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neighbourhood officer part time
West Kent Housing Association
Neighbourhood Housing Officer
West Kent Housing Association Swanley, Kent
Neighbourhood Housing Officer (£39,369 per annum, 12 month fixed-term contract) Job Role We are looking for a Neighbourhood Housing Officer to work closely with tenants to ensure they can sustain their tenancies and maintain their homes to a good standard so we can fulfil our landlord statutory obligations for compliance, and to meet Decent Homes Standards. You will be proactive and professional and be adept at tailoring your approach and service according to individual situations and circumstances. You will use relevant tools, interventions and tenancy enforcement action, where necessary, to manage tenancy breaches, or anti-social behaviour. You will work with tenants to develop cohesive communities and areas where people want to and are proud to live. You will work in partnership with other agencies and third parties to support tenants who may have complex needs or a number of vulnerabilities. You should be experienced in recognising and taking action in relation to any Domestic Abuse, Safeguarding concerns and Antisocial behaviour. You should have experience of and be confident to have challenging or difficult conversations in order to achieve the best possible solutions and outcomes. You will be responsible for providing a full, housing management service for a patch of approximately 650 properties, across the Sevenoaks District. About Us At West Kent, we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do things from delivering on our promises , working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun . Benefits We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package. Location Details The role will be based in our Swanley Office. We offer a flexible approach to hybrid working, with employees attending the office twice a week. The successful candidate will need to have a full UK driving licence and access to a car as you will need to work flexibly across homes, offices and in the community. Application Information We will only consider applications submitted with a full CV and completed application form. Advert Closing Date: 9am on 6 April 2026 Interview Date: 15 April 2026
01/04/2026
Contract
Neighbourhood Housing Officer (£39,369 per annum, 12 month fixed-term contract) Job Role We are looking for a Neighbourhood Housing Officer to work closely with tenants to ensure they can sustain their tenancies and maintain their homes to a good standard so we can fulfil our landlord statutory obligations for compliance, and to meet Decent Homes Standards. You will be proactive and professional and be adept at tailoring your approach and service according to individual situations and circumstances. You will use relevant tools, interventions and tenancy enforcement action, where necessary, to manage tenancy breaches, or anti-social behaviour. You will work with tenants to develop cohesive communities and areas where people want to and are proud to live. You will work in partnership with other agencies and third parties to support tenants who may have complex needs or a number of vulnerabilities. You should be experienced in recognising and taking action in relation to any Domestic Abuse, Safeguarding concerns and Antisocial behaviour. You should have experience of and be confident to have challenging or difficult conversations in order to achieve the best possible solutions and outcomes. You will be responsible for providing a full, housing management service for a patch of approximately 650 properties, across the Sevenoaks District. About Us At West Kent, we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do things from delivering on our promises , working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun . Benefits We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package. Location Details The role will be based in our Swanley Office. We offer a flexible approach to hybrid working, with employees attending the office twice a week. The successful candidate will need to have a full UK driving licence and access to a car as you will need to work flexibly across homes, offices and in the community. Application Information We will only consider applications submitted with a full CV and completed application form. Advert Closing Date: 9am on 6 April 2026 Interview Date: 15 April 2026
Opus People Solutions
Head of Property Services
Opus People Solutions Newcastle Upon Tyne, Tyne And Wear
Salary: £83,663 - £86,100 Location: Newcastle upon Tyne Working type: Hybrid - three days a week onsite Hours of work: Full time - 37.5 Newcastle is a city with ambition, identity and momentum, and Newcastle City Council is central to shaping its future. We are now seeking an exceptional property leader to take forward a modern, strategic and financially focused approach to managing one of the city's most significant and diverse asset portfolios. Reasons to apply: Lead a major city's property strategy and shape a modern, high-performing service with real influence and visibility. Drive transformation across a diverse estate, delivering value, innovation and lasting impact for Newcastle's communities. About Newcastle City Council Newcastle is a vibrant, globally recognised city with a proud heritage and a clear vision for inclusive growth, sustainability and community wellbeing. The Council plays a pivotal role in enabling that vision, delivering services, stewarding public assets and working with partners across the region to support residents, businesses and neighbourhoods. As an employer, Newcastle City Council offers: A culture that values collaboration, integrity and public service A commitment to innovation, transformation and evidence-based decision-making A supportive environment where leaders are empowered to make an impact Flexible and hybrid working arrangements A strong focus on equality, inclusion and staff wellbeing This is an organisation where your leadership will be visible, valued and central to the city's future. The Opportunity The Head of Property Services is a senior leadership role with responsibility for the strategic vision, performance and long-term direction of the Council's property portfolio. You will act as the Council's corporate landlord, ensuring that land and buildings are used effectively, deliver value for money, and support the transformation of services across the organisation. This is a rare opportunity to: Lead a major modernisation of the property function Implement a new Strategic Asset Management Plan developed with CIPFA Strengthen data, systems and insight to create a single version of the truth Improve the performance of a large and complex operational and investment estate Shape strategic decisions on PFI assets and under-managed parts of the portfolio Build a confident, high-performing team with clear roles, expectations and development pathways Influence senior leaders, elected members and partners across the city and region The scale, complexity and visibility of this portfolio mean the role offers both challenge and genuine opportunity to leave a lasting legacy. What We're Looking For We are seeking a leader with a blend of professional credibility, strategic capability and emotional intelligence. You will bring: Full RICS membership and strong technical expertise across asset management, property management and development A track record of leading multi-disciplinary teams in complex organisations Experience delivering strategic change, service improvement and modernisation Strong financial literacy, including budget management, ROI analysis and value-for-money decision-making The ability to work confidently with senior officers, elected members and external partners. Excellent communication, negotiation and influencing skills A balanced approach, commercially minded, but with empathy for public sector values, culture and pace Political awareness and the ability to navigate sensitive environments A commitment to the Council's values: Proud, Fair, Ambitious This role will suit someone who thrives on complexity, enjoys building relationships, and can bring clarity, structure and momentum to a service undergoing transformation. The Package Senior Manager Grade SM3 Competitive salary aligned to senior leadership responsibilities Local Government Pension Scheme Generous annual leave entitlement Hybrid and flexible working A supportive, collaborative leadership environment The opportunity to shape the future of a major UK city Recruitment Timeline We will be conducting a three-week sourcing and engagement process , concluding on 7th April . A two-stage interview process which will take place on the 17th of April in person
01/04/2026
Full time
Salary: £83,663 - £86,100 Location: Newcastle upon Tyne Working type: Hybrid - three days a week onsite Hours of work: Full time - 37.5 Newcastle is a city with ambition, identity and momentum, and Newcastle City Council is central to shaping its future. We are now seeking an exceptional property leader to take forward a modern, strategic and financially focused approach to managing one of the city's most significant and diverse asset portfolios. Reasons to apply: Lead a major city's property strategy and shape a modern, high-performing service with real influence and visibility. Drive transformation across a diverse estate, delivering value, innovation and lasting impact for Newcastle's communities. About Newcastle City Council Newcastle is a vibrant, globally recognised city with a proud heritage and a clear vision for inclusive growth, sustainability and community wellbeing. The Council plays a pivotal role in enabling that vision, delivering services, stewarding public assets and working with partners across the region to support residents, businesses and neighbourhoods. As an employer, Newcastle City Council offers: A culture that values collaboration, integrity and public service A commitment to innovation, transformation and evidence-based decision-making A supportive environment where leaders are empowered to make an impact Flexible and hybrid working arrangements A strong focus on equality, inclusion and staff wellbeing This is an organisation where your leadership will be visible, valued and central to the city's future. The Opportunity The Head of Property Services is a senior leadership role with responsibility for the strategic vision, performance and long-term direction of the Council's property portfolio. You will act as the Council's corporate landlord, ensuring that land and buildings are used effectively, deliver value for money, and support the transformation of services across the organisation. This is a rare opportunity to: Lead a major modernisation of the property function Implement a new Strategic Asset Management Plan developed with CIPFA Strengthen data, systems and insight to create a single version of the truth Improve the performance of a large and complex operational and investment estate Shape strategic decisions on PFI assets and under-managed parts of the portfolio Build a confident, high-performing team with clear roles, expectations and development pathways Influence senior leaders, elected members and partners across the city and region The scale, complexity and visibility of this portfolio mean the role offers both challenge and genuine opportunity to leave a lasting legacy. What We're Looking For We are seeking a leader with a blend of professional credibility, strategic capability and emotional intelligence. You will bring: Full RICS membership and strong technical expertise across asset management, property management and development A track record of leading multi-disciplinary teams in complex organisations Experience delivering strategic change, service improvement and modernisation Strong financial literacy, including budget management, ROI analysis and value-for-money decision-making The ability to work confidently with senior officers, elected members and external partners. Excellent communication, negotiation and influencing skills A balanced approach, commercially minded, but with empathy for public sector values, culture and pace Political awareness and the ability to navigate sensitive environments A commitment to the Council's values: Proud, Fair, Ambitious This role will suit someone who thrives on complexity, enjoys building relationships, and can bring clarity, structure and momentum to a service undergoing transformation. The Package Senior Manager Grade SM3 Competitive salary aligned to senior leadership responsibilities Local Government Pension Scheme Generous annual leave entitlement Hybrid and flexible working A supportive, collaborative leadership environment The opportunity to shape the future of a major UK city Recruitment Timeline We will be conducting a three-week sourcing and engagement process , concluding on 7th April . A two-stage interview process which will take place on the 17th of April in person
Elim Housing Association
Supported Housing Officer
Elim Housing Association Gloucester, Gloucestershire
Job Title: Supported Housing Officer Location: Matson Gloucester Salary: £26,000 - £28,000 per annum Job Type : Full Time, Permanent Elim Housing Group is a provider of affordable housing and support services in the West of England and Gloucestershire, our vision is 'to meet housing need and deliver homes that change people's lives'. Last year, our supported housing services helped to make a positive difference in the lives of over 1000 individuals or families. We are large enough to offer security, expertise and career progression, yet small enough to know our staff and neighbourhoods personally. The role is based at Taylor House in Gloucester, reporting to the Team Leader and part of the Supported Housing department. Taylor House provides accommodation-based support for single people and couples with complex, multiple and high-level support needs, aged 18+. 34 residents are housed in a mixture of self-contained accommodation and rooms with shared facilities. What you will be doing: As a Supported Housing Officer, you will be working closely with our clients, supporting them through difficult times in their journey. This involves working in partnership with other agencies and professionals, dealing with stakeholders and housing management issues as well as working closely with our clients on 1 to 1 basis. There will also be an opportunity for you to run a workshop in an area you enjoy. What you will need to be successful: Experience of delivering support services to clients in accommodation-based projects. Knowledge of Psychologically Informed Environments. Ability to manage your time effectively and prioritise your own work. Taking a proactive approach to targets and workload. Able to vary communication to suit the needs and preference of the individual, ensuring staff and clients are listened to and have opportunity to contribute their views. Benefits: Elim colleagues benefit from: 25 days annual holiday rising to 30 days. Annual paid day off for your birthday. Access to training and career development through Elim Skills Academy Company pension. Life Assurance. Annual bonus. Health cash plan, which includes discounts to a wide range of shops and services. Free onsite car parking Values: Elim CARES Values were created in partnership with our customers, staff, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully: C - Customers First - Customers are at the heart of our services and decision making. A - Aspirational and Accountable - We are ambitious for our customers, staff and stakeholders. We work with integrity, learn from mistakes and do what we say we will. R - Results - We work hard and deliver great results for our customers and for Elim. E - Everyone's view matters - We listen to understand, improve and build our services S - Supportive - We tackle challenges head on and inspire each other to achieve our potential. How to apply: For more details on the role and to apply please click the APPLY button below and you'll be redirected to our site to complete your application. If you need any assistance with your application, please contact HR. We want to ensure we are accessible for all applicants interested in a career at Elim. If you need any assistance with your application or are unable to access our website, please contact HR. We will be reviewing applications and contacting candidates who meet the job criteria regularly. Please submit your applications as soon as you can as this role will close as soon as a candidate has been appointed. We are continuously developing our inclusive, values driven culture that welcomes and embraces the diversity of our staff and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Candidates with the relevant experience or job titles of: Social Housing Advisor, Housing Needs Assistant, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Housing Assistant, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator may also be considered for this role.
