85 jobs found

About the Role: We are seeking a dedicated Housing Officer to join our team and deliver exceptional housing management services across Cheshire. You will play a key role in supporting tenants, managing properties, and ensuring compliance with housing regulations. Key Responsibilities: Manage a portfolio of properties, ensuring tenancy agreements are upheld. Provide advice and support to tenants on housing-related issues. Conduct property inspections and address maintenance concerns promptly. Handle rent collection, arrears management, and tenancy enforcement. Work collaboratively with internal teams and external agencies to resolve issues. Ensure compliance with health and safety and housing legislation. Requirements: Previous experience in housing management or a similar role. Strong knowledge of housing legislation and tenancy agreements. Excellent communication and problem-solving skills. Ability to manage a varied caseload and work under pressure. Full UK driving licence and access to a vehicle (essential).

Home Based, covering Bedford/Milton Keynes, Somerset or Hampshire This role is predominantly home based but we will need you to be flexible to travel within your local area as the role may involve site visits and attendance at court on behalf of your colleagues. Here at Stonewater, we re looking for a Customer Partner to join our Tenancy Sustainment team and provide an exceptional customer service, putting customers at the heart of everything you do. As Customer Partner, you ll be working on property condition cases, hoarding, tenancy breaches, and permissions. It really is a varied role! This frontline role is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality. The ideal candidate will: Have proven Housing experience, able to successfully manage property condition cases and tenancy breaches. Have a strong customer focus. Have experience in working with multi-agencies to ensure results for customers Demonstrate an understanding of safeguarding and processes in place to support vulnerable customers Be agile and flexible, prioritising as appropriate to meet customer needs Demonstrate an ability to work well as part of a team. Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes. Be experienced in partnership working to meet the needs of customers. Be able to think beyond process to find innovative solutions for customers. Be computer literate. Experience of using Active H is desirable. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ?

We're recruiting a proactive and compassionate Accommodation Solutions Officer to join a busy local authority housing service in London. This is an exciting opportunity to make a real difference by supporting vulnerable individuals and families in temporary accommodation to move towards long-term, stable housing solutions. You'll be part of a dedicated Temporary Accommodation and Resettlement Team, providing high-quality advice, ensuring accommodation suitability, resolving tenancy issues, and working with partners to deliver effective move-on options into private rented, social housing, or intermediate rent. The Role Place households into suitable temporary accommodation in line with policy, legal requirements, and the Homelessness Reduction Act. Conduct suitability assessments, tenancy audits, and property inspections to ensure compliance and safety. Support households to make informed choices, bid effectively for available housing, and access move-on options. Respond promptly to accommodation complaints, tenancy breaches, and enforcement issues, escalating where appropriate. Collaborate with Procurement, Legal, Social Services, and external accommodation providers to manage placements and resolve complex cases. Prepare documentation and reports for legal proceedings, reviews, and internal panels. Monitor high-cost emergency accommodation placements and identify suitable, cost-effective move-on opportunities. Liaise with support services to provide wraparound care and make appropriate referrals for residents with additional needs. Manage inboxes, telephone enquiries, and correspondence from residents, elected members, MPs, and external advocates. Support service improvement by contributing to housing policy development, case reviews, and performance reporting. Key Requirements Proven experience in housing, homelessness prevention, or temporary accommodation services. Strong understanding of homelessness legislation, housing pathways, and tenancy management. Excellent communication and negotiation skills, with the ability to engage confidently with residents, landlords, and partners. Experience managing sensitive and complex cases with professionalism and empathy. Good IT skills and experience using housing management systems (e.g., Northgate, NEC, or similar). Ability to work in a fast-paced environment, managing competing priorities effectively. Strong problem-solving, decision-making, and organisational skills. A collaborative, resident-focused approach with a commitment to service excellence. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us .

