Part of the Stonewater Group, Mount Green Housing Association meets people s housing needs across Surrey and North Sussex through the delivery of a local service to its residents. Here at Mount Green, we are now seeking a Planned Works Project Officer to support the planned works programme manager (PWPM) to deliver effective programmes of work that deliver excellent customer outcomes and engagement from the outset to completion. We are looking for an excellent communicator, with the ability to foster effective relationships internally and externally. Role purpose: To deliver the stock investment and planned works programmes for MGHA properties. To support and inform the development of delivery programmes with PWPM, 3rd party consultants and contractor partners, reviewing and reporting on progress, resulting in a cost effective and resident focused service. The ideal candidate will: Be qualified in a relevant technical discipline, or the ability to demonstrate suitable experience to meet the requirements of this role. Ideally have an appropriate academic qualification such as a HNC in Building Surveying / Construction or willingness to work towards. Have knowledge and experience of the design and specification of cyclical planned and improvement programmes Understand supply chain management. Have understanding of the scope, requirements and application of relevant health and safety legislation Have strong knowledge of general building construction, Planning Regulations, Building Regulations and the Construction, Design and Management Regulations 2010 Experience of managing a planned maintenance and programmed contract works service, in a social housing environment Excellent IT and data analytical skills, including the ability to analyse data and market trends. Strong organisational, logistics and planning skills. You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence. Additionally, this role is well-suited to be part of our out of-hours response team who work on a rota-basis. Mount Green reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. We would love to hear from you! Are you ready to ? We want our workforce to be representative of all sections of society and welcome applications from everyone. We are a Disability Confident Employer which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues . We guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.
Oct 20, 2025
Full time
Part of the Stonewater Group, Mount Green Housing Association meets people s housing needs across Surrey and North Sussex through the delivery of a local service to its residents. Here at Mount Green, we are now seeking a Planned Works Project Officer to support the planned works programme manager (PWPM) to deliver effective programmes of work that deliver excellent customer outcomes and engagement from the outset to completion. We are looking for an excellent communicator, with the ability to foster effective relationships internally and externally. Role purpose: To deliver the stock investment and planned works programmes for MGHA properties. To support and inform the development of delivery programmes with PWPM, 3rd party consultants and contractor partners, reviewing and reporting on progress, resulting in a cost effective and resident focused service. The ideal candidate will: Be qualified in a relevant technical discipline, or the ability to demonstrate suitable experience to meet the requirements of this role. Ideally have an appropriate academic qualification such as a HNC in Building Surveying / Construction or willingness to work towards. Have knowledge and experience of the design and specification of cyclical planned and improvement programmes Understand supply chain management. Have understanding of the scope, requirements and application of relevant health and safety legislation Have strong knowledge of general building construction, Planning Regulations, Building Regulations and the Construction, Design and Management Regulations 2010 Experience of managing a planned maintenance and programmed contract works service, in a social housing environment Excellent IT and data analytical skills, including the ability to analyse data and market trends. Strong organisational, logistics and planning skills. You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence. Additionally, this role is well-suited to be part of our out of-hours response team who work on a rota-basis. Mount Green reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. We would love to hear from you! Are you ready to ? We want our workforce to be representative of all sections of society and welcome applications from everyone. We are a Disability Confident Employer which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues . We guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.
We are recruiting for an ambitious Stakeholder Engagement Officer looking for a new challenge in the world of tunnelling construction on the new HARP (Haweswater Aqueduct Resilience Programme) project. What matters to us Communications, Community Engagement or Marketing Experience Experience in providing communications support to senior management level Excellent stakeholder management skills and capable of building strong working relationships Highly organised with excellent attention to detail is essential - including good writing and grammar skills Computer literate with a good working knowledge of Microsoft packages and social media Previous experience within the construction industry advantageous but not required Your contribution to our company HARP is a major scheme to maintain drinking water supplies across Cumbria, Lancashire and Greater Manchester for future generations. The Haweswater Aqueduct is a 110km pipeline which runs from the Lake District, through Lancashire and into Greater Manchester. Originally constructed in the 1950s, the pipeline needs essential upgrade work and will see the replacement of the existing tunnel sections to ensure it can continue to supply customers for generations to come. Requirements: Support the Senior Engagement Manager in the development & implementation of the project Communications and Stakeholder Engagement strategy, and be responsible for the local stakeholder management plans for key stakeholders and community engagement, ensuring coordination and quality control of all communications Assist the Senior Engagement Manager in ensuring the project works are carried out in accordance with relevant U&As and other 3rd Party Agreements and within specified timescales, including collaborating with others (e.g. The Client and Contractors etc.) to deliver consistency and 'Best for Programme' outcomes Work as part of the Community Engagement team to ensure consistency of information to stakeholders, the client and the wider community Work closely with the UK Communications team to keep them updated and informed of all forthcoming stakeholder and engagement activities and any potential reputational issues Liaison with stakeholders and the Project team for the assessment of the impact of design and construction activities on consents and agreement order, local community representatives and stakeholders, and to assist in the development of alternative methods or other solutions to stakeholder issues throughout the life of the project Development and implementation of local communication and engagement, event and visit plans and provide support for community events Work closely with the Project team to support the development of a schedule of construction information for the client, wider community and internal/external stakeholders Draft letters and newsletters for local communities and stakeholders and arrange distribution Attend regular liaison meetings with project colleagues, the client and other contractors to ensure sharing of best practices, innovation and continuous improvement. Share these stories with the communications team and client for external (press, social media, website etc.) and internal communication (newsletter, intranet, magazine etc.) channels Assist in managing proactive and reactive press and stakeholder enquiries Monitor and record the Company's media coverage on the project and local/regional area Drive the promotion of and protect the Company brand. Oversee and monitor the use of the Company corporate design and use of the brand on the project and local/regional area Act as deputy for the Engagement Manager (or equivalent) as required What you stand to gain We stand for respect, partnership, and sustainability, creating a work environment that promotes safety, health, and development. Our committed and healthy employees are our most valuable asset - the foundation for sustainable growth and innovation. With our "People. Planet. Progress." strategy and the motto WORK ON PROGRESS, we drive change forward - with the goal of climate neutrality by 2040. This happens after the successful application 1. Screening of applications - careful review and evaluation of submitted documents 2. Decision, whether to invite an applicant to an interview 3. Getting to know the candidate in a virtual or personal setting - the number of interviews may vary depending on the position 4. Welcome to STRABAG SE- clarifying the offer and the final details regarding the candidate's entry See what others have to say Still searching? Discover more opportunities to work for us. London Tunnel Construction Full-time Buyer STRABAG UK Limited Town Planner STRABAG UK Ltd London Tunnel Construction Full-time
Oct 20, 2025
Full time
We are recruiting for an ambitious Stakeholder Engagement Officer looking for a new challenge in the world of tunnelling construction on the new HARP (Haweswater Aqueduct Resilience Programme) project. What matters to us Communications, Community Engagement or Marketing Experience Experience in providing communications support to senior management level Excellent stakeholder management skills and capable of building strong working relationships Highly organised with excellent attention to detail is essential - including good writing and grammar skills Computer literate with a good working knowledge of Microsoft packages and social media Previous experience within the construction industry advantageous but not required Your contribution to our company HARP is a major scheme to maintain drinking water supplies across Cumbria, Lancashire and Greater Manchester for future generations. The Haweswater Aqueduct is a 110km pipeline which runs from the Lake District, through Lancashire and into Greater Manchester. Originally constructed in the 1950s, the pipeline needs essential upgrade work and will see the replacement of the existing tunnel sections to ensure it can continue to supply customers for generations to come. Requirements: Support the Senior Engagement Manager in the development & implementation of the project Communications and Stakeholder Engagement strategy, and be responsible for the local stakeholder management plans for key stakeholders and community engagement, ensuring coordination and quality control of all communications Assist the Senior Engagement Manager in ensuring the project works are carried out in accordance with relevant U&As and other 3rd Party Agreements and within specified timescales, including collaborating with others (e.g. The Client and Contractors etc.) to deliver consistency and 'Best for Programme' outcomes Work as part of the Community Engagement team to ensure consistency of information to stakeholders, the client and the wider community Work closely with the UK Communications team to keep them updated and informed of all forthcoming stakeholder and engagement activities and any potential reputational issues Liaison with stakeholders and the Project team for the assessment of the impact of design and construction activities on consents and agreement order, local community representatives and stakeholders, and to assist in the development of alternative methods or other solutions to stakeholder issues throughout the life of the project Development and implementation of local communication and engagement, event and visit plans and provide support for community events Work closely with the Project team to support the development of a schedule of construction information for the client, wider community and internal/external stakeholders Draft letters and newsletters for local communities and stakeholders and arrange distribution Attend regular liaison meetings with project colleagues, the client and other contractors to ensure sharing of best practices, innovation and continuous improvement. Share these stories with the communications team and client for external (press, social media, website etc.) and internal communication (newsletter, intranet, magazine etc.) channels Assist in managing proactive and reactive press and stakeholder enquiries Monitor and record the Company's media coverage on the project and local/regional area Drive the promotion of and protect the Company brand. Oversee and monitor the use of the Company corporate design and use of the brand on the project and local/regional area Act as deputy for the Engagement Manager (or equivalent) as required What you stand to gain We stand for respect, partnership, and sustainability, creating a work environment that promotes safety, health, and development. Our committed and healthy employees are our most valuable asset - the foundation for sustainable growth and innovation. With our "People. Planet. Progress." strategy and the motto WORK ON PROGRESS, we drive change forward - with the goal of climate neutrality by 2040. This happens after the successful application 1. Screening of applications - careful review and evaluation of submitted documents 2. Decision, whether to invite an applicant to an interview 3. Getting to know the candidate in a virtual or personal setting - the number of interviews may vary depending on the position 4. Welcome to STRABAG SE- clarifying the offer and the final details regarding the candidate's entry See what others have to say Still searching? Discover more opportunities to work for us. London Tunnel Construction Full-time Buyer STRABAG UK Limited Town Planner STRABAG UK Ltd London Tunnel Construction Full-time
