Guildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore s customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements.Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system.Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service.Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties.Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment.Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes.Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times.Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive can-do attitude.Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company.
06/03/2026
Full time
Guildmore Planned Works are seeking a proactive and customer-focused Resident Liaison Officer (RLO) to support residents throughout planned maintenance and improvement works. The RLO will ensure clear communication, minimal disruption, and exceptional customer service as we work to maintain and enhance residents homes. The RLO will collaborate closely with clients, project teams, operatives, and subcontractors, delivering timely and accurate information to residents both verbally and in writing. This role is central to promoting a positive resident experience and upholding Guildmore s customer service standards. Key Responsibilities Planned Works Maintain confidentiality of all resident information in line with GDPR requirements.Understand the programme, scope of works, and planned activities. Schedule appointments with residents and manage booking/non-access schedules via our process management system.Issue weekly reports to site and contract management teams. Prepare and distribute all resident communications (letters, newsletters, booklets) using clear, positive, and engaging language. Champion high-quality resident service delivery and monitor performance to ensure a positive impact on residents. Handle tenant enquiries promptly and liaise with delivery teams to provide updates on work changes, cancellations, and progress. Adapt communication and working practices to meet the needs of diverse clients and residents. Attend all training courses identified by your Line Manager to support professional development. Consumer Standards Understand the Consumer Standards set by the Social Housing Regulator and support clients in meeting their obligations. While visiting properties, conduct additional checks and discreetly report concerns related to condition or decency (e.g., damp, mould) to the client organisation. Record Resident Satisfaction Scoring (RSS) for all work instructions in the required format. Listen to resident concerns and record all interactions on the process management system (EasyBOP), escalating significant issues to your Line Manager. Attend mandatory training such as Dementia Friends and Safeguarding, reporting any welfare or vulnerability concerns appropriately. Collaboration & Communication Work collaboratively with clients, contractors, internal teams, and stakeholders to deliver a consistent customer-focused service.Act as an ambassador for the team, engaging staff, listening to their insights, and involving them in decisions to improve service delivery. Communicate effectively to ensure alignment and understanding across all parties.Participate in regular project review meetings to discuss aftercare progress, challenges, and resident feedback. Person Specification Knowledge & Experience Strong customer care background, ideally within a fast-paced environment.Highly IT literate with good working knowledge of MS Office and job management systems. Understanding of occupied refurbishment and resident engagement processes.Previous experience in an RLO or similar resident-facing role. Qualities & Attitude Excellent communication and interpersonal skills; polite, professional, and courteous at all times.Strong organisational abilities with a proactive approach and excellent attention to detail. Flexible and professional manner, with a positive can-do attitude.Team-oriented with a solutions-focused mindset. Empathy and understanding towards residents needs and concerns. What We Offer Full training and ongoing support. Opportunities to learn systems management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the company.
Client Local Authoirity in Newham Job Title Resident Liaison Officer Pay Rate 300 DAILY UMBRELLA Hours 36 Hours a week(Mon-Fri) Duration Initial 3 month contract Location Hybrid Working- 2-3 days office based in Dockside, Newham Description Overall, Purpose of Job: To manage Newham Council's relationships with all residents, both tenants and leaseholders in the delivery of our investment programme of housing refurbishment projects so that the building works are delivered efficiently and to ensure residents are empowered through effective communication, consultation and resident choice so that resident satisfaction is maximised, overseeing and advising constructors and their resident liaison staff in respect of all matters relating to resident consultation and involvement. To undertake all responsibilities listed below: Resident Engagement & Communication Act as the main liaison between residents, contractors, and internal teams throughout the lifecycle of housing works (e.g. major works, compliance, planned maintenance, disrepair). Provide clear, timely, and accessible information to residents about upcoming works, timescales, access requirements, and potential disruption. Carry out pre-works visits, resident briefings, drop-ins, and post-completion follow-ups. Support vulnerable residents by identifying needs and ensuring reasonable adjustments are made. Issue Resolution & Customer Care Handle resident enquiries, concerns, and complaints professionally, resolving issues at first point of contact where possible. Escalate complex issues to the appropriate officer or contractor and track actions to resolution. Maintain accurate records of resident interactions, issues, and outcomes. Programme & Contractor Support Work closely with Project Managers and Surveyors to ensure resident considerations are built into delivery plans. Monitor contractor performance from a resident-experience perspective and provide feedback. Support access arrangements and minimise no-access cases. Monitoring & Reporting Keep logs of engagement activity, access issues, vulnerabilities, and complaints. Contribute to performance reporting, lessons learned, and service improvement initiatives. Ensure all engagement activity complies with council policies, equality duties, and health & safety requirements. Essential Experience working in a resident-facing or customer-focused role, ideally within housing, construction, or local authority services. Strong communication skills, with the ability to explain technical information clearly to non-technical audiences. Experience managing sensitive situations and resolving complaints or conflict. Good organisational skills and ability to manage multiple sites or workstreams. Competent IT skills (MS Outlook, Word, Excel, case management systems). Desirable Experience supporting capital works, major works, compliance programmes, or repairs services. Knowledge of social housing environments and tenant engagement best practice. Understanding of vulnerability, safeguarding, and equality considerations in housing services. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
06/03/2026
Contract
Client Local Authoirity in Newham Job Title Resident Liaison Officer Pay Rate 300 DAILY UMBRELLA Hours 36 Hours a week(Mon-Fri) Duration Initial 3 month contract Location Hybrid Working- 2-3 days office based in Dockside, Newham Description Overall, Purpose of Job: To manage Newham Council's relationships with all residents, both tenants and leaseholders in the delivery of our investment programme of housing refurbishment projects so that the building works are delivered efficiently and to ensure residents are empowered through effective communication, consultation and resident choice so that resident satisfaction is maximised, overseeing and advising constructors and their resident liaison staff in respect of all matters relating to resident consultation and involvement. To undertake all responsibilities listed below: Resident Engagement & Communication Act as the main liaison between residents, contractors, and internal teams throughout the lifecycle of housing works (e.g. major works, compliance, planned maintenance, disrepair). Provide clear, timely, and accessible information to residents about upcoming works, timescales, access requirements, and potential disruption. Carry out pre-works visits, resident briefings, drop-ins, and post-completion follow-ups. Support vulnerable residents by identifying needs and ensuring reasonable adjustments are made. Issue Resolution & Customer Care Handle resident enquiries, concerns, and complaints professionally, resolving issues at first point of contact where possible. Escalate complex issues to the appropriate officer or contractor and track actions to resolution. Maintain accurate records of resident interactions, issues, and outcomes. Programme & Contractor Support Work closely with Project Managers and Surveyors to ensure resident considerations are built into delivery plans. Monitor contractor performance from a resident-experience perspective and provide feedback. Support access arrangements and minimise no-access cases. Monitoring & Reporting Keep logs of engagement activity, access issues, vulnerabilities, and complaints. Contribute to performance reporting, lessons learned, and service improvement initiatives. Ensure all engagement activity complies with council policies, equality duties, and health & safety requirements. Essential Experience working in a resident-facing or customer-focused role, ideally within housing, construction, or local authority services. Strong communication skills, with the ability to explain technical information clearly to non-technical audiences. Experience managing sensitive situations and resolving complaints or conflict. Good organisational skills and ability to manage multiple sites or workstreams. Competent IT skills (MS Outlook, Word, Excel, case management systems). Desirable Experience supporting capital works, major works, compliance programmes, or repairs services. Knowledge of social housing environments and tenant engagement best practice. Understanding of vulnerability, safeguarding, and equality considerations in housing services. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Tenant Liaison Officer Location : Based in Barnsley Salary : £27,000 per annum with a car allowance of £3,000 pa Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits : Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.
04/03/2026
Full time
Tenant Liaison Officer Location : Based in Barnsley Salary : £27,000 per annum with a car allowance of £3,000 pa Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits : Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.
