Lettings Negotiator

Company Overview

We're working with a leading independent estate and lettings agency in Trowbridge, known for delivering exceptional customer service and expert property advice. They pride themselves on their close-knit team environment, long-term client relationships, and professional approach to lettings & property management.

Role Overview

This is an exciting opportunity for a motivated and personable Lettings Negotiator to join the lettings team. You'll play a key role in matching tenants to properties, supporting landlords, and ensuring the smooth progression of lettings from enquiry to tenancy. Ideal for someone with strong communication skills, a passion for property, and a drive to succeed in a fast-paced environment.

Key Duties

• Register and qualify new tenants, understanding their needs and preferences
• Arrange and conduct property viewings professionally and courteously
• Liaise between landlords and tenants to agree tenancy terms and secure lets
• Provide regular feedback to landlords on viewings and marketing progress
• Prepare tenancy agreements and ensure all paperwork and checks comply with regulations
• Keep property listings up to date and support marketing across portals and social media
• Build and maintain strong relationships with landlords, tenants, and local businesses
• Support the wider lettings team with day-to-day office duties as required

• Previous experience as a Lettings Negotiator preferred
• Strong sales, negotiation, and customer service skills
• Excellent communication, presentation, and interpersonal abilities
• Good knowledge of the local property market, or willingness to learn
• Ability to work under pressure and meet deadlines
• Proficient in Microsoft Office
• Strong attention to detail and organisational skills
• Able to work independently and as part of a small, supportive team
• Full UK driving licence and own transport

• Competitive basic salary plus uncapped commission
• Car allowance
• Pension scheme and performance bonuses
• Training opportunities, including ARLA Propertymark qualification support
• Supportive team environment with regular incentives and recognition
• £23,000 - £27,000 depending on experience + commision
• Monday-Friday 9am-6pm, Saturdays with a day off in lieu