We are recruiting for an ambitious Stakeholder Engagement Officer looking for a new challenge in the world of tunnelling construction on the new HARP (Haweswater Aqueduct Resilience Programme) project. What matters to us Communications, Community Engagement or Marketing Experience Experience in providing communications support to senior management level Excellent stakeholder management skills and capable of building strong working relationships Highly organised with excellent attention to detail is essential - including good writing and grammar skills Computer literate with a good working knowledge of Microsoft packages and social media Previous experience within the construction industry advantageous but not required Your contribution to our company HARP is a major scheme to maintain drinking water supplies across Cumbria, Lancashire and Greater Manchester for future generations. The Haweswater Aqueduct is a 110km pipeline which runs from the Lake District, through Lancashire and into Greater Manchester. Originally constructed in the 1950s, the pipeline needs essential upgrade work and will see the replacement of the existing tunnel sections to ensure it can continue to supply customers for generations to come. Requirements: Support the Senior Engagement Manager in the development & implementation of the project Communications and Stakeholder Engagement strategy, and be responsible for the local stakeholder management plans for key stakeholders and community engagement, ensuring coordination and quality control of all communications Assist the Senior Engagement Manager in ensuring the project works are carried out in accordance with relevant U&As and other 3rd Party Agreements and within specified timescales, including collaborating with others (e.g. The Client and Contractors etc.) to deliver consistency and 'Best for Programme' outcomes Work as part of the Community Engagement team to ensure consistency of information to stakeholders, the client and the wider community Work closely with the UK Communications team to keep them updated and informed of all forthcoming stakeholder and engagement activities and any potential reputational issues Liaison with stakeholders and the Project team for the assessment of the impact of design and construction activities on consents and agreement order, local community representatives and stakeholders, and to assist in the development of alternative methods or other solutions to stakeholder issues throughout the life of the project Development and implementation of local communication and engagement, event and visit plans and provide support for community events Work closely with the Project team to support the development of a schedule of construction information for the client, wider community and internal/external stakeholders Draft letters and newsletters for local communities and stakeholders and arrange distribution Attend regular liaison meetings with project colleagues, the client and other contractors to ensure sharing of best practices, innovation and continuous improvement. Share these stories with the communications team and client for external (press, social media, website etc.) and internal communication (newsletter, intranet, magazine etc.) channels Assist in managing proactive and reactive press and stakeholder enquiries Monitor and record the Company's media coverage on the project and local/regional area Drive the promotion of and protect the Company brand. Oversee and monitor the use of the Company corporate design and use of the brand on the project and local/regional area Act as deputy for the Engagement Manager (or equivalent) as required What you stand to gain We stand for respect, partnership, and sustainability, creating a work environment that promotes safety, health, and development. Our committed and healthy employees are our most valuable asset - the foundation for sustainable growth and innovation. With our "People. Planet. Progress." strategy and the motto WORK ON PROGRESS, we drive change forward - with the goal of climate neutrality by 2040. This happens after the successful application 1. Screening of applications - careful review and evaluation of submitted documents 2. Decision, whether to invite an applicant to an interview 3. Getting to know the candidate in a virtual or personal setting - the number of interviews may vary depending on the position 4. Welcome to STRABAG SE- clarifying the offer and the final details regarding the candidate's entry See what others have to say Still searching? Discover more opportunities to work for us. London Tunnel Construction Full-time Buyer STRABAG UK Limited Town Planner STRABAG UK Ltd London Tunnel Construction Full-time
Oct 20, 2025
Full time
We are recruiting for an ambitious Stakeholder Engagement Officer looking for a new challenge in the world of tunnelling construction on the new HARP (Haweswater Aqueduct Resilience Programme) project. What matters to us Communications, Community Engagement or Marketing Experience Experience in providing communications support to senior management level Excellent stakeholder management skills and capable of building strong working relationships Highly organised with excellent attention to detail is essential - including good writing and grammar skills Computer literate with a good working knowledge of Microsoft packages and social media Previous experience within the construction industry advantageous but not required Your contribution to our company HARP is a major scheme to maintain drinking water supplies across Cumbria, Lancashire and Greater Manchester for future generations. The Haweswater Aqueduct is a 110km pipeline which runs from the Lake District, through Lancashire and into Greater Manchester. Originally constructed in the 1950s, the pipeline needs essential upgrade work and will see the replacement of the existing tunnel sections to ensure it can continue to supply customers for generations to come. Requirements: Support the Senior Engagement Manager in the development & implementation of the project Communications and Stakeholder Engagement strategy, and be responsible for the local stakeholder management plans for key stakeholders and community engagement, ensuring coordination and quality control of all communications Assist the Senior Engagement Manager in ensuring the project works are carried out in accordance with relevant U&As and other 3rd Party Agreements and within specified timescales, including collaborating with others (e.g. The Client and Contractors etc.) to deliver consistency and 'Best for Programme' outcomes Work as part of the Community Engagement team to ensure consistency of information to stakeholders, the client and the wider community Work closely with the UK Communications team to keep them updated and informed of all forthcoming stakeholder and engagement activities and any potential reputational issues Liaison with stakeholders and the Project team for the assessment of the impact of design and construction activities on consents and agreement order, local community representatives and stakeholders, and to assist in the development of alternative methods or other solutions to stakeholder issues throughout the life of the project Development and implementation of local communication and engagement, event and visit plans and provide support for community events Work closely with the Project team to support the development of a schedule of construction information for the client, wider community and internal/external stakeholders Draft letters and newsletters for local communities and stakeholders and arrange distribution Attend regular liaison meetings with project colleagues, the client and other contractors to ensure sharing of best practices, innovation and continuous improvement. Share these stories with the communications team and client for external (press, social media, website etc.) and internal communication (newsletter, intranet, magazine etc.) channels Assist in managing proactive and reactive press and stakeholder enquiries Monitor and record the Company's media coverage on the project and local/regional area Drive the promotion of and protect the Company brand. Oversee and monitor the use of the Company corporate design and use of the brand on the project and local/regional area Act as deputy for the Engagement Manager (or equivalent) as required What you stand to gain We stand for respect, partnership, and sustainability, creating a work environment that promotes safety, health, and development. Our committed and healthy employees are our most valuable asset - the foundation for sustainable growth and innovation. With our "People. Planet. Progress." strategy and the motto WORK ON PROGRESS, we drive change forward - with the goal of climate neutrality by 2040. This happens after the successful application 1. Screening of applications - careful review and evaluation of submitted documents 2. Decision, whether to invite an applicant to an interview 3. Getting to know the candidate in a virtual or personal setting - the number of interviews may vary depending on the position 4. Welcome to STRABAG SE- clarifying the offer and the final details regarding the candidate's entry See what others have to say Still searching? Discover more opportunities to work for us. London Tunnel Construction Full-time Buyer STRABAG UK Limited Town Planner STRABAG UK Ltd London Tunnel Construction Full-time
Mount Green Housing Association
Leatherhead, Surrey
Part of the Stonewater Group, Mount Green Housing Association meets people's housing needs across Surrey and North Sussex through the delivery of a local service to its residents. Here at Mount Green, we are now seeking a Planned Works Project Officer to support the planned works programme manager (PWPM) to deliver effective programmes of work that deliver excellent customer outcomes and engagement from the outset to completion. We are looking for an excellent communicator, with the ability to foster effective relationships internally and externally. Role purpose: To deliver the stock investment and planned works programmes for MGHA properties. To support and inform the development of delivery programmes with PWPM, 3rd party consultants and contractor partners, reviewing and reporting on progress, resulting in a cost effective and resident focused service. The ideal candidate will: Be qualified in a relevant technical discipline, or the ability to demonstrate suitable experience to meet the requirements of this role. Ideally have an appropriate academic qualification such as a HNC in Building Surveying / Construction or willingness to work towards. Have knowledge and experience of the design and specification of cyclical planned and improvement programmes Understand supply chain management. Have understanding of the scope, requirements and application of relevant health and safety legislation Have strong knowledge of general building construction, Planning Regulations, Building Regulations and the Construction, Design and Management Regulations 2010 Experience of managing a planned maintenance and programmed contract works service, in a social housing environment Excellent IT and data analytical skills, including the ability to analyse data and market trends. Strong organisational, logistics and planning skills. You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence. Additionally, this role is well-suited to be part of our out of-hours 'response' team who work on a rota-basis. Mount Green reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. We would love to hear from you! Are you ready to ? We want our workforce to be representative of all sections of society and welcome applications from everyone. We are a Disability Confident Employer which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues . We guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.