PSR Recruitment is currently seeking an experienced Resident Liaison Officer to join our client, on a permanent, full-time basis. This is a key, customer-facing role where you will play a vital part in ensuring residents are fully informed, supported, and satisfied throughout the delivery of works. As the Resident Liaison Office you will lead a team of Resident Liaison Officers (RLO) and act as the primary point of contact for residents , while also providing line management and support to the wider resident liaison team. This role offers an excellent opportunity for someone looking to progress their career within property services and social housing delivery. A DBS check is required for this position. Key Responsibilities Act as a visible and approachable point of contact for residents Engage with customers through newsletters, meetings, site visits, and open days Line manage and support Resident Liaison Officers, ensuring high standards of communication and customer care Ensure residents are fully informed of works processes, programmes, and any changes Coordinate access arrangements and handover of keys to site teams Deliver a high standard of customer aftercare and manage resident expectations Act as a liaison between residents, clients, and operational delivery teams Proactively manage issues and resolve concerns in a professional and empathetic manner Candidate Requirements Proven experience in a Senior Resident Liaison Officer , Resident Liaison Officer, or community engagement role Background working for a contractor or within a client-side liaison role, ideally within planned or reactive maintenance, refurbishment, or asset management Confident handling challenging situations in a public-facing environment Excellent communication and stakeholder management skills Resilient, professional, and discreet, with a strong customer-focused approach Full UK driving licence and access to a vehicle (role involves regional travel) What's on Offer Competitive salary and benefits package Long-term, permanent opportunity with a growing contractor Clear opportunities for career progression aligned with business growth Immediate interviews available for suitable candidates How to Apply If you are an experienced Resident Liaison Officer looking for a role where you can genuinely make a difference while progressing your career, PSR Recruitment would like to hear from you . Apply today for immediate consideration.
04/03/2026
Full time
PSR Recruitment is currently seeking an experienced Resident Liaison Officer to join our client, on a permanent, full-time basis. This is a key, customer-facing role where you will play a vital part in ensuring residents are fully informed, supported, and satisfied throughout the delivery of works. As the Resident Liaison Office you will lead a team of Resident Liaison Officers (RLO) and act as the primary point of contact for residents , while also providing line management and support to the wider resident liaison team. This role offers an excellent opportunity for someone looking to progress their career within property services and social housing delivery. A DBS check is required for this position. Key Responsibilities Act as a visible and approachable point of contact for residents Engage with customers through newsletters, meetings, site visits, and open days Line manage and support Resident Liaison Officers, ensuring high standards of communication and customer care Ensure residents are fully informed of works processes, programmes, and any changes Coordinate access arrangements and handover of keys to site teams Deliver a high standard of customer aftercare and manage resident expectations Act as a liaison between residents, clients, and operational delivery teams Proactively manage issues and resolve concerns in a professional and empathetic manner Candidate Requirements Proven experience in a Senior Resident Liaison Officer , Resident Liaison Officer, or community engagement role Background working for a contractor or within a client-side liaison role, ideally within planned or reactive maintenance, refurbishment, or asset management Confident handling challenging situations in a public-facing environment Excellent communication and stakeholder management skills Resilient, professional, and discreet, with a strong customer-focused approach Full UK driving licence and access to a vehicle (role involves regional travel) What's on Offer Competitive salary and benefits package Long-term, permanent opportunity with a growing contractor Clear opportunities for career progression aligned with business growth Immediate interviews available for suitable candidates How to Apply If you are an experienced Resident Liaison Officer looking for a role where you can genuinely make a difference while progressing your career, PSR Recruitment would like to hear from you . Apply today for immediate consideration.
Neighbourhood Housing Officer Wellingborough £37,239 Join Our Expanding Neighbourhood Housing Team We're growing! As part of our continued commitment to delivering excellent services to our customers, we are recruiting two new Neighbourhood housing Officers to join our Housing Team. This expansion will reduce patch sizes, allowing us to work more closely and proactively with our customers. It's an exciting time to join us as we strengthen our service offer and invest in delivering a more personal, responsive housing service. About the Role As a member of our Housing Team, you will: Manage a defined patch of properties, building strong and positive relationships with customers Deliver proactive tenancy management, early intervention and tenancy sustainment support Investigate and manage anti-social behaviour (ASB) cases, working collaboratively with partner agencies where required Lead on estate management, ensuring our neighbourhoods are safe, clean and well maintained Identify welfare concerns and provide appropriate support or referrals Take responsibility for safeguarding, recognising risks and responding in line with policy and best practice Work closely with colleagues and external partners to resolve issues effectively Provide a visible, customer-focused presence within our communities About You We're looking for individuals who: Have experience in housing management or a related role Are confident managing ASB cases and complex tenancy issues Understand welfare support and safeguarding responsibilities Are proactive, resilient and solution-focused Can manage a varied workload and prioritise effectively Communicate clearly and professionally, both verbally and in writing Are passionate about delivering excellent customer service Why Join Us? Reduced patch sizes to enable meaningful customer engagement A supportive and collaborative team environment The opportunity to help shape and strengthen our housing service Ongoing professional development and training If you're motivated, customer-focused, and ready to be part of a team that is investing in doing things better, we'd love to hear from you. About us At Greatwell Homes, we own and manage around 5,000 homes with a £23 million turnover, and our mission is to "partner with customers and communities to shape places people are proud to call home." We're proud to be a progressive, forward-thinking housing association, committed to delivering excellent services for our customers and a great working environment for our colleagues.
04/03/2026
Full time
Neighbourhood Housing Officer Wellingborough £37,239 Join Our Expanding Neighbourhood Housing Team We're growing! As part of our continued commitment to delivering excellent services to our customers, we are recruiting two new Neighbourhood housing Officers to join our Housing Team. This expansion will reduce patch sizes, allowing us to work more closely and proactively with our customers. It's an exciting time to join us as we strengthen our service offer and invest in delivering a more personal, responsive housing service. About the Role As a member of our Housing Team, you will: Manage a defined patch of properties, building strong and positive relationships with customers Deliver proactive tenancy management, early intervention and tenancy sustainment support Investigate and manage anti-social behaviour (ASB) cases, working collaboratively with partner agencies where required Lead on estate management, ensuring our neighbourhoods are safe, clean and well maintained Identify welfare concerns and provide appropriate support or referrals Take responsibility for safeguarding, recognising risks and responding in line with policy and best practice Work closely with colleagues and external partners to resolve issues effectively Provide a visible, customer-focused presence within our communities About You We're looking for individuals who: Have experience in housing management or a related role Are confident managing ASB cases and complex tenancy issues Understand welfare support and safeguarding responsibilities Are proactive, resilient and solution-focused Can manage a varied workload and prioritise effectively Communicate clearly and professionally, both verbally and in writing Are passionate about delivering excellent customer service Why Join Us? Reduced patch sizes to enable meaningful customer engagement A supportive and collaborative team environment The opportunity to help shape and strengthen our housing service Ongoing professional development and training If you're motivated, customer-focused, and ready to be part of a team that is investing in doing things better, we'd love to hear from you. About us At Greatwell Homes, we own and manage around 5,000 homes with a £23 million turnover, and our mission is to "partner with customers and communities to shape places people are proud to call home." We're proud to be a progressive, forward-thinking housing association, committed to delivering excellent services for our customers and a great working environment for our colleagues.
