Job Description
ASSOCIATE DIRECTOR
Salary: £70,000 - £80,000
Work Arrangement: Hybrid - Monday and Wednesday office anchor days
A leading property management business is seeking an experienced Associate Director to take a key leadership role within its Mixed Use Residential (MUR) team.
This is a senior operational role suited to a confident, people-focused professional who thrives on balancing strategic oversight with hands-on management. You'll play a central part in delivering service excellence, maintaining client confidence, and driving continuous improvement across a varied portfolio.
Working closely with the Head of Mixed Use Residential, you'll lead a team of property managers and support staff, ensuring all operations, compliance, and client objectives are delivered to the highest standards.
The Role
As Associate Director, you'll work closely with the Head of Mixed Use Residential to
align departmental goals with wider business objectives. You'll lead and motivate a
team of property professionals, ensuring they have the clarity, structure, and support to
perform at their best.
Key responsibilities include:
- Lead, coach, and develop property management teams, ensuring consistent performance and professional growth.
- Oversee departmental workflow, deadlines, and reporting cycles to maintain operational efficiency.
- Act as the senior escalation point for complex property, client, and resident issues.
- Ensure compliance with all regulatory and contractual requirements, including audits, data management, and client reporting.
- Conduct regular quality assurance checks across systems, files, and documentation.
- Support the Head of Department in delivering strategic initiatives, risk management, and culture improvement programmes.
- Monitor KPIs, SLAs, and revenue performance, identifying opportunities to optimise delivery and client satisfaction.
- Promote collaboration between onsite and head office teams, fostering a respectful and inclusive working environment.
- Participate in client meetings and key decision-making processes to support service delivery and growth.
The Person
You'll be a skilled property management professional with strong leadership experience and the ability to balance people management with operational and commercial oversight.
Skills & Experience:
- Senior management experience in residential or mixed-use property management.
- Strong leadership and communication skills, able to influence and motivate at all levels.
- Excellent organisational and analytical ability with a proactive, solutions-focused mindset.
- Proven knowledge of leasehold management, compliance, health & safety, and client reporting.
- Commercial awareness, including budgeting, income tracking, and fee generation.
- Confident using systems such as Qube, Dwellant, and Microsoft 365.
- IRPM or RICS qualification (or working towards) preferred
The Package
A competitive salary and benefits package is offered, reflective of seniority and experience. You'll join a progressive business that values professionalism, collaboration, and continuous improvement.