Oct 17, 2025
Full time
Part of the Stonewater Group, Mount Green Housing Association meets people's housing needs across Surrey and North Sussex through the delivery of a local service to its residents. Here at Mount Green, we are now seeking a Planned Works Project Officer to support the planned works programme manager (PWPM) to deliver effective programmes of work that deliver excellent customer outcomes and engagement from the outset to completion. We are looking for an excellent communicator, with the ability to foster effective relationships internally and externally. Role purpose: To deliver the stock investment and planned works programmes for MGHA properties. To support and inform the development of delivery programmes with PWPM, 3rd party consultants and contractor partners, reviewing and reporting on progress, resulting in a cost effective and resident focused service. The ideal candidate will: Be qualified in a relevant technical discipline, or the ability to demonstrate suitable experience to meet the requirements of this role. Ideally have an appropriate academic qualification such as a HNC in Building Surveying / Construction or willingness to work towards. Have knowledge and experience of the design and specification of cyclical planned and improvement programmes Understand supply chain management. Have understanding of the scope, requirements and application of relevant health and safety legislation Have strong knowledge of general building construction, Planning Regulations, Building Regulations and the Construction, Design and Management Regulations 2010 Experience of managing a planned maintenance and programmed contract works service, in a social housing environment Excellent IT and data analytical skills, including the ability to analyse data and market trends. Strong organisational, logistics and planning skills. You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence. Additionally, this role is well-suited to be part of our out of-hours 'response' team who work on a rota-basis. Mount Green reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. We would love to hear from you! Are you ready to ? We want our workforce to be representative of all sections of society and welcome applications from everyone. We are a Disability Confident Employer which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues . We guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.
Estates Services Team LeaderSalary: £43,693 - £48,710 Location: Mid Sussex District Council, Haywards HeathAdecco Public Sector is proud to be working with Mid Sussex District Council as they seek to recruit a number of permanent roles into their People & Commercial Services Directorate.About the Role:Mid Sussex District Council is seeking a skilled and motivated Estates Services Team Leader to oversee the management of its diverse property portfolio, including tenanted residential, commercial, and operational assets.This is a fantastic opportunity for a qualified surveyor with strong leadership experience and a passion for delivering high-quality property services. You'll lead a team of surveyors and technical officers, manage external consultants, and provide expert property advice across the Council.Your key responsibilities will include: Leading the Estates team and managing day-to-day operations across the Council's property portfolio Overseeing lettings, lease renewals, rent reviews, valuations, acquisitions, disposals, and more Providing strategic property advice to support corporate projects and service delivery Managing external contractors and consultants, ensuring high standards and value for money Preparing reports, attending Council meetings, and representing the Council in formal proceedings Maintaining accurate property records and ensuring compliance with statutory requirements About You: The ideal candidate will bring: Full MRICS membership or a degree in a relevant Real Estate discipline Strong knowledge of commercial property management and landlord & tenant legislation Experience in managing a surveying team and working within the public sector Excellent negotiation, communication, and stakeholder engagement skills A proactive, customer-focused approach with the ability to lead and motivate others A full driving licence and willingness to work flexibly, including out-of-hours support Why Join Us? Working for Mid Sussex District Council offers a range of benefits, including: Generous Pension Scheme: Secure your future with our excellent pension plan Hybrid Working: Enjoy flexibility with a mix of office and remote work Commitment to Learning and Development: Grow your career with tailored training opportunities Wellbeing Support: Access our award-winning Employee Assistance Programme via Vita Health Group Easit Travel Scheme: Save on your daily commute with Easit How to Apply: Please apply online via the link provided.For further information about the role, or to arrange a confidential discussion, please contact our recruitment partner at Adecco, Sam Duggan.Email: Closing date for applications is Wednesday 12th November at 11.59pm.
Oct 17, 2025
Full time
Estates Services Team LeaderSalary: £43,693 - £48,710 Location: Mid Sussex District Council, Haywards HeathAdecco Public Sector is proud to be working with Mid Sussex District Council as they seek to recruit a number of permanent roles into their People & Commercial Services Directorate.About the Role:Mid Sussex District Council is seeking a skilled and motivated Estates Services Team Leader to oversee the management of its diverse property portfolio, including tenanted residential, commercial, and operational assets.This is a fantastic opportunity for a qualified surveyor with strong leadership experience and a passion for delivering high-quality property services. You'll lead a team of surveyors and technical officers, manage external consultants, and provide expert property advice across the Council.Your key responsibilities will include: Leading the Estates team and managing day-to-day operations across the Council's property portfolio Overseeing lettings, lease renewals, rent reviews, valuations, acquisitions, disposals, and more Providing strategic property advice to support corporate projects and service delivery Managing external contractors and consultants, ensuring high standards and value for money Preparing reports, attending Council meetings, and representing the Council in formal proceedings Maintaining accurate property records and ensuring compliance with statutory requirements About You: The ideal candidate will bring: Full MRICS membership or a degree in a relevant Real Estate discipline Strong knowledge of commercial property management and landlord & tenant legislation Experience in managing a surveying team and working within the public sector Excellent negotiation, communication, and stakeholder engagement skills A proactive, customer-focused approach with the ability to lead and motivate others A full driving licence and willingness to work flexibly, including out-of-hours support Why Join Us? Working for Mid Sussex District Council offers a range of benefits, including: Generous Pension Scheme: Secure your future with our excellent pension plan Hybrid Working: Enjoy flexibility with a mix of office and remote work Commitment to Learning and Development: Grow your career with tailored training opportunities Wellbeing Support: Access our award-winning Employee Assistance Programme via Vita Health Group Easit Travel Scheme: Save on your daily commute with Easit How to Apply: Please apply online via the link provided.For further information about the role, or to arrange a confidential discussion, please contact our recruitment partner at Adecco, Sam Duggan.Email: Closing date for applications is Wednesday 12th November at 11.59pm.
Actaris Site Services
Merthyr Tydfil, Mid Glamorgan
Actaris Site Services require a resident liaison officer for a site in Merthyr Tydfil. Roles and Responsibilities- To act as the main point of contact between residents and the project delivery team throughout retrofit and GSHP installation works. The RLO ensures residents are informed, supported, and satisfied while facilitating access and minimising disruption during installation. Key Responsibilities Resident Communication Serve as the first point of contact for all resident enquiries, complaints, and feedback. Conduct initial resident introduction visits and pre-condition surveys. Explain the scope, timeline, and impact of retrofit or GSHP installation works. Issue written and verbal communications (letters, newsletters, notices, etc.) prior to and during works. Arrange resident engagement events, drop-in sessions, and Q&A briefings. Access and Scheduling Liaise with residents to arrange access appointments for surveys, installation, commissioning, and post-inspection. Maintain accurate records of access arrangements and refusals. Coordinate with site and delivery teams to minimise disruption and maintain project programme. Resident Support Skills and Experience Essential: Experience as a Resident Liaison Officer or Customer Liaison role within construction, housing, or retrofit projects. Excellent interpersonal and communication skills. Understanding of social housing environments and diverse resident needs. Competence in Microsoft Office and CRM systems. Ability to manage multiple priorities and resolve conflict calmly. Please send cvs to be considered for this position.
Oct 16, 2025
Seasonal
Actaris Site Services require a resident liaison officer for a site in Merthyr Tydfil. Roles and Responsibilities- To act as the main point of contact between residents and the project delivery team throughout retrofit and GSHP installation works. The RLO ensures residents are informed, supported, and satisfied while facilitating access and minimising disruption during installation. Key Responsibilities Resident Communication Serve as the first point of contact for all resident enquiries, complaints, and feedback. Conduct initial resident introduction visits and pre-condition surveys. Explain the scope, timeline, and impact of retrofit or GSHP installation works. Issue written and verbal communications (letters, newsletters, notices, etc.) prior to and during works. Arrange resident engagement events, drop-in sessions, and Q&A briefings. Access and Scheduling Liaise with residents to arrange access appointments for surveys, installation, commissioning, and post-inspection. Maintain accurate records of access arrangements and refusals. Coordinate with site and delivery teams to minimise disruption and maintain project programme. Resident Support Skills and Experience Essential: Experience as a Resident Liaison Officer or Customer Liaison role within construction, housing, or retrofit projects. Excellent interpersonal and communication skills. Understanding of social housing environments and diverse resident needs. Competence in Microsoft Office and CRM systems. Ability to manage multiple priorities and resolve conflict calmly. Please send cvs to be considered for this position.
