22 jobs found

Admin - Planner & Scheduler 14.50 per hour Temp to Perm Tamworth We are currently recruiting for an Administrator (Planner & Scheduler) to join a busy and fast-paced team based in Tamworth , with an immediate start available . Job Details: Position: Administrator (Planner & Scheduler) Location: Tamworth Pay Rate: 14.50 per hour Contract: Temp to Perm (3-month probation) Hours: Monday to Friday, 8:00am - 4:30pm Start Date: ASAP Role Responsibilities: Planning and scheduling repairs and maintenance works Managing and updating spreadsheets accurately Making and receiving regular phone calls with tenants and contractors Booking appointments and coordinating workloads Ensuring all information is logged correctly and kept up to date Working efficiently in a fast-paced office environment Candidate Requirements: Previous administrative experience preferred Strong attention to detail and organisational skills Confident using spreadsheets (Excel or similar) Good communication skills, both written and verbal Ability to manage a busy workload and work to deadlines Driving licence preferred To apply, please submit an up-to-date CV . Alternatively, contact Tyler on (phone number removed) , Monday to Friday, 8:30am - 5:30pm.

Electrician Permanent contract 42.5 hours per week Mon to Fri Salary: £40,000 to £45,000 Van & Fuel Card provided The Vacancy We have an opportunity for an Electrician to join our clients team within the Reactive Maintenance Division. You will be working from the Lambeth office and covering the surrounding areas, working on the social housing contract. The primary focus of this role will be to undertake all tasks to achieve first time fix and deliver a high standard of workmanship in a timely and productive manner always affording excellent customer service to the client. Key Accountabilities will include: Undertaking repair/ renewal works within your Electricians remit and work with associated trades Ensure maintenance work is undertaken safely and in accordance with all technical standards Communicate effectively with residents, scheduler and line manager Work safely and in compliance with Health & Safety and safeguarding requirements Remain up-to-date with technical and legal requirements of skill area Working in partnership with other operatives to complete repairs, if required Completing time sheets work sheets detailing work undertaken and materials used after each job undertaken, via a PDA You must have: A full UK driving licence Level 3 Qualification 18th Edition Inspection and Testing (2391 or 2394/2395) You will hold a full UK diving licence, be confident in managing your own workload and will ideally already have experience of the housing maintenance sector. For more details, please call Kiera on (phone number removed) or please send your most up date CV to (url removed)

The Role We are currently recruiting for an Area Scheduler to support a busy highways maintenance contract in Cambridgeshire. This is a key role responsible for planning, programming and coordinating a wide range of highways maintenance works, ensuring all activities are efficiently scheduled, compliant with Street Works regulations, and delivered within contractual timescales. You will work closely with depot supervisors, inspectors, delivery teams and local authority stakeholders to maximise productivity, manage permits, and ensure safety defects and reactive works are scheduled effectively. Key Responsibilities Prepare and manage highways maintenance programmes in collaboration with Depot Supervisors and Area Management Plan, coordinate and optimise works to improve efficiency and resource utilisation Schedule safety defect repairs and reactive works within agreed response times Create, manage and update Street Works permits in line with legislation and local authority requirements Liaise with Local Authority Street Works teams, Highway Officers and Inspectors Coordinate traffic management, advance warning signage and resident communications Allocate emergency works to appropriate gangs and support the delivery teams Update programmes with live progress and escalate delays or risks where required Schedule work orders to mobile devices and support operatives with system use (Causeway) Ensure materials are ordered in line with scheduled works Maintain accurate programme and scheduling system records Support KPI reporting and assist with administrative duties as required Skills & Experience Required Previous experience in scheduling or programming construction or maintenance works (highways experience preferred) Strong understanding of Street Works permitting and the Traffic Management Act Working knowledge of NRSWA and Safety at Street Works and Road Works Code of Practice Confident IT user, with good experience of Microsoft Office (Excel, Outlook, etc.) Experience working with mobile workforce or scheduling systems is desirable Strong communication skills, both written and verbal Ability to manage multiple priorities and work to tight deadlines Personal Attributes Highly organised with strong attention to detail Collaborative team player with the ability to build effective working relationships Proactive and solutions-focused approach to problem solving Comfortable working independently and managing your own workload Committed to safety, compliance and continuous improvement If you are interested in this role apply now and contact Luke Thompson for more information.