01/04/2026
Full time
Job Title: Supported Housing Officer Location: Matson Gloucester Salary: £26,000 - £28,000 per annum Job Type : Full Time, Permanent Elim Housing Group is a provider of affordable housing and support services in the West of England and Gloucestershire, our vision is 'to meet housing need and deliver homes that change people's lives'. Last year, our supported housing services helped to make a positive difference in the lives of over 1000 individuals or families. We are large enough to offer security, expertise and career progression, yet small enough to know our staff and neighbourhoods personally. The role is based at Taylor House in Gloucester, reporting to the Team Leader and part of the Supported Housing department. Taylor House provides accommodation-based support for single people and couples with complex, multiple and high-level support needs, aged 18+. 34 residents are housed in a mixture of self-contained accommodation and rooms with shared facilities. What you will be doing: As a Supported Housing Officer, you will be working closely with our clients, supporting them through difficult times in their journey. This involves working in partnership with other agencies and professionals, dealing with stakeholders and housing management issues as well as working closely with our clients on 1 to 1 basis. There will also be an opportunity for you to run a workshop in an area you enjoy. What you will need to be successful: Experience of delivering support services to clients in accommodation-based projects. Knowledge of Psychologically Informed Environments. Ability to manage your time effectively and prioritise your own work. Taking a proactive approach to targets and workload. Able to vary communication to suit the needs and preference of the individual, ensuring staff and clients are listened to and have opportunity to contribute their views. Benefits: Elim colleagues benefit from: 25 days annual holiday rising to 30 days. Annual paid day off for your birthday. Access to training and career development through Elim Skills Academy Company pension. Life Assurance. Annual bonus. Health cash plan, which includes discounts to a wide range of shops and services. Free onsite car parking Values: Elim CARES Values were created in partnership with our customers, staff, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully: C - Customers First - Customers are at the heart of our services and decision making. A - Aspirational and Accountable - We are ambitious for our customers, staff and stakeholders. We work with integrity, learn from mistakes and do what we say we will. R - Results - We work hard and deliver great results for our customers and for Elim. E - Everyone's view matters - We listen to understand, improve and build our services S - Supportive - We tackle challenges head on and inspire each other to achieve our potential. How to apply: For more details on the role and to apply please click the APPLY button below and you'll be redirected to our site to complete your application. If you need any assistance with your application, please contact HR. We want to ensure we are accessible for all applicants interested in a career at Elim. If you need any assistance with your application or are unable to access our website, please contact HR. We will be reviewing applications and contacting candidates who meet the job criteria regularly. Please submit your applications as soon as you can as this role will close as soon as a candidate has been appointed. We are continuously developing our inclusive, values driven culture that welcomes and embraces the diversity of our staff and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Candidates with the relevant experience or job titles of: Social Housing Advisor, Housing Needs Assistant, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Housing Assistant, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator may also be considered for this role.
Venn Group
Housing Officer
Venn Group
We are currently seeking a proactive and dedicated 2x Housing Officer to join our team in South Devon . This is an excellent opportunity for someone passionate about delivering high-quality tenancy and estate management services while making a real difference in local communities. 2x Housing Officers - South Devon Hourly Rate: £18 - £25 per hour Location: South Devon - Hybrid working with regular on-site visits Contract: ASAP start for 1-2 months Hours: Full time In this role, you will support tenants to sustain their homes, manage neighbourhood issues, ensure legal and regulatory compliance, and work closely with partner agencies to protect and strengthen local communities. The Role You will lead a varied caseload and be responsible for: Managing a defined portfolio of properties, schemes, and estates, ensuring all services meet the needs of tenants and communities Responding to emergencies, including ASB incidents, domestic abuse, and hate crime cases, working sensitively with victims and partnering with the Police as required (e.g., security measures, CCTV, emergency lock changes) Supporting tenants to maintain their tenancy, identifying vulnerabilities, removing barriers, and signposting to appropriate agencies Managing rent accounts and arrears in line with policy, undertaking income maximisation work, offering benefits advice, preparing court applications, and attending hearings when required Conducting inspections, new tenant visits, tenancy audits, void inspections, and follow-up tenancy support activities Addressing tenancy breaches promptly, agreeing corrective action plans, and taking enforcement action as necessary Assisting with lettings to minimise void loss and ensure tenants understand their rights, responsibilities, and support pathways Requirements Excellent communication, negotiation, and interpersonal skills Strong organisational capability, with the ability to prioritise workload and remain effective under pressure Ability to manage challenging situations and work confidently with tenants in complex circumstances Knowledge of housing legislation, tenancy law, welfare benefits, safeguarding, and estate management Experience in tenancy management, housing advice, community engagement, or a similar housing role A full driving licence, and willingness to undergo a DBS check Should this position be of interest to you, please apply or send an email with an updated copy of your CV to and myself or a member of the team will give you a call to discuss further At Venn Group, we endeavour to respond to all applications However due to the volume of applications we receive, if you have not heard from us within 48 hours please assume you have been unsuccessful on this occasion
01/04/2026
Contract
We are currently seeking a proactive and dedicated 2x Housing Officer to join our team in South Devon . This is an excellent opportunity for someone passionate about delivering high-quality tenancy and estate management services while making a real difference in local communities. 2x Housing Officers - South Devon Hourly Rate: £18 - £25 per hour Location: South Devon - Hybrid working with regular on-site visits Contract: ASAP start for 1-2 months Hours: Full time In this role, you will support tenants to sustain their homes, manage neighbourhood issues, ensure legal and regulatory compliance, and work closely with partner agencies to protect and strengthen local communities. The Role You will lead a varied caseload and be responsible for: Managing a defined portfolio of properties, schemes, and estates, ensuring all services meet the needs of tenants and communities Responding to emergencies, including ASB incidents, domestic abuse, and hate crime cases, working sensitively with victims and partnering with the Police as required (e.g., security measures, CCTV, emergency lock changes) Supporting tenants to maintain their tenancy, identifying vulnerabilities, removing barriers, and signposting to appropriate agencies Managing rent accounts and arrears in line with policy, undertaking income maximisation work, offering benefits advice, preparing court applications, and attending hearings when required Conducting inspections, new tenant visits, tenancy audits, void inspections, and follow-up tenancy support activities Addressing tenancy breaches promptly, agreeing corrective action plans, and taking enforcement action as necessary Assisting with lettings to minimise void loss and ensure tenants understand their rights, responsibilities, and support pathways Requirements Excellent communication, negotiation, and interpersonal skills Strong organisational capability, with the ability to prioritise workload and remain effective under pressure Ability to manage challenging situations and work confidently with tenants in complex circumstances Knowledge of housing legislation, tenancy law, welfare benefits, safeguarding, and estate management Experience in tenancy management, housing advice, community engagement, or a similar housing role A full driving licence, and willingness to undergo a DBS check Should this position be of interest to you, please apply or send an email with an updated copy of your CV to and myself or a member of the team will give you a call to discuss further At Venn Group, we endeavour to respond to all applications However due to the volume of applications we receive, if you have not heard from us within 48 hours please assume you have been unsuccessful on this occasion
Ador Resourcing
Senior Housing Officer - Housing
Ador Resourcing Woodford Green, Essex
Senior Housing Officer - Housing Location: 152 Broadmead Road, Woodford Green, IG8 0AG Contract: Temporary (16 Weeks) Start Date: 20 April 2026 Hours: 36 hours per week (Full-time in the office initially) Rate: £18.85 per hour (PAYE) IR35 Status: Inside About the Role Redbridge Council is seeking an experienced and motivated Senior Housing Officer to join the Housing team on a temporary basis. You will manage a team of Housing Officers, acting as neighbourhood champions and ensuring excellent customer access to services. This is a hands-on leadership role requiring a strong focus on performance management, resident engagement, and collaborative working with internal and external partners. Please note: The successful candidate will be required to work in the office every day initially . Key Responsibilities Lead, motivate, and develop a team of Housing Officers Monitor and control team budgets in line with financial regulations Work strategically with other departments to support neighbourhood plans Collaborate with asset management on investment programmes covering major works, fire safety, and decent homes Embed a strong culture of customer focus, ensuring service standards are met Oversee case management for nuisance and anti-social behaviour Support front-line officers in addressing vulnerability and signposting residents to appropriate services Build positive relationships with residents, councillors, MPs, police, and third-sector partners Ensure compliance with equality, diversity, and health and safety policies About You Essential Skills & Experience: Proven experience in housing management, including team leadership Strong performance management and people development skills Ability to manage budgets and resources effectively Excellent communication and stakeholder management skills Experience in enforcing tenancy agreements and leasehold covenants Knowledge of anti-social behaviour case management Understanding of vulnerability issues and signposting Ability to work collaboratively across departments and with external partners Qualifications: Relevant housing or management qualification desirable but not essential Candidate Requirements Required Documents at Submission: Proof of eligibility to work in the UK Confidentiality Agreement Supporting Documents on Offer Acceptance: Criminal Convictions Declaration Contract / Key Information Document 3 Years of References / Work History Interview Details Target Interview Date: 13 April 2026 (On-site) Interview Location: Woodford Green, IG8 0AG Interview Process: A single-stage, informal interview lasting approximately 30 minutes. Questions will be asked to assess your experience, knowledge, and suitability for the role.
01/04/2026
Seasonal
Senior Housing Officer - Housing Location: 152 Broadmead Road, Woodford Green, IG8 0AG Contract: Temporary (16 Weeks) Start Date: 20 April 2026 Hours: 36 hours per week (Full-time in the office initially) Rate: £18.85 per hour (PAYE) IR35 Status: Inside About the Role Redbridge Council is seeking an experienced and motivated Senior Housing Officer to join the Housing team on a temporary basis. You will manage a team of Housing Officers, acting as neighbourhood champions and ensuring excellent customer access to services. This is a hands-on leadership role requiring a strong focus on performance management, resident engagement, and collaborative working with internal and external partners. Please note: The successful candidate will be required to work in the office every day initially . Key Responsibilities Lead, motivate, and develop a team of Housing Officers Monitor and control team budgets in line with financial regulations Work strategically with other departments to support neighbourhood plans Collaborate with asset management on investment programmes covering major works, fire safety, and decent homes Embed a strong culture of customer focus, ensuring service standards are met Oversee case management for nuisance and anti-social behaviour Support front-line officers in addressing vulnerability and signposting residents to appropriate services Build positive relationships with residents, councillors, MPs, police, and third-sector partners Ensure compliance with equality, diversity, and health and safety policies About You Essential Skills & Experience: Proven experience in housing management, including team leadership Strong performance management and people development skills Ability to manage budgets and resources effectively Excellent communication and stakeholder management skills Experience in enforcing tenancy agreements and leasehold covenants Knowledge of anti-social behaviour case management Understanding of vulnerability issues and signposting Ability to work collaboratively across departments and with external partners Qualifications: Relevant housing or management qualification desirable but not essential Candidate Requirements Required Documents at Submission: Proof of eligibility to work in the UK Confidentiality Agreement Supporting Documents on Offer Acceptance: Criminal Convictions Declaration Contract / Key Information Document 3 Years of References / Work History Interview Details Target Interview Date: 13 April 2026 (On-site) Interview Location: Woodford Green, IG8 0AG Interview Process: A single-stage, informal interview lasting approximately 30 minutes. Questions will be asked to assess your experience, knowledge, and suitability for the role.