Are you passionate about delivering high-quality housing services that make a real difference in people's lives? Join our Local Authority client as a Housing / Tenancy Officer and be the face of their housing service in the community. Housing / Tenancy Officer - 5 positions available! Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Temporary Role - 3 months with likely extension 21.72 per hour PAYE / 28.68 per hour Umbrella Hybrid Working - min. 3 days in office / visits, remainder at home IT equipment provided ASAP start About the Role As a Housing Officer, you'll be responsible for managing a defined patch of council properties, ensuring tenants and leaseholders receive excellent, customer-focused housing management services. You'll work closely with residents, internal teams, and external partners to improve satisfaction, tackle anti-social behaviour, and support sustainable tenancies. Key Responsibilities Deliver visible, responsive estate and tenancy management services Investigate and resolve anti-social behaviour cases Conduct tenancy, property, and estate inspections Enforce tenancy and lease agreements, including legal proceedings Collaborate with internal teams and external agencies to support vulnerable residents Respond to enquiries from councillors, MPs, and resident groups Promote community engagement and environmental improvements What We're Looking For Strong knowledge of housing and ASB legislation Proven experience in social housing or a similar environment Excellent communication, problem-solving, and organisational skills Ability to work independently and collaboratively IT proficiency, including Microsoft Office and housing databases Commitment to equality, diversity, and resident empowerment Flexibility to attend meetings and make home visits outside normal hours UK Driving Licence and own vehicle is desirable but not essential These posts are subject to a Basic Level DBS Check. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Oct 16, 2025
Contract
Are you passionate about delivering high-quality housing services that make a real difference in people's lives? Join our Local Authority client as a Housing / Tenancy Officer and be the face of their housing service in the community. Housing / Tenancy Officer - 5 positions available! Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Temporary Role - 3 months with likely extension 21.72 per hour PAYE / 28.68 per hour Umbrella Hybrid Working - min. 3 days in office / visits, remainder at home IT equipment provided ASAP start About the Role As a Housing Officer, you'll be responsible for managing a defined patch of council properties, ensuring tenants and leaseholders receive excellent, customer-focused housing management services. You'll work closely with residents, internal teams, and external partners to improve satisfaction, tackle anti-social behaviour, and support sustainable tenancies. Key Responsibilities Deliver visible, responsive estate and tenancy management services Investigate and resolve anti-social behaviour cases Conduct tenancy, property, and estate inspections Enforce tenancy and lease agreements, including legal proceedings Collaborate with internal teams and external agencies to support vulnerable residents Respond to enquiries from councillors, MPs, and resident groups Promote community engagement and environmental improvements What We're Looking For Strong knowledge of housing and ASB legislation Proven experience in social housing or a similar environment Excellent communication, problem-solving, and organisational skills Ability to work independently and collaboratively IT proficiency, including Microsoft Office and housing databases Commitment to equality, diversity, and resident empowerment Flexibility to attend meetings and make home visits outside normal hours UK Driving Licence and own vehicle is desirable but not essential These posts are subject to a Basic Level DBS Check. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Sustainable Building Services
Skelmersdale, Lancashire
Tenant Liaison Officer Location : Skelmersdale, WN8 9TW Salary : £27,000 with a car allowance of £3,000 pa. Contract : Full time, permanent. Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes ensuring high levels of customer satisfaction. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Ensuring that any problems/issues are dealt with promptly. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Completing resident profiling and working with the site management team to implement effective working practices. Agreeing access arrangements with the resident and book appointments to enable the work to their home. Ensuring relevant communication packs are set up for new contracts. Involvement in Social Value Returns, identifying, organising and participating in community based events. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.
Oct 15, 2025
Full time
Tenant Liaison Officer Location : Skelmersdale, WN8 9TW Salary : £27,000 with a car allowance of £3,000 pa. Contract : Full time, permanent. Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes ensuring high levels of customer satisfaction. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Ensuring that any problems/issues are dealt with promptly. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Completing resident profiling and working with the site management team to implement effective working practices. Agreeing access arrangements with the resident and book appointments to enable the work to their home. Ensuring relevant communication packs are set up for new contracts. Involvement in Social Value Returns, identifying, organising and participating in community based events. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.
About the Job To provide a customer focused, proactive and high-quality Tenancy management service to the organisations affordable and private sector homes. Ensure tenants comply with the terms of their tenancy/lease in respect of housing and tenancy management and take appropriate action to remedy any breaches. Key Responsibilities include: Will be responsible for facilitating the smooth and efficient management of lettings of properties and renewal of expiring tenancies. Lettings of properties that include LHA/PRS ensuring void periods are kept to a minimum. Conducting viewings with prospective tenant Ensure all paperwork and compliance documents in place for new tenancies. Ensure high retention of tenancies Responsible for managing rent increases and renewals to maximise the income of the portfolio Actively work with residents to manage their rent accounts and maximise income. Support with the management of repairs including raising repairs, scheduling, documentation, and maintaining records. Build effective relationships with residents, increasing resident satisfaction and quality of life. Investigate complaints, insurance claims and MP/Councillors enquiries and review lessons learnt. Assist with the housing management and compliance within Lampton Homes blocks to ensure they are compliant and well maintained Previous Experience and Skills Required : Experience of Housing management system Excellent knowledge of housing regulation and an understanding of best practice and industry leading developments. Experience of working of working in a resident engagement or customer facing role. Excellent verbal, written communication, presentation and interpersonal skills with the ability to adapt this approach for different audiences. Strong negotiating and influencing skills across a range of stakeholders. Analytical, with the ability to quickly solve problems through practical and innovative means. Achievement focused approach, with the ability to drive performance. Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility. Commitment to equality and diversity If you are committed to delivering excellent customer service, have a passion for housing, and want to be part of a dynamic and supportive team, we would love to hear from you. Apply now and become an integral part of the organisation as a Housing Officer. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Oct 15, 2025
Contract
About the Job To provide a customer focused, proactive and high-quality Tenancy management service to the organisations affordable and private sector homes. Ensure tenants comply with the terms of their tenancy/lease in respect of housing and tenancy management and take appropriate action to remedy any breaches. Key Responsibilities include: Will be responsible for facilitating the smooth and efficient management of lettings of properties and renewal of expiring tenancies. Lettings of properties that include LHA/PRS ensuring void periods are kept to a minimum. Conducting viewings with prospective tenant Ensure all paperwork and compliance documents in place for new tenancies. Ensure high retention of tenancies Responsible for managing rent increases and renewals to maximise the income of the portfolio Actively work with residents to manage their rent accounts and maximise income. Support with the management of repairs including raising repairs, scheduling, documentation, and maintaining records. Build effective relationships with residents, increasing resident satisfaction and quality of life. Investigate complaints, insurance claims and MP/Councillors enquiries and review lessons learnt. Assist with the housing management and compliance within Lampton Homes blocks to ensure they are compliant and well maintained Previous Experience and Skills Required : Experience of Housing management system Excellent knowledge of housing regulation and an understanding of best practice and industry leading developments. Experience of working of working in a resident engagement or customer facing role. Excellent verbal, written communication, presentation and interpersonal skills with the ability to adapt this approach for different audiences. Strong negotiating and influencing skills across a range of stakeholders. Analytical, with the ability to quickly solve problems through practical and innovative means. Achievement focused approach, with the ability to drive performance. Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility. Commitment to equality and diversity If you are committed to delivering excellent customer service, have a passion for housing, and want to be part of a dynamic and supportive team, we would love to hear from you. Apply now and become an integral part of the organisation as a Housing Officer. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
We're recruiting an experienced and customer-focused Housing Officer to deliver a high-quality tenancy and estate management service. This role plays a vital part in ensuring residents live in safe, well-maintained homes while receiving the support they need to sustain their tenancies and thrive in their communities. You'll be joining a team committed to continuous improvement, with a focus on proactive tenancy management, resident engagement, and maintaining compliance with housing standards and regulations. The Role Deliver an efficient and consistent housing management service across general needs properties, ensuring residents receive a positive and responsive experience. Act as the first point of contact for tenancy-related matters including rent arrears, tenancy breaches, ASB, and estate management issues. Carry out tenancy visits, audits, and estate inspections to maintain property standards, identify risks, and support compliance with health and safety legislation. Manage low and medium-level ASB cases, developing action plans and working closely with partner agencies to resolve issues. Work proactively to prevent tenancy fraud, abandonment, and illegal occupation through regular checks and investigations. Support residents to access appropriate services, signposting to welfare, safeguarding, or support agencies where necessary. Collaborate with the Asset Management and Repairs teams to ensure communal areas and estates are maintained to a high standard. Work closely with internal teams to ensure compliance with gas, fire, and electrical safety checks, and assist with decant processes where required. Engage with residents and communities to build strong relationships, encouraging feedback and involvement in improving services. Keep accurate case records and ensure all actions are completed in line with policy and procedures. Key Requirements Proven experience in housing or tenancy management, preferably within a local authority or housing association. Strong understanding of housing legislation, tenancy management, and safeguarding practices. Excellent communication and interpersonal skills, with the ability to manage challenging situations empathetically and professionally. Strong organisational skills with the ability to prioritise workload and meet deadlines in a fast-paced environment. Confident working independently and collaboratively within a team setting. Proficiency in Microsoft Office and housing management systems (experience with Orchard/MRI Enterprise preferred). Full UK driving licence and access to a vehicle required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this job matches your skills but not the rate, location, or seniority, please send us your CV anyway. We regularly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your career. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Oct 15, 2025