Housing Officer Location: Wembley Salary: 29.12 per hour (Umbrella) Job Type: Full-time / temp rolling contract We are seeking a dedicated Local Housing Officer to join our team. The role involves managing and coordinating housing and estate services within a specific area, ensuring high-quality service delivery that meets the diverse needs of our customers. Day to Day of the role: Manage and coordinate housing and estate services within a defined geographical area. Be accountable and customer-facing, representing our values across all tenures. Coordinate internal and external services to meet the diverse needs of our customers. Deliver services that meet individual and local needs to a high standard. Participate in local initiatives to support community projects, which may occasionally involve weekend work. Seek continuous improvement in service delivery and customer satisfaction. Manage relationships with the Local Authority and other Housing Association partners. Act as the point of contact for customer complaints, estate services, tenancy management, tenancy enforcement, and lettings management. Required Skills & Qualifications: Essential car user (driving licence and own vehicle) Proven experience in a social housing setting. Good working knowledge of housing practice, housing law, and service charge management principles. Demonstrable values of care, dare, and collaboration. Adaptability and flexibility in a changing environment. Strong collaboration, networking, and team-playing skills. Experience dealing with customers from diverse backgrounds with complex or challenging needs. Excellent administration skills and the ability to analyse customer feedback for service improvements. Attention to detail and accuracy in writing, reporting, and numeracy. Experience in customer service both face-to-face and via phone or written correspondence. Ability to self-manage a varied and demanding workload, prioritising and organising effectively. Innovative, empathetic, passionate, and a self-starter who isn't afraid of challenges. Ability to manage and report on projects against agreed targets. Proficiency in office management, including inbox and key management. Willingness to work flexible hours as required. To apply for the Local Housing Manager position, please submit your CV for review

Neighbourhoods Team Leader Location: Bradford Salary: 41,484.28 + 2,000 car allowance Contract Type: Full-time, fixed term for 12 months Closing Date: 5th of November Are you passionate about delivering excellent housing services and leading teams to success? Sellick Partnership are seeking a dynamic and motivated Neighbourhoods Team Leader to oversee our front-line housing management and estate services. This is a fantastic opportunity to make a real impact in our communities and help shape the future of neighbourhood services. Key Responsibilities of the Neighbourhood Team Leader: Lead and manage a team of Neighbourhood Officers, Senior Estate Officer, and Customer Involvement & Engagement Officer. Oversee tenancy management, allocations, anti-social behaviour cases, and estate services. Ensure high performance through effective supervision, coaching, and performance monitoring. Drive customer involvement and community investment initiatives. Manage complex casework and ensure legal compliance in tenancy enforcement. Support service development, policy implementation, and continuous improvement. The successful Neighbourhood Team Leader will have: Proven experience in housing management, tenancy enforcement, and resident engagement. Strong leadership and team management skills. Knowledge of current housing legislation and best practices. Commitment to equality, diversity, and customer service excellence. Ability to work under pressure and deliver results to tight deadlines. Please get in touch with Chrissie at the Derby Office for more information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Community Safety Officer / Anti-Social Behaviour Officer Initially 8 weeks potential to be extended Negotiable rates Maidenhead - 2 days in the office, the rest home working / covering patch DL and vehicle essential Our client based in the Maidenhead area is looking to recruit a Community Safety Officer to be responsible for providing an excellent front-line service managing and resolving cases of anti-social behaviour and domestic abuse. You will proactively reduce anti-social behaviour to create safer communities, sustain tenancies, and achieve high levels of customer satisfaction and engagement. As the successful candidate you will be responsible for the below: Take a robust approach to tackling anti-social behaviour, enforcing tenancy terms and conditions, carrying out investigations, serving notices and taking court action where necessary. Proactively support victims of domestic abuse working with partnership agencies and actively engaging in and attending MARAC and other partnership forums. Proactively develop relationships and engage with local police, local and national enforcement agencies (e.g. immigration services) and local authority enforcement teams including environmental health and anti-social behaviour teams. Proactively assess and address anti-social behaviour using a range of tools including referrals for mediation, home visits, interviews, warning letters, acceptable behaviour contracts, injunction applications, possession proceedings and any other remedies that might become available from time to time. Keep accurate records of all steps taken to address anti-social behaviour and ensure accurate drafting of court documents, witness statements collating of witness bundles, exhibits and other paperwork to ensure the furtherance and progression of litigation. To be considered for the role you will need experience of managing serious ASB complaints incusing court attendance.Please click 'apply now' or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We're recruiting an experienced and proactive Housing Regeneration & Resident Liaison Officer to join a forward-thinking housing service delivering large-scale regeneration and community improvement programmes. This is an exciting opportunity for someone passionate about housing, community engagement, and supporting residents through change. You'll play a pivotal role in ensuring that residents are well-informed, supported, and actively involved throughout the regeneration process, while helping to deliver sustainable neighbourhoods and excellent housing outcomes. The role will be predominantly remote with 1 day a week on site required for meetings and resident engagement, which can occasionally be in the evening. The Role Act as the key point of contact for residents affected by regeneration or redevelopment programmes, ensuring they are fully supported throughout the process. Provide clear and empathetic advice to tenants and leaseholders on decanting, rehousing, and tenancy management matters. Work closely with Housing Officers, Development teams, and contractors to coordinate communication, ensure access arrangements, and resolve resident concerns. Support the delivery of community engagement initiatives, consultation events, and meetings, ensuring residents' views are captured and represented. Manage and maintain accurate records of resident interactions, moves, and rehousing plans using housing management systems. Conduct home visits and estate inspections, identifying and escalating any issues around property condition, tenancy sustainment, or neighbourhood concerns. Collaborate with internal and external partners to support social value delivery, community initiatives, and resident wellbeing programmes. Provide practical advice and assistance to residents on housing options, benefits, and other available support services. Support with decant management, including temporary moves, home loss payments, disturbance allowances, and liaising with contractors. Ensure all communication is professional, consistent, and aligned with project timelines and objectives. Key Requirements Proven experience in housing management, regeneration, or resident liaison roles within local government, housing associations, or similar settings. Strong understanding of tenancy management, decant processes, and community engagement. Excellent communication and interpersonal skills, with the ability to build trust and rapport with residents during periods of change. Confident managing sensitive conversations and maintaining professionalism under pressure. Good knowledge of housing legislation, allocations, and tenancy sustainment principles. Ability to manage a varied workload, prioritise effectively, and meet deadlines in a fast-paced environment. IT proficient, with experience using housing management systems and Microsoft Office tools. A full UK driving licence and access to a vehicle is preferred, as estate-based work will be required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

