Housing Support Officer

Location: Bedford
Contract Type: 4 Weeks Temporary to Permanent
Rate: n/a
Driving Requirement: Must have a full UK driving licence and access to a vehicle - no exceptions

We are seeking a dedicated and motivated Housing Support Officer (Trainee) to join our team in Brent. This is a fantastic opportunity for an individual passionate about making a real difference in people's lives, particularly those at risk of homelessness or in need of tenancy support.

As a trainee, you will receive structured guidance and mentoring from experienced officers while gaining hands-on experience in providing housing-related support to vulnerable residents. This role will transition to permanent for the right candidate who demonstrates strong commitment, empathy, and initiative.

• Support residents in maintaining tenancies and preventing homelessness.

• Conduct home visits and welfare checks to assess individual needs and provide ongoing support.

• Assist with signposting residents to relevant local services including welfare, employment, and mental health support.

• Maintain accurate case records and documentation using internal systems.

• Liaise with landlords, housing officers, and external agencies to resolve tenancy-related issues.

• Encourage residents to engage positively within their communities and develop independent living skills.

• Support with income management, rent collection, and basic budgeting advice where required.

• Participate in team meetings, supervision, and training sessions to enhance skills and knowledge.

• Uphold safeguarding principles and promote resident wellbeing at all times.

• Compassionate, patient, and resilient with a genuine interest in housing and community support.

• Excellent interpersonal and communication skills with the ability to engage diverse individuals.

• Strong organisational skills and ability to manage a varied caseload with supervision.

• Confident working both independently and collaboratively as part of a team.

• Basic understanding of housing legislation, tenancy management, or social care (desirable).

• IT literate with working knowledge of Microsoft Office applications.

• Must hold a full UK driving licence and have access to a vehicle - this is essential for travel between sites and resident visits.

• Initial 4-week temporary placement with opportunity to transition into a permanent position.

• On-the-job training, mentoring, and development opportunities.

• Supportive working environment that values learning, empathy, and personal growth.

• Opportunity to make a positive impact in the Brent community.