Housing Operations Manager

Location: Brent (near Willesden), London
Salary: 40,000 - 45,000 per annum (up to 48,000 DOE)
Contract Type: Permanent Full-time (Monday to Friday)
Sector: Supported Housing / Housing Operations

We're working in partnership with Orisha/Arpeggio Properties, a forward-thinking supported housing provider following a recent merger, to recruit a Housing Operations Manager. This is a fantastic opportunity for an experienced operational leader to make a real impact in a growing and ambitious housing organisation.

As the Housing Operations Manager, you'll oversee day-to-day service delivery, ensure compliance across multiple sites, and lead a dedicated team delivering high-quality supported housing services. You'll play a key role in driving standards, improving tenant satisfaction, and helping shape the organisation's next stage of growth.

• Lead housing operations across a portfolio of supported housing sites in London.

• Manage, motivate, and develop staff to achieve service excellence.

• Ensure compliance with health and safety, safeguarding, and housing regulations.

• Maintain high standards in tenant support, satisfaction, and service delivery.

• Oversee budgets, reporting, and performance monitoring.

• Build relationships with local authorities, partners, and stakeholders.

• Provide hands-on leadership, stability, and direction through periods of change.

You'll bring:

• Proven experience in Supported Housing or Housing Operations management.

• Strong leadership skills, with the ability to motivate and guide teams.

• Confidence in managing compliance, service quality, and tenant welfare.

• Emotional intelligence and resilience - able to lead calmly through challenges.

• Excellent communication and problem-solving abilities.

This role suits a confident leader who thrives in a fast-paced, evolving environment and can "absorb chaos" while setting clear direction and structure for their teams.

• Salary: 40,000 - 45,000 (up to 48,000 DOE)

• Collaborative and ambitious team environment

• Real scope to shape operational standards and service delivery

• Opportunity to grow with an expanding organisation making a community impact

If you're an experienced Housing Operations Manager or Supported Housing Leader looking for your next step, we'd love to hear from you. Apply today or contact Gerald at Tempest Resourcing for a confidential discussion.