Tenant Liaison Officer

We're thrilled to offer an exciting opportunity for a Tenant Liaison Officer to become part of a well-established construction company working on a dynamic social housing contract.
This full-time role (40 hours/week) starts as a temporary position with strong potential to become permanent.
You'll be based across Warrington and St Helens, with an initial 6-week assignment in Bolton. Plus, there is flexibility for hybrid working options.Annual salary for this role ranges from 29,000 to 32,000, offering an additional car allowance on top and business mileage reimbursement.

Your new role
As Tenant Liaison Officer, you'll play a key role in ensuring smooth communication and coordination between tenants and the project team. Working closely with the Project Manager, you will:

• Arrange and schedule surveyor visits to assess properties.
• Plan and coordinate follow-up work based on the survey findings.
• Act as the main point of contact for tenants, keeping them informed about timelines, access requirements, and progress.
• Address concerns and ensure residents feel supported throughout the works.
• Coordinate between tenants, surveyors, contractors, and project managers to ensure smooth delivery of services.

What you'll need to succeed

• Strong communication skills - confident in engaging with tenants, contractors and project teams.
• Excellent organisational abilities - able to manage schedules, coordinate visits and keep projects on track.
• Problem-solving mindset - proactive in resolving issues and ensuring tenant satisfaction.
• Experience in social housing or construction - familiarity with housing projects and tenant liaison is a plus.
• IT proficiency - comfortable using scheduling tools, email and basic reporting systems.
• Flexibility and reliability - willing to travel between sites and adapt to changing project needs.
• Full driving licence - you will be required to travel, and will need valid business insurance.

What you'll get in return
Full time hours
Temp to perm opportunity
Additional car allowance
Business mileage reimbursement

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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