JOB SWITCH LTD
Housing Officer
JOB SWITCH LTD Woodford Green, Essex
Manage activities, resources, people and information through innovative and robust performance management techniques in order that performance targets are exceeded, strategic objectives are met and to continually improve performance. People management and motivation Housing Officer Motivate, develop and support teams of Housing Officers in their role as neighbourhood champions. Encourage and support staff in the development of active strategies for their neighbourhood which engage and deliver resident priorities locally. Manage staff and systems to ensure excellent customer access to services and proactive management of on-going relationships sits at the core of the service to residents. Financial Management Housing Officer To monitor and control the teams budgets including staffing in accordance with Policy, Financial Regulations and Standing Orders. Team working and communication Housing Officer Work strategically with other departments to support neighbourhood plans and ensure their importance is recognised across the council. To work collaboratively with partners in asset management to develop, review and deliver the boroughs investment programme covering major works, fire safety and decent homes. Ensure that residents and stakeholders are involved in the delivery of services and informed on proposals and satisfied with the delivery of services. Ensure a clear programme of communication to staff, residents and stakeholders is embedded, that all parties are kept informed of local performance and that they are fully aware of their contribution to meeting the wider aims of the housing service. Contribute to the success of the service through membership of the Management Team, deputising, managing portfolios and providing cover for other members of Housing Management when necessary. Customer focus Housing Officer Embed a core and long term culture of customer focus in the work of all officers ensuring that local and corporate service standards are achieved. Ensure team provides effective and appropriate responses to residents and members complaints and queries by monitoring performance and taking action if necessary. Housing Management Housing Officer Ensure that staff are swift and thorough in enforcement of provisions of the Councils tenancy agreement and leasehold clauses and covenants. Establish the necessary training and development needs of teams and individuals in order to support and deliver this core part of the housing service. Establish a clear expectation that staff provide a visible and approachable presence through inspections and walkabouts. Ensure that residents are engaged in this service and make use of it to tackle problems across their neighbourhood. Anti-Social Behaviour Housing Officer To oversee case management in the areas of nuisance and Anti-Social Behaviour developing working relationships through the formation of strategic links with relevant agencies and departments which support officers finding sustainable solutions in individual issues. Vulnerability Housing Officer To work with front line Officers, departmental, corporate and agency partners to address vulnerability issues and to provide a signposting service for residents with additional support needs. To review and improve activities affecting residents ability to sustainably meet their responsibilities under leases and tenancy agreements. Stakeholder management Housing Officer To work positively with an evolving agenda and a range of statutory, voluntary, community, faith and business partners. All the major stakeholders recognise the potholders role in influencing how they undertake their functions in the area. Key relationships will be as follows: Tenants and Residents Associations Ward Councillors, MPs Other Council Services Police Third sector groups Equality and diversity Housing Officer Be responsible for the implementation and monitoring of the Councils strategies and policies relating to equality and diversity. Health and Safety Housing Officer To ensure that the requirements of all relevant Health and Safety legislation, including risk assessments, and that Redbridge's relevant policies are fully observed by staff. General Housing Officer To exercise a high level of independent responsibility, working with agencies and partners in a way that brings about strategic change and that addresses the corporate aims of the council and objectives of the department. The post holder will undertake any task commensurate with the duties of a Senior Resident Services Officer. These duties might change from time to time.
01/04/2026
Contract
Manage activities, resources, people and information through innovative and robust performance management techniques in order that performance targets are exceeded, strategic objectives are met and to continually improve performance. People management and motivation Housing Officer Motivate, develop and support teams of Housing Officers in their role as neighbourhood champions. Encourage and support staff in the development of active strategies for their neighbourhood which engage and deliver resident priorities locally. Manage staff and systems to ensure excellent customer access to services and proactive management of on-going relationships sits at the core of the service to residents. Financial Management Housing Officer To monitor and control the teams budgets including staffing in accordance with Policy, Financial Regulations and Standing Orders. Team working and communication Housing Officer Work strategically with other departments to support neighbourhood plans and ensure their importance is recognised across the council. To work collaboratively with partners in asset management to develop, review and deliver the boroughs investment programme covering major works, fire safety and decent homes. Ensure that residents and stakeholders are involved in the delivery of services and informed on proposals and satisfied with the delivery of services. Ensure a clear programme of communication to staff, residents and stakeholders is embedded, that all parties are kept informed of local performance and that they are fully aware of their contribution to meeting the wider aims of the housing service. Contribute to the success of the service through membership of the Management Team, deputising, managing portfolios and providing cover for other members of Housing Management when necessary. Customer focus Housing Officer Embed a core and long term culture of customer focus in the work of all officers ensuring that local and corporate service standards are achieved. Ensure team provides effective and appropriate responses to residents and members complaints and queries by monitoring performance and taking action if necessary. Housing Management Housing Officer Ensure that staff are swift and thorough in enforcement of provisions of the Councils tenancy agreement and leasehold clauses and covenants. Establish the necessary training and development needs of teams and individuals in order to support and deliver this core part of the housing service. Establish a clear expectation that staff provide a visible and approachable presence through inspections and walkabouts. Ensure that residents are engaged in this service and make use of it to tackle problems across their neighbourhood. Anti-Social Behaviour Housing Officer To oversee case management in the areas of nuisance and Anti-Social Behaviour developing working relationships through the formation of strategic links with relevant agencies and departments which support officers finding sustainable solutions in individual issues. Vulnerability Housing Officer To work with front line Officers, departmental, corporate and agency partners to address vulnerability issues and to provide a signposting service for residents with additional support needs. To review and improve activities affecting residents ability to sustainably meet their responsibilities under leases and tenancy agreements. Stakeholder management Housing Officer To work positively with an evolving agenda and a range of statutory, voluntary, community, faith and business partners. All the major stakeholders recognise the potholders role in influencing how they undertake their functions in the area. Key relationships will be as follows: Tenants and Residents Associations Ward Councillors, MPs Other Council Services Police Third sector groups Equality and diversity Housing Officer Be responsible for the implementation and monitoring of the Councils strategies and policies relating to equality and diversity. Health and Safety Housing Officer To ensure that the requirements of all relevant Health and Safety legislation, including risk assessments, and that Redbridge's relevant policies are fully observed by staff. General Housing Officer To exercise a high level of independent responsibility, working with agencies and partners in a way that brings about strategic change and that addresses the corporate aims of the council and objectives of the department. The post holder will undertake any task commensurate with the duties of a Senior Resident Services Officer. These duties might change from time to time.
Reed Specialist Recruitment
Customer Service Officer
Reed Specialist Recruitment
Customer Service Officer Part-time (21 hours per week - Tues, Weds, Thurs (Apply online only Temp contract for 3 months with possible extension Location: W10, London Rate: PAYE: 17.85 per hour or Umbrella 22.59 per hour We are seeking a Customer Service Officer to join a Neighbourhood Management team in North London. This role is crucial for providing face-to-face support and assistance to our tenants, addressing a variety of queries related to their tenancy and payments. This position is part of a pilot scheme aimed at enhancing tenant services and will initially run for 3 months. Day-to-day of the role: Operate the local housing office reception, being the first point of contact for tenants. Listen and respond to tenant queries on a range of issues, from maintenance requests to payment and tenancy clarifications. Collect detailed information from tenants and channel these queries to the dedicated Neighbourhood Manager. Provide immediate answers and support where possible, ensuring a high level of customer service. Work closely with Neighbourhood Managers to understand and address the specific needs of the community. Required Skills & Qualifications: Strong interpersonal and communication skills, with the ability to engage effectively with the public. Experience in a customer service or front-facing role, preferably within a housing or community services context. Ability to handle multiple tasks simultaneously and with attention to detail. A proactive approach to problem-solving and providing solutions. Comfortable working independently and as part of a team. To apply for this Customer Service Officer position, please submit your CV detailing your relevant experience in this role.
31/03/2026
Seasonal
Customer Service Officer Part-time (21 hours per week - Tues, Weds, Thurs (Apply online only Temp contract for 3 months with possible extension Location: W10, London Rate: PAYE: 17.85 per hour or Umbrella 22.59 per hour We are seeking a Customer Service Officer to join a Neighbourhood Management team in North London. This role is crucial for providing face-to-face support and assistance to our tenants, addressing a variety of queries related to their tenancy and payments. This position is part of a pilot scheme aimed at enhancing tenant services and will initially run for 3 months. Day-to-day of the role: Operate the local housing office reception, being the first point of contact for tenants. Listen and respond to tenant queries on a range of issues, from maintenance requests to payment and tenancy clarifications. Collect detailed information from tenants and channel these queries to the dedicated Neighbourhood Manager. Provide immediate answers and support where possible, ensuring a high level of customer service. Work closely with Neighbourhood Managers to understand and address the specific needs of the community. Required Skills & Qualifications: Strong interpersonal and communication skills, with the ability to engage effectively with the public. Experience in a customer service or front-facing role, preferably within a housing or community services context. Ability to handle multiple tasks simultaneously and with attention to detail. A proactive approach to problem-solving and providing solutions. Comfortable working independently and as part of a team. To apply for this Customer Service Officer position, please submit your CV detailing your relevant experience in this role.
Spencer Clarke Group
Senior Neighbourhood Officer
Spencer Clarke Group Slough, Berkshire
Spencer Clarke Group are seeking a Senior Neighbourhood Officer for a Local Authority Client in Berkshire. In this role, you will lead the JEH team to deliver excellent housing services and support residents. Duties: Manage tenancies, estates, and anti-social behaviour issues. Oversee voids, maintenance, and compliance with safety regulations. Engage with residents and respond to complaints or enquiries. Monitor budgets and report on housing performance. Qualifications and Experience: The successful candidate will have the following skills / experience: Significant experience in housing management roles. Experience managing workloads and working collaboratively. Knowledge of tenancy, arrears, and anti-social behaviour management. Experience working with partners, community groups, or external agencies. What's on offer: Salary: 26ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
31/03/2026
Full time
Spencer Clarke Group are seeking a Senior Neighbourhood Officer for a Local Authority Client in Berkshire. In this role, you will lead the JEH team to deliver excellent housing services and support residents. Duties: Manage tenancies, estates, and anti-social behaviour issues. Oversee voids, maintenance, and compliance with safety regulations. Engage with residents and respond to complaints or enquiries. Monitor budgets and report on housing performance. Qualifications and Experience: The successful candidate will have the following skills / experience: Significant experience in housing management roles. Experience managing workloads and working collaboratively. Knowledge of tenancy, arrears, and anti-social behaviour management. Experience working with partners, community groups, or external agencies. What's on offer: Salary: 26ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
4Recruitment Services
ASB Housing Officer
4Recruitment Services Rugby, Warwickshire
4Recruitment Services are seeking an Anti-Social Behaviour Housing Officer to work for our client based in Rugby. The postholder will be responsible for managing and investigating a varied caseload of ASB matters across the borough. This includes early intervention approaches, as well as progressing cases that require formal enforcement action. You will work directly with residents, victims, and perpetrators of ASB, providing clear guidance and delivering proportionate actions to resolve issues. The successful candidate will also be responsible for preparing legal cases, including drafting witness statements, preparing court applications for possession and injunctions, and liaising closely with the Housing Management and Legal teams. Applicants must have a background in housing and a strong working knowledge of anti-social behaviour legislation. We are seeking someone who can confidently take ownership of complex cases from day one, with minimal supervision, and contribute effectively within a fast-paced and dynamic service. The client will only accept applicants who can drive and have suitable business car insurance. DUTIES AND RESPONSIBILITIES INCLUDE: Manage a mixed caseload of routine and complex ASB and tenancy breach cases. Carry out thorough, evidence-based investigations into complaints and reports of ASB. Adopt a victim-centred and trauma-informed approach to casework. Identify vulnerability at the earliest opportunity and make appropriate referrals. Deliver a high standard of customer service in line with RBC s Customer Service Standards. Take full ownership of allocated cases, ensuring compliance with RBC policies, procedures, and legal frameworks. Prepare and submit legal applications, including ASB injunctions, Notices of Seeking Possession (NOSPs), and other enforcement tools. Draft clear, accurate, and effective witness statements and court documentation. Work collaboratively with internal teams, including Housing, Community Safety, and Legal Services. Liaise and build positive working relationships with external partners such as Police, Social Services, support agencies, and community groups. Make proactive use of all available tools and powers to prevent and resolve ASB. Contribute to service improvements, innovation, and right-first-time delivery. Be responsive to community needs and contribute to creating safer neighbourhoods. ESSENTIAL REQUIREMENTS INCLUDE: Strong working knowledge of ASB legislation, tools, and powers, including injunctions, community protection measures, and possession proceedings. Relevant experience within housing management, community safety, or a related field. Demonstrable experience of effective case management within agreed timescales. Ability to prioritise workload and adapt to changing pressures and demands. Excellent verbal and written communication skills, including report writing. Confident in dealing with challenging situations and difficult conversations. Proficient in Microsoft Office and able to use case-management or CRM systems. Basic DBS check Must have be able to drive & have car business insurance Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
31/03/2026
Contract
