Job Description
Team Leader Housing repairs and logistics
Location: Crawley (RH10 9XN)
Salary: £32,000 per annum
Sector: Social Housing Repairs & Maintenance
Employment Type: Full-time, Permanent
About the Opportunity
We are currently recruiting for an experienced and motivated Team Leader to join a growing team based in Crawley. This is a fantastic opportunity to play a key leadership role on an exciting new contract with a national housing provider.
The successful candidate will oversee the planning and logistics function for a busy repairs and maintenance service within the social housing sector. You will be responsible for leading a team of planners and customer service advisors to ensure the smooth, efficient, and customer-focused delivery of maintenance and repair works across a large housing portfolio.
Key Responsibilities
Lead and manage the Planning Team, ensuring effective scheduling of responsive repairs, voids, and planned works.
Oversee the daily allocation of jobs to operatives and contractors, ensuring all appointments are met in line with service level agreements (SLAs) and key performance indicators (KPIs).
Support and guide Customer Solutions Advisors, including managing escalations and complex repair enquiries.
Maintain oversight of call centre and team mailboxes, ensuring timely action and resolution of incoming requests.
Monitor individual and team performance, carrying out reviews and implementing performance improvement measures as required.
Act as the senior point of contact for operational queries, supporting both the team and the client relationship.
Promote continuous improvement and ensure a high standard of service delivery at all times.
About You
Experience in a planning, scheduling, or coordination role within housing, construction, or a maintenance-related field.
Previous experience managing or supervising a team.
Strong organisational and communication skills.
Confident using scheduling software, housing management systems, and general IT tools.
Ability to work under pressure and adapt quickly to changing demands.
Interested?
If you re looking for your next step in social housing and want to be part of a forward-thinking and ambitious team, please apply with your CV or call Leah Seber at Build Recruitment