A superb opportunity has arisen for a Housing Officer to join a leading provider of social housing on an interim 3-month contract. As a Housing Officer, you will play a vital role in managing and maintaining a patch of 500 mixed tenure properties. Your primary responsibility will be to ensure the timely and efficient allocation of properties, as well as managing tenancy agreements and resolving any housing-related issues that may arise. You will also work closely with the specialist Rent Income and ASB teams within the organisation to provide support to tenants and ensure the delivery of excellent customer service. Role Responsibilities: Manage a designated portfolio of 500 properties, ensuring tenancy agreements and policies are upheld. Conduct housing assessments and carry out property inspections to ensure compliance with health and safety regulations. Develop and maintain effective relationships with tenants, providing relevant advice and support on tenancy-related matters. Investigate and resolve tenancy breaches and deal with any low level anti-social behaviour cases. Liaise with external contractors and agencies to arrange repairs and maintenance works. Liaise with Rent Income team to ensure rents are managed effectively. Maintain accurate records and ensure all administrative tasks are completed in a timely manner. Ensure compliance with relevant housing legislation and council policies. Candidate Requirements: Proven experience in housing management within the social housing sector. Excellent communication skills, both written and verbal, with the ability to engage effectively with tenants and external partners. Sound knowledge of relevant legislation, including the Housing Act, Tenancy Law, and Health and Safety regulations. Strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy. Proficient IT skills, including the use of housing management systems. A proactive and self-motivated approach, with the ability to work independently as well as part of a team. A basic DBS will be completed for this role. This is an excellent opportunity for a motivated Housing Officer who is seeking a fresh challenge. If you have the relevant experience and are interested in this opportunity please submit your CV immediately.

