Are you organised, customer-focused and confident managing complex situations? Join us as a Decant Officer and play a key role in supporting residents through the process of temporarily moving from their home. A decant can be a challenging and uncertain time for residents, and you ll be there to make the process as smooth as possible. You ll manage each resident s journey from start to finish, keeping them informed, coordinating with internal teams and external partners, and making sure the right arrangements are in place at the right time. No two decants will be the same. You ll work across teams including Repairs, Neighbourhoods, Legal and Finance, helping to resolve issues, influence decisions and keep things moving. You ll also support residents with additional or complex needs, making referrals to appropriate services where needed and responding to concerns or complaints with empathy and professionalism. This is a busy role where you ll manage competing priorities, maintain accurate records and make decisions in a fast-paced environment. We re looking for someone who is confident communicating with a wide range of people, enjoys solving problems and can stay organised when there are lots of moving parts. A full UK driving licence and access to a car are essential for this role. A Standard DBS check is required for this role. More About You Experience of managing complex customer cases or providing support to customers with additional needs Strong communication skills, with the ability to communicate clearly and empathetically with residents and a range of stakeholders Excellent organisational skills, with the ability to prioritise and manage a busy workload Confident problem solver with the ability to make decisions and influence others Experience managing internal and external relationships effectively High attention to detail, with experience maintaining accurate records and updating IT systems Able to work well under pressure and adapt to changing priorities Good working knowledge of Microsoft Word, Excel and Outlook GCSEs (or equivalent) in Maths and English (Grades A C / Grade 4 or above) CIH qualification would be advantageous A full UK driving licence and access to a car is essential Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Inclusion at A2Dominion We re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process just contact our Resourcing Team. We know some people may hesitate to apply unless they meet every requirement. If that s you, we d still encourage you to apply - or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Kate Jacobs.
21/08/2026
Seasonal
Are you organised, customer-focused and confident managing complex situations? Join us as a Decant Officer and play a key role in supporting residents through the process of temporarily moving from their home. A decant can be a challenging and uncertain time for residents, and you ll be there to make the process as smooth as possible. You ll manage each resident s journey from start to finish, keeping them informed, coordinating with internal teams and external partners, and making sure the right arrangements are in place at the right time. No two decants will be the same. You ll work across teams including Repairs, Neighbourhoods, Legal and Finance, helping to resolve issues, influence decisions and keep things moving. You ll also support residents with additional or complex needs, making referrals to appropriate services where needed and responding to concerns or complaints with empathy and professionalism. This is a busy role where you ll manage competing priorities, maintain accurate records and make decisions in a fast-paced environment. We re looking for someone who is confident communicating with a wide range of people, enjoys solving problems and can stay organised when there are lots of moving parts. A full UK driving licence and access to a car are essential for this role. A Standard DBS check is required for this role. More About You Experience of managing complex customer cases or providing support to customers with additional needs Strong communication skills, with the ability to communicate clearly and empathetically with residents and a range of stakeholders Excellent organisational skills, with the ability to prioritise and manage a busy workload Confident problem solver with the ability to make decisions and influence others Experience managing internal and external relationships effectively High attention to detail, with experience maintaining accurate records and updating IT systems Able to work well under pressure and adapt to changing priorities Good working knowledge of Microsoft Word, Excel and Outlook GCSEs (or equivalent) in Maths and English (Grades A C / Grade 4 or above) CIH qualification would be advantageous A full UK driving licence and access to a car is essential Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Inclusion at A2Dominion We re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process just contact our Resourcing Team. We know some people may hesitate to apply unless they meet every requirement. If that s you, we d still encourage you to apply - or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Kate Jacobs.
Do you want to make a genuine difference to people's lives? Join us as a Flexible Support Officer and play a key role in delivering high-quality support across our Domestic Abuse Service, helping clients rebuild their lives, regain independence and move towards a safer future. This is a varied and rewarding role where no two days are the same. You'll provide support across refuge settings, places of safety accommodation, outreach services and our Domestic Abuse helpline, working closely with colleagues, the Police, health professionals and other partner agencies. From carrying out needs assessments and developing support plans to advocating for clients and helping them access safe accommodation, you'll be part of a dedicated team that is committed to delivering compassionate, person-centred support. We're looking for someone who is empathetic, resilient and organised, with the ability to manage a varied workload and build positive relationships with people from a wide range of backgrounds. This role is based at our office in Oxford and requires regular travel across North and South Oxfordshire, with occasional travel to Westminster. A full UK driving licence and access to a vehicle are essential. An Enhanced DBS check is required for this role. Please refer to the attached Role Profile for full responsibilities and deliverables. More About You Experience supporting vulnerable people, ideally within domestic abuse, housing, support services or a similar environment Excellent communication and interpersonal skills Strong organisational skills with the ability to manage a varied workload and changing priorities Ability to remain calm, professional and resilient in challenging situations Experience carrying out assessments, support planning or case management would be advantageous Confidence working independently and as part of a multidisciplinary team Good IT skills and the ability to maintain accurate records and documentation Understanding of safeguarding and risk assessment principles would be advantageous GCSEs (or equivalent) in Maths and English (Grades A C) A full UK driving licence and access to a vehicle Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Inclusion at A2Dominion We re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process just contact our Resourcing Team. We know some people may hesitate to apply unless they meet every requirement. If that s you, we d still encourage you to apply or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Kate Jacobs.
