2 complaints effectively.

• Check tenancy deeds and maintain accurate case records.

• Escalate higher-level issues to senior management.

• Provide clear, empathetic communication and follow-ups.

• Experience in housing, welfare, or complaint handling roles.

• Confident, calm, and professional communicator.

• Strong admin and organisational skills.

• Proficient in Microsoft Office.

• Positive attitude and resilience under pressure.

• Salary: 28K- 33K p.a.

• Temp-to-perm with long-term potential.

• Supportive, structured working environment.

• On-site role with a people-focused housing team.

If you're passionate about helping others and confident resolving complaints with care and professionalism, apply today or contact Gerald Mamuremi at Tempest Resource for more details.