4Recruitment Services are seeking an Anti-Social Behaviour Housing Officer to work for our client based in Rugby. The postholder will be responsible for managing and investigating a varied caseload of ASB matters across the borough. This includes early intervention approaches, as well as progressing cases that require formal enforcement action. You will work directly with residents, victims, and perpetrators of ASB, providing clear guidance and delivering proportionate actions to resolve issues. The successful candidate will also be responsible for preparing legal cases, including drafting witness statements, preparing court applications for possession and injunctions, and liaising closely with the Housing Management and Legal teams. Applicants must have a background in housing and a strong working knowledge of anti-social behaviour legislation. We are seeking someone who can confidently take ownership of complex cases from day one, with minimal supervision, and contribute effectively within a fast-paced and dynamic service. The client will only accept applicants who can drive and have suitable business car insurance. DUTIES AND RESPONSIBILITIES INCLUDE: Manage a mixed caseload of routine and complex ASB and tenancy breach cases. Carry out thorough, evidence-based investigations into complaints and reports of ASB. Adopt a victim-centred and trauma-informed approach to casework. Identify vulnerability at the earliest opportunity and make appropriate referrals. Deliver a high standard of customer service in line with RBC s Customer Service Standards. Take full ownership of allocated cases, ensuring compliance with RBC policies, procedures, and legal frameworks. Prepare and submit legal applications, including ASB injunctions, Notices of Seeking Possession (NOSPs), and other enforcement tools. Draft clear, accurate, and effective witness statements and court documentation. Work collaboratively with internal teams, including Housing, Community Safety, and Legal Services. Liaise and build positive working relationships with external partners such as Police, Social Services, support agencies, and community groups. Make proactive use of all available tools and powers to prevent and resolve ASB. Contribute to service improvements, innovation, and right-first-time delivery. Be responsive to community needs and contribute to creating safer neighbourhoods. ESSENTIAL REQUIREMENTS INCLUDE: Strong working knowledge of ASB legislation, tools, and powers, including injunctions, community protection measures, and possession proceedings. Relevant experience within housing management, community safety, or a related field. Demonstrable experience of effective case management within agreed timescales. Ability to prioritise workload and adapt to changing pressures and demands. Excellent verbal and written communication skills, including report writing. Confident in dealing with challenging situations and difficult conversations. Proficient in Microsoft Office and able to use case-management or CRM systems. Basic DBS check Must have be able to drive & have car business insurance Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Trust Housing Association Limited
Customer Partner (Landlord)
Trust Housing Association Limited
Are you looking for an exciting and challenging role in a progressive Housing Association? Trust has a new and exciting opportunity for a full-time, Customer Partner (Landlord). This is a Housing Officer experienced role based at our Edinburgh office but on a hybrid basis of home/office working. You will be supporting our customers who are located in Edinburgh, Fife and the Scottish Borders, so travel will be required. About Trust Housing Trust Housing Association is a not-for-profit registered social landlord, and one of Scotland s largest national housing, support and care providers for older people, offering a range of accommodation and support services. Primarily serving older people in our communities we also provide housing for families and individuals. We have over 4000 households across the length and breadth of Scotland, from the Highlands and Islands all the way down to the Borders. About the Customer Partner (Landlord) role: As the face of Trust to our customers, you will be driven and enthusiastic, with a passion for delivering an exceptional front line housing management service. A familiar face within the neighbourhoods in which you operate, you will be empowered to make the right decision at the right time, ensuring seamless service delivery, right first time for every customer. With a good working knowledge of the housing sector, including experience of arrears management, void and allocations, estate management and anti-social behaviour. You will have excellent written and verbal communication skills and have excellent computer literacy skills with experience of Microsoft Office applications. In return for your enthusiasm and commitment as our Customer Partner (Landlord), we will offer you: 35 hours per week on a permanent contract Competitive salary of £41,925 to £45,332 per annum Car Allowance of £509 per month Access to paid training & continued personal development A choice of pension scheme with employer contributions Generous holiday entitlement Closing Date: 12 noon on Thursday 2nd April 2026 If you have the necessary skills, experience, and drive to deliver exceptional customer experiences and would like to be part of our future delivering our new exciting and innovative strategy we would love to hear from you. If you feel you have the skills and experience to become our Customer Partner (Landlord) and you d like to work with a prestigious and well-established company working in a person-centred culture that puts people at the heart of all we do, then we d like to hear from you. No Agencies Please! Blended Working Trust operates a blended/hybrid working approach and you will have the opportunity to work flexibly from both a remote location ( home ) and your contractual workplace ('office') should you choose to do so. We have offices in Edinburgh, Glasgow and Wishaw and developments across Scotland. We can only accept candidates residing in the UK who already have the right to work documents. All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence. Unfortunately, we are unable to offer sponsorships for international applicants, or candidates currently working in the UK on a sponsored visa as we are unable to assist with renewal upon expiry. Trust is a Fair Work First employer , a great place to work, and our Platinum Investors in People award recognises our commitment to our people and the values that we all share. We are an equal opportunities employer and welcome applications from all sections of the community. Trust Housing Association is a Registered Scottish Charity - SC(phone number removed)
31/03/2026
Full time
Are you looking for an exciting and challenging role in a progressive Housing Association? Trust has a new and exciting opportunity for a full-time, Customer Partner (Landlord). This is a Housing Officer experienced role based at our Edinburgh office but on a hybrid basis of home/office working. You will be supporting our customers who are located in Edinburgh, Fife and the Scottish Borders, so travel will be required. About Trust Housing Trust Housing Association is a not-for-profit registered social landlord, and one of Scotland s largest national housing, support and care providers for older people, offering a range of accommodation and support services. Primarily serving older people in our communities we also provide housing for families and individuals. We have over 4000 households across the length and breadth of Scotland, from the Highlands and Islands all the way down to the Borders. About the Customer Partner (Landlord) role: As the face of Trust to our customers, you will be driven and enthusiastic, with a passion for delivering an exceptional front line housing management service. A familiar face within the neighbourhoods in which you operate, you will be empowered to make the right decision at the right time, ensuring seamless service delivery, right first time for every customer. With a good working knowledge of the housing sector, including experience of arrears management, void and allocations, estate management and anti-social behaviour. You will have excellent written and verbal communication skills and have excellent computer literacy skills with experience of Microsoft Office applications. In return for your enthusiasm and commitment as our Customer Partner (Landlord), we will offer you: 35 hours per week on a permanent contract Competitive salary of £41,925 to £45,332 per annum Car Allowance of £509 per month Access to paid training & continued personal development A choice of pension scheme with employer contributions Generous holiday entitlement Closing Date: 12 noon on Thursday 2nd April 2026 If you have the necessary skills, experience, and drive to deliver exceptional customer experiences and would like to be part of our future delivering our new exciting and innovative strategy we would love to hear from you. If you feel you have the skills and experience to become our Customer Partner (Landlord) and you d like to work with a prestigious and well-established company working in a person-centred culture that puts people at the heart of all we do, then we d like to hear from you. No Agencies Please! Blended Working Trust operates a blended/hybrid working approach and you will have the opportunity to work flexibly from both a remote location ( home ) and your contractual workplace ('office') should you choose to do so. We have offices in Edinburgh, Glasgow and Wishaw and developments across Scotland. We can only accept candidates residing in the UK who already have the right to work documents. All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence. Unfortunately, we are unable to offer sponsorships for international applicants, or candidates currently working in the UK on a sponsored visa as we are unable to assist with renewal upon expiry. Trust is a Fair Work First employer , a great place to work, and our Platinum Investors in People award recognises our commitment to our people and the values that we all share. We are an equal opportunities employer and welcome applications from all sections of the community. Trust Housing Association is a Registered Scottish Charity - SC(phone number removed)
Colbern Limited
Housing Professional
Colbern Limited Rugby, Warwickshire
Housing Officer Rugby Contract £18.85 per hour PAYE or £25.34 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Housing Officer We are looking for an experienced housing officer to specialise in Anti-social behaviour and manage a high caseload looking at early intervention and enforcement non court remedies and court remedies. We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk an Anti-Social Behaviour (ASB) Officer to join a busy and thriving team where flexibility, professionalism and a strong work ethic are essential. The postholder will be responsible for managing and investigating a varied caseload of ASB matters across the borough. This includes early intervention approaches, as well as progressing cases that require formal enforcement action. You will work directly with residents, victims, and perpetrators of ASB, providing clear guidance and delivering proportionate actions to resolve issues. The successful candidate will also be responsible for preparing legal cases, including drafting witness statements, preparing court applications for possession and injunctions, and liaising closely with the Housing Management and Legal teams. Applicants must have a background in housing and a strong working knowledge of anti-social behaviour legislation. We are seeking someone who can confidently take ownership of complex cases from day one, with minimal supervision, and contribute effectively within a fast-paced and dynamic service. Key Responsibilities Manage a mixed caseload of routine and complex ASB and tenancy breach cases. Carry out thorough, evidence-based investigations into complaints and reports of ASB. Adopt a victim-centred and trauma-informed approach to casework. Identify vulnerability at the earliest opportunity and make appropriate referrals. Deliver a high standard of customer service in line with RBC s Customer Service Standards. Take full ownership of allocated cases, ensuring compliance with RBC policies, procedures, and legal frameworks. Prepare and submit legal applications, including ASB injunctions, Notices of Seeking Possession (NOSPs), and other enforcement tools. Draft clear, accurate, and effective witness statements and court documentation. Work collaboratively with internal teams, including Housing, Community Safety, and Legal Services. Liaise and build positive working relationships with external partners such as Police, Social Services, support agencies, and community groups. Make proactive use of all available tools and powers to prevent and resolve ASB. Contribute to service improvements, innovation, and right-first-time delivery. Be responsive to community needs and contribute to creating safer neighbourhoods. Essential Criteria Strong working knowledge of ASB legislation, tools, and powers, including injunctions, community protection measures, and possession proceedings. Relevant experience within housing management, community safety, or a related field. Excellent attention to detail, with the ability to maintain accurate, timely records. Demonstrable experience of effective case management within agreed timescales. Ability to prioritise workload and adapt to changing pressures and demands. Self-motivated, organised, and able to work independently with minimal supervision. Excellent verbal and written communication skills, including report writing. Confident in dealing with challenging situations and difficult conversations. Proficient in Microsoft Office and able to use case-management or CRM systems. Ability to demonstrate behavioural and organisational competencies required by RBC. Desirable Criteria Experience of working collaboratively with external agencies such as Police, Social Services, and support services. Experience drafting witness statements or preparing legal documentation for court. Understanding of safeguarding principles, including links to domestic abuse and exploitation. Experience in mediation, restorative approaches, or community engagement work. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
31/03/2026
Contract
Housing Officer Rugby Contract £18.85 per hour PAYE or £25.34 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Housing Officer We are looking for an experienced housing officer to specialise in Anti-social behaviour and manage a high caseload looking at early intervention and enforcement non court remedies and court remedies. We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk an Anti-Social Behaviour (ASB) Officer to join a busy and thriving team where flexibility, professionalism and a strong work ethic are essential. The postholder will be responsible for managing and investigating a varied caseload of ASB matters across the borough. This includes early intervention approaches, as well as progressing cases that require formal enforcement action. You will work directly with residents, victims, and perpetrators of ASB, providing clear guidance and delivering proportionate actions to resolve issues. The successful candidate will also be responsible for preparing legal cases, including drafting witness statements, preparing court applications for possession and injunctions, and liaising closely with the Housing Management and Legal teams. Applicants must have a background in housing and a strong working knowledge of anti-social behaviour legislation. We are seeking someone who can confidently take ownership of complex cases from day one, with minimal supervision, and contribute effectively within a fast-paced and dynamic service. Key Responsibilities Manage a mixed caseload of routine and complex ASB and tenancy breach cases. Carry out thorough, evidence-based investigations into complaints and reports of ASB. Adopt a victim-centred and trauma-informed approach to casework. Identify vulnerability at the earliest opportunity and make appropriate referrals. Deliver a high standard of customer service in line with RBC s Customer Service Standards. Take full ownership of allocated cases, ensuring compliance with RBC policies, procedures, and legal frameworks. Prepare and submit legal applications, including ASB injunctions, Notices of Seeking Possession (NOSPs), and other enforcement tools. Draft clear, accurate, and effective witness statements and court documentation. Work collaboratively with internal teams, including Housing, Community Safety, and Legal Services. Liaise and build positive working relationships with external partners such as Police, Social Services, support agencies, and community groups. Make proactive use of all available tools and powers to prevent and resolve ASB. Contribute to service improvements, innovation, and right-first-time delivery. Be responsive to community needs and contribute to creating safer neighbourhoods. Essential Criteria Strong working knowledge of ASB legislation, tools, and powers, including injunctions, community protection measures, and possession proceedings. Relevant experience within housing management, community safety, or a related field. Excellent attention to detail, with the ability to maintain accurate, timely records. Demonstrable experience of effective case management within agreed timescales. Ability to prioritise workload and adapt to changing pressures and demands. Self-motivated, organised, and able to work independently with minimal supervision. Excellent verbal and written communication skills, including report writing. Confident in dealing with challenging situations and difficult conversations. Proficient in Microsoft Office and able to use case-management or CRM systems. Ability to demonstrate behavioural and organisational competencies required by RBC. Desirable Criteria Experience of working collaboratively with external agencies such as Police, Social Services, and support services. Experience drafting witness statements or preparing legal documentation for court. Understanding of safeguarding principles, including links to domestic abuse and exploitation. Experience in mediation, restorative approaches, or community engagement work. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