Required - Roads Transport & Network Manager Livingston Road Safety & Traffic OfficerLocation: Livingston Service: Operational Services - Roads & Transportation Contract:Full-time We are seeking an experienced and motivated Road Safety & Traffic Management Expert to play a leading role in shaping safe, sustainable, and well managed transport networks across the region.As a key member of the Roads & Transportation Service, you will support the Roads Network Manager in delivering one of the council's core functions-ensuring the safety, efficiency, and resilience of our local road network through effective policy, engineering, and team leadership. About the Role In this senior and highly influential position, you will be responsible for leading the day to day delivery of road safety and traffic management activities within the Network team. Your work will directly contribute to improving community safety, supporting local infrastructure development, and maintaining the high standards expected across the council's operational services. You will: Lead road safety and traffic management activities, including developing policies, procedures, and strategic approaches. Develop, monitor and review the council's Road Safety Plan. Work collaboratively with internal services, schools, community groups and external partners to solve road safety and traffic issues. Lead reviews of school travel routes, attend public/school meetings, and develop engineering solutions in partnership with Education colleagues. Oversee the development and maintenance of the council's Road Accident Database. Manage the council's Accident Investigation & Prevention Programme-site identification, ranking, investigations and post implementation monitoring. Provide technical support for safety camera activities. Oversee surveys, design, contract preparation and works supervision for road safety and traffic management schemes, including payments, variations, claims and disputes. Lead the development and promotion of Traffic Regulation Orders (parking, safety and management schemes). Manage the road safety audit process including planning, allocation, delivery and stakeholder engagement. Oversee daily management of Disabled Persons' Parking Places operations. Lead the provision and maintenance of traffic signs and signals. Ensure procurement of services and works complies with council Standing Orders. Prioritise workloads and ensure staffing levels meet operational requirements. Lead on managing customer expectations, handling enquiries/complaints in line with council standards. Act as complaints officer and member liaison officer. Lead recruitment, performance reviews, disciplinary matters and absence management for direct reports. Deliver team briefings and maintain strong internal communication. Undertake responsibilities under CDM Regulations and health and safety legislation. Represent the Roads & Transportation Service as required, including attendance at committees, boards, trusts and national groups (e.g., SCOTS, COSLA, APSE). Support capital and revenue budget management, reporting and programme monitoring. Prepare and present reports to committees, PDSPs, and internal/external groups. Support corporate governance, compliance, performance processes, and the Service Asset Management Plan. Participate in Winter and Emergency activities. Deputise for the Roads Network Manager when required. Qualifications, Skills & Knowledge Essential Registered with the Engineering Council at Incorporated Engineer level (or above). Member of a relevant professional engineering institution. Strong written and verbal communication skills with the ability to manage multiple priorities under pressure. Extensive knowledge of road safety engineering and traffic management. Strong project management and database management skills. Desirable Degree in Engineering or Construction Management. Postgraduate qualification in Transportation Engineering, Project Management or related discipline. IOSH Managing Safely (or equivalent). Working knowledge of health & safety legislation, particularly in operational environments. RoSPA Road Safety Engineering certification (or equivalent). Certificate of Competence in Road Safety Audit (Highways Agency approved). Membership of the Society of Road Safety Auditors (or equivalent). Knowledge of contract management. Experience leading and developing teams. Working knowledge of AutoCAD, road accident databases or other specialist software. Additional Information Access to a car pool scheme or service vehicles is provided for role related activities. If you are interested in hearing more about this role, please forward a CV to myself at and I will reach out. #
02/03/2026
Full time
Required - Roads Transport & Network Manager Livingston Road Safety & Traffic OfficerLocation: Livingston Service: Operational Services - Roads & Transportation Contract:Full-time We are seeking an experienced and motivated Road Safety & Traffic Management Expert to play a leading role in shaping safe, sustainable, and well managed transport networks across the region.As a key member of the Roads & Transportation Service, you will support the Roads Network Manager in delivering one of the council's core functions-ensuring the safety, efficiency, and resilience of our local road network through effective policy, engineering, and team leadership. About the Role In this senior and highly influential position, you will be responsible for leading the day to day delivery of road safety and traffic management activities within the Network team. Your work will directly contribute to improving community safety, supporting local infrastructure development, and maintaining the high standards expected across the council's operational services. You will: Lead road safety and traffic management activities, including developing policies, procedures, and strategic approaches. Develop, monitor and review the council's Road Safety Plan. Work collaboratively with internal services, schools, community groups and external partners to solve road safety and traffic issues. Lead reviews of school travel routes, attend public/school meetings, and develop engineering solutions in partnership with Education colleagues. Oversee the development and maintenance of the council's Road Accident Database. Manage the council's Accident Investigation & Prevention Programme-site identification, ranking, investigations and post implementation monitoring. Provide technical support for safety camera activities. Oversee surveys, design, contract preparation and works supervision for road safety and traffic management schemes, including payments, variations, claims and disputes. Lead the development and promotion of Traffic Regulation Orders (parking, safety and management schemes). Manage the road safety audit process including planning, allocation, delivery and stakeholder engagement. Oversee daily management of Disabled Persons' Parking Places operations. Lead the provision and maintenance of traffic signs and signals. Ensure procurement of services and works complies with council Standing Orders. Prioritise workloads and ensure staffing levels meet operational requirements. Lead on managing customer expectations, handling enquiries/complaints in line with council standards. Act as complaints officer and member liaison officer. Lead recruitment, performance reviews, disciplinary matters and absence management for direct reports. Deliver team briefings and maintain strong internal communication. Undertake responsibilities under CDM Regulations and health and safety legislation. Represent the Roads & Transportation Service as required, including attendance at committees, boards, trusts and national groups (e.g., SCOTS, COSLA, APSE). Support capital and revenue budget management, reporting and programme monitoring. Prepare and present reports to committees, PDSPs, and internal/external groups. Support corporate governance, compliance, performance processes, and the Service Asset Management Plan. Participate in Winter and Emergency activities. Deputise for the Roads Network Manager when required. Qualifications, Skills & Knowledge Essential Registered with the Engineering Council at Incorporated Engineer level (or above). Member of a relevant professional engineering institution. Strong written and verbal communication skills with the ability to manage multiple priorities under pressure. Extensive knowledge of road safety engineering and traffic management. Strong project management and database management skills. Desirable Degree in Engineering or Construction Management. Postgraduate qualification in Transportation Engineering, Project Management or related discipline. IOSH Managing Safely (or equivalent). Working knowledge of health & safety legislation, particularly in operational environments. RoSPA Road Safety Engineering certification (or equivalent). Certificate of Competence in Road Safety Audit (Highways Agency approved). Membership of the Society of Road Safety Auditors (or equivalent). Knowledge of contract management. Experience leading and developing teams. Working knowledge of AutoCAD, road accident databases or other specialist software. Additional Information Access to a car pool scheme or service vehicles is provided for role related activities. If you are interested in hearing more about this role, please forward a CV to myself at and I will reach out. #
Building Surveying Manager - Hybrid, Permanent role, Salary up to £49,500 ️ Building Surveying Manager - Permanent Role Salary: Up to £49,500 Location: Ipswich (remote/hybrid options available) Your new company Are you a seasoned Building Surveying professional ready to lead complex housing projects and drive service excellence? We're seeking a dynamic Building Surveying Manager to take the reins of a high-performing team and deliver impactful capital improvement programmes across a diverse housing portfolio. Your new role What You'll Be Doing• Lead and manage a team of Chartered Surveyors and technical officers, ensuring quality, compliance, and timely delivery across all projects. • Oversee major capital works, responsive repairs, and planned maintenance programmes, liaising with senior stakeholders to align strategy and execution. • Champion service improvement initiatives, introducing best practices and innovative solutions to enhance customer satisfaction. • Resolve complex disputes and complaints with professionalism, ensuring lessons learned are embedded into future processes. • Spearhead procurement projects, from drafting specifications to managing tenders and contractor performance. • Provide expert advice to senior leadership, prepare strategic reports, and contribute to housing policy development. • Ensure full compliance with health and safety, building regulations, and CDM requirements. What you'll need to succeed What We're Looking For• Degree-qualified in Building Services or equivalent, with at least 5 years of post-qualification experience. • Strong knowledge of building legislation, health and safety regulations, and contract management. • Proven leadership in managing multidisciplinary teams and delivering large-scale housing projects. • Excellent communication, negotiation, and stakeholder engagement skills. • Ideally proficient in CAD, Microsoft Office, and project management tools. • IOSH Managing Safely certification (minimum); NEBOSH and professional memberships are a plus. What you'll get in return A salary of up to £49,500, Hybrid working, excellent local government pension. This is a great opportunity to make a tangible impact in a fast-paced, public sector environment. You'll be at the forefront of strategic housing initiatives, working with passionate professionals and contributing to meaningful community outcomes. If you're ready to bring your expertise to a role that blends leadership, technical excellence, and strategic influence-apply now and help shape the future of housing services. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
02/03/2026
Full time
Building Surveying Manager - Hybrid, Permanent role, Salary up to £49,500 ️ Building Surveying Manager - Permanent Role Salary: Up to £49,500 Location: Ipswich (remote/hybrid options available) Your new company Are you a seasoned Building Surveying professional ready to lead complex housing projects and drive service excellence? We're seeking a dynamic Building Surveying Manager to take the reins of a high-performing team and deliver impactful capital improvement programmes across a diverse housing portfolio. Your new role What You'll Be Doing• Lead and manage a team of Chartered Surveyors and technical officers, ensuring quality, compliance, and timely delivery across all projects. • Oversee major capital works, responsive repairs, and planned maintenance programmes, liaising with senior stakeholders to align strategy and execution. • Champion service improvement initiatives, introducing best practices and innovative solutions to enhance customer satisfaction. • Resolve complex disputes and complaints with professionalism, ensuring lessons learned are embedded into future processes. • Spearhead procurement projects, from drafting specifications to managing tenders and contractor performance. • Provide expert advice to senior leadership, prepare strategic reports, and contribute to housing policy development. • Ensure full compliance with health and safety, building regulations, and CDM requirements. What you'll need to succeed What We're Looking For• Degree-qualified in Building Services or equivalent, with at least 5 years of post-qualification experience. • Strong knowledge of building legislation, health and safety regulations, and contract management. • Proven leadership in managing multidisciplinary teams and delivering large-scale housing projects. • Excellent communication, negotiation, and stakeholder engagement skills. • Ideally proficient in CAD, Microsoft Office, and project management tools. • IOSH Managing Safely certification (minimum); NEBOSH and professional memberships are a plus. What you'll get in return A salary of up to £49,500, Hybrid working, excellent local government pension. This is a great opportunity to make a tangible impact in a fast-paced, public sector environment. You'll be at the forefront of strategic housing initiatives, working with passionate professionals and contributing to meaningful community outcomes. If you're ready to bring your expertise to a role that blends leadership, technical excellence, and strategic influence-apply now and help shape the future of housing services. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
PSR solutions are recruiting for a Resident Liaison Officer (RLO) to work on a construction site in Bedford on behalf of our client who has a nationwide presence. RLO roles and responsibilities: Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects. Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised. Responsible for collation of resident information packs and administration of customer records, KPI's etc. Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships. Full understanding of responsibilities associated with ensuring a safe environment is maintained for residents and maintenance of their welfare at the end of the working day. Willingness to support and promote the company and its activities at open days and community engagement events. RLO requirements: 2 x references from a previous RLO position SSSTS RLO Benefits Weekly pay Monday to Friday If you are interested in this RLO role or would like more information, please contact the Trades and Labour team at PSR Solutions.