REPAIRS SCHEDULER/ PLANNER ROLE SE London Hybrid Working - Office Based Exciting opportunity to join a large Property Services Contractor Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration. Key responsibilities: Managing operatives diaries Liaising with tenants and operatives to arrange repairs Planning repairs works for pre and post inspection, reactive, voids and emergency repairs Prioritising emergency works Booking appointments and allocating works to the available operatives, and following works from start through to completion Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work Ensure all relevant data is up-dated on a timely basis Accurate filing of contract paperwork and ongoing maintenance of files, to include for example time sheets and completion sheets from sub contractors. Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments. Work with colleagues, residents, operatives, sub-contractors and other suppliers to ensure targets are met and an excellent service is delivered. Use and update the IT and other systems, inputting and extracting information and ensuring protocol is followed. Ensure requirements of Health and Safety legislation are followed and undertake Health and Safety training as required. Key skills and experience Experience of working in a customer service environment Experience in a Housing environment Experience in a repairs & maintenance environment Makes decisions based on set standards and procedures Consistently maintains high level of performance. Communicates in a clear, concise and constructive manner based on own knowledge and experience, meeting the needs of the caller effectively and efficiently, remaining calm and in control. Resilient in difficult or stressful situations Able to empathise with customers Able to produce clear and concise correspondence. Accurate IT skills (Microsoft Word) 35hour week If you have the relevant experience and are available straight away please apply with your most recent CV

Repairs Manager Birmingham Area Permanent OR Interim 45,000 - 50,000 Hamilton Woods Associates are currently working with a Birmingham based social housing provider to recruit for a Repairs Manager, either on an interim or permanent basis, to deliver their repairs and maintenance programme. Hybrid working is offered, with 3 days from their offices, and 2 days from home. Responsibilities of the Repairs Manager includes: Leading on the delivery of an excellent repairs and maintenance service for a stock size of over 5,000 properties Ensuring an efficient and cost-effective delivery of reactive, void and planned workstreams Managing, motivating, and developing a team of 3 Assistant Managers, and a total of 60 DLO, schedulers and administrators Managing annual budgets of over 4.5 million Ensuring the management of all aspects of health and safety Negotiating and preparing tenders for work and preparation of contract specifications To be considered for this role, please contact Alice Wright- Senior Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please consider your application unsuccessful

Scheduler Repairs, Maintenance & SOR Works Experienced Repairs Scheduler wanted in Enfield manage SOR works, disrepair, voids, and backlog from day one. We are seeking an experienced Scheduler to join a busy repairs and maintenance team in Enfield. This role is ideal for someone who can hit the ground running, manage SOR works, and reduce backlog efficiently. Key responsibilities: Lead repairs scheduling across disrepair, voids, maintenance, decorating, and tiling projects. Manage and reduce Schedule of Rates (SOR) backlog , ensuring timely completion and accurate billing. Build and oversee Schedule 7 & 8 programmes , prioritising works and allocating resources efficiently. Liaise with operatives, subcontractors, and supervisors to keep projects on track. Maintain accurate system updates and records for reporting and operational efficiency. Key skills & qualifications: Proven experience as a Scheduler , Maintenance Planner , or similar in repairs or construction. Strong knowledge of SOR works, disrepair scheduling, and voids management . Excellent organisational, planning, and communication skills. Ability to prioritise workload and work independently. Experience coordinating tiling, decorating, and general repairs across multiple projects. This Scheduler role in Enfield offers up to £50,000, Monday Friday office-based work, and the chance to take ownership of a busy repairs and maintenance scheduling function. Apply today to join a fast-paced team and make an immediate impact!