Are you passionate about making a difference in the lives of young people? Do you have experience in housing and a drive to support care-experienced young people (CEYP) into independent living? Adecco are seeking a to join a newly created team within the Young People's Service at a Local Authority in Croydon. This is a unique opportunity to work directly with CEYP, helping them transition into sustainable tenancies and build brighter futures. Housing Officer (Care Experienced Young People) Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Temporary Role - 6 months 22.41 per hour PAYE / 29.60 per hour Umbrella Hybrid Working - 3 days in office, remainder at home ASAP start This post is subject to an Enhanced DBS check Role Purpose: Support Care Experienced Young People (CEYP) in transitioning to independent living. Collaborate with internal teams and external agencies to address housing needs. Provide bespoke, solution-focused housing support. Key Responsibilities: Arrange timely move-on for CEYP into social/private rented housing. Deliver tailored casework and tenancy training. Advocate for CEYP with complex needs to access services. Provide housing advice and manage expectations. Cover for colleagues and attend meetings as needed. Key Contacts: External: Private landlords, housing associations Internal: Housing department, Staying Close Team, Social Workers, Personal Advisors Skills & Experience Required: Strong knowledge of housing legislation and management. Experience in housing environments and using IT systems (e.g., CRM, MS Office). Emotional resilience and ability to work under pressure. Excellent interpersonal and customer service skills. Ability to work independently and as part of a team. Other Considerations: Ability to work two evenings per week at a different site. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Job Title: Neighbourhood Officer (Temporary to July 2026) Team: Neighbourhood Service: Neighbourhoods Responsible to: Neighbourhood Manager Salary £33,330 pro rata Job Summary The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement. Main Responsibilities Tenancy and property management: Deliver tenancy management services, ensuring policies and procedures are adhered to. Monitor and control the progress of empty properties to meet targets and minimise revenue loss. Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and Complete tenancy sign-ups, ensuring agreements are fully explained and understood. Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions. Address tenancy breaches, including investigating abandoned properties. Community & Neighbourhood Engagement: Provide excellent customer service to ensure tenants and residents take pride in their homes and communities. Highlight and address emerging estate and community issues affecting sustainability. Manage anti-social behaviour cases with a proactive approach, focusing on early intervention. Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery Actively promote customer involvement and encourage participation in decision-making. Partnerships & Compliance Collaborate with internal departments and external agencies to resolve tenancy and community challenges Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures. Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods. The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo s Safeguarding policies and procedures. Skills, Competence, Experience Required Strong understanding of housing legislation and social housing challenges. Awareness of housing management governance and best practices. Sound judgment and decision-making skills. Ability to prioritise workload, meet deadlines, and handle pressure effectively. Strong written, verbal, and interpersonal communication skills. Ability to work independently and as part of a team. Competence in using housing management systems and maintaining accurate records. Customer-focused approach to service delivery. The role requires resilience, empathy and conflict resolution skills. A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region. Working environment This role requires a personal safety device. Post will predominately be required to work in the neighbourhood on a daily basis, in a variety of weather conditions and be required to walk distances and climb stairs whilst carrying equipment. Some working from home or in an office environment. Visiting tenants in a range of properties, including high rise flats. Occasional exposure to risks associated with working in social housing properties, including potentially challenging or unsanitary conditions. May include occasional evening or weekend work to attend meetings. Must follow health and safety protocols when visiting properties including wearing PPE in certain environments. CLOSING DATE FOR APPLICATIONS SUNDAY 9 NOVEMBER INTERVIEWS TO BE HELD FRIDAY 14 NOVEMBER We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist

Job Title: Neighbourhood Officer (Part Time 18.5 hours) Team: Neighbourhood Service: Neighbourhoods Responsible to: Neighbourhood Manager Salary £33,330 pro rata Job Summary The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement. Main Responsibilities Tenancy and property management: Deliver tenancy management services, ensuring policies and procedures are adhered to. Monitor and control the progress of empty properties to meet targets and minimise revenue loss. Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and Complete tenancy sign-ups, ensuring agreements are fully explained and understood. Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions. Address tenancy breaches, including investigating abandoned properties. Community & Neighbourhood Engagement: Provide excellent customer service to ensure tenants and residents take pride in their homes and communities. Highlight and address emerging estate and community issues affecting sustainability. Manage anti-social behaviour cases with a proactive approach, focusing on early intervention. Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery Actively promote customer involvement and encourage participation in decision-making. Partnerships & Compliance Collaborate with internal departments and external agencies to resolve tenancy and community challenges Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures. Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods. The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo s Safeguarding policies and procedures. Skills, Competence, Experience Required Strong understanding of housing legislation and social housing challenges. Awareness of housing management governance and best practices. Sound judgment and decision-making skills. Ability to prioritise workload, meet deadlines, and handle pressure effectively. Strong written, verbal, and interpersonal communication skills. Ability to work independently and as part of a team. Competence in using housing management systems and maintaining accurate records. Customer-focused approach to service delivery. The role requires resilience, empathy and conflict resolution skills. A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region. Working environment This role requires a personal safety device. Post will predominately be required to work in the neighbourhood on a daily basis, in a variety of weather conditions and be required to walk distances and climb stairs whilst carrying equipment. Some working from home or in an office environment. Visiting tenants in a range of properties, including high rise flats. Occasional exposure to risks associated with working in social housing properties, including potentially challenging or unsanitary conditions. May include occasional evening or weekend work to attend meetings. Must follow health and safety protocols when visiting properties including wearing PPE in certain environments. CLOSING DATE FOR APPLICATIONS SUNDAY 9 NOVEMBER INTERVIEWS TO BE HELD FRIDAY 14 NOVEMBER We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist

Our client, an Essex based local council, has a fantastic opportunity for a temporary Sheltered Housing Officer to manage one of their over 60's independent living schemes in South Essex. Key duties: Daily welfare checks and responding to any emergency calls. Provide housing management and tenancy sustainment advice, including support for low-level arrears. Assist with viewings, lettings, sign-ups and inductions for new tenants. Conduct regular health and safety checks to ensure scheme compliance (fire safety, telecare) and following up on any actions or identified issues. Maintain and update support plans and risk assessments. Promote tenant led initiatives and social activities. Ensure that the scheme remains in a safe and secure state. Skills required: Experience in managing a sheltered housing scheme with older or vulnerable residents. Strong housing management experience including legislation and best practice related to sheltered housing. Thorough knowledge of health and safety. Skilled in completing assessments and support plans. Knowledge of dealing with Safeguarding issues to ensure alerts are made efficiently and sensitively. Confidence to work independently on site five days a week. Applicants must have access to a vehicle and a full UK driving license. An Enhanced DBS. This role is based at the scheme five days a week. Six-month temporary role.

Position: Housing Officer Location: Feltham/Hounslow - HYBRID Salary: £30,000 - 35,000 per annum Contract : 6 month fixed term contract We are seeking a proactive and experienced Housing Officer to support the effective management of our clients housing portfolio. About the Job To provide a customer focused, proactive and high-quality tenancy management service to the local authority, affordable and private sector homes. Ensure tenants comply with the terms of their tenancy/lease in respect of housing and tenancy management and take appropriate action to remedy any breaches. Responsibilities include: Facilitating the smooth and efficient management of lettings of properties and renewal of expiring tenancies. Lettings of properties that include LHA/PRS ensuring void periods are kept to a minimum. Conducting viewings with prospective tenants Ensure all paperwork and compliance documents in place for new tenancies. Ensure high retention of tenancies Actively work with residents to manage their rent accounts and maximise income. Support with the management of repairs including raising repairs, scheduling, documentation, and maintaining records. Build effective relationships with residents, increasing resident satisfaction and quality of life. Investigate complaints, insurance claims and MP/Councillors enquiries and review lessons learnt. Assist with the housing management and compliance within blocks to ensure they are compliant and well maintained Experience and Skills Required : Experience of Housing management system Excellent knowledge of housing regulation and an understanding of best practice and industry leading developments. Experience of working of working in a resident engagement or customer facing role. Excellent verbal, written communication, presentation and interpersonal skills with the ability to adapt this approach for different audiences. Strong negotiating and influencing skills across a range of stakeholders. Analytical, with the ability to quickly solve problems through practical and innovative means. Achievement focused approach, with the ability to drive performance. Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility. Please apply now to submit your details for this role

Our Client Barking and Dagenham Council, is looking for an experienced Principal Housing Enforcement Officer to urgently join their Team. Job Purpose The purpose of this role is to lead the newly created unlicensed team to ensure our private sector housing service and private rented property licensing schemes and to support the Service Manager in respect of development and operational management of teams. You will be responsible for the operational management of the unlicensed team which comprises of the inspection of houses of multiple occupation (HMO) and the identification and regularisation of all of the private sector housing functions including the borough wide private rented licensing scheme, private sector housing functions in respect of standards including tenancy sustainment and our empty homes portfolio. You will ensure that the team works collaboratively with the wider Privet ASectro Housing Service and the Compliance Team to ensure we improve quality, safety, and choice of residential accommodation in Barking and Dagenham through a range of professional and specialist interventions including, education and support, enforcement and legal action under relevant legislation. You will also ensure that all licensing arrangements are adhered to in respect of licensing of properties and taking robust enforcement action against criminal landlords. You will support in the growth of the private sector housing offer ensuring properties are safe for occupation, landlords comply with legislation and that residents behave in accordance with civic pride. You will support in the driving local improvements by ensuring the most appropriate course of action is taken in respect of non-compliance.