NFP People
Estate Manager
NFP People
Estate Manager We are seeking a skilled and proactive Estate Manager to support residents and help create well managed, sustainable and thriving communities across a defined housing patch. Position: Estate Manager Salary: £39,900 per annum Location: London, on site across estate locations, expected 4 to 5 days per week Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 1 April 2026 Please note applications may close earlier if sufficient applications are received, so early application is encouraged. About the Role As Estate Manager you will act as the primary point of contact for IDS residents across a defined patch of properties covering multiple tenures. You will play a key role in building strong relationships with residents and ensuring estates are well managed and responsive to community needs. You will engage with residents to co create neighbourhood and estate plans, helping to develop sustainable and thriving communities while delivering a high standard of customer service and supporting estate improvements and resident engagement initiatives. Key responsibilities include: Co create and deliver Neighbourhood and Estate Plans with residents to improve housing services, environments and customer satisfaction Work collaboratively with colleagues, partners and contractors to remove service barriers and ensure high service performance and compliance including building safety Manage tenancy related matters, responding to resident queries, supporting complaint investigations and completing viewings and sign ups for new residents Conduct property visits, estate inspections and fire door safety checks ensuring issues are identified and resolved Lead on anti social behaviour case management and build strong relationships with residents, associations and local stakeholders Oversee estate services and communal repairs, manage service contracts and provide tenancy sustainment support including guidance on benefits and welfare About You You will demonstrate a flexible, proactive and customer focused approach to your work. You will have around 2 to 3 years experience within a registered social housing provider, charity or local authority setting. Essential skills and experience include: Experience supporting vulnerable or older residents including the ability to assess needs and identify potential risks Ability to work collaboratively within a team environment to deliver sustainable housing and tenancy solutions Strong written and verbal communication skills Ability to work independently, exercise sound judgement and make confident, well informed decisions About the Organisation The charity is committed to delivering high quality housing services and creating sustainable communities. The organisation works closely with residents and partners to ensure neighbourhoods are well managed, inclusive and responsive to community needs. They are guided by five key values and behaviours: collaboration, accountability, respect, inclusion and transparency. Other roles you may have experience of could include; Housing Officer, Neighbourhood Officer, Tenancy Officer, Estate Services Manager, Housing Management Officer, Resident Engagement Officer, Housing Services Officer, Community Housing Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
10/03/2026
Full time
Estate Manager We are seeking a skilled and proactive Estate Manager to support residents and help create well managed, sustainable and thriving communities across a defined housing patch. Position: Estate Manager Salary: £39,900 per annum Location: London, on site across estate locations, expected 4 to 5 days per week Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 1 April 2026 Please note applications may close earlier if sufficient applications are received, so early application is encouraged. About the Role As Estate Manager you will act as the primary point of contact for IDS residents across a defined patch of properties covering multiple tenures. You will play a key role in building strong relationships with residents and ensuring estates are well managed and responsive to community needs. You will engage with residents to co create neighbourhood and estate plans, helping to develop sustainable and thriving communities while delivering a high standard of customer service and supporting estate improvements and resident engagement initiatives. Key responsibilities include: Co create and deliver Neighbourhood and Estate Plans with residents to improve housing services, environments and customer satisfaction Work collaboratively with colleagues, partners and contractors to remove service barriers and ensure high service performance and compliance including building safety Manage tenancy related matters, responding to resident queries, supporting complaint investigations and completing viewings and sign ups for new residents Conduct property visits, estate inspections and fire door safety checks ensuring issues are identified and resolved Lead on anti social behaviour case management and build strong relationships with residents, associations and local stakeholders Oversee estate services and communal repairs, manage service contracts and provide tenancy sustainment support including guidance on benefits and welfare About You You will demonstrate a flexible, proactive and customer focused approach to your work. You will have around 2 to 3 years experience within a registered social housing provider, charity or local authority setting. Essential skills and experience include: Experience supporting vulnerable or older residents including the ability to assess needs and identify potential risks Ability to work collaboratively within a team environment to deliver sustainable housing and tenancy solutions Strong written and verbal communication skills Ability to work independently, exercise sound judgement and make confident, well informed decisions About the Organisation The charity is committed to delivering high quality housing services and creating sustainable communities. The organisation works closely with residents and partners to ensure neighbourhoods are well managed, inclusive and responsive to community needs. They are guided by five key values and behaviours: collaboration, accountability, respect, inclusion and transparency. Other roles you may have experience of could include; Housing Officer, Neighbourhood Officer, Tenancy Officer, Estate Services Manager, Housing Management Officer, Resident Engagement Officer, Housing Services Officer, Community Housing Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Vox Network Consultants
Housing Partner (Housing Officer)
Vox Network Consultants Bracknell, Berkshire
Housing Partner (Housing Officer) Bracknell, Berkshire 6 month Fixed Term Contract Mon to Fri 9am to 5pm (hybrid position) 26 per hour Responsibilities Deliver a proactive face-to-face tenancy management service, building relationships with new customers within a patch. You will support the customer journey at key stages of their tenancy such as viewings, new tenancy visits, tenancy audits, end of tenancy visits and property inspections for mutual exchanges and transfers. You will also be required to oversee complex general enquiries and provide information to support complaint resolution. Deal with applications for succession, assignment and other tenancy related matters in line with legislation, policy and the tenancy agreement. Support the Housing Project Lead with the letting of new build properties and embedding new neighbourhoods Take appropriate tenancy enforcement action, including legal proceedings when required for breaches of tenancy including tenancy fraud, nuisance behaviour, unauthorised alterations, overcrowding and abandonment. Work collaboratively with community safety colleagues when needed to support with initial information gathering and ongoing community safety work. Requirements Level 3 or equivalent CIH housing qualification or be committed to enrol within the first 12 months and successfully complete in a reasonable time period. GCSE pass in Maths and English, or equivalent Ability to understand tenancy and neighbourhood management and experience of delivering a front-line service in a related field. UK drivers license - requirement to drive own car PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
01/09/2025
Seasonal
Housing Partner (Housing Officer) Bracknell, Berkshire 6 month Fixed Term Contract Mon to Fri 9am to 5pm (hybrid position) 26 per hour Responsibilities Deliver a proactive face-to-face tenancy management service, building relationships with new customers within a patch. You will support the customer journey at key stages of their tenancy such as viewings, new tenancy visits, tenancy audits, end of tenancy visits and property inspections for mutual exchanges and transfers. You will also be required to oversee complex general enquiries and provide information to support complaint resolution. Deal with applications for succession, assignment and other tenancy related matters in line with legislation, policy and the tenancy agreement. Support the Housing Project Lead with the letting of new build properties and embedding new neighbourhoods Take appropriate tenancy enforcement action, including legal proceedings when required for breaches of tenancy including tenancy fraud, nuisance behaviour, unauthorised alterations, overcrowding and abandonment. Work collaboratively with community safety colleagues when needed to support with initial information gathering and ongoing community safety work. Requirements Level 3 or equivalent CIH housing qualification or be committed to enrol within the first 12 months and successfully complete in a reasonable time period. GCSE pass in Maths and English, or equivalent Ability to understand tenancy and neighbourhood management and experience of delivering a front-line service in a related field. UK drivers license - requirement to drive own car PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
Building Careers UK
Safer Estates Enforcement Officer
Building Careers UK City, Liverpool
Senior Enforcement Officer - Safer Estates Location: St. Helens / Warrington / Liverpool Salary: 39,743 per annum Contract: 6-month fixed-term We are currently recruiting for an experienced and driven Senior Enforcement Officer to join the Safer Estates team within a respected housing organisation. This is a 6-month fixed-term role focused on managing anti-social behaviour (ASB) cases and supporting the delivery of a high-quality enforcement service to residents. About the Role: As Senior Enforcement Officer, you will play a lead role in overseeing the allocation and progression of ASB cases across the Safer Estates team. You will audit and monitor workloads, provide support on complex issues, and help maintain service standards across the business. This is a key leadership position involving cross-functional collaboration and external stakeholder engagement. Key Responsibilities: Allocate ASB cases and monitor team workloads to ensure timely, effective resolution Conduct regular audits and quality checks on case management Support staff with complex or sensitive cases, providing guidance on legal frameworks and internal policies Liaise with departments and partner agencies to enhance service delivery and community outcomes Manage team performance through one-to-ones, coaching, and development plans Support legal processes by preparing accurate documentation, notices, and evidence Generate performance reports from the QL Housing Management system Attend multi-agency meetings and represent the organisation externally where required Requirements: Proven experience managing ASB cases and knowledge of relevant policies and legislation Strong leadership skills, including team management and performance oversight Experience working in a customer-facing or housing enforcement environment Ability to analyse workloads, identify service improvements, and implement effective solutions Confident communicator, capable of building relationships with internal and external stakeholders Competent in report writing and data analysis using housing management systems (preferably QL) Experience preparing legal documents related to enforcement and tenancy breaches Pre-Employment Checks: Right to work verification Reference checks Qualification verification Occupational health questionnaire DBS check (if required for the role) Completion of new starter documentation This is a great opportunity to join a professional and collaborative team committed to safer communities and excellent service standards. If you are passionate about housing enforcement and supporting neighbourhoods to thrive, we want to hear from you. If you are interested, please get in touch today with our specialist Georgia on (phone number removed) / (phone number removed) Building Careers UK are specialist in Construction & Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website. INDC
26/08/2025
Contract
Senior Enforcement Officer - Safer Estates Location: St. Helens / Warrington / Liverpool Salary: 39,743 per annum Contract: 6-month fixed-term We are currently recruiting for an experienced and driven Senior Enforcement Officer to join the Safer Estates team within a respected housing organisation. This is a 6-month fixed-term role focused on managing anti-social behaviour (ASB) cases and supporting the delivery of a high-quality enforcement service to residents. About the Role: As Senior Enforcement Officer, you will play a lead role in overseeing the allocation and progression of ASB cases across the Safer Estates team. You will audit and monitor workloads, provide support on complex issues, and help maintain service standards across the business. This is a key leadership position involving cross-functional collaboration and external stakeholder engagement. Key Responsibilities: Allocate ASB cases and monitor team workloads to ensure timely, effective resolution Conduct regular audits and quality checks on case management Support staff with complex or sensitive cases, providing guidance on legal frameworks and internal policies Liaise with departments and partner agencies to enhance service delivery and community outcomes Manage team performance through one-to-ones, coaching, and development plans Support legal processes by preparing accurate documentation, notices, and evidence Generate performance reports from the QL Housing Management system Attend multi-agency meetings and represent the organisation externally where required Requirements: Proven experience managing ASB cases and knowledge of relevant policies and legislation Strong leadership skills, including team management and performance oversight Experience working in a customer-facing or housing enforcement environment Ability to analyse workloads, identify service improvements, and implement effective solutions Confident communicator, capable of building relationships with internal and external stakeholders Competent in report writing and data analysis using housing management systems (preferably QL) Experience preparing legal documents related to enforcement and tenancy breaches Pre-Employment Checks: Right to work verification Reference checks Qualification verification Occupational health questionnaire DBS check (if required for the role) Completion of new starter documentation This is a great opportunity to join a professional and collaborative team committed to safer communities and excellent service standards. If you are passionate about housing enforcement and supporting neighbourhoods to thrive, we want to hear from you. If you are interested, please get in touch today with our specialist Georgia on (phone number removed) / (phone number removed) Building Careers UK are specialist in Construction & Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website. INDC
Michael Page
Planned Works Manager (De-carb) - whg
Michael Page Walsall, Staffordshire