Contract
We're recruiting an experienced and customer-focused Housing Officer to deliver a high-quality tenancy and estate management service. This role plays a vital part in ensuring residents live in safe, well-maintained homes while receiving the support they need to sustain their tenancies and thrive in their communities. You'll be joining a team committed to continuous improvement, with a focus on proactive tenancy management, resident engagement, and maintaining compliance with housing standards and regulations. The Role Deliver an efficient and consistent housing management service across general needs properties, ensuring residents receive a positive and responsive experience. Act as the first point of contact for tenancy-related matters including rent arrears, tenancy breaches, ASB, and estate management issues. Carry out tenancy visits, audits, and estate inspections to maintain property standards, identify risks, and support compliance with health and safety legislation. Manage low and medium-level ASB cases, developing action plans and working closely with partner agencies to resolve issues. Work proactively to prevent tenancy fraud, abandonment, and illegal occupation through regular checks and investigations. Support residents to access appropriate services, signposting to welfare, safeguarding, or support agencies where necessary. Collaborate with the Asset Management and Repairs teams to ensure communal areas and estates are maintained to a high standard. Work closely with internal teams to ensure compliance with gas, fire, and electrical safety checks, and assist with decant processes where required. Engage with residents and communities to build strong relationships, encouraging feedback and involvement in improving services. Keep accurate case records and ensure all actions are completed in line with policy and procedures. Key Requirements Proven experience in housing or tenancy management, preferably within a local authority or housing association. Strong understanding of housing legislation, tenancy management, and safeguarding practices. Excellent communication and interpersonal skills, with the ability to manage challenging situations empathetically and professionally. Strong organisational skills with the ability to prioritise workload and meet deadlines in a fast-paced environment. Confident working independently and collaboratively within a team setting. Proficiency in Microsoft Office and housing management systems (experience with Orchard/MRI Enterprise preferred). Full UK driving licence and access to a vehicle required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this job matches your skills but not the rate, location, or seniority, please send us your CV anyway. We regularly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your career. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sustainable Building Services
Dronfield, Derbyshire
Trainee Tenant Liaison Officer Location : Dronfield, S18 2GR Salary : £19,720.96 £25,079.34 (age dependent) + £3,000 Car Allowance Contract : Full time, permanet. Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re looking for a Trainee Tenant Liaison Officer to join our Operations team an exciting opportunity for someone passionate about customer service and community engagement who s ready to build a career in the construction and housing sector. This is a hands-on, people-focused role where you ll support residents before, during, and after improvement works to their homes, ensuring they feel informed, respected, and cared for throughout the process. As part of your development, you ll complete Level 2 and Level 3 Customer Service Practitioner qualifications, giving you both the skills and confidence to succeed as a Tenant Liaison Officer. In addition to this, as our Trainee Tenant Liaison Officer, you will be responsible for: Learn and develop key skills through structured training and mentorship. Support residents before, during, and after works to their homes, ensuring a positive experience throughout. Identify and assist vulnerable residents, making sure their individual needs are met. Maintain accurate and secure records in line with GDPR and company policies. Work with the site management team to agree access arrangements and schedule works. Help organise and deliver resident consultation and choice events. Carry out property condition surveys and photographic records prior to works. Build positive relationships with residents, site teams, subcontractors, and community stakeholders. Support the delivery of community and social value initiatives. In order to be successful in this role you must have: Minimum 1 year of customer service experience (any sector) GCSEs (or equivalent) and good literacy and numeracy skills Excellent communication and interpersonal skills Organised and proactive approach to managing tasks Understanding of basic health & safety and data protection principles Full UK driving licence It would be great if you had: Customer-facing experience within construction or housing Basic understanding of retrofit or property improvement works Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.
Oct 10, 2025
Full time
Trainee Tenant Liaison Officer Location : Dronfield, S18 2GR Salary : £19,720.96 £25,079.34 (age dependent) + £3,000 Car Allowance Contract : Full time, permanet. Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re looking for a Trainee Tenant Liaison Officer to join our Operations team an exciting opportunity for someone passionate about customer service and community engagement who s ready to build a career in the construction and housing sector. This is a hands-on, people-focused role where you ll support residents before, during, and after improvement works to their homes, ensuring they feel informed, respected, and cared for throughout the process. As part of your development, you ll complete Level 2 and Level 3 Customer Service Practitioner qualifications, giving you both the skills and confidence to succeed as a Tenant Liaison Officer. In addition to this, as our Trainee Tenant Liaison Officer, you will be responsible for: Learn and develop key skills through structured training and mentorship. Support residents before, during, and after works to their homes, ensuring a positive experience throughout. Identify and assist vulnerable residents, making sure their individual needs are met. Maintain accurate and secure records in line with GDPR and company policies. Work with the site management team to agree access arrangements and schedule works. Help organise and deliver resident consultation and choice events. Carry out property condition surveys and photographic records prior to works. Build positive relationships with residents, site teams, subcontractors, and community stakeholders. Support the delivery of community and social value initiatives. In order to be successful in this role you must have: Minimum 1 year of customer service experience (any sector) GCSEs (or equivalent) and good literacy and numeracy skills Excellent communication and interpersonal skills Organised and proactive approach to managing tasks Understanding of basic health & safety and data protection principles Full UK driving licence It would be great if you had: Customer-facing experience within construction or housing Basic understanding of retrofit or property improvement works Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.
Community Engagement officer. Greater Manchester/Cheshire We are working with a Construction and Civil Engineering business who are looking for someone to work with their site teams assisting them with community engagement across 2 projects in the Northwest. The role will be working with the local community managing their expectations on project works taking place in their area. The individual would be required to deal with residents if local businesses and private residential properties ensuring they are informed of project developments and dealing with any prospect queries those residents have of the forthcoming works. Duties/Responsibilities/Attributes. Working with the local community to ensure they are aware of project developments Reporting to site teams of any issues with residencies Document control Working with key stakeholders of the project Working with local authorities to decide best course of action for disputes Excellent communication and customer service skills IT Literate Empathetic approach/ability to work around problems and provide solutions Driving licence Use of a vehicle - mileage paid The position is based on 2 projects, one is North of Crewe and the other in South Manchester. The successful applicant would be based on one project for 2 days and the other for 3. Expenses would be paid in addition to the hourly rate salary. The role is for a minimum 4 month term with a view to extending further. Making permanent if suitable for all parties. If you are looking for a new opportunity and have experience in a similar role please apply. RG Setsquare is acting as an Employment Business in relation to this vacancy.
Oct 08, 2025
Contract
Community Engagement officer. Greater Manchester/Cheshire We are working with a Construction and Civil Engineering business who are looking for someone to work with their site teams assisting them with community engagement across 2 projects in the Northwest. The role will be working with the local community managing their expectations on project works taking place in their area. The individual would be required to deal with residents if local businesses and private residential properties ensuring they are informed of project developments and dealing with any prospect queries those residents have of the forthcoming works. Duties/Responsibilities/Attributes. Working with the local community to ensure they are aware of project developments Reporting to site teams of any issues with residencies Document control Working with key stakeholders of the project Working with local authorities to decide best course of action for disputes Excellent communication and customer service skills IT Literate Empathetic approach/ability to work around problems and provide solutions Driving licence Use of a vehicle - mileage paid The position is based on 2 projects, one is North of Crewe and the other in South Manchester. The successful applicant would be based on one project for 2 days and the other for 3. Expenses would be paid in addition to the hourly rate salary. The role is for a minimum 4 month term with a view to extending further. Making permanent if suitable for all parties. If you are looking for a new opportunity and have experience in a similar role please apply. RG Setsquare is acting as an Employment Business in relation to this vacancy.