14/08/2026
Full time
Do you want to make a genuine difference to people's lives? Join us as a Flexible Support Officer and play a key role in delivering high-quality support across our Domestic Abuse Service, helping clients rebuild their lives, regain independence and move towards a safer future. This is a varied and rewarding role where no two days are the same. You'll provide support across refuge settings, places of safety accommodation, outreach services and our Domestic Abuse helpline, working closely with colleagues, the Police, health professionals and other partner agencies. From carrying out needs assessments and developing support plans to advocating for clients and helping them access safe accommodation, you'll be part of a dedicated team that is committed to delivering compassionate, person-centred support. We're looking for someone who is empathetic, resilient and organised, with the ability to manage a varied workload and build positive relationships with people from a wide range of backgrounds. This role is based at our office in Oxford and requires regular travel across North and South Oxfordshire, with occasional travel to Westminster. A full UK driving licence and access to a vehicle are essential. An Enhanced DBS check is required for this role. Please refer to the attached Role Profile for full responsibilities and deliverables. More About You Experience supporting vulnerable people, ideally within domestic abuse, housing, support services or a similar environment Excellent communication and interpersonal skills Strong organisational skills with the ability to manage a varied workload and changing priorities Ability to remain calm, professional and resilient in challenging situations Experience carrying out assessments, support planning or case management would be advantageous Confidence working independently and as part of a multidisciplinary team Good IT skills and the ability to maintain accurate records and documentation Understanding of safeguarding and risk assessment principles would be advantageous GCSEs (or equivalent) in Maths and English (Grades A C) A full UK driving licence and access to a vehicle Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Inclusion at A2Dominion We re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process just contact our Resourcing Team. We know some people may hesitate to apply unless they meet every requirement. If that s you, we d still encourage you to apply or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Kate Jacobs.
Location: Bramlings House, Newbury, RG14 2FP Hours: Full-time, 35 hours per week, Monday to Friday Working Pattern: Site-based, 5 days per week Join A2Dominion as a Support Officer and play a key role in delivering person-centred support to individuals in supported housing, helping people with a range of needs to maintain stable tenancies, build independence and make a genuine difference to their day-to-day lives. An enhanced DBS is required for this role. Key Responsibilities Assess referrals and engage with prospective clients using a person-centred approach. Key to this role will be liaising with health professionals, other agencies and colleagues as appropriate Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes Flexibly deliver the support identified in an Independent Living Plan through regular person-centred contact, taking follow up action and coordinating wraparound support if required from other agencies (e.g. Adult Social Care, Criminal Justice, Health services) and internal departments Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner Actively contribute to the collection of data to be used in statutory returns Handle complaints and representations in accordance with A2Dominion s policy and undertake any necessary investigations Work outside of standard office hours, as required, to deliver services, following lone working procedures More About You Educated to GCSE level or equivalent in Maths and English (Grades A - C) A working knowledge and understanding of how to support people in achieving and maintaining independence Housing or Support related qualification is desirable but not essential Experience of providing support to diverse client groups, including individuals with mental health needs and/or substance misuse Knowledge of housing or welfare benefits systems and awareness of safeguarding principles would be desirable Strong organisational and IT skills, including ability to manage workload, meet targets, and use management information systems Ability to network and build strong relationships with partner agencies, community and key stakeholders Ability to communicate effectively at different levels and deal confidently with distressed, aggressive or challenging behaviour Driving Licence and access to own transport Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Inclusion at A2Dominion We re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process, just contact our Resourcing Team. We know some people may hesitate to apply unless they meet every requirement. If that s you, we d still encourage you to apply or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Kate Jacobs.
29/07/2026
Full time
Location: Bramlings House, Newbury, RG14 2FP Hours: Full-time, 35 hours per week, Monday to Friday Working Pattern: Site-based, 5 days per week Join A2Dominion as a Support Officer and play a key role in delivering person-centred support to individuals in supported housing, helping people with a range of needs to maintain stable tenancies, build independence and make a genuine difference to their day-to-day lives. An enhanced DBS is required for this role. Key Responsibilities Assess referrals and engage with prospective clients using a person-centred approach. Key to this role will be liaising with health professionals, other agencies and colleagues as appropriate Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes Flexibly deliver the support identified in an Independent Living Plan through regular person-centred contact, taking follow up action and coordinating wraparound support if required from other agencies (e.g. Adult Social Care, Criminal Justice, Health services) and internal departments Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner Actively contribute to the collection of data to be used in statutory returns Handle complaints and representations in accordance with A2Dominion s policy and undertake any necessary investigations Work outside of standard office hours, as required, to deliver services, following lone working procedures More About You Educated to GCSE level or equivalent in Maths and English (Grades A - C) A working knowledge and understanding of how to support people in achieving and maintaining independence Housing or Support related qualification is desirable but not essential Experience of providing support to diverse client groups, including individuals with mental health needs and/or substance misuse Knowledge of housing or welfare benefits systems and awareness of safeguarding principles would be desirable Strong organisational and IT skills, including ability to manage workload, meet targets, and use management information systems Ability to network and build strong relationships with partner agencies, community and key stakeholders Ability to communicate effectively at different levels and deal confidently with distressed, aggressive or challenging behaviour Driving Licence and access to own transport Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Inclusion at A2Dominion We re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process, just contact our Resourcing Team. We know some people may hesitate to apply unless they meet every requirement. If that s you, we d still encourage you to apply or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Kate Jacobs.