Our Client Barking and Dagenham Council, is looking for an experienced Tenancy Sustainment Officer to join their Team urgently. Job Purpose To improve the quality, safety and choice of residential accommodation in Barking and Dagenham through a range of professional and specialist interventions including enforcement, education, mediation and advice. Maintain effective relationships between tenants, landlords, stakeholders including internal and external partners and other relevant Local Authorities. To conciliate and mediate, and successfully resolve disputes between tenants and landlords. To take effective and appropriate enforcement action under the relevant legislation when matters cannot be resolved informally. Impartially investigate alleged offences under the Protection from Eviction Act 1977 and other related Acts where landlord and tenant offences may have been committed. To prepare legal court prosecution case files, giving evidence at court as necessary Requirements Hold a professional qualification related to the themes of housing, tenancy and landlord law and/or tenancy support and sustainment. Evidence of continuing professional development

We are working closely with a local authority in Kent who are looking for a proactive Temporary Accommodation Officer to support the effective management of council owned temporary accommodation placements for households experiencing homelessness. This is an excellent opportunity for someone with strong people skills and a background in housing, tenancy or customer support to make a real difference in the community. Key responsibilities include: Managing a caseload of households placed in temporary accommodation, ensuring their safety, well-being and compliance with licence/tenancy conditions. Conducting regular welfare checks and property inspections, escalating any safeguarding, rent arrears or suitability concerns. Coordinate property inspections, maintenance and repairs to ensure homes are safe and compliant. Liaise with contractors, maintenance teams and internal departments to resolve property or tenancy issues quickly. Respond to tenancy-related concerns, including complaints and anti-social behaviour, in a fair and professional way. Liaising with landlords, accommodation providers and support agencies to resolve issues promptly and maintain positive working relationships. Supporting households to understand their Personal Housing Plans and working with Housing Solutions Officers to progress move-on options into longer-term accommodation. Ensuring all casework, property data and performance records are kept accurate and up to date. Working pattern: 2 days per week , on-site in Kent. Flexibility will be needed to suit service needs This is a great opportunity for someone with experience of tenancy management or homelessness services who is seeking a new role within a supportive team environment. Please submit your CV for call back.

Resident Liaison Officer - Social Housing Planned Works Based in Grimsby - 1 site only! 12 week temp contract - looking for candidates who can start immediately! 16.00 per hour 9am till 3pm, Monday - Friday We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering planned works within Social Housing properties in Grimsby. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Lucy on (phone number removed)!