Repairs Scheduler £27,825.00 per annum Bedford (Hybrid Working) Full Time (37 hours per week) Permanent This role is hybrid, working from our head office in Bedford and from home. You will be office-based until fully trained; once competent, you can adopt a hybrid working pattern, to be agreed with the Scheduling Team Leader. There is a requirement to work a late shift from home (12pm 8pm). In addition, one week in every four you will work half a day on a weekday and half a day on a Saturday. We can be flexible with this. Make a real difference in our brand-new in-house repairs & maintenance service Are you an experienced works scheduler with a background in dynamic scheduling systems and a passion for delivering excellent customer service? Do you want to be part of our brand-new in-house repairs & maintenance service, where your work makes a difference to our customers and you re valued as a key member of our workforce? If so, we want to hear from you! Repairs and maintenance services affect our customers personally, impacting their quality of life and satisfaction with their homes. To provide the very best service possible, we are bringing our repairs and maintenance service in-house. As a Repair Scheduler you will be: Be a confident people person who works seamlessly with our tradespeople and sub-contractors. Scheduling the right colleague for each job and plan daily workloads efficiently and effectively. Helping maximise first-time-fix rates and minimise travel between jobs. Reducing disruption to customers by planning thoughtfully and communicating clearly. What We re Looking for a Repair Scheduler: Experience of logistical planning or other comparable scheduling service. An organised approach to work, with a positive attitude and great time management. A strong, demonstrable commitment to excellence in customer service through empathetic and considerate approaches to jobs. Housing repairs and maintenance knowledge beneficial, but not essential. Good communication and IT skills. Working pattern Hybrid role: office-based during training, then a mix of office and home working (to be agreed). Late shift 12pm 8pm from home. One week in every four includes half-day weekday and half-day Saturday working (flexible). Why Join Us? At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Employee Benefits We believe in rewarding our team with more than just a paycheque. In addition to a wealth of other benefits and as part of our commitment to your wellbeing and development, we offer: A competitive salary of £27,825.00 per annum. Annual leave entitlement of 28 days (increasing, with length of service to 33 days) PLUS paid bank holidays. Generous contributory pension scheme, with up to 12% contributed by bpha. Free private health care (family members can also be added at a cost). Free life assurance. Discounted gym membership. A range of free wellbeing services including digital gym and fitness classes. Hybrid working. Are you ready to make a difference? If you re ready to make a positive impact and develop your career in our team, we d love to hear from you! Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.

Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, permanent Based in Basildon 27,500 Are you an experienced Repairs Planner? If so, we may be able to help you! We are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing. This is a full time, permanent position based in Basildon. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now, or for more information, call Meg on (phone number removed)!

Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, Permanent position Based in South London Salary: £25-30k Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find experienced, and proactive Repairs Planners / Schedulers / Customer Service Advisors to join their team, working on repairs and maintenance within social housing. This is a full time, permanent position, based in South London. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and tradesYou will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now, or call Meg on (phone number removed) Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies

Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, Permanent position Based in South London Salary: £25-30k Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find experienced, and proactive Repairs Planners / Schedulers / Customer Service Advisors to join their team, working on repairs and maintenance within social housing. This is a full time, permanent position, based in South London. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and tradesYou will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now, or call Meg on (phone number removed) Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies

Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, Permanent position Based in Leeds Salary: £19K-£22K Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find experienced, and proactive Repairs Planners / Schedulers to join their team, working on repairs and maintenance within social housing. This is a full time, permanent position, based in Leeds. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and tradesYou will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now, or call Meg on (phone number removed) Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies

Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Temp - Perm Based in Birmingham £22,000 per annum Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find experienced, and proactive Repairs Planners/ Schedulers to join their team, working on repairs and maintenance within social housing. This is a full time, temp - perm position. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on Hunt Group system Managing operatives diaries Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and tradesYou will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now, or call Meg on (phone number removed) Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies

Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, Permanent position Based in Leeds Salary: £19K-£22K Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find experienced, and proactive Repairs Planners / Schedulers to join their team, working on repairs and maintenance within social housing. This is a full time, permanent position, based in Leeds. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and tradesYou will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now, or call Meg on (phone number removed) Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies

Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Temp - Perm Based in Birmingham £22,000 per annum Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find experienced, and proactive Repairs Planners/ Schedulers to join their team, working on repairs and maintenance within social housing. This is a full time, temp - perm position. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on Hunt Group system Managing operatives diaries Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and tradesYou will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now, or call Meg on (phone number removed) Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies

Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Temp - Perm Based in Birmingham £22,000 per annum Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find experienced, and proactive Repairs Planners/ Schedulers to join their team, working on repairs and maintenance within social housing. This is a full time, temp - perm position. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on Hunt Group system Managing operatives diaries Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and tradesYou will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now, or call Meg on (phone number removed) Howells is acting as an Employment Business in relation to this vacancy

Customer Services Advisor - Repairs & Maintenance £20,000 - £22,000 per annum Immediate start - perm role Based in Enfield Are you an experienced Customer Service advisor / call centre operative? Do you have impeccable Customer Service skills along with the drive and determination to further your career in an exciting new position? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find experienced, and proactive CSA/ Repairs Call Centre Operatives to join their team in North London, working on repairs and maintenance within social housing, commercial and residential properties. These are full time permanent positions. The roles are based in Enfield. For this role, you must have experience as a CSA / Call Centre Operative working on a Social Housing contract, either for a main contractor or RSL, along with excellent time management and communication skills. You will also ideally have experience of using Impact Response repairs and maintenance software. Planner / Scheduler and CSA Responsibilities: Managing calls Managing operatives diaries Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies such as skip hire and kitchen deliveries etc. Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and tradesPlanner / Scheduler Salary and Benefits: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time position - 40 hour working week, Monday to Friday 8am - 6pm. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells Contracts are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Contracts acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies

Building Repairs Scheduler - Housing Maintenance Public Sector Appointment SW London (mainly home based) 3-6 Month Contract £24.00 per hour The Client requires a Local Authority experienced Repairs Scheduler to To plan and schedule repair appointments / programmed works, so as to achieve maximum productivity, ensuring that suitably qualified operatives are correctly and efficiently allocated at all times. To pro-actively manage operative resources to ensure repairs are completed right first time. Dedicated to ensuring that the council’s customers receive an excellent standard of service. Principal Accountabilities General Functions 1. Responsible for scheduling all appointments and programmed works with suitably qualified operatives using available technology and reporting tools to ensure business objectives are fully achieved within agreed timeframes. 2. To ensure performance monitoring systems are in place, and information is accurate and effective, and in accordance with financial regulations. 3. Using own initiative, proactively manage work orders using IT systems ensuring that variations and complex orders are managed and coordinated and accurate records are in place to monitor through to completion. 4. To operate customer satisfaction surveys and communicate with customers to discuss and resolve repairs issues and to escalate these issues to the relevant managers as required. 5. To receive and resolve all calls from operatives including variation requests, no access reports, requests for additional jobs, etc. 6. To answering client and customer queries - providing repairs knowledge and guidance to assist them in resolving issues. 7. To undertake data entry tasks as required and o work diligently towards achieving service KPIs and qualitative / quantitative performance targets. 8. To manage the relation between different service areas deliver effective customer service. 9. To ensure that the dynamic appointment scheduling system data base is accurately maintained and managed - observing good system housekeeping, user maintenance, and best practice at all times. 10. To help meet KPI performance targets and customer satisfaction targets for the service area. 11. To ensure that service is delivered to a standard that meets or exceeds council’s service promise to residents. 12. To prepare of records and statistics as required and respond to written and verbal icasework and complaints in a timely manner, in order to resolve issues effectively and speedily. 13. To monitor and report on operative performance in terms of missed appointments, customer satisfaction levels, etc and to escalate issues to the relevant manager. 14. To maintain a comprehensive and up to date knowledge of all relevant legislation, procedures and best practice for the service area. 15. To liaise with internal and external agencies to ensure high standards of service delivery. 16 To ensure staffing, training, financial and other operational administrative information and records are maintained (both manually and on computer), and that information used and provided by SBS is accurate and appropriately filed / stored. 17. To carry out all necessary liaisons, including attendance at meetings with, contractors, residents and officers, as required

