Managing Agent Co-Ordinator

Managing Agent Co-Ordinator
Location: Ealing, London Hybrid 2 days a week in the office
Salary: £29,969.00- £31,258.00
Type: Fixed term contract 12 months
Hours: 35 hours a week Monday to Friday
DBS Level: Basic

Responsible for supporting the delivery of the Managing Agents Project for the effective and efficient management of a portfolio of external managing agents.
To provide and deliver a full and effective administrative support to the wider team to ensure our approach meets our landlord and regulatory requirements. Responsible for the document management requirements for the team and project overall. Offer guidance and support to internal colleagues in respect of A2Dominions contractual relationship with external managing agents with reference to the headlease and current legislation.

Key Responsibilities
To deliver excellent standards and performance in relation to customer service, regulatory and legal compliance, best practice and innovation, specifically in the areas of:
Responsible for resolving low level resident queries promptly, including liaison with the A2Dominion Operational Teams.
Ensuring residents enquiries are responded to appropriately and service is delivered in accordance with service standards policies, procedures, statutory regulations and relevant Codes of Practice.
Support the managing agent project team with their workload by managing the communications from key stakeholders including third party owners; managing agents; and internal operational teams.
To assist with the collation and storage of data ensuring it is accessible by the team and wider business. This will include liaison with multiple internal teams who hold an interest in the data.
To generate and maintain reports which provide key data on the performance of the team. In addition, you will be required to provide feedback on the data collated including trends and recommendations for improvements.
To effectively liaise with counterparts across the business to provide a smooth running service.
Provide assistance and support to other roles in the team to cover staff shortages or high level demand.

More about you:
Educated to GCSE level or equivalent in Maths and English (Grades A - C)
Hold (or working towards) a professional qualification such as RICS (Royal Institution of Chartered Surveyors), ARLA Property mark, TPI (The Property Institute (Formerly IRPM , or CIH (Chartered Institute of Housing).
Good understanding of leasehold block management in the private sector and working with managing agents both directly employed and appointed by superior landlords
Excellent communication skills, both verbally and written.
Excellent interpersonal skills and ability to work collaboratively with stakeholders and colleagues.
Ability to work effectively under pressure and to meet deadlines and targets.
High Attention to detail
Accurate interpretation of financial data / service charge statements
Able to prioritise and work in an organised manner

About us
At A2Dominion, we re more than a housing provider. We re a not-for-profit organisation with a clear social purpose: to create homes and communities people love to live in. With over 38,000 homes across London and the South East, we reinvest our profits into building more affordable homes and delivering services that make a real difference. We re a G15 housing association with a strong social purpose.

Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include
25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
Up to 8% contributory pension
Flexible working
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Diversity & Inclusion
We re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria.
Reasonable adjustments are available throughout the process - just contact our Resourcing Team.

We know some people hesitate to apply if they don t meet every requirement. If that s you, we encourage you to apply if your skills and experience align please get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by Becci Zapala. The role closes on Friday 17 October 2025. We reserve the right to close early upon appointment of the right candidate.