Telecare Officer

Job Title: Telecare Officer
Location: Exeter
Salary: 16.90 PAYE / 18.90 Umbrella
Contract Type: Full time - Temporary (March 2026)
Hours: Monday - Friday 09:00-17:00

About the Role:
We are seeking a compassionate and reliable Telecare Officer to join our team, providing essential support to vulnerable individuals through our telecare services, to install alarms and telecare equipment to private service users.

• To install alarm and telecare equipment to private service users.
• Triage faulty units providing onsite analysis and where possible fix problem through technical knowledge.
• Visit our customers on pre-arranged appointments to check data held and undertake preventative maintenance calls.
• Actively promote and market the service.
• Maintain up to date knowledge

Responsibilities:

1. To demonstrate and install to potential new customers Telecare equipment and associated peripherals, including key safes, ensuring Telecare Services Association standards are met in all duties.

1. To complete all administration tasks relating to the customer and service provided. This will include completing hire agreements, and fully explaining the cost for taking up the service.

1. To transport data in a secure manner in accordance with the General Data Protection Regulations, Data Protection Act and Councils guidelines.

1. Retain flexibility to accommodate urgent installations or repairs and ensure all equipment is in good working order and that service users understand how the equipment works.

1. Visit existing customers to ascertain that the equipment provided is in full working order, still appropriate to their needs and ensure they can use the equipment and that all personal details provided remain up to date.

1. To program, clean and prepare equipment as per manufacturers' guidelines ready for installation.

1. Some client's homes may be unkempt and unhygienic. The role involves moving of furniture etc to site alarms and install equipment.

1. Develop and maintain good working relationships with service partners to ensure the ongoing health, wellbeing and independence of residents.

1. To respond to equipment requests from Sheltered Housing tenants under the direction of the Support Services Manager.

1. Actively market and promote the Home Safeguard Alarm Service with the distribution of leaflets, displays and attending demonstrations when required.

1. To train as an Operator, in order to provide a back up to existing staff.

1. To develop and maintain a comprehensive knowledge of telecare equipment, related sensors and associated technologies and other role relative training and attendance of meetings.

1. Make sure that Home Safeguard offers a customer focused service using systems thinking principles.

1. Support the Council's approach to equalities and diversity ensuring that our services and policies identify, address and promote the needs of our diverse community. This includes the need for safety of children and other vulnerable people.

1. Take personal responsibility for the relevant aspects of the Council's Health and Safety Policy.

1. Ensure awareness and compliance with the Council's policies, Code of Conduct and Constitution.

1. Evaluate and assist in managing risk within the service.

Requirements:

• A valid UK Driving Licence is essential.
• Willingness to undergo an Enhanced DBS check if offered the role.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and respond effectively in emergency situations.
• Basic IT skills and ability to use monitoring systems.
• Previous experience in a care, support, or emergency response role is desirable but not essential.

Apply now if interested in the role!

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.