02/03/2026
Contract
PSR solutions are recruiting for a Resident Liaison Officer (RLO) to work on a construction site in Bedford on behalf of our client who has a nationwide presence. RLO roles and responsibilities: Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects. Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised. Responsible for collation of resident information packs and administration of customer records, KPI's etc. Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships. Full understanding of responsibilities associated with ensuring a safe environment is maintained for residents and maintenance of their welfare at the end of the working day. Willingness to support and promote the company and its activities at open days and community engagement events. RLO requirements: 2 x references from a previous RLO position SSSTS RLO Benefits Weekly pay Monday to Friday If you are interested in this RLO role or would like more information, please contact the Trades and Labour team at PSR Solutions.
PSR solutions are recruiting for a Resident Liaison Officer (RLO) to work on a construction site in Coventry on behalf of our client who has a nationwide presence. RLO roles and responsibilities: Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects. Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised. Responsible for collation of resident information packs and administration of customer records, KPI's etc. Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships. Full understanding of responsibilities associated with ensuring a safe environment is maintained for residents and maintenance of their welfare at the end of the working day. Willingness to support and promote the company and its activities at open days and community engagement events. RLO requirements: 2 x references from a previous RLO position SSSTS RLO Benefits Weekly pay Monday to Friday If you are interested in this RLO role or would like more information, please contact the Trades and Labour team at PSR Solutions.
02/03/2026
Contract
PSR solutions are recruiting for a Resident Liaison Officer (RLO) to work on a construction site in Coventry on behalf of our client who has a nationwide presence. RLO roles and responsibilities: Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects. Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised. Responsible for collation of resident information packs and administration of customer records, KPI's etc. Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships. Full understanding of responsibilities associated with ensuring a safe environment is maintained for residents and maintenance of their welfare at the end of the working day. Willingness to support and promote the company and its activities at open days and community engagement events. RLO requirements: 2 x references from a previous RLO position SSSTS RLO Benefits Weekly pay Monday to Friday If you are interested in this RLO role or would like more information, please contact the Trades and Labour team at PSR Solutions.
We're recruiting an experienced Housing Management Officer to deliver a comprehensive, customer-focused tenancy and estate management service across a defined housing patch. This is a frontline housing management role responsible for tenancy sustainment, anti-social behaviour management, estate standards and resident engagement. The successful candidate will take ownership of their patch, building strong landlord-tenant relationships while ensuring compliance with tenancy agreements and Council policy. This role requires a visible presence on patch, regular estate inspections and close partnership working across internal and external agencies. The Role Deliver a comprehensive tenancy and estate management service to tenants and leaseholders. Take ownership of a defined housing patch, understanding resident needs and local priorities. Manage anti-social behaviour cases in line with policy, including legal referrals and court attendance where required. Liaise with Police, Safer Communities, Wardens and partner agencies to resolve ASB issues. Serve legal notices (including NOSPs) and manage Introductory Tenancies. Identify and respond to safeguarding concerns, referring to MASH or Adult Safeguarding teams where appropriate. Conduct regular estate inspections and block walkabouts to ensure health and safety compliance and estate standards. Lead on patch plans, chair patch meetings and participate in resident engagement activity. Carry out tenancy sign-ups, settling-in visits and periodic tenancy checks. Support tenants with welfare benefit advice and Homebid bidding where necessary. Work closely with Income Officers to ensure a joined-up approach to tenancy and arrears management. Manage mutual exchanges and provide advice to tenants on their housing options. Respond to MP and Councillor enquiries in line with procedures. Attend Child Protection Conferences, Adult Safeguarding Conferences and ASB panels as required. Carry out evictions where necessary. Maintain accurate case records across housing management systems. Provide phone and office cover where required and support colleagues across other patches if needed. Contribute to decent neighbourhood initiatives and environmental improvements. Key Requirements Experience delivering tenancy and estate management services within a local authority or housing association. Experience managing anti-social behaviour cases, including legal action where required. Knowledge of tenancy law and housing management practice. Understanding of safeguarding responsibilities in a housing context. Experience carrying out estate inspections and property visits. Ability to manage a varied caseload and prioritise effectively. Strong written and verbal communication skills, including report writing. Experience working collaboratively with internal teams and external agencies. Good IT literacy and experience using housing management systems. Ability to travel across the patch (Car User designation applies). Standard DBS required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Officers, Neighbourhood Officers and Tenancy Management roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from experienced housing management professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
28/02/2026
Contract
We're recruiting an experienced Housing Management Officer to deliver a comprehensive, customer-focused tenancy and estate management service across a defined housing patch. This is a frontline housing management role responsible for tenancy sustainment, anti-social behaviour management, estate standards and resident engagement. The successful candidate will take ownership of their patch, building strong landlord-tenant relationships while ensuring compliance with tenancy agreements and Council policy. This role requires a visible presence on patch, regular estate inspections and close partnership working across internal and external agencies. The Role Deliver a comprehensive tenancy and estate management service to tenants and leaseholders. Take ownership of a defined housing patch, understanding resident needs and local priorities. Manage anti-social behaviour cases in line with policy, including legal referrals and court attendance where required. Liaise with Police, Safer Communities, Wardens and partner agencies to resolve ASB issues. Serve legal notices (including NOSPs) and manage Introductory Tenancies. Identify and respond to safeguarding concerns, referring to MASH or Adult Safeguarding teams where appropriate. Conduct regular estate inspections and block walkabouts to ensure health and safety compliance and estate standards. Lead on patch plans, chair patch meetings and participate in resident engagement activity. Carry out tenancy sign-ups, settling-in visits and periodic tenancy checks. Support tenants with welfare benefit advice and Homebid bidding where necessary. Work closely with Income Officers to ensure a joined-up approach to tenancy and arrears management. Manage mutual exchanges and provide advice to tenants on their housing options. Respond to MP and Councillor enquiries in line with procedures. Attend Child Protection Conferences, Adult Safeguarding Conferences and ASB panels as required. Carry out evictions where necessary. Maintain accurate case records across housing management systems. Provide phone and office cover where required and support colleagues across other patches if needed. Contribute to decent neighbourhood initiatives and environmental improvements. Key Requirements Experience delivering tenancy and estate management services within a local authority or housing association. Experience managing anti-social behaviour cases, including legal action where required. Knowledge of tenancy law and housing management practice. Understanding of safeguarding responsibilities in a housing context. Experience carrying out estate inspections and property visits. Ability to manage a varied caseload and prioritise effectively. Strong written and verbal communication skills, including report writing. Experience working collaboratively with internal teams and external agencies. Good IT literacy and experience using housing management systems. Ability to travel across the patch (Car User designation applies). Standard DBS required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Officers, Neighbourhood Officers and Tenancy Management roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from experienced housing management professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