To drive a professional programme and project management culture that delivers value for money and has customer focus to our planned maintenance and major works. To individually and as a team leader deliver projects that contribute to our great homes and neighbourhood standard. Taking responsibility for all professional services and works contracts required to deliver each project through RIBA stages 2 to 7. Client Details whg are one of the Midlands' leading and most successful providers of high quality homes. Owning and managing around 22,000 properties, we provide affordable, good quality homes and community-based services, creating sustainable and resilient communities. We are a proud champion of our places, working with our partners to secure future prosperity through regeneration, place shaping, community investment and improving wellbeing. Achieved G1 (Governance) and V1 (Financial viability) ratings, as well as C1 in the new Consumer Standard, by the Regulator of Social Housing (RSH) - the highest available rating in each category. Recognised as one of the UK's Best Places to Work for the second year. Named one of UK's biggest housing builders in Inside Housing's annual Top 50 Biggest Builders 2025 list. We believe that a good quality, affordable home is the cornerstone of a successful life. Our focus on providing more quality homes and extending the impact of our services reflects our dedication to our customers, communities and the planet. We aim to create an outstanding workplace that attracts and retains top talent, fostering excellent performance with our diverse and skilled workforce. Our 2030 plan sets out an ambitious programme of change, working in partnership with our customers and colleagues, through six transformational projects that will shape our future. Description Management responsibility for Quantity Surveyors, Building Surveyors, Project Delivery Officers and Customer Liaison Agents. Provide professional services to ensure the successful delivery of projects including design, estimating, valuation, variation, cost control, quality control, statutory approval, timescales, project management, planning/control of the works. Oversee the procurement, appointment, briefing and management of contractors, consultants and supply chain partnerships. This may include in-house or external parties as appropriate within resourcing plans. Co-ordinate all CDM requirements, ensuring compliance. Take the lead on relationship management with partnering contractors and consultants, developing a proactive and positive ethos. Take the lead on project risk and opportunity management and all aspects of certification and compliance. Complete the project information plan for all projects to include performance KPI's during and post completion. Promote the Health and Safety, Environmental, Quality, Standards and Compliance agendas within the Programme Management Team. Act at all times in the interests of whg and its customers. Full job description available upon request. Profile Recent experience of successfully delivering Decarbonisation works inc. EWI and other associated measures, detailed knowledge of asbestos removal, refurbishment and housing projects within the Social Housing sector including H&S, Building Safety Act, Procurement Act and Decent Homes. Relevant construction qualification in a related area such as Construction Project Management, Quantity Surveying, Building Surveying, Engineering or Architecture, or qualified by recent and relevant significant experience in the construction industry. Experience of Contract Management - contractual matters JCT 2016 D&D oversee and manage the contract including the ability to challenge when appropriate. A commercial astute outlook regarding value for money and financial control and procurement. Commutable distance of Walsall. Job Offer Annual salary of up to 59,731 Car allowance of 1,000 Local government pension scheme Flexible working 30 days annual leave + bank holidays Option to purchase additional 5 days leave Investment in learning and CPD Cycle to work scheme Boost benefits portal access
26/08/2025
Full time
To drive a professional programme and project management culture that delivers value for money and has customer focus to our planned maintenance and major works. To individually and as a team leader deliver projects that contribute to our great homes and neighbourhood standard. Taking responsibility for all professional services and works contracts required to deliver each project through RIBA stages 2 to 7. Client Details whg are one of the Midlands' leading and most successful providers of high quality homes. Owning and managing around 22,000 properties, we provide affordable, good quality homes and community-based services, creating sustainable and resilient communities. We are a proud champion of our places, working with our partners to secure future prosperity through regeneration, place shaping, community investment and improving wellbeing. Achieved G1 (Governance) and V1 (Financial viability) ratings, as well as C1 in the new Consumer Standard, by the Regulator of Social Housing (RSH) - the highest available rating in each category. Recognised as one of the UK's Best Places to Work for the second year. Named one of UK's biggest housing builders in Inside Housing's annual Top 50 Biggest Builders 2025 list. We believe that a good quality, affordable home is the cornerstone of a successful life. Our focus on providing more quality homes and extending the impact of our services reflects our dedication to our customers, communities and the planet. We aim to create an outstanding workplace that attracts and retains top talent, fostering excellent performance with our diverse and skilled workforce. Our 2030 plan sets out an ambitious programme of change, working in partnership with our customers and colleagues, through six transformational projects that will shape our future. Description Management responsibility for Quantity Surveyors, Building Surveyors, Project Delivery Officers and Customer Liaison Agents. Provide professional services to ensure the successful delivery of projects including design, estimating, valuation, variation, cost control, quality control, statutory approval, timescales, project management, planning/control of the works. Oversee the procurement, appointment, briefing and management of contractors, consultants and supply chain partnerships. This may include in-house or external parties as appropriate within resourcing plans. Co-ordinate all CDM requirements, ensuring compliance. Take the lead on relationship management with partnering contractors and consultants, developing a proactive and positive ethos. Take the lead on project risk and opportunity management and all aspects of certification and compliance. Complete the project information plan for all projects to include performance KPI's during and post completion. Promote the Health and Safety, Environmental, Quality, Standards and Compliance agendas within the Programme Management Team. Act at all times in the interests of whg and its customers. Full job description available upon request. Profile Recent experience of successfully delivering Decarbonisation works inc. EWI and other associated measures, detailed knowledge of asbestos removal, refurbishment and housing projects within the Social Housing sector including H&S, Building Safety Act, Procurement Act and Decent Homes. Relevant construction qualification in a related area such as Construction Project Management, Quantity Surveying, Building Surveying, Engineering or Architecture, or qualified by recent and relevant significant experience in the construction industry. Experience of Contract Management - contractual matters JCT 2016 D&D oversee and manage the contract including the ability to challenge when appropriate. A commercial astute outlook regarding value for money and financial control and procurement. Commutable distance of Walsall. Job Offer Annual salary of up to 59,731 Car allowance of 1,000 Local government pension scheme Flexible working 30 days annual leave + bank holidays Option to purchase additional 5 days leave Investment in learning and CPD Cycle to work scheme Boost benefits portal access
i-Jobs
Resident Liaison Officer
i-Jobs
Resident Liaison Officer Location: Whitchurch Rd, W11 4AT Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per hour Job Ref: (phone number removed) Responsibilities Provide seamless and proactive resident liaison advice, delivering front-line housing services for the transformation of Lancaster West into a model estate. Offer information and support to tenants and leaseholders affected by major works, ensuring best value communication and consultation procedures. Support the refurbishment team by delivering multi-channel services including face-to-face, telephone, and email, ensuring timely and empathetic customer updates. Ensure effective administration, working with the Lancaster West Neighbourhood Team and Grenfell Housing Services to meet council policies, performance standards, and customer satisfaction requirements. Liaise with contractors, set standards for engagement with residents, and coordinate resident information packs and updates. Coordinate temporary or permanent re-housing of residents as necessary. Advise Project Managers on the effects of capital works on residents and assist leaseholders with service charge payments for major works. Secure satisfactory outcomes in disputes involving access to dwellings or other resident issues. Efficiently process insurance and other claims submitted by residents. Arrange and attend meetings, presentations, and exhibitions for residents, including working outside normal hours as required. Design and conduct social surveys prior to major projects and maintain a customer feedback/complaints procedure. Identify vulnerable residents and ensure adequate long-term provision for their needs. Maintain systems for reporting defects and regularly review and suggest improvements for resident communication procedures. Manage front-line communication platforms and ensure high-quality responses to residents. Support complaint investigations and ensure updates are shared with colleagues. Champion pilot projects to improve services for residents and support various project tasks as needed. Develop and maintain administrative and support systems, assisting with project work and record-keeping of meetings. Provide a caring and professional customer experience and explore innovative ways to gather resident feedback. Person Specification Understanding and commitment to Council policies on Equal Opportunity, Customer Care, and service delivery. GCSE pass in English and Maths or equivalent qualifications. Knowledge of the construction industry, site operations, health and safety matters, and current housing policy developments. Experience in social housing, local government, or customer-service environments, particularly with tenants and leaseholders undergoing major building works. Effective communication skills, both written and verbal, and the ability to maintain constructive relationships at all levels. Strong presentation, analytical, and problem-solving skills with the ability to plan work independently. Proficient in Microsoft Office applications, especially Excel, PowerPoint, and Word, and capable of creating spreadsheets and managing communications. Commitment to high-quality customer service and excellent organizational skills, including multi-tasking and prioritizing workloads. Ability to work as part of a team, with excellent interpersonal and networking skills to develop partnerships with staff and agencies. Excellent prioritization and negotiation skills, with the ability to work on own initiative. Passion for social housing as a public good and motivated to contribute to the recovery from the Grenfell Tower tragedy. Enthusiastic, conscientious, self-motivated, and willing to work outside office hours. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
26/08/2025
Contract
Resident Liaison Officer Location: Whitchurch Rd, W11 4AT Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per hour Job Ref: (phone number removed) Responsibilities Provide seamless and proactive resident liaison advice, delivering front-line housing services for the transformation of Lancaster West into a model estate. Offer information and support to tenants and leaseholders affected by major works, ensuring best value communication and consultation procedures. Support the refurbishment team by delivering multi-channel services including face-to-face, telephone, and email, ensuring timely and empathetic customer updates. Ensure effective administration, working with the Lancaster West Neighbourhood Team and Grenfell Housing Services to meet council policies, performance standards, and customer satisfaction requirements. Liaise with contractors, set standards for engagement with residents, and coordinate resident information packs and updates. Coordinate temporary or permanent re-housing of residents as necessary. Advise Project Managers on the effects of capital works on residents and assist leaseholders with service charge payments for major works. Secure satisfactory outcomes in disputes involving access to dwellings or other resident issues. Efficiently process insurance and other claims submitted by residents. Arrange and attend meetings, presentations, and exhibitions for residents, including working outside normal hours as required. Design and conduct social surveys prior to major projects and maintain a customer feedback/complaints procedure. Identify vulnerable residents and ensure adequate long-term provision for their needs. Maintain systems for reporting defects and regularly review and suggest improvements for resident communication procedures. Manage front-line communication platforms and ensure high-quality responses to residents. Support complaint investigations and ensure updates are shared with colleagues. Champion pilot projects to improve services for residents and support various project tasks as needed. Develop and maintain administrative and support systems, assisting with project work and record-keeping of meetings. Provide a caring and professional customer experience and explore innovative ways to gather resident feedback. Person Specification Understanding and commitment to Council policies on Equal Opportunity, Customer Care, and service delivery. GCSE pass in English and Maths or equivalent qualifications. Knowledge of the construction industry, site operations, health and safety matters, and current housing policy developments. Experience in social housing, local government, or customer-service environments, particularly with tenants and leaseholders undergoing major building works. Effective communication skills, both written and verbal, and the ability to maintain constructive relationships at all levels. Strong presentation, analytical, and problem-solving skills with the ability to plan work independently. Proficient in Microsoft Office applications, especially Excel, PowerPoint, and Word, and capable of creating spreadsheets and managing communications. Commitment to high-quality customer service and excellent organizational skills, including multi-tasking and prioritizing workloads. Ability to work as part of a team, with excellent interpersonal and networking skills to develop partnerships with staff and agencies. Excellent prioritization and negotiation skills, with the ability to work on own initiative. Passion for social housing as a public good and motivated to contribute to the recovery from the Grenfell Tower tragedy. Enthusiastic, conscientious, self-motivated, and willing to work outside office hours. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Adecco
Anti Social Behaviour & Safeguarding Officer
Adecco
ASB & Safeguarding Officer Are you an experienced ASB and safeguarding professional with a passion for community safety and tenant wellbeing? Adecco Housing is proud to be working with a reputable housing provider to recruit a permanent ASB & Safeguarding Officer. This is a rewarding opportunity to make a real difference to vulnerable residents and communities across some of London's most diverse neighbourhoods. As the ASB & Safeguarding Officer, you'll lead on the prevention, investigation, and resolution of complex anti-social behaviour and safeguarding cases . You'll be part of a proactive Housing & Communities team committed to creating safer, more supportive communities through direct resident engagement and multi-agency partnership working. Location: London (Hybrid - Office, Site & Home) Salary: 39,500 - 42,156 + benefits Hours: Full-time, 35 hours per week Key Responsibilities ASB Case Management Take the lead on complex ASB cases , managing them from initial report to resolution and use a range of enforcement tools, such as Civil Injunctions and Community Protection Notices . Work closely with residents and staff to resolve low-level disputes and nuisance issues through early intervention and maintain accurate, GDPR-compliant records using housing case management systems. Safeguarding & Vulnerability Act as a safeguarding lead , managing referrals and concerns involving adults and children at risk. Collaborate with housing officers to identify vulnerable tenants and support tenancy sustainment. Deliver safeguarding briefings or advice to front-line colleagues to promote best practice. Community Safety & Prevention Identify and monitor ASB hotspots across estates, contributing to long-term solutions like CCTV and target hardening. Build working relationships with police, youth workers, and outreach teams to improve safety outcomes. Support engagement events and forums to raise awareness around ASB reporting and safeguarding. Multi-agency Partnerships & Performance Work collaboratively with external partners including the police, health teams, local authorities, and victim support. Provide clear, timely reporting and case summaries for internal teams and external stakeholders and to contribute to continuous improvement by using feedback and performance data to enhance service delivery. What We're Looking For Experience: Background in managing ASB or tenancy enforcement within housing or related sectors. Experience working on safeguarding concerns involving vulnerable adults or children. Strong track record of partnership working with statutory and voluntary services. Skills: Excellent casework, risk assessment, and decision-making skills and well-organised and able to manage competing priorities under pressure. Confident communicator with the ability to handle difficult conversations and de-escalate conflict. IT-literate with experience in housing or case management systems. Personal Qualities: Committed to providing a safe, inclusive environment for all residents. Empathetic and fair, with a strong sense of integrity and professionalism. Proactive in improving services and responsive to tenant needs. Able to work flexibly, including occasional evenings or weekends. Requirements Enhanced DBS clearance (or willingness to obtain) Ability to travel across London for site visits At Adecco Housing , we specialise in social housing recruitment and are proud to partner with organisations committed to inclusive practice, community impact, and service excellence. We welcome applications from people of all backgrounds and can support reasonable adjustments through the hiring process. Don't miss out on this fantastic opportunity to join our team as a Anti Social Behaviour & Officer click 'Apply' now!
