Job Description
Income Officer
Location: North London
Salary: £35,425 per annum
Hours: 37.5 per week
Contract: Permanent
Are you passionate about supporting residents to sustain their tenancies and achieve financial stability? We're looking for a motivated and customer-focused Income Officer to join a dedicated housing team, helping to ensure that residents receive an effective, supportive and fair income management service.
The Role
You will take ownership of a defined patch of properties, providing a proactive and efficient rent collection and arrears recovery service. This is a varied and rewarding position where you'll combine strong communication and negotiation skills with empathy and problem-solving, ensuring tenants are supported to manage their rent commitments and sustain their tenancies.
Key responsibilities include:
We're seeking someone with proven experience in income management or rent arrears recovery within a housing or related setting. You'll have a good understanding of social housing, tenancy law, and welfare reform, and be confident handling sensitive situations with professionalism and care.
You should be:
Location: North London
Salary: £35,425 per annum
Hours: 37.5 per week
Contract: Permanent
Are you passionate about supporting residents to sustain their tenancies and achieve financial stability? We're looking for a motivated and customer-focused Income Officer to join a dedicated housing team, helping to ensure that residents receive an effective, supportive and fair income management service.
The Role
You will take ownership of a defined patch of properties, providing a proactive and efficient rent collection and arrears recovery service. This is a varied and rewarding position where you'll combine strong communication and negotiation skills with empathy and problem-solving, ensuring tenants are supported to manage their rent commitments and sustain their tenancies.
Key responsibilities include:
- Managing rent accounts, identifying arrears early and taking appropriate action to prevent debt escalation.
- Working closely with residents to provide advice on welfare benefits, budgeting and income maximisation.
- Taking cases through the full arrears recovery process, including serving notices and representing the organisation in court when required.
- Liaising with external partners such as Housing Benefit, DWP, CAB and other support agencies to achieve positive outcomes for residents.
- Maintaining accurate records and ensuring all actions comply with policy, legislation and pre-action protocols.
We're seeking someone with proven experience in income management or rent arrears recovery within a housing or related setting. You'll have a good understanding of social housing, tenancy law, and welfare reform, and be confident handling sensitive situations with professionalism and care.
You should be:
- Customer-focused, with excellent communication and negotiation skills.
- Experienced in managing rent accounts and achieving successful arrears recovery outcomes.
- Comfortable attending court, preparing documentation and representing cases.
- Organised, analytical and able to work effectively both independently and as part of a team.
- A supportive and friendly working environment
- Hybrid working arrangements (post-probation)
- 25 days holiday plus bank holidays
- Healthcare cashback scheme
- Generous pension
- Ongoing learning and development opportunities
About Joshua Robert Recruitment