To deliver an effective and customer-focused surveying service across the housing stock, ensuring properties are safe, compliant, and maintained to a high standard. The postholder will diagnose building defects, specify remedial works, manage contractors, and support planned and responsive maintenance programmes. Key Responsibilities Property Inspections & Surveys Carry out void inspections and responsive repair inspections across the housing portfolio. Diagnose building defects and identify appropriate remedial solutions. Prepare detailed schedules of work and technical specifications. Assess and prioritise health & safety risks (including damp and mould, structural issues, fire safety, and HHSRS hazards). Contract & Works Management Manage works from inspection through to completion, ensuring quality, value for money, and compliance with regulations. Monitor contractor performance, including site inspections and progress checks. Certify works completed and authorise payments in line with contract procedures. Support planned maintenance and capital works programmes. Compliance & Standards Ensure properties meet statutory and regulatory requirements, including: Housing Health and Safety Rating System (HHSRS) Decent Homes Standard Building Regulations Fire safety and asbestos management procedures Maintain accurate property and works records on housing management systems. Customer & Stakeholder Engagement Act as a technical point of contact for residents, colleagues, and contractors. Provide clear, professional advice to tenants regarding repairs and maintenance issues. Handle complaints and complex cases relating to property condition. Work collaboratively with housing officers, asset teams, and external partners. Person Specification Essential Experience working as a surveyor or inspector within social housing or local authority housing . Strong technical knowledge of domestic building construction and maintenance. Experience specifying and managing repair and maintenance works. Knowledge of relevant legislation and standards (e.g. HHSRS, Decent Homes, CDM Regulations). Ability to write clear technical reports and schedules of work. Strong customer service and communication skills. IT literate, with experience using property or repairs management systems. Full UK driving licence (or ability to travel independently). Desirable Relevant qualification (e.g. HNC/HND/Degree in Building Surveying, Construction, or similar). Membership of a professional body (e.g. CIOB, RICS, CABE). Experience of managing contractors and term maintenance contracts. Experience of working in occupied properties. Knowledge of asset management and planned investment programmes. Skills & Competencies Excellent problem-solving and diagnostic skills Ability to manage a varied workload and meet deadlines Strong attention to detail Confident decision-maker Professional and empathetic approach when dealing with residents Ability to work independently and as part of a team Working Conditions Site-based role with travel across housing stock Mix of office, home, and site working (depending on organisational policy) Occasional out-of-hours inspections may be required
26/02/2026
Contract
To deliver an effective and customer-focused surveying service across the housing stock, ensuring properties are safe, compliant, and maintained to a high standard. The postholder will diagnose building defects, specify remedial works, manage contractors, and support planned and responsive maintenance programmes. Key Responsibilities Property Inspections & Surveys Carry out void inspections and responsive repair inspections across the housing portfolio. Diagnose building defects and identify appropriate remedial solutions. Prepare detailed schedules of work and technical specifications. Assess and prioritise health & safety risks (including damp and mould, structural issues, fire safety, and HHSRS hazards). Contract & Works Management Manage works from inspection through to completion, ensuring quality, value for money, and compliance with regulations. Monitor contractor performance, including site inspections and progress checks. Certify works completed and authorise payments in line with contract procedures. Support planned maintenance and capital works programmes. Compliance & Standards Ensure properties meet statutory and regulatory requirements, including: Housing Health and Safety Rating System (HHSRS) Decent Homes Standard Building Regulations Fire safety and asbestos management procedures Maintain accurate property and works records on housing management systems. Customer & Stakeholder Engagement Act as a technical point of contact for residents, colleagues, and contractors. Provide clear, professional advice to tenants regarding repairs and maintenance issues. Handle complaints and complex cases relating to property condition. Work collaboratively with housing officers, asset teams, and external partners. Person Specification Essential Experience working as a surveyor or inspector within social housing or local authority housing . Strong technical knowledge of domestic building construction and maintenance. Experience specifying and managing repair and maintenance works. Knowledge of relevant legislation and standards (e.g. HHSRS, Decent Homes, CDM Regulations). Ability to write clear technical reports and schedules of work. Strong customer service and communication skills. IT literate, with experience using property or repairs management systems. Full UK driving licence (or ability to travel independently). Desirable Relevant qualification (e.g. HNC/HND/Degree in Building Surveying, Construction, or similar). Membership of a professional body (e.g. CIOB, RICS, CABE). Experience of managing contractors and term maintenance contracts. Experience of working in occupied properties. Knowledge of asset management and planned investment programmes. Skills & Competencies Excellent problem-solving and diagnostic skills Ability to manage a varied workload and meet deadlines Strong attention to detail Confident decision-maker Professional and empathetic approach when dealing with residents Ability to work independently and as part of a team Working Conditions Site-based role with travel across housing stock Mix of office, home, and site working (depending on organisational policy) Occasional out-of-hours inspections may be required
This newly created role as an Environmental Impact Officer will play an integral position within the community. This trailblazing position will be the blueprint at introducing more roles in the future, so it s a position you can really make your own. As an Environmental Impact Officer, you ll play a key role in creating safe, clean and thriving neighbourhoods within the community. You ll help us improve local environments, building neighbourhood pride and encouraging residents to get involved in shaping the places they live. This role blends engagement, practical problem-solving and partnership working to make sure the community feels supported, valued and well cared for. This role will involve working with local community groups and neighbourhood bodies as well as local councils, so it has varied contacts Job Description for the Environment Impact Officer: Carry out regular inspections to spot issues such as waste, overgrowth, litter, hazards or anything that affects safety, access or the look and feel of our neighbourhoods within residential areas Monitor for environmental risks, including conditions that could attract pests, cause obstruction or impact wellbeing. Respond to concerns or complaints from residents about local environmental issues, offering clear advice and acting in line with our neighbourhood management approach. To work proactively with residents, providing guidance and encouraging them to take part in shaping and improving their neighbourhoods. Collaborate with community groups, volunteers, residents and partners to organise local initiatives such as clean-ups, planting schemes and other environmental projects. Seek out and use funding opportunities to support community-led projects and environmental improvements. Issue informal warnings, tenancy-related letters or formal notices where needed, following our policies and procedures. Keep accurate and up-to-date records of inspections, actions, engagement and outcomes. Escalate ongoing or serious breaches when required, including preparing information for any formal action. Work closely with Neighbourhood Coordinators, Neighbourhood Impact Operatives and other support teams to deliver joined-up solutions. Promote sustainability, neighbourhood pride and positive community involvement, encouraging residents to feel ownership and pride in their local area. Candidate Requirements for the Environmental Impact Officer: GCSE English and Maths (Or Equivalent) at level C or above Experience working in a neighbourhood services, environmental, housing, or community-facing role would be desirable Experience engaging directly with customers, offering guidance and resolving concerns, dealing with problem-solving and complaints Experience working collaboratively with partner organisations, community groups or volunteers Confident in using IT Systems (Outlook/Teams and internal housing software) Strong awareness of neighbourhood issues such as environmental hazards, overgrowth, litter or local safety concerns would be an advantage The ability to engage, influence and motivate customers and community groups Ability to work proactively and independently to improve neighbourhood conditions Good written and verbal communication skills, able to explain issues clearly and positively Positive can-do attitude Great communicator and strong team player Curious, adaptable and eager to learn Self-motivated and proactive Must possess a Driving Licence To be able to pass a DBS check Hours: Monday Friday 8:00 am 4:00 pm Salary: £26,625.02 Per Annum Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
24/02/2026
Full time
This newly created role as an Environmental Impact Officer will play an integral position within the community. This trailblazing position will be the blueprint at introducing more roles in the future, so it s a position you can really make your own. As an Environmental Impact Officer, you ll play a key role in creating safe, clean and thriving neighbourhoods within the community. You ll help us improve local environments, building neighbourhood pride and encouraging residents to get involved in shaping the places they live. This role blends engagement, practical problem-solving and partnership working to make sure the community feels supported, valued and well cared for. This role will involve working with local community groups and neighbourhood bodies as well as local councils, so it has varied contacts Job Description for the Environment Impact Officer: Carry out regular inspections to spot issues such as waste, overgrowth, litter, hazards or anything that affects safety, access or the look and feel of our neighbourhoods within residential areas Monitor for environmental risks, including conditions that could attract pests, cause obstruction or impact wellbeing. Respond to concerns or complaints from residents about local environmental issues, offering clear advice and acting in line with our neighbourhood management approach. To work proactively with residents, providing guidance and encouraging them to take part in shaping and improving their neighbourhoods. Collaborate with community groups, volunteers, residents and partners to organise local initiatives such as clean-ups, planting schemes and other environmental projects. Seek out and use funding opportunities to support community-led projects and environmental improvements. Issue informal warnings, tenancy-related letters or formal notices where needed, following our policies and procedures. Keep accurate and up-to-date records of inspections, actions, engagement and outcomes. Escalate ongoing or serious breaches when required, including preparing information for any formal action. Work closely with Neighbourhood Coordinators, Neighbourhood Impact Operatives and other support teams to deliver joined-up solutions. Promote sustainability, neighbourhood pride and positive community involvement, encouraging residents to feel ownership and pride in their local area. Candidate Requirements for the Environmental Impact Officer: GCSE English and Maths (Or Equivalent) at level C or above Experience working in a neighbourhood services, environmental, housing, or community-facing role would be desirable Experience engaging directly with customers, offering guidance and resolving concerns, dealing with problem-solving and complaints Experience working collaboratively with partner organisations, community groups or volunteers Confident in using IT Systems (Outlook/Teams and internal housing software) Strong awareness of neighbourhood issues such as environmental hazards, overgrowth, litter or local safety concerns would be an advantage The ability to engage, influence and motivate customers and community groups Ability to work proactively and independently to improve neighbourhood conditions Good written and verbal communication skills, able to explain issues clearly and positively Positive can-do attitude Great communicator and strong team player Curious, adaptable and eager to learn Self-motivated and proactive Must possess a Driving Licence To be able to pass a DBS check Hours: Monday Friday 8:00 am 4:00 pm Salary: £26,625.02 Per Annum Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
