Job Description
About the Role
We're seeking a strategic and hands-on PropertyDirector to lead the operations and management of a large mixed-use estate. This is a senior leadership role with responsibility for the overall performance of the estate, ensuring excellence in service delivery, compliance, and resident satisfaction.
You'll provide strategic direction, oversee multiple operational departments, and lead a dedicated on-site team. The role requires a balance of hands-on operational management and strategic oversight, with accountability for financial performance, safety compliance, and stakeholder engagement.
You will be responsible for leading a large facilities management team and managing a complex refurbishment programme whilst ensuring minimum disruption to the day-to-day running of the estate.
Key Responsibilities
Strategic Leadership
- Develop and implement annual business plans and long-term strategies to maintain and enhance the estate.
- Ensure compliance with lease obligations, business objectives, and statutory requirements.
- Align estate management strategies with stakeholder priorities and organisational goals.
Team Leadership & Management
- Lead, motivate, and support a multidisciplinary team, ensuring effective structure, performance, and development.
- Oversee welfare, training, and staff development, including performance reviews and disciplinary matters.
- Drive a culture of accountability, collaboration, and service excellence.
Financial Management
- Lead on service charge budgeting, monitoring, and reporting.
- Manage expenditure and ensure cost efficiency across all estate operations.
- Support financial audits and ensure accurate reporting and governance.
Health, Safety & Compliance
- Oversee health and safety management systems, risk assessments, and emergency procedures.
- Foster a strong safety culture and ensure all staff understand their compliance responsibilities.
Operations & Asset Management
- Oversee the delivery of maintenance, cleaning, security, landscaping, and building services to agreed standards.
- Manage contracts, suppliers, and service partners to ensure value for money and quality outcomes.
- Monitor long-term asset replacement plans and environmental initiatives
Stakeholder Engagement
- Build strong relationships with residents, local authorities, and other key partners.
- Provide clear communication and timely reporting to clients, investors, and senior management.
About You
Essential:
- Proven experience at senior management level in multi-site property operations management in a residential, commercial or mixed-use environment
- Strong leadership, communication, and stakeholder management skills.
- Comprehensive understanding of residential property management operations.
- Financial acumen, with experience managing multi-million-pound budgets and service charge accounts.
- Excellent problem-solving, decision-making, and organisational abilities.
- Discretion, professionalism, and the ability to handle confidential matters sensitively.
Desirable:
- Experience managing large-scale mixed-use developments.
- Familiarity with environmental and sustainability practices in estate management.
This is a 5 day a week on-site role. For further information please reply with your CV.