Estates Services Team Leader Salary: 43,693 - 48,710 Location: Mid Sussex District Council, Haywards Heath Adecco Public Sector is proud to be working with Mid Sussex District Council as they seek to recruit a number of permanent roles into their People & Commercial Services Directorate. About the Role: Mid Sussex District Council is seeking a skilled and motivated Estates Services Team Leader to oversee the management of its diverse property portfolio, including tenanted residential, commercial, and operational assets. This is a fantastic opportunity for a qualified surveyor with strong leadership experience and a passion for delivering high-quality property services. You'll lead a team of surveyors and technical officers, manage external consultants, and provide expert property advice across the Council. Your key responsibilities will include: Leading the Estates team and managing day-to-day operations across the Council's property portfolio Overseeing lettings, lease renewals, rent reviews, valuations, acquisitions, disposals, and more Providing strategic property advice to support corporate projects and service delivery Managing external contractors and consultants, ensuring high standards and value for money Preparing reports, attending Council meetings, and representing the Council in formal proceedings Maintaining accurate property records and ensuring compliance with statutory requirements About You: The ideal candidate will bring: Full MRICS membership or a degree in a relevant Real Estate discipline Strong knowledge of commercial property management and landlord & tenant legislation Experience in managing a surveying team and working within the public sector Excellent negotiation, communication, and stakeholder engagement skills A proactive, customer-focused approach with the ability to lead and motivate others A full driving licence and willingness to work flexibly, including out-of-hours support Why Join Us? Working for Mid Sussex District Council offers a range of benefits, including: Generous Pension Scheme: Secure your future with our excellent pension plan Hybrid Working: Enjoy flexibility with a mix of office and remote work Commitment to Learning and Development: Grow your career with tailored training opportunities Wellbeing Support: Access our award-winning Employee Assistance Programme via Vita Health Group Easit Travel Scheme: Save on your daily commute with Easit How to Apply: Please apply online via the link provided. For further information about the role, or to arrange a confidential discussion, please contact our recruitment partner at Adecco, Sam Duggan. Email: (url removed) Closing date for applications is Wednesday 12th November at 11.59pm.
Oct 08, 2025
Full time
Estates Services Team Leader Salary: 43,693 - 48,710 Location: Mid Sussex District Council, Haywards Heath Adecco Public Sector is proud to be working with Mid Sussex District Council as they seek to recruit a number of permanent roles into their People & Commercial Services Directorate. About the Role: Mid Sussex District Council is seeking a skilled and motivated Estates Services Team Leader to oversee the management of its diverse property portfolio, including tenanted residential, commercial, and operational assets. This is a fantastic opportunity for a qualified surveyor with strong leadership experience and a passion for delivering high-quality property services. You'll lead a team of surveyors and technical officers, manage external consultants, and provide expert property advice across the Council. Your key responsibilities will include: Leading the Estates team and managing day-to-day operations across the Council's property portfolio Overseeing lettings, lease renewals, rent reviews, valuations, acquisitions, disposals, and more Providing strategic property advice to support corporate projects and service delivery Managing external contractors and consultants, ensuring high standards and value for money Preparing reports, attending Council meetings, and representing the Council in formal proceedings Maintaining accurate property records and ensuring compliance with statutory requirements About You: The ideal candidate will bring: Full MRICS membership or a degree in a relevant Real Estate discipline Strong knowledge of commercial property management and landlord & tenant legislation Experience in managing a surveying team and working within the public sector Excellent negotiation, communication, and stakeholder engagement skills A proactive, customer-focused approach with the ability to lead and motivate others A full driving licence and willingness to work flexibly, including out-of-hours support Why Join Us? Working for Mid Sussex District Council offers a range of benefits, including: Generous Pension Scheme: Secure your future with our excellent pension plan Hybrid Working: Enjoy flexibility with a mix of office and remote work Commitment to Learning and Development: Grow your career with tailored training opportunities Wellbeing Support: Access our award-winning Employee Assistance Programme via Vita Health Group Easit Travel Scheme: Save on your daily commute with Easit How to Apply: Please apply online via the link provided. For further information about the role, or to arrange a confidential discussion, please contact our recruitment partner at Adecco, Sam Duggan. Email: (url removed) Closing date for applications is Wednesday 12th November at 11.59pm.
Housing Officer Shrewsbury, Shropshire 33,000 - 35,000 per annum Permanent, Full-Time About the Role Think Recruitment are delighted to be working in partnership with a well-respected housing provider in Shrewsbury who are looking for a dedicated Housing Officer to join their team on a permanent basis. This is an excellent opportunity for someone with a passion for community engagement and tenancy management to make a real difference in residents' lives. As a Housing Officer, you'll be responsible for managing a patch of general needs properties, providing a responsive and proactive housing management service. You'll build strong relationships with tenants, ensure compliance with tenancy agreements, and work collaboratively with internal and external teams to maintain safe and sustainable tenancies. Key Responsibilities Manage a designated patch of properties, acting as the main point of contact for tenants. Deal with tenancy issues including ASB, rent arrears, and tenancy breaches in line with policy. Conduct regular estate inspections and identify improvements to the neighbourhood environment. Support tenants with tenancy sustainment and signpost to appropriate support services. Work closely with income, repairs, and housing support teams to deliver a high-quality, customer-focused service. Maintain accurate records and case notes in line with data protection and organisational policies. About You Experience working in a housing management or tenancy services role. Strong communication and problem-solving skills. Knowledge of housing legislation and tenancy management best practice. Confident in handling challenging situations and resolving disputes effectively. Full UK driving licence and access to a vehicle. What's on Offer Competitive salary and benefits package. Ongoing professional development and training opportunities. Supportive team culture with a focus on work-life balance. Opportunity to make a meaningful impact in the local community. If you're passionate about delivering quality housing services and supporting residents to thrive, we'd love to hear from you. INDPS
Oct 08, 2025
Full time
Housing Officer Shrewsbury, Shropshire 33,000 - 35,000 per annum Permanent, Full-Time About the Role Think Recruitment are delighted to be working in partnership with a well-respected housing provider in Shrewsbury who are looking for a dedicated Housing Officer to join their team on a permanent basis. This is an excellent opportunity for someone with a passion for community engagement and tenancy management to make a real difference in residents' lives. As a Housing Officer, you'll be responsible for managing a patch of general needs properties, providing a responsive and proactive housing management service. You'll build strong relationships with tenants, ensure compliance with tenancy agreements, and work collaboratively with internal and external teams to maintain safe and sustainable tenancies. Key Responsibilities Manage a designated patch of properties, acting as the main point of contact for tenants. Deal with tenancy issues including ASB, rent arrears, and tenancy breaches in line with policy. Conduct regular estate inspections and identify improvements to the neighbourhood environment. Support tenants with tenancy sustainment and signpost to appropriate support services. Work closely with income, repairs, and housing support teams to deliver a high-quality, customer-focused service. Maintain accurate records and case notes in line with data protection and organisational policies. About You Experience working in a housing management or tenancy services role. Strong communication and problem-solving skills. Knowledge of housing legislation and tenancy management best practice. Confident in handling challenging situations and resolving disputes effectively. Full UK driving licence and access to a vehicle. What's on Offer Competitive salary and benefits package. Ongoing professional development and training opportunities. Supportive team culture with a focus on work-life balance. Opportunity to make a meaningful impact in the local community. If you're passionate about delivering quality housing services and supporting residents to thrive, we'd love to hear from you. INDPS
Job Title: Resident Liaison Officer Salary: 36,000 t0 38,000 Contract: Full-time, Permanent Location: Waterloo, London Sector: Social Housing About the Role Are you passionate about making a real difference in communities? Our client is seeking a Resident Liaison Officer to join their team and play a vital role in shaping neighbourhoods across South London. This is a hybrid role based in Waterloo , supporting the delivery of planned improvement works while ensuring that residents are informed, supported, and engaged every step of the way. Key Responsibilities Lead resident engagement for planned maintenance and improvement works across housing estates Organise community events, resident consultations, and feedback surveys to gather input and improve services Act as the first point of contact for residents, providing support through decant and rehousing processes Promote social value and foster relationships with local authorities, contractors, and other key stakeholders Collaborate with internal teams to meet shared goals and drive neighbourhood improvements About You Previous experience in customer service or resident engagement roles Excellent communication skills and the ability to build strong partnerships A good understanding of social housing operations, particularly around decanting and rehousing Organised and adaptable, with the ability to manage competing priorities A full, clean driving licence and access to a vehicle Benefits 29 days annual leave 4%-6% pension contribution Hybrid working And much more Ready to make a difference in social housing? If you're committed to empowering residents and improving communities, we'd love to hear from you. Apply today to become part of a team making real change happen.
Oct 07, 2025
Full time
Job Title: Resident Liaison Officer Salary: 36,000 t0 38,000 Contract: Full-time, Permanent Location: Waterloo, London Sector: Social Housing About the Role Are you passionate about making a real difference in communities? Our client is seeking a Resident Liaison Officer to join their team and play a vital role in shaping neighbourhoods across South London. This is a hybrid role based in Waterloo , supporting the delivery of planned improvement works while ensuring that residents are informed, supported, and engaged every step of the way. Key Responsibilities Lead resident engagement for planned maintenance and improvement works across housing estates Organise community events, resident consultations, and feedback surveys to gather input and improve services Act as the first point of contact for residents, providing support through decant and rehousing processes Promote social value and foster relationships with local authorities, contractors, and other key stakeholders Collaborate with internal teams to meet shared goals and drive neighbourhood improvements About You Previous experience in customer service or resident engagement roles Excellent communication skills and the ability to build strong partnerships A good understanding of social housing operations, particularly around decanting and rehousing Organised and adaptable, with the ability to manage competing priorities A full, clean driving licence and access to a vehicle Benefits 29 days annual leave 4%-6% pension contribution Hybrid working And much more Ready to make a difference in social housing? If you're committed to empowering residents and improving communities, we'd love to hear from you. Apply today to become part of a team making real change happen.