MMP Consultancy are looking to recruit a Resident Liaison Officer in North West London / Hertfordshire. This will be on a temporary ongoing basis. Umbrella Rate: 30 Per Hour Please note, a full UK Driving Licence & Vehicle requied. Responsibilities: Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed. Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction. Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution. Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements. Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management Skills & Experience Required: Previous experience of working as a Resident Liaison Officer Excellent written and interpersonal skills Proven experience of delivering excellent customer care Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
23/02/2026
Contract
MMP Consultancy are looking to recruit a Resident Liaison Officer in North West London / Hertfordshire. This will be on a temporary ongoing basis. Umbrella Rate: 30 Per Hour Please note, a full UK Driving Licence & Vehicle requied. Responsibilities: Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed. Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction. Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution. Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements. Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management Skills & Experience Required: Previous experience of working as a Resident Liaison Officer Excellent written and interpersonal skills Proven experience of delivering excellent customer care Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
Resident Services Officer Contract: 9-month Fixed-Term Contract Salary: 44,110 per annum (pro rata) Location: SE26 on patch role (fully onsite) The Resident Services Officer provides high-quality housing management services across designated estates. You will support residents, manage tenancies, respond to issues, and work collaboratively with partner agencies to help maintain safe, well-managed communities. Key Responsibilities Tenancy Estate Management Investigate and resolve tenancy or lease breaches, maintaining accurate records. Complete tenancy audits and take appropriate action regarding suspected tenancy fraud or unlawful subletting. Work with colleagues to manage void properties, including inspections, viewings and sign-ups. Anti-Social Behaviours Disputes Investigate and manage anti-social behaviour, nuisance complaints and neighbour disputes. Ensure cases are managed professionally and in line with internal procedures. Resident Engagement Support Build positive relationships with residents, supporting resident involvement activities. Identify safeguarding and support needs, making referrals to partner agencies when necessary. Customer Service Communication Provide high-quality responses to complaints and enquiries within agreed timescales. Produce clear and accurate letters, reports, and other written communications Other Responsibilities Promote and apply good health and safety practice. Uphold equality, diversity and inclusion principles. Support budget monitoring and report variances where required. Undertake any additional duties appropriate to the grade. Required Skills & Qualifications: Strong Housing Management experience needed Strong understanding of housing law and regulation, with practical experience. Experience handling complex enquiries from residents and partners. Excellent customer service and conflict-resolution skills. Experience working to KPIs in a performance-driven environment. Knowledge of safeguarding principles and experience applying them. Experience managing ASB cases effectively. Experience supporting resident involvement activities. Ability to produce professional written materials. Strong time-management and ability to work independently. Understanding of confidentiality and data protection. Ability to engage sensitively with diverse resident needs. Experience with budgets and purchasing processes. Ability to work flexibly across sites using mobile technology, including lone working. To apply for the Resident Services Officer position, please submit your CV detailing your relevant experience
19/02/2026
Contract
Resident Services Officer Contract: 9-month Fixed-Term Contract Salary: 44,110 per annum (pro rata) Location: SE26 on patch role (fully onsite) The Resident Services Officer provides high-quality housing management services across designated estates. You will support residents, manage tenancies, respond to issues, and work collaboratively with partner agencies to help maintain safe, well-managed communities. Key Responsibilities Tenancy Estate Management Investigate and resolve tenancy or lease breaches, maintaining accurate records. Complete tenancy audits and take appropriate action regarding suspected tenancy fraud or unlawful subletting. Work with colleagues to manage void properties, including inspections, viewings and sign-ups. Anti-Social Behaviours Disputes Investigate and manage anti-social behaviour, nuisance complaints and neighbour disputes. Ensure cases are managed professionally and in line with internal procedures. Resident Engagement Support Build positive relationships with residents, supporting resident involvement activities. Identify safeguarding and support needs, making referrals to partner agencies when necessary. Customer Service Communication Provide high-quality responses to complaints and enquiries within agreed timescales. Produce clear and accurate letters, reports, and other written communications Other Responsibilities Promote and apply good health and safety practice. Uphold equality, diversity and inclusion principles. Support budget monitoring and report variances where required. Undertake any additional duties appropriate to the grade. Required Skills & Qualifications: Strong Housing Management experience needed Strong understanding of housing law and regulation, with practical experience. Experience handling complex enquiries from residents and partners. Excellent customer service and conflict-resolution skills. Experience working to KPIs in a performance-driven environment. Knowledge of safeguarding principles and experience applying them. Experience managing ASB cases effectively. Experience supporting resident involvement activities. Ability to produce professional written materials. Strong time-management and ability to work independently. Understanding of confidentiality and data protection. Ability to engage sensitively with diverse resident needs. Experience with budgets and purchasing processes. Ability to work flexibly across sites using mobile technology, including lone working. To apply for the Resident Services Officer position, please submit your CV detailing your relevant experience
Principal Private Sector Housing Officer Location: West London Contract: 10-month ongoing assignment Rate: 55 per hour (Umbrella) Hours: 36 hours per week Working Pattern: Hybrid - 2-3 days per week in the office and conducting property visits, remainder remote The Role An opportunity has arisen within a large West London local authority for an experienced Principal Private Sector Housing Officer to oversee the delivery of statutory private sector housing functions, with responsibility for Disrepair and HMO services . This is a senior operational role, leading a team to deliver a high-quality, responsive service focused on improving housing standards in the private rented sector and ensuring robust, lawful enforcement. Key Responsibilities Provide operational leadership for private sector housing services covering disrepair and/or HMOs Line manage and support a team of officers, overseeing workloads, performance and professional development Ensure enforcement activity is compliant with housing legislation, statutory guidance and local enforcement policies Authorise and supervise formal enforcement action including improvement notices, civil penalties, cautions and prosecutions Oversee the investigation of disrepair complaints and ensure appropriate compliance and enforcement outcomes Supervise the granting, variation and enforcement of property and HMO licences, ensuring all legal provisions and licence conditions are met Act as a witness in court, tribunal and prosecution proceedings when required Maintain the integrity, security and evidential quality of case files Drive service efficiency, consistency and transparency in line with published enforcement policies Promote excellent customer service standards and collaborative working with internal and external partners Essential Requirements Significant experience in a local authority, council or housing association setting only Extensive knowledge of private sector housing legislation, including Housing Act 2004 and HMO licensing Proven experience leading enforcement activity within private sector housing Demonstrable team management or senior supervisory experience Experience acting as a witness in court or tribunal proceedings Strong report writing, decision-making and stakeholder engagement skills Ability to undertake site visits and inspections across the borough Relevant degree, professional qualification or equivalent operational experience Desirable Postgraduate or specialist qualification in housing, environmental health or a related field Formal investigation or enforcement training (e.g. PACE/RIPA) Why Apply? This is a high-impact senior role offering competitive pay, hybrid working and the opportunity to lead meaningful improvements in private sector housing standards within a large metropolitan authority. Linsco is acting as an Employment Business in relation to this vacancy.