We're recruiting a proactive and compassionate Sheltered Housing Officer. This is a fully on-site role (5 days per week), providing hands-on housing and tenancy management support to older and vulnerable residents living in sheltered housing schemes. You'll play a key part in maintaining safe, supportive, and well-managed housing environments - ensuring residents can sustain their tenancies, access the right support, and enjoy the best possible quality of life. The Role Deliver an enhanced tenancy and estate management service tailored to the needs of older and vulnerable residents. Work as part of a dedicated sheltered housing team to provide a proactive and person-centred housing management service. Regularly inspect schemes to ensure communal areas are safe, clean, and well maintained, reporting and monitoring repairs as needed. Coordinate with the voids and property teams to manage the rehousing process - from inspections to viewings and new tenancy sign-ups. Support residents to sustain their tenancies, access welfare benefits, and manage rent accounts - taking early action to prevent arrears. Identify and report any tenancy breaches, such as antisocial behaviour, illegal occupation, or subletting, escalating appropriately. Facilitate social activities and community events that promote wellbeing and reduce isolation within sheltered schemes. Work closely with support and care providers, local services, and voluntary organisations to meet residents' individual needs. Respond effectively to emergencies and ensure compliance with health, safety, and safeguarding procedures at all times. Gather and maintain accurate data on tenancy, void, and housing performance, supporting service improvement and resident satisfaction. Key Requirements Previous experience in housing management, supported housing, or a customer-facing role involving older or vulnerable clients. Strong understanding of tenancy management, rent arrears prevention, and housing legislation. Knowledge of safeguarding principles and experience raising alerts or working with vulnerable residents. Excellent organisational and communication skills - able to manage multiple priorities and engage sensitively with residents. Confident using IT systems to record, update, and retrieve housing information accurately. Self-motivated, empathetic, and adaptable, with a genuine commitment to improving residents' quality of life. Ability to work on-site across sheltered schemes five days a week, responding to resident needs and operational priorities. Educated to GCSE/NVQ Level 3 or equivalent; a housing qualification would be advantageous. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Job Purpose The purpose of this role is to lead the newly created unlicensed team to ensure our private sector housing service and private rented property licensing schemes and to support the Service Manager in respect of development and operational management of teams. You will be responsible for the operational management of the unlicensed team which comprises of the inspection of houses of multiple occupation (HMO) and the identification and regularisation of all of the private sector housing functions including the borough wide private rented licensing scheme, private sector housing functions in respect of standards including tenancy sustainment and our empty homes portfolio. You will ensure that the team works collaboratively with the wider Privet ASectro Housing Service and the Compliance Team to ensure we improve quality, safety, and choice of residential accommodation in Barking and Dagenham through a range of professional and specialist interventions including, education and support, enforcement and legal action under relevant legislation. You will also ensure that all licensing arrangements are adhered to in respect of licensing of properties and taking robust enforcement action against criminal landlords. You will support in the growth of the private sector housing offer ensuring properties are safe for occupation, landlords comply with legislation and that residents behave in accordance with civic pride. You will support in the driving local improvements by ensuring the most appropriate course of action is taken in respect of non-compliance. Specific Accountabilities of the Role The postholder will have operational management responsibility of up to 15 staff across the service and will lead to ensure the council is effectively using its powers and duties to regulate the private rented sector ensuring we meet the needs of residents. Responsible for the ensuring the council utilises its powers and duties to achieve adequate standards of health and safety in all residential accommodation in the borough including houses in multiple occupation (HMOs) in conjunction with the enforcement policy and relevant legislation. To provide guidance, and expert advice to the team in accordance with professional and legislative guidance to regulate conditions within privately rented accommodation across the borough. Responsible for service planning and will carry out regular audits on service provisions ensuring officers are competent with current and relevant legislation, council policy and procedure and be able to implement corrective action and identify and recommend potential improvements. Responsible in ensuring professional standards are achieved through performance reporting, management, training and development of workforce including interpreting legislative or administrative changes that may affect the service and be able to respond proactively to implement changes in accordance with best practice. Take an active role in promoting community development, i.e. attend the landlords forum and other forums as required. You will foster working relationships with other departments within the council and external partners and utilise stakeholder engagement where needed. If you are interested in this role please send your updated CV in the first instance.

Housing Support Officer (Trainee) Location: Bedford Contract Type: 4 Weeks Temporary to Permanent Rate: n/a Driving Requirement: Must have a full UK driving licence and access to a vehicle - no exceptions Role Overview We are seeking a dedicated and motivated Housing Support Officer (Trainee) to join our team in Brent. This is a fantastic opportunity for an individual passionate about making a real difference in people's lives, particularly those at risk of homelessness or in need of tenancy support. As a trainee, you will receive structured guidance and mentoring from experienced officers while gaining hands-on experience in providing housing-related support to vulnerable residents. This role will transition to permanent for the right candidate who demonstrates strong commitment, empathy, and initiative. Key Responsibilities Support residents in maintaining tenancies and preventing homelessness. Conduct home visits and welfare checks to assess individual needs and provide ongoing support. Assist with signposting residents to relevant local services including welfare, employment, and mental health support. Maintain accurate case records and documentation using internal systems. Liaise with landlords, housing officers, and external agencies to resolve tenancy-related issues. Encourage residents to engage positively within their communities and develop independent living skills. Support with income management, rent collection, and basic budgeting advice where required. Participate in team meetings, supervision, and training sessions to enhance skills and knowledge. Uphold safeguarding principles and promote resident wellbeing at all times. About You Compassionate, patient, and resilient with a genuine interest in housing and community support. Excellent interpersonal and communication skills with the ability to engage diverse individuals. Strong organisational skills and ability to manage a varied caseload with supervision. Confident working both independently and collaboratively as part of a team. Basic understanding of housing legislation, tenancy management, or social care (desirable). IT literate with working knowledge of Microsoft Office applications. Must hold a full UK driving licence and have access to a vehicle - this is essential for travel between sites and resident visits. What We Offer Initial 4-week temporary placement with opportunity to transition into a permanent position. On-the-job training, mentoring, and development opportunities. Supportive working environment that values learning, empathy, and personal growth. Opportunity to make a positive impact in the Brent community.