26/08/2025
Full time
ASB & Safeguarding Officer Are you an experienced ASB and safeguarding professional with a passion for community safety and tenant wellbeing? Adecco Housing is proud to be working with a reputable housing provider to recruit a permanent ASB & Safeguarding Officer. This is a rewarding opportunity to make a real difference to vulnerable residents and communities across some of London's most diverse neighbourhoods. As the ASB & Safeguarding Officer, you'll lead on the prevention, investigation, and resolution of complex anti-social behaviour and safeguarding cases . You'll be part of a proactive Housing & Communities team committed to creating safer, more supportive communities through direct resident engagement and multi-agency partnership working. Location: London (Hybrid - Office, Site & Home) Salary: 39,500 - 42,156 + benefits Hours: Full-time, 35 hours per week Key Responsibilities ASB Case Management Take the lead on complex ASB cases , managing them from initial report to resolution and use a range of enforcement tools, such as Civil Injunctions and Community Protection Notices . Work closely with residents and staff to resolve low-level disputes and nuisance issues through early intervention and maintain accurate, GDPR-compliant records using housing case management systems. Safeguarding & Vulnerability Act as a safeguarding lead , managing referrals and concerns involving adults and children at risk. Collaborate with housing officers to identify vulnerable tenants and support tenancy sustainment. Deliver safeguarding briefings or advice to front-line colleagues to promote best practice. Community Safety & Prevention Identify and monitor ASB hotspots across estates, contributing to long-term solutions like CCTV and target hardening. Build working relationships with police, youth workers, and outreach teams to improve safety outcomes. Support engagement events and forums to raise awareness around ASB reporting and safeguarding. Multi-agency Partnerships & Performance Work collaboratively with external partners including the police, health teams, local authorities, and victim support. Provide clear, timely reporting and case summaries for internal teams and external stakeholders and to contribute to continuous improvement by using feedback and performance data to enhance service delivery. What We're Looking For Experience: Background in managing ASB or tenancy enforcement within housing or related sectors. Experience working on safeguarding concerns involving vulnerable adults or children. Strong track record of partnership working with statutory and voluntary services. Skills: Excellent casework, risk assessment, and decision-making skills and well-organised and able to manage competing priorities under pressure. Confident communicator with the ability to handle difficult conversations and de-escalate conflict. IT-literate with experience in housing or case management systems. Personal Qualities: Committed to providing a safe, inclusive environment for all residents. Empathetic and fair, with a strong sense of integrity and professionalism. Proactive in improving services and responsive to tenant needs. Able to work flexibly, including occasional evenings or weekends. Requirements Enhanced DBS clearance (or willingness to obtain) Ability to travel across London for site visits At Adecco Housing , we specialise in social housing recruitment and are proud to partner with organisations committed to inclusive practice, community impact, and service excellence. We welcome applications from people of all backgrounds and can support reasonable adjustments through the hiring process. Don't miss out on this fantastic opportunity to join our team as a Anti Social Behaviour & Officer click 'Apply' now!
Metropolitan Thames Valley
Contracts Officer
Metropolitan Thames Valley
Title: Contract Officer - Fire Safety Contract Officer Salary: £31,375 Location: Waterfront House, Beeston Fixed Term - 18 Months About Us Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live.With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role As a contract officer you will work within the Fire Safety Team within the Compliance and Technical Services department to ensure our buildings are kept compliant with statutory requirements. The role will include liaising with residents, contractors and other key stakeholders, providing excellent customer service and playing a key role in keeping our properties warm, safe and dry. Key Responsibilities Work closely with your Contract Manager to deliver programmes of work that offer value for money and deliver good outcomes to the business, stakeholders and customers. Co-ordinate with internal MTVH teams and external stakeholders where necessary Challenge poor service in line with KPIs, and to ensure good customer service to front line staff and residents and escalate issues as appropriate to the contractors contract manager/s, and MTVHs Contract Manager Conduct regular reviews to ensure data integrity Proactively request, collate and analyse information from front line staff, contractors and consultants to assist in the preparation of reports detailing programmes of work and performance (including KPIs). Ensure the data is accurate. Working with the Contract Manager plan, instruct and monitor repairs, renewals and replacements and ensure any items installed are cost effective and meet statutory, regulatory or MTVH requirements and are on line with KPIs Be responsible for the contractor keeping the relevant stakeholders informed of these works. Please see attached job specification for full details What you'll need to succeed Good working knowledge of the regulatory framework governing compliance; repairs; sustainability or planned workstreams that you will be responsible for Experience of working with contractors Organised and prioritises work to meet deadlines in a pressurised customer service environment. Use information gathered to diagnose problems, draw logical conclusions and suggest clear and practical solutions based upon your analysis Experience working with data Excellent PC skills including Microsoft Office packages Outlook, Word and Excel Please see attached job specification for full details including personal competencies. What you need to do now If you're interested in this role, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV. Interview date TBC Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender Ethnicity LGBTQ+ Disability Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
29/08/2024
Contract
Title: Contract Officer - Fire Safety Contract Officer Salary: £31,375 Location: Waterfront House, Beeston Fixed Term - 18 Months About Us Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live.With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role As a contract officer you will work within the Fire Safety Team within the Compliance and Technical Services department to ensure our buildings are kept compliant with statutory requirements. The role will include liaising with residents, contractors and other key stakeholders, providing excellent customer service and playing a key role in keeping our properties warm, safe and dry. Key Responsibilities Work closely with your Contract Manager to deliver programmes of work that offer value for money and deliver good outcomes to the business, stakeholders and customers. Co-ordinate with internal MTVH teams and external stakeholders where necessary Challenge poor service in line with KPIs, and to ensure good customer service to front line staff and residents and escalate issues as appropriate to the contractors contract manager/s, and MTVHs Contract Manager Conduct regular reviews to ensure data integrity Proactively request, collate and analyse information from front line staff, contractors and consultants to assist in the preparation of reports detailing programmes of work and performance (including KPIs). Ensure the data is accurate. Working with the Contract Manager plan, instruct and monitor repairs, renewals and replacements and ensure any items installed are cost effective and meet statutory, regulatory or MTVH requirements and are on line with KPIs Be responsible for the contractor keeping the relevant stakeholders informed of these works. Please see attached job specification for full details What you'll need to succeed Good working knowledge of the regulatory framework governing compliance; repairs; sustainability or planned workstreams that you will be responsible for Experience of working with contractors Organised and prioritises work to meet deadlines in a pressurised customer service environment. Use information gathered to diagnose problems, draw logical conclusions and suggest clear and practical solutions based upon your analysis Experience working with data Excellent PC skills including Microsoft Office packages Outlook, Word and Excel Please see attached job specification for full details including personal competencies. What you need to do now If you're interested in this role, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV. Interview date TBC Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender Ethnicity LGBTQ+ Disability Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
SW9 Community Housing
Senior Neighbourhood Services Officer
SW9 Community Housing
Job Title: Senior Neighbourhood Services Officer Job Type: Full time/ Permanent Salary : 42,000 Located: Stockwell, London, SW9 About SW9 Community Housing SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Sovereign Network Group. Being a community-based organisation, we are seeking to recruit an experienced Customer Services Officer, with a focus on service delivery and a people-centre approach. With a turnover of 11m, and rising, and in excess of 150million of inward investment provided by Network Homes over the last 10 years we have ambitious plans for the future, and we want a like-minded visionary to join us on this journey. About the role: To develop community involvement initiatives on the estate, streets, and neighbourhood in partnership with the various resident representative groups within SW9. To build capacity within communities to enable local representation generally and specifically to ensure that the needs of diverse communities are met. To provide support in developing strategies as part of the regeneration for the estate and making applications for external funding About you: Education A good standard of education commensurate to the role. A housing qualification is desirable. Knowledge and skills Excellent interpersonal skills to support work with customers across a range of knowledge of national policies and guidance in relation to Community Engagement. Good working knowledge of and proven ability to work in partnership with the voluntary and community sector. Ability to engage and involve key stakeholders including residents, voluntary and community groups in the design, development, and delivery of community enagement. Ability to work to agreed timescales and to work flexibly to meet deadlines, plan and deliver a range of different activities. Ability to use own initiative and prioritise own workload efficiently. Strong verbal communication skills and the ability to adapt this approach for different audiences. Strong written communication skills, sufficient to write reports and analyse information to identify issues and themes and recommend action. Excellent analytical skills to identify a range of issues from information gathered. Proven ability to work under pressure, adapt to changes in circumstances, and to be resilient and remain optimistic in the face of adversity. Excellent administrative skills to manage a diverse workload. Available to attend regular evening meetings. Commitment to equality and diversity. Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility. Ability to validate information and show attention to detail. Understanding of the principals of the National Standards of Community Engagement Experience Experience of working effectively, flexibly, and collaboratively with different stakeholders including residents, voluntary and community organisations. Experience of developing, delivering, and evaluating community development work, including managing events, resident involvement initiatives on estates and neighbourhoods. Experience of capacity building within communities to enable local representation generally and specifically to ensure that the needs of minority communities are met. Experience of encouraging the participation of community representatives at consultative forums. Experience of managing conflicting views in a confident, assertive, and diplomatic manner. Who we are: A group of people who demonstrate integrity, respect, and teamwork A group of people with passion, drive, and the courage to be different A group of people committed to doing the right thing. Benefits: When you work at SW9, you are directly impacting on the lives of our residents. In return for your energy, innovation, and commitment, we offer: a defined contribution Pensions Scheme (employer match up to 8%) 5 x annual salary life assurance cover competitive annual leave entitlement Interest-free loans (including season ticket loan, Cycle-to-Work scheme, rent deposit loan) employee assistance programme excellent learning & development opportunities staff discount scheme a modern office and facilities.