19/02/2026
Seasonal
Principal Private Sector Housing Officer Location: West London Contract: 10-month ongoing assignment Rate: 55 per hour (Umbrella) Hours: 36 hours per week Working Pattern: Hybrid - 2-3 days per week in the office and conducting property visits, remainder remote The Role An opportunity has arisen within a large West London local authority for an experienced Principal Private Sector Housing Officer to oversee the delivery of statutory private sector housing functions, with responsibility for Disrepair and HMO services . This is a senior operational role, leading a team to deliver a high-quality, responsive service focused on improving housing standards in the private rented sector and ensuring robust, lawful enforcement. Key Responsibilities Provide operational leadership for private sector housing services covering disrepair and/or HMOs Line manage and support a team of officers, overseeing workloads, performance and professional development Ensure enforcement activity is compliant with housing legislation, statutory guidance and local enforcement policies Authorise and supervise formal enforcement action including improvement notices, civil penalties, cautions and prosecutions Oversee the investigation of disrepair complaints and ensure appropriate compliance and enforcement outcomes Supervise the granting, variation and enforcement of property and HMO licences, ensuring all legal provisions and licence conditions are met Act as a witness in court, tribunal and prosecution proceedings when required Maintain the integrity, security and evidential quality of case files Drive service efficiency, consistency and transparency in line with published enforcement policies Promote excellent customer service standards and collaborative working with internal and external partners Essential Requirements Significant experience in a local authority, council or housing association setting only Extensive knowledge of private sector housing legislation, including Housing Act 2004 and HMO licensing Proven experience leading enforcement activity within private sector housing Demonstrable team management or senior supervisory experience Experience acting as a witness in court or tribunal proceedings Strong report writing, decision-making and stakeholder engagement skills Ability to undertake site visits and inspections across the borough Relevant degree, professional qualification or equivalent operational experience Desirable Postgraduate or specialist qualification in housing, environmental health or a related field Formal investigation or enforcement training (e.g. PACE/RIPA) Why Apply? This is a high-impact senior role offering competitive pay, hybrid working and the opportunity to lead meaningful improvements in private sector housing standards within a large metropolitan authority. Linsco is acting as an Employment Business in relation to this vacancy.
Health, Safety and Environmental Officer Birmingham Permanent circa £50,000 An opportunity has arisen to join an industry leader in UK s Building Services sector as their Midlands based Health, Safety and Environmental Officer. This permanent role will commence from March 2026 although it is also open to candidates who may need to give notice to their current employer and start a little later. Our client develop and deliver a wide range of offsite-prefabricated, innovative, and sustainable building service solutions throughout the UK & Europe. They also offer turnkey design, build, and operational solutions for commercial energy centres and large-scale district heating plant schemes. They are also now one of the leading manufacturers in the delivery of De-Carbonisation projects. The HSE Officer is responsible for developing, implementing, and managing comprehensive safety and environmental programs to ensure a safe and compliant workplaces. This role involves monitoring regulatory compliance, minimizing workplace hazards, promoting a culture of safety, and ensuring environmental standards are met or exceeded. The candidate will collaborate closely with their line manager and our in-house teams, throughout client engagement and all stages of decarbonisation projects, underfloor heating projects & maintenance/service contracts as they grow to develop and deliver effective HSE management arrangements. These arrangements will ensure compliance with both client-specific and legal requirements, guaranteeing the safe delivery of on-site projects and maintenance programs Our client s Midlands office is based in Birmingham so this will be the usual place of work for office days when not on site. The successful candidate will interact with operations teams and customers, assessing and documenting all HSE aspects to ensure that all works are being completed in line with the companies expectations. The appointed candidate will be responsible for outlining proposals / solutions for any issues that are encountered and will be required to work with the delivery team to ensure that these are implemented as required. Essential Experience: • HSE professional with considerable experienced gained in the construction or building services sectors. (ROI or UK only) • NEBOSH Level 3 Certificate in Occupational Health & Safety. • NEBOSH Construction or equivalent • NEBOSH Fire or equivalent • Experience of undertaking health and safety audits. • Experience of creating RAMS for complex works. • Knowledge of health and safety aspects, including legislation and technical standards. • Accident and incident investigation experience. • Excellent attention to detail, organisational, planning and communication skills both verbal and written with the ability to deal with clients & internal staff. • Ability to influence change and challenge those who flaunt H&S rules and guidance. • Proficient in Microsoft Office Packages i.e., word, excel, PowerPoint, outlook etc. • Ability to travel to various sites across the UK and head office in Ireland when required. • Full UK Driving licence Desired Criteria: • Chartered membership of IOSH or working towards it. • Asbestos Duty to Manage P405 qualification • Temporary Works Co-Ordinator qualification (TWC) • ISO Knowledge (phone number removed), 14001) Remuneration: This position offers a competitive salary and is largely dependent on experience so candidate led, however it is expected that basic salary range would be between £40,000 - £50,000 per year with additional company benefits. These include full in-house training and career development path, competitive pension scheme, Life assurance scheme, Free annual health check during working hours, 30 days annual leave increasing in line with length of service and company social event. Application: In order to apply for this position, which is available from March 2026 onwards, please upload your CV in the first instance and you will be contacted should your experience meet the criteria outlined above.
19/02/2026
Full time
Health, Safety and Environmental Officer Birmingham Permanent circa £50,000 An opportunity has arisen to join an industry leader in UK s Building Services sector as their Midlands based Health, Safety and Environmental Officer. This permanent role will commence from March 2026 although it is also open to candidates who may need to give notice to their current employer and start a little later. Our client develop and deliver a wide range of offsite-prefabricated, innovative, and sustainable building service solutions throughout the UK & Europe. They also offer turnkey design, build, and operational solutions for commercial energy centres and large-scale district heating plant schemes. They are also now one of the leading manufacturers in the delivery of De-Carbonisation projects. The HSE Officer is responsible for developing, implementing, and managing comprehensive safety and environmental programs to ensure a safe and compliant workplaces. This role involves monitoring regulatory compliance, minimizing workplace hazards, promoting a culture of safety, and ensuring environmental standards are met or exceeded. The candidate will collaborate closely with their line manager and our in-house teams, throughout client engagement and all stages of decarbonisation projects, underfloor heating projects & maintenance/service contracts as they grow to develop and deliver effective HSE management arrangements. These arrangements will ensure compliance with both client-specific and legal requirements, guaranteeing the safe delivery of on-site projects and maintenance programs Our client s Midlands office is based in Birmingham so this will be the usual place of work for office days when not on site. The successful candidate will interact with operations teams and customers, assessing and documenting all HSE aspects to ensure that all works are being completed in line with the companies expectations. The appointed candidate will be responsible for outlining proposals / solutions for any issues that are encountered and will be required to work with the delivery team to ensure that these are implemented as required. Essential Experience: • HSE professional with considerable experienced gained in the construction or building services sectors. (ROI or UK only) • NEBOSH Level 3 Certificate in Occupational Health & Safety. • NEBOSH Construction or equivalent • NEBOSH Fire or equivalent • Experience of undertaking health and safety audits. • Experience of creating RAMS for complex works. • Knowledge of health and safety aspects, including legislation and technical standards. • Accident and incident investigation experience. • Excellent attention to detail, organisational, planning and communication skills both verbal and written with the ability to deal with clients & internal staff. • Ability to influence change and challenge those who flaunt H&S rules and guidance. • Proficient in Microsoft Office Packages i.e., word, excel, PowerPoint, outlook etc. • Ability to travel to various sites across the UK and head office in Ireland when required. • Full UK Driving licence Desired Criteria: • Chartered membership of IOSH or working towards it. • Asbestos Duty to Manage P405 qualification • Temporary Works Co-Ordinator qualification (TWC) • ISO Knowledge (phone number removed), 14001) Remuneration: This position offers a competitive salary and is largely dependent on experience so candidate led, however it is expected that basic salary range would be between £40,000 - £50,000 per year with additional company benefits. These include full in-house training and career development path, competitive pension scheme, Life assurance scheme, Free annual health check during working hours, 30 days annual leave increasing in line with length of service and company social event. Application: In order to apply for this position, which is available from March 2026 onwards, please upload your CV in the first instance and you will be contacted should your experience meet the criteria outlined above.
