Head Of Residents & Support

Head of Residents and Support
Location: Birmingham
Salary: Circa £66,677 + £5000 car allowance

Are you a dynamic leader, passionate about delivering excellent housing and support services? This is a fantastic opportunity to step into a senior leadership role where you ll shape resident services, champion safeguarding, and drive real improvements in people s lives.

We are seeking an experienced Head of Residents and Support to lead high-quality housing management and support services, ensuring compliance, innovation, and outstanding outcomes for residents. You will play a key role in embedding a culture of excellence, inspiring a dedicated team, and working collaboratively with partners to deliver services that meet diverse needs.

What you ll be doing:

• Leading housing management and support services to ensure residents receive safe, effective, and person-centred support.
• Acting as safeguarding lead, embedding best practice and overseeing complex and sensitive cases.
• Driving service improvement through innovation, learning from complaints, and engaging residents in service design.
• Developing pathways that enable residents to transition towards independent living.
• Leading projects that deliver real outcomes for communities while ensuring compliance with regulatory standards.
• Inspiring and developing your team to deliver high performance, ensuring they have the right skills to meet current and future needs.

What we re looking for:

• Significant leadership experience in housing or supported housing.
• A strong track record of delivering services in a regulated environment, with a deep understanding of compliance, safeguarding, and risk management.
• Excellent leadership and interpersonal skills with the ability to influence at all levels.
• Proven ability to deliver change, service improvements, and innovative solutions.
• Experience in financial management and using technology to enhance resident experience.
• CIH qualification (or willingness to work towards this) is desirable.

Why apply?

This role offers the chance to take ownership of a key service area where your leadership will make a direct impact on resident wellbeing and community outcomes. If you are highly motivated, strategic, and passionate about improving housing and support services, we d love to hear from you.

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.