Our client, based in South Wales, is currently recruiting for a Repairs Team Manager on a temporary contract for three months. Our client are a social housing provider who are proud to offer an efficient maintenance service for both planned and reactive works. The position is due to start immediately on a full time basis. The hourly rate is negotiable based on experience for this position. The ideal candidate will have experience line managing trade operatives in a Social Housing environment. Duties will include (but not limited to): * Directly line manage a 16 Trades Operatives, one team leader and two schedulers * Plan and co-ordinate reactive and planned maintenance works including kitchen, bathroom and boiler replacements * Monitor and forecast team budgets * Assist in the implementation of a new scheduling system in house and directly manage schedulers * Oversee and ensure team performance, both for out of hours contractors and in house DLO * Utilise in house data to determine future profitability * Organise repairs and improvements on voids properties to ensure an efficient relet * Ensure the Health and Safety of the DLO and management team * Ensure repairs fall in line with WHQS protocols * Take responsibility for the training and development of trade operatives Experience required: Managed Trade Operatives in a Social Housing capacity Understanding of DRS/ Scheduling systems Skills, knowledge and expertise required: Analytical and profit-driven approach to work Understanding of Social Housing protocols and expectations Rewards and Benefits: Flexible working hours Opportunities to work from home Working hours: 35 hours per week Monday - Friday 8am-4pm Please note that you require recent experience to apply for this role. For further information on the position, please contact Evan Yabsley or Mike Hodgetts. James Andrews is acting as an employment agency and business in relation to this role. KEYWORDS: Team Leader; Manager; Supervisor; DLO; Operatives; Housing Association At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £50 each once they have completed 20 days in a role via James Andrews!* *Terms and conditions apply, contact us for details

Repairs Planner - Social Housing Repairs & Maintenance £22-£25k Depending on Experience Based in Folkestone Are you an experienced Planner and Customer Service Provider? Do you have impeccable Customer Service skills along with the drive and determination to further your career in an exciting new position? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find an experienced, and proactive Service Planner/Scheduler to join their team in Folkestone, working on repairs and maintenance within social housing. This is a full time, permanent position. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also ideally have experience of using Impact Response repairs and maintenance software. Planner / Scheduler and CSA Responsibilities: Managing calls on Hunt Group system Managing operatives diaries Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies such as skip hire and kitchen deliveries etc. Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and tradesPlanner / Scheduler Salary and Benefits: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time position - 40 hour working week, Monday to Friday for which you will receive a highly competitive salary of £22-£25k depending on experience. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies

Senior Scheduler/Planner We are currently working with a construction and drainage contractor who have a permanent opportunity for a Senior Scheduler to work in their busy head office in Warrington. This company prides themselves on giving the very best customer care possible to their client base and supply chain. Clients that they currently work with are in both the private sector and public sector. This role will involve proactively working with Operatives and managing the Operatives diaries to ensure that work is being carried out and customer satisfaction ratings remain high. You will be taking calls from customers and liaising with Operatives to ensure that work is being carried out to the highest standard and jobs are completed. Your skills and experience required: It will be essential to have worked in the construction or drainage sector previously and worked in a fast paced environment. You will be booking in jobs for operatives and managing any complaints or concerns from clients. You'll need to demonstrable experience of interpreting and prioritising complaints and request for repair data as well as efficiently and effectively distributing the workload to Operatives working across the local area via a computer and scheduling system that uses PDAs. You'll also see the process for booking in jobs for Operatives right through to job completion and report on relevant statistics, supporting the customer service manager in maintaining fast and efficient response times. Experience in roles such as Repairs Co-ordinator, Works Scheduler or Service Desk Administrator is ideal for this position. This is a permanent opportunity £30k+. If you are interested in hearing more about this role, please email an updated cv application to (url removed)