Linear Recruitment are searching for an experienced Resident Liaison Officer (RLO) to join our client in Chesterfield. The successful candidate will be a key player in ensuring planned / reactive works are completed to customers homes. You will have experience dealing with customers face to face and coming to resolutions quickly and calmy. This is a fast-paced role so previous experience working in a fast paced environment is crucial. This is a temporary to permanent role for the right candidate. Job duties: First point of contact for customers, engaging through face to face meetings, via e-mail and telephone. Communicating updates to customers, site teams and internal stakeholders. Providing a high level of customer aftercare. Liaising with contractors. Managing expectations of customers and site teams. Experience required: Direct experience as an RLO / TLO is essential. Ideally you will have experience from a contractor in a RLO or community engagement role completing planned / reactive maintenance. Must have very strong communication skills. Must be able to deal with difficult customers in an emphatic manner and come to a resolution. Must have experience in a fast paced, high pressure role. Benefits / package: Chances for training and development. Chances for progression. Supportive work environment. Rates negotiable depending on experience. To apply / for more information: Contact Nathan on (phone number removed) or Email (url removed)
19/02/2026
Contract
Linear Recruitment are searching for an experienced Resident Liaison Officer (RLO) to join our client in Chesterfield. The successful candidate will be a key player in ensuring planned / reactive works are completed to customers homes. You will have experience dealing with customers face to face and coming to resolutions quickly and calmy. This is a fast-paced role so previous experience working in a fast paced environment is crucial. This is a temporary to permanent role for the right candidate. Job duties: First point of contact for customers, engaging through face to face meetings, via e-mail and telephone. Communicating updates to customers, site teams and internal stakeholders. Providing a high level of customer aftercare. Liaising with contractors. Managing expectations of customers and site teams. Experience required: Direct experience as an RLO / TLO is essential. Ideally you will have experience from a contractor in a RLO or community engagement role completing planned / reactive maintenance. Must have very strong communication skills. Must be able to deal with difficult customers in an emphatic manner and come to a resolution. Must have experience in a fast paced, high pressure role. Benefits / package: Chances for training and development. Chances for progression. Supportive work environment. Rates negotiable depending on experience. To apply / for more information: Contact Nathan on (phone number removed) or Email (url removed)
Are you passionate about delivering high-quality housing services that make a real difference in people's lives? Join our Local Authority client as a Housing Officer and be the face of their housing service in the community. Housing Officer - Housing / Tenancy Management Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Temporary Role - 3 months with likely extension 22.41 per hour PAYE / 29.72 per hour Umbrella Hybrid Working - min. 3 days in office / visits, remainder at home IT equipment provided ASAP start About the Role As a Housing Officer, you'll be responsible for managing a defined patch of council properties, ensuring tenants and leaseholders receive excellent, customer-focused housing management services. You'll work closely with residents, internal teams, and external partners to improve satisfaction, tackle anti-social behaviour, and support sustainable tenancies. Key Responsibilities Deliver visible, responsive estate and tenancy management services Investigate and resolve anti-social behaviour cases Conduct tenancy, property, and estate inspections Enforce tenancy and lease agreements, including legal proceedings Collaborate with internal teams and external agencies to support vulnerable residents Respond to enquiries from councillors, MPs, and resident groups Promote community engagement and environmental improvements What We're Looking For Strong knowledge of housing and ASB legislation Proven experience in social housing or a similar environment Excellent communication, problem-solving, and organisational skills Ability to work independently and collaboratively IT proficiency, including Microsoft Office and housing databases Commitment to equality, diversity, and resident empowerment Flexibility to attend meetings and make home visits outside normal hours UK Driving Licence and own vehicle is desirable but not essential These posts are subject to a Basic Level DBS Check. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
18/02/2026
Contract
Are you passionate about delivering high-quality housing services that make a real difference in people's lives? Join our Local Authority client as a Housing Officer and be the face of their housing service in the community. Housing Officer - Housing / Tenancy Management Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Temporary Role - 3 months with likely extension 22.41 per hour PAYE / 29.72 per hour Umbrella Hybrid Working - min. 3 days in office / visits, remainder at home IT equipment provided ASAP start About the Role As a Housing Officer, you'll be responsible for managing a defined patch of council properties, ensuring tenants and leaseholders receive excellent, customer-focused housing management services. You'll work closely with residents, internal teams, and external partners to improve satisfaction, tackle anti-social behaviour, and support sustainable tenancies. Key Responsibilities Deliver visible, responsive estate and tenancy management services Investigate and resolve anti-social behaviour cases Conduct tenancy, property, and estate inspections Enforce tenancy and lease agreements, including legal proceedings Collaborate with internal teams and external agencies to support vulnerable residents Respond to enquiries from councillors, MPs, and resident groups Promote community engagement and environmental improvements What We're Looking For Strong knowledge of housing and ASB legislation Proven experience in social housing or a similar environment Excellent communication, problem-solving, and organisational skills Ability to work independently and collaboratively IT proficiency, including Microsoft Office and housing databases Commitment to equality, diversity, and resident empowerment Flexibility to attend meetings and make home visits outside normal hours UK Driving Licence and own vehicle is desirable but not essential These posts are subject to a Basic Level DBS Check. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Resident Liaison Officer Construction Industry The Role: Are you a confident communicator who thrives on relationship building? We re seeking a Resident Liaison Officer to support major residential and mixed use construction projects. You will be the primary point of contact for local residents , ensuring open, transparent communication and minimal disruption throughout the build lifecycle. Key Responsibilities: • Act as the key liaison between project teams and residents • Communicate project updates, timelines, and daily works • Manage resident queries, concerns, and complaints with tact and professionalism • Organise engagement events (meet the contractor sessions, coffee mornings etc.) • Prepare and distribute newsletters, site notices, and information packs • Maintain accurate records of all resident interactions You Bring: • Experience in resident engagement, community liaison, or customer facing roles within construction/social housing • Excellent interpersonal and communication skills • Organised, proactive approach with the ability to handle sensitive situations • Strong customer service focus and attention to detail Benefits: • Negotiable salary reflecting skills and experience • 5% employer pension contribution • Opportunity to work on impactful residential and regeneration projects
18/02/2026
Full time
Resident Liaison Officer Construction Industry The Role: Are you a confident communicator who thrives on relationship building? We re seeking a Resident Liaison Officer to support major residential and mixed use construction projects. You will be the primary point of contact for local residents , ensuring open, transparent communication and minimal disruption throughout the build lifecycle. Key Responsibilities: • Act as the key liaison between project teams and residents • Communicate project updates, timelines, and daily works • Manage resident queries, concerns, and complaints with tact and professionalism • Organise engagement events (meet the contractor sessions, coffee mornings etc.) • Prepare and distribute newsletters, site notices, and information packs • Maintain accurate records of all resident interactions You Bring: • Experience in resident engagement, community liaison, or customer facing roles within construction/social housing • Excellent interpersonal and communication skills • Organised, proactive approach with the ability to handle sensitive situations • Strong customer service focus and attention to detail Benefits: • Negotiable salary reflecting skills and experience • 5% employer pension contribution • Opportunity to work on impactful residential and regeneration projects
Immediate Start Circa 6 Weeks (Potential to Extend) We are currently recruiting for an experienced Resident Liaison Officer to support a planned maintenance programme. This role will be working on a live social housing scheme delivering various planned works. You will act as the key point of contact between residents and the site team, ensuring clear communication, managing expectations and maintaining high levels of customer satisfaction throughout the programme. Location: Atherstone Duties will include: Liaising with residents before, during and after works Managing access arrangements and appointments Handling queries and resolving any issues or complaints Supporting site teams with communication and updates Ensuring all resident engagement is documented accurately Requirements: Previous experience as a Resident Liaison Officer within social housing or planned maintenance environment Strong communication and organisational skills Asbestos Awareness (UKATA or IATP) Available to start within 1 week This is initially for circa 6 weeks, with potential for extension. If you have relevant experience and are available at short notice, please submit your CV today.
17/02/2026
Full time
Immediate Start Circa 6 Weeks (Potential to Extend) We are currently recruiting for an experienced Resident Liaison Officer to support a planned maintenance programme. This role will be working on a live social housing scheme delivering various planned works. You will act as the key point of contact between residents and the site team, ensuring clear communication, managing expectations and maintaining high levels of customer satisfaction throughout the programme. Location: Atherstone Duties will include: Liaising with residents before, during and after works Managing access arrangements and appointments Handling queries and resolving any issues or complaints Supporting site teams with communication and updates Ensuring all resident engagement is documented accurately Requirements: Previous experience as a Resident Liaison Officer within social housing or planned maintenance environment Strong communication and organisational skills Asbestos Awareness (UKATA or IATP) Available to start within 1 week This is initially for circa 6 weeks, with potential for extension. If you have relevant experience and are available at short notice, please submit your CV today.