29/08/2024
Full time
Job Title: Senior Neighbourhood Services Officer Job Type: Full time/ Permanent Salary : 42,000 Located: Stockwell, London, SW9 About SW9 Community Housing SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Sovereign Network Group. Being a community-based organisation, we are seeking to recruit an experienced Customer Services Officer, with a focus on service delivery and a people-centre approach. With a turnover of 11m, and rising, and in excess of 150million of inward investment provided by Network Homes over the last 10 years we have ambitious plans for the future, and we want a like-minded visionary to join us on this journey. About the role: To develop community involvement initiatives on the estate, streets, and neighbourhood in partnership with the various resident representative groups within SW9. To build capacity within communities to enable local representation generally and specifically to ensure that the needs of diverse communities are met. To provide support in developing strategies as part of the regeneration for the estate and making applications for external funding About you: Education A good standard of education commensurate to the role. A housing qualification is desirable. Knowledge and skills Excellent interpersonal skills to support work with customers across a range of knowledge of national policies and guidance in relation to Community Engagement. Good working knowledge of and proven ability to work in partnership with the voluntary and community sector. Ability to engage and involve key stakeholders including residents, voluntary and community groups in the design, development, and delivery of community enagement. Ability to work to agreed timescales and to work flexibly to meet deadlines, plan and deliver a range of different activities. Ability to use own initiative and prioritise own workload efficiently. Strong verbal communication skills and the ability to adapt this approach for different audiences. Strong written communication skills, sufficient to write reports and analyse information to identify issues and themes and recommend action. Excellent analytical skills to identify a range of issues from information gathered. Proven ability to work under pressure, adapt to changes in circumstances, and to be resilient and remain optimistic in the face of adversity. Excellent administrative skills to manage a diverse workload. Available to attend regular evening meetings. Commitment to equality and diversity. Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility. Ability to validate information and show attention to detail. Understanding of the principals of the National Standards of Community Engagement Experience Experience of working effectively, flexibly, and collaboratively with different stakeholders including residents, voluntary and community organisations. Experience of developing, delivering, and evaluating community development work, including managing events, resident involvement initiatives on estates and neighbourhoods. Experience of capacity building within communities to enable local representation generally and specifically to ensure that the needs of minority communities are met. Experience of encouraging the participation of community representatives at consultative forums. Experience of managing conflicting views in a confident, assertive, and diplomatic manner. Who we are: A group of people who demonstrate integrity, respect, and teamwork A group of people with passion, drive, and the courage to be different A group of people committed to doing the right thing. Benefits: When you work at SW9, you are directly impacting on the lives of our residents. In return for your energy, innovation, and commitment, we offer: a defined contribution Pensions Scheme (employer match up to 8%) 5 x annual salary life assurance cover competitive annual leave entitlement Interest-free loans (including season ticket loan, Cycle-to-Work scheme, rent deposit loan) employee assistance programme excellent learning & development opportunities staff discount scheme a modern office and facilities.
UCA Consulting ltd
Senior Development Manager
UCA Consulting ltd London, UK
With the future of major regeneration programmes now sitting within the outer London Boroughs there is no better time to join Enfield Council. Our flagship regeneration programme is Meridian Water, the regeneration of an 85- hectare site; our delivery approach is without precedent – The Council has taken control and will act as Master Developer for the site -37 hectares of land have been acquired, £170million of infrastructure funding has been secured from government, planning obtained for 3,000 homes and a partner for the first 725 -1000 homes has been selected. The delivery of Meridian Water demonstrates Enfield’s ambitions as a local authority. For us, Meridian Water is about delivering our passion for successful communities with high quality housing to make sure that we create places that enable our communities to prosper. It must be holistic; it must involve all stakeholders and it must promote successful placemaking. Sited next to the Lee Valley Regional Park and with its own brand new railway station, the new neighbourhood is sharply focused on delivering sustainable homes, world class public spaces and community facilities, and providing future residents unparalleled access to both nature reserves and connections to the city centre, Stansted and Cambridge. We are looking for an experienced and dedicated professional to join our Commercial team where you will lead on a range of strategic work which will not be limited to but may include: housing programme, funding agreements, leading early stages of development phases, strategic infrastructure business case models and management of planning matters such as Section 106 and CIL. Key Skills • 5-8 years in Real Estate and Housing Development (experience of mixed use development preferred) • Knowledge of current housing, affordable housing, and commercial real estate market • Strong commercial acumen • Experience negotiating development contracts with strong commercial outcomes • Ability to conduct/mange viability assessments • Experience managing and operating financial models • Understanding of best sustainable building practice and MMC • Managing and evaluating master plans for highest and best commercial and social value • Grant procurement and management • Strategic programme development • Support multi-year budgeting and strategic planning • Contract and consultancy management • Ability to work in a team and positively lead a range of various workstreams at once • Self-starter • Excellent writing and communication skills • Organised • Skilled at internal team management of junior employees, supporting their growth To work as part of the council’s Meridian Water team to develop and deliver specific high profile regeneration projects across the borough including the development and implementation of major physical, social and environmental projects including development of the brief and scope, budget management and viability assessment. 1. To lead development of major regeneration projects in the Meridian Water priority area that will support delivery of the Council’s objectives to deliver over 10,000 new homes and over 6,000 jobs. 2. Specifically, responsible for project managing delivery of large scale mixed use development sites, including scheme development and procurement of delivery partners. 3. To lead major projects that deliver wider regeneration and socio-economic development outcomes. 4. To build and develop key strategic partnerships at a senior level, including but not limited to Government departments, GLA and developers to maximise and secure sustainable delivery. 5. To lead commissioning of appropriate internal and external technical and specialist resources required to enable delivery. 6. To manage the delivery of promotional activities relating to regeneration delivery to increase the regional and national profile of regeneration projects. Job Specifics – Skills, Experience Essential: 1. Knowledge and proven experience of leading the development of complex regeneration projects with a sound knowledge of the technical, legal, commercial and socio-economic factors that affect and influence major projects 2. Knowledge and experience of directly delivering and/or facilitating the creation of business plans, appraisals and financial models 3. Knowledge and experience of preparing and implementing delivery plans for large and complex regeneration projects 4. Knowledge and experience of negotiating development agreements and professional appointments on large and complex regeneration schemes 5. Sound commercial and financial acumen 6. Ability to produce performance and monitoring reports in line with project reporting requirements 7. Experience of interrogating and analysing a range of relevant technical data and concisely conveying a clear message to decision makers; examples include but are not limited to planning and associated technical studies, urban design and architectural plans, socio-economic data, development appraisals and financial models, tender documentation and development agreements 8. Stakeholder management and communication skills, including the ability to develop and maintain relationships with a diverse group of stakeholders, including landowners, developers, strategic partners, businesses and residents, Senior Officers and Members. This will also include the ability to present information both orally and in writing, through appropriate decision-making reports 9. Ability to manage capital and revenue budgets and interrogate financial information for accuracy and to ensure best value for the Council 10. Ability to deliver project reporting dashboards Desirable: 11. Significant knowledge and understanding of regeneration and economic growth issues in London 12. Prince 2 Project Management qualification  
10/05/2022
Permanent
With the future of major regeneration programmes now sitting within the outer London Boroughs there is no better time to join Enfield Council. Our flagship regeneration programme is Meridian Water, the regeneration of an 85- hectare site; our delivery approach is without precedent – The Council has taken control and will act as Master Developer for the site -37 hectares of land have been acquired, £170million of infrastructure funding has been secured from government, planning obtained for 3,000 homes and a partner for the first 725 -1000 homes has been selected. The delivery of Meridian Water demonstrates Enfield’s ambitions as a local authority. For us, Meridian Water is about delivering our passion for successful communities with high quality housing to make sure that we create places that enable our communities to prosper. It must be holistic; it must involve all stakeholders and it must promote successful placemaking. Sited next to the Lee Valley Regional Park and with its own brand new railway station, the new neighbourhood is sharply focused on delivering sustainable homes, world class public spaces and community facilities, and providing future residents unparalleled access to both nature reserves and connections to the city centre, Stansted and Cambridge. We are looking for an experienced and dedicated professional to join our Commercial team where you will lead on a range of strategic work which will not be limited to but may include: housing programme, funding agreements, leading early stages of development phases, strategic infrastructure business case models and management of planning matters such as Section 106 and CIL. Key Skills • 5-8 years in Real Estate and Housing Development (experience of mixed use development preferred) • Knowledge of current housing, affordable housing, and commercial real estate market • Strong commercial acumen • Experience negotiating development contracts with strong commercial outcomes • Ability to conduct/mange viability assessments • Experience managing and operating financial models • Understanding of best sustainable building practice and MMC • Managing and evaluating master plans for highest and best commercial and social value • Grant procurement and management • Strategic programme development • Support multi-year budgeting and strategic planning • Contract and consultancy management • Ability to work in a team and positively lead a range of various workstreams at once • Self-starter • Excellent writing and communication skills • Organised • Skilled at internal team management of junior employees, supporting their growth To work as part of the council’s Meridian Water team to develop and deliver specific high profile regeneration projects across the borough including the development and implementation of major physical, social and environmental projects including development of the brief and scope, budget management and viability assessment. 1. To lead development of major regeneration projects in the Meridian Water priority area that will support delivery of the Council’s objectives to deliver over 10,000 new homes and over 6,000 jobs. 2. Specifically, responsible for project managing delivery of large scale mixed use development sites, including scheme development and procurement of delivery partners. 3. To lead major projects that deliver wider regeneration and socio-economic development outcomes. 4. To build and develop key strategic partnerships at a senior level, including but not limited to Government departments, GLA and developers to maximise and secure sustainable delivery. 5. To lead commissioning of appropriate internal and external technical and specialist resources required to enable delivery. 6. To manage the delivery of promotional activities relating to regeneration delivery to increase the regional and national profile of regeneration projects. Job Specifics – Skills, Experience Essential: 1. Knowledge and proven experience of leading the development of complex regeneration projects with a sound knowledge of the technical, legal, commercial and socio-economic factors that affect and influence major projects 2. Knowledge and experience of directly delivering and/or facilitating the creation of business plans, appraisals and financial models 3. Knowledge and experience of preparing and implementing delivery plans for large and complex regeneration projects 4. Knowledge and experience of negotiating development agreements and professional appointments on large and complex regeneration schemes 5. Sound commercial and financial acumen 6. Ability to produce performance and monitoring reports in line with project reporting requirements 7. Experience of interrogating and analysing a range of relevant technical data and concisely conveying a clear message to decision makers; examples include but are not limited to planning and associated technical studies, urban design and architectural plans, socio-economic data, development appraisals and financial models, tender documentation and development agreements 8. Stakeholder management and communication skills, including the ability to develop and maintain relationships with a diverse group of stakeholders, including landowners, developers, strategic partners, businesses and residents, Senior Officers and Members. This will also include the ability to present information both orally and in writing, through appropriate decision-making reports 9. Ability to manage capital and revenue budgets and interrogate financial information for accuracy and to ensure best value for the Council 10. Ability to deliver project reporting dashboards Desirable: 11. Significant knowledge and understanding of regeneration and economic growth issues in London 12. Prince 2 Project Management qualification  

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