We are now recruiting for an experienced Housing Officer to join the team at a well-known housing association, covering the wider Manchester area . This is a temporary position, for a minimum term of 2 months . We are offering competitive hourly rates between 20 - 23 an hour , and this is a full-time position, working 37 hours a week. This role is a hybrid working model, with a minimum of 2 days in the office . You're New Role Deliver a full range of tenancy management services across your designated patch. Conduct tenancy audits, starter reviews, and accompanied viewings. Manage low to medium level anti-social behaviour, safeguarding, nuisance and hate crime reports. Promote tenant engagement and satisfaction. Ensure compliance with safeguarding, health & safety and GDPR policies. Collaborate with internal teams to ensure satisfactory service delivery, as well as external partners and agencies. What you'll need to succeed Experience in a similar customer-facing housing/tenancy management role. Experience managing and investigating cases of anti-social behaviour. Strong knowledge of housing legislation, tenancy sustainment and welfare benefits. Full driving licence, acces to own vehicle and valid business insurance. A DBS check is required for this role. What you'll get in return Weekly Pay Option to be paid PAYE or Umbrella Hybrid Working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on (phone number removed) If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Oct 06, 2025
Seasonal
We are now recruiting for an experienced Housing Officer to join the team at a well-known housing association, covering the wider Manchester area . This is a temporary position, for a minimum term of 2 months . We are offering competitive hourly rates between 20 - 23 an hour , and this is a full-time position, working 37 hours a week. This role is a hybrid working model, with a minimum of 2 days in the office . You're New Role Deliver a full range of tenancy management services across your designated patch. Conduct tenancy audits, starter reviews, and accompanied viewings. Manage low to medium level anti-social behaviour, safeguarding, nuisance and hate crime reports. Promote tenant engagement and satisfaction. Ensure compliance with safeguarding, health & safety and GDPR policies. Collaborate with internal teams to ensure satisfactory service delivery, as well as external partners and agencies. What you'll need to succeed Experience in a similar customer-facing housing/tenancy management role. Experience managing and investigating cases of anti-social behaviour. Strong knowledge of housing legislation, tenancy sustainment and welfare benefits. Full driving licence, acces to own vehicle and valid business insurance. A DBS check is required for this role. What you'll get in return Weekly Pay Option to be paid PAYE or Umbrella Hybrid Working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on (phone number removed) If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Senior Enforcement Officer - Safer Estates Location: St. Helens / Warrington / Liverpool Salary: 36,221 per annum Contract: 3-month fixed-term We are currently recruiting for an experienced and driven Senior Enforcement Officer to join the Safer Estates team within a respected housing organisation. This is a 6-month fixed-term role focused on managing anti-social behaviour (ASB) cases and supporting the delivery of a high-quality enforcement service to residents. About the Role: As Senior Enforcement Officer, you will play a lead role in overseeing the allocation and progression of ASB cases across the Safer Estates team. You will audit and monitor workloads, provide support on complex issues, and help maintain service standards across the business. This is a key leadership position involving cross-functional collaboration and external stakeholder engagement. Key Responsibilities: Allocate ASB cases and monitor team workloads to ensure timely, effective resolution Conduct regular audits and quality checks on case management Support staff with complex or sensitive cases, providing guidance on legal frameworks and internal policies Liaise with departments and partner agencies to enhance service delivery and community outcomes Manage team performance through one-to-ones, coaching, and development plans Support legal processes by preparing accurate documentation, notices, and evidence Generate performance reports from the QL Housing Management system Attend multi-agency meetings and represent the organisation externally where required Requirements: Proven experience managing ASB cases and knowledge of relevant policies and legislation Strong leadership skills, including team management and performance oversight Experience working in a customer-facing or housing enforcement environment Ability to analyse workloads, identify service improvements, and implement effective solutions Confident communicator, capable of building relationships with internal and external stakeholders Competent in report writing and data analysis using housing management systems (preferably QL) Experience preparing legal documents related to enforcement and tenancy breaches Pre-Employment Checks: Right to work verification Reference checks Qualification verification Occupational health questionnaire DBS check (if required for the role) Completion of new starter documentation This is a great opportunity to join a professional and collaborative team committed to safer communities and excellent service standards. If you are passionate about housing enforcement and supporting neighbourhoods to thrive, we want to hear from you. If you are interested, please get in touch today with our specialist Georgia on (phone number removed) / (phone number removed) Building Careers UK are specialist in Construction & Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website. INDC
Oct 02, 2025
Contract
Senior Enforcement Officer - Safer Estates Location: St. Helens / Warrington / Liverpool Salary: 36,221 per annum Contract: 3-month fixed-term We are currently recruiting for an experienced and driven Senior Enforcement Officer to join the Safer Estates team within a respected housing organisation. This is a 6-month fixed-term role focused on managing anti-social behaviour (ASB) cases and supporting the delivery of a high-quality enforcement service to residents. About the Role: As Senior Enforcement Officer, you will play a lead role in overseeing the allocation and progression of ASB cases across the Safer Estates team. You will audit and monitor workloads, provide support on complex issues, and help maintain service standards across the business. This is a key leadership position involving cross-functional collaboration and external stakeholder engagement. Key Responsibilities: Allocate ASB cases and monitor team workloads to ensure timely, effective resolution Conduct regular audits and quality checks on case management Support staff with complex or sensitive cases, providing guidance on legal frameworks and internal policies Liaise with departments and partner agencies to enhance service delivery and community outcomes Manage team performance through one-to-ones, coaching, and development plans Support legal processes by preparing accurate documentation, notices, and evidence Generate performance reports from the QL Housing Management system Attend multi-agency meetings and represent the organisation externally where required Requirements: Proven experience managing ASB cases and knowledge of relevant policies and legislation Strong leadership skills, including team management and performance oversight Experience working in a customer-facing or housing enforcement environment Ability to analyse workloads, identify service improvements, and implement effective solutions Confident communicator, capable of building relationships with internal and external stakeholders Competent in report writing and data analysis using housing management systems (preferably QL) Experience preparing legal documents related to enforcement and tenancy breaches Pre-Employment Checks: Right to work verification Reference checks Qualification verification Occupational health questionnaire DBS check (if required for the role) Completion of new starter documentation This is a great opportunity to join a professional and collaborative team committed to safer communities and excellent service standards. If you are passionate about housing enforcement and supporting neighbourhoods to thrive, we want to hear from you. If you are interested, please get in touch today with our specialist Georgia on (phone number removed) / (phone number removed) Building Careers UK are specialist in Construction & Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website. INDC
Client Local Authority in Newham Job Title Technical Support Officer (Surveying Team) Pay Rate 18.33 an hour PAYE- 21.23 an hour PAYE Hours 36 Hours a week(Mon-Fri) 9AM-5PM Duration Initial 3 Month Contract Location Hybrid Working- Minimum 3 days a week office based in Dockside Office,Newham Description Overall Purpose of Job To provide high-quality technical, administrative, and operational support to the Surveyor Team in the effective management, maintenance, and improvement of the council's housing stock. The role will ensure accurate data management, efficient project delivery, and effective communication between residents, contractors, and surveyors, enabling the team to deliver safe, compliant, and well-maintained homes. Key Tasks and Accountabilities : Support surveyors in preparing and updating property records, schedules of work, and drawings. Assist in the collation and analysis of survey data, including condition surveys, compliance inspections, and building safety checks. Help monitor contractor performance, logging progress and reporting non-compliance or delays. Maintain accurate records in housing and asset management systems (e.g. Keystone, Northgate, Dynamics or equivalent). Input survey results, contractor information, and compliance data. Run reports and extract data to support programme planning, budget monitoring, and regulatory reporting. Ensure drawings, specifications, and digital records are stored and managed according to council protocols. Provide administrative and technical support on capital works, planned maintenance, and compliance programmes. Support resident engagement activities, ensuring letters, notices, and communications are accurate and timely. KNOWLEDGE/SKILLS Essential Experience of providing technical or administrative support in a housing, property, or construction-related environment. Strong IT and data management skills, with proficiency in Microsoft Office (Excel, Word, PowerPoint) and asset management systems. Good organisational skills with attention to detail and the ability to prioritise tasks. Strong interpersonal and communication skills, with a customer-focused approach. Desirable Knowledge of housing maintenance, building safety, compliance standards, and Decent Homes requirements. Experience working in a local authority or social housing environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Oct 02, 2025
Contract
Client Local Authority in Newham Job Title Technical Support Officer (Surveying Team) Pay Rate 18.33 an hour PAYE- 21.23 an hour PAYE Hours 36 Hours a week(Mon-Fri) 9AM-5PM Duration Initial 3 Month Contract Location Hybrid Working- Minimum 3 days a week office based in Dockside Office,Newham Description Overall Purpose of Job To provide high-quality technical, administrative, and operational support to the Surveyor Team in the effective management, maintenance, and improvement of the council's housing stock. The role will ensure accurate data management, efficient project delivery, and effective communication between residents, contractors, and surveyors, enabling the team to deliver safe, compliant, and well-maintained homes. Key Tasks and Accountabilities : Support surveyors in preparing and updating property records, schedules of work, and drawings. Assist in the collation and analysis of survey data, including condition surveys, compliance inspections, and building safety checks. Help monitor contractor performance, logging progress and reporting non-compliance or delays. Maintain accurate records in housing and asset management systems (e.g. Keystone, Northgate, Dynamics or equivalent). Input survey results, contractor information, and compliance data. Run reports and extract data to support programme planning, budget monitoring, and regulatory reporting. Ensure drawings, specifications, and digital records are stored and managed according to council protocols. Provide administrative and technical support on capital works, planned maintenance, and compliance programmes. Support resident engagement activities, ensuring letters, notices, and communications are accurate and timely. KNOWLEDGE/SKILLS Essential Experience of providing technical or administrative support in a housing, property, or construction-related environment. Strong IT and data management skills, with proficiency in Microsoft Office (Excel, Word, PowerPoint) and asset management systems. Good organisational skills with attention to detail and the ability to prioritise tasks. Strong interpersonal and communication skills, with a customer-focused approach. Desirable Knowledge of housing maintenance, building safety, compliance standards, and Decent Homes requirements. Experience working in a local authority or social housing environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
We're recruiting a highly skilled and forward-thinking Housing Strategy & Policy Lead. This senior role is pivotal in driving evidence-led housing strategy, shaping corporate policy, and delivering transformation programmes that directly improve outcomes for residents. Acting as a principal policy adviser to senior leadership, you will help set the direction of housing services while embedding resident voice and ensuring compliance with the latest legislation, including the Social Housing Act. You'll be joining at a crucial time, with the opportunity to influence change at scale, lead multi-disciplinary projects, and position Housing Strategy and Policy as a centre of excellence within the organisation. The Role Lead the development of evidence-based housing strategies and policies that align with organisational vision, deliver value for money, and improve resident outcomes. Provide expert policy advice to senior officers and elected members, shaping strategic decisions on service delivery and use of resources. Manage and oversee the delivery of major change and improvement programmes, ensuring compliance with new housing regulation and consumer standards. Champion resident engagement, ensuring feedback and recommendations are embedded into policy development and service delivery. Lead multi-disciplinary reviews and deliver innovative policy projects, particularly around transformation, resident engagement, and compliance. Matrix manage and develop Strategy and Policy Officers, driving high performance and continuous improvement. Monitor and interpret national, regional, and local housing policy developments, translating them into practical action for the service. Act as a subject matter expert in housing strategy, driving organisational learning and ensuring best practice in policy design and delivery. Key Requirements Proven experience leading the design and delivery of complex housing or corporate policy initiatives. Strong understanding of housing legislation, regulation, and compliance frameworks (including Social Housing Act and Ombudsman Code). Demonstrated ability to influence senior leaders and elected members in a complex, politically-led environment. Track record of leading large change and transformation programmes, delivering measurable improvements. Strong leadership and people management skills, with experience managing multi-disciplinary teams in a matrix environment. Excellent written and verbal communication skills, with the ability to distil complex information into actionable advice. Proven ability to drive resident engagement and embed customer voice into strategy and policy. Strong research, analysis, and project management skills with knowledge of recognised methodologies (e.g. PRINCE2, APM). What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Oct 02, 2025
Contract
We're recruiting a highly skilled and forward-thinking Housing Strategy & Policy Lead. This senior role is pivotal in driving evidence-led housing strategy, shaping corporate policy, and delivering transformation programmes that directly improve outcomes for residents. Acting as a principal policy adviser to senior leadership, you will help set the direction of housing services while embedding resident voice and ensuring compliance with the latest legislation, including the Social Housing Act. You'll be joining at a crucial time, with the opportunity to influence change at scale, lead multi-disciplinary projects, and position Housing Strategy and Policy as a centre of excellence within the organisation. The Role Lead the development of evidence-based housing strategies and policies that align with organisational vision, deliver value for money, and improve resident outcomes. Provide expert policy advice to senior officers and elected members, shaping strategic decisions on service delivery and use of resources. Manage and oversee the delivery of major change and improvement programmes, ensuring compliance with new housing regulation and consumer standards. Champion resident engagement, ensuring feedback and recommendations are embedded into policy development and service delivery. Lead multi-disciplinary reviews and deliver innovative policy projects, particularly around transformation, resident engagement, and compliance. Matrix manage and develop Strategy and Policy Officers, driving high performance and continuous improvement. Monitor and interpret national, regional, and local housing policy developments, translating them into practical action for the service. Act as a subject matter expert in housing strategy, driving organisational learning and ensuring best practice in policy design and delivery. Key Requirements Proven experience leading the design and delivery of complex housing or corporate policy initiatives. Strong understanding of housing legislation, regulation, and compliance frameworks (including Social Housing Act and Ombudsman Code). Demonstrated ability to influence senior leaders and elected members in a complex, politically-led environment. Track record of leading large change and transformation programmes, delivering measurable improvements. Strong leadership and people management skills, with experience managing multi-disciplinary teams in a matrix environment. Excellent written and verbal communication skills, with the ability to distil complex information into actionable advice. Proven ability to drive resident engagement and embed customer voice into strategy and policy. Strong research, analysis, and project management skills with knowledge of recognised methodologies (e.g. PRINCE2, APM). What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
MMP Consultancy are looking to recruit a Supported Housing Officer on a temporary basis to join a Housing Association in South East London. Key Responsibilities: Deliver a high quality, effective tenancy/lease management including the provision of specialist information and the highest level of customer care, developing effective, professional relationships with our customers and stakeholders, ensuring customer feedback and partnership working is used to improve services. Manage partnerships and work with key stakeholders Deal with contract queries for managing agents. Ensure organisational compliance is met within our Supported Housing adhering to 100% compliance. Overseeing and monitoring overdue invoices, and agency income collection. Improving resident engagement, by ensuring regular customer meetings and activities take place and where necessary steering groups are established. Cover for team members including the Team Leader when necessary. Review service charge bills to ensure the charges are correct and reflect service delivery and addressing any queries arising from the charge. Carry out regular estate inspections, monitoring cleaning and grounds maintenance service contracts and acting as the conduit to ensure the safety of blocks and estates as well as drive up standards. Respond to breaches of tenancy agreements, including misuse of property. Process mutual exchanges, successions, and all other types of assignments. Work with the customer and their advocates and other third parties where it may be necessary to consider a management transfer and make recommendations. This will include, but not limited to, incidents of Domestic Abuse, and/ or MARAC recommendations. Work with the Resident Support Team on safeguarding issues and support the customer to ensure they receive any necessary help or assistance where required. Work with the Estate Standards Team to ensure issues are resolved and resident enquiries are dealt with in a timely manner. Work with the Anti-social Behaviour Team to ensure that cases are logged, and where necessary joint investigations are carried. Progress tenancy enforcement action where required and lead on legal cases with the assistance of the Legal Team.
Oct 01, 2025
Seasonal
MMP Consultancy are looking to recruit a Supported Housing Officer on a temporary basis to join a Housing Association in South East London. Key Responsibilities: Deliver a high quality, effective tenancy/lease management including the provision of specialist information and the highest level of customer care, developing effective, professional relationships with our customers and stakeholders, ensuring customer feedback and partnership working is used to improve services. Manage partnerships and work with key stakeholders Deal with contract queries for managing agents. Ensure organisational compliance is met within our Supported Housing adhering to 100% compliance. Overseeing and monitoring overdue invoices, and agency income collection. Improving resident engagement, by ensuring regular customer meetings and activities take place and where necessary steering groups are established. Cover for team members including the Team Leader when necessary. Review service charge bills to ensure the charges are correct and reflect service delivery and addressing any queries arising from the charge. Carry out regular estate inspections, monitoring cleaning and grounds maintenance service contracts and acting as the conduit to ensure the safety of blocks and estates as well as drive up standards. Respond to breaches of tenancy agreements, including misuse of property. Process mutual exchanges, successions, and all other types of assignments. Work with the customer and their advocates and other third parties where it may be necessary to consider a management transfer and make recommendations. This will include, but not limited to, incidents of Domestic Abuse, and/ or MARAC recommendations. Work with the Resident Support Team on safeguarding issues and support the customer to ensure they receive any necessary help or assistance where required. Work with the Estate Standards Team to ensure issues are resolved and resident enquiries are dealt with in a timely manner. Work with the Anti-social Behaviour Team to ensure that cases are logged, and where necessary joint investigations are carried. Progress tenancy enforcement action where required and lead on legal cases with the assistance of the Legal Team.
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