27 jobs found

Resident Liaison Officer - Permanent Planned Maintenance - Property Services Up to £35,000 plus package Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Uxbridge and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly Cladding works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a permanent position with potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.

Helpdesk Co-ordinator Salary: £33,000 Location: Walthamstow (Waltham Forest) Contract: 12-month maternity cover (potential to become permanent) Hours: 36 hours per week (9am-5pm, with one 8am-4pm shift per week on a rota) Working pattern: Initially full-time office-based. After probation, potential for hybrid About the Role We are seeking a proactive and highly organised Helpdesk Co-ordinator to deliver responsive helpdesk services that support repairs, maintenance and premises support functions across a wide range of environments. You will play a key role in managing workflow, triaging service requests, coordinating tasks with contractors and internal teams, and ensuring service delivery meets agreed KPIs. Key Responsibilities Coordinate and manage incoming service requests, work orders and help calls using CAFM systems (Concerto) and internal platforms such as ServiceOS. Prioritise and manage a personal caseload to ensure timely progression of open jobs in line with service KPIs. Build and maintain strong working relationships with internal teams, contractors and external stakeholders. Use effective questioning and listening techniques to understand customer needs and direct queries appropriately. Support the scheduling of routine and planned works. Manage queries and complaints professionally and ensure follow-up actions are completed. Assist with business development activity by supporting client officers in arranging or preparing for meetings. Ensure all work is carried out in accordance with health and safety requirements, policies and procedures. Skills, Experience & Qualifications Significant experience in a similar helpdesk, coordination or facilities management role. Experience working with subcontractors and within a facilities management environment. Strong knowledge of relevant legislation, professional guidelines and best practice. Proven ability to monitor performance and take corrective action where needed. Ability to manage conflicting priorities, work under pressure and use initiative to resolve issues. Competent IT skills, including Microsoft Office and specialist systems such as CAFM platforms. Flexible approach to work, including occasional out-of-hours or weekend support if required. Please apply or call Leah Seber at Build Recruitment

Resident Liaison Officer Planned Maintenance - Property Services Up to £33k plus package Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. My client are based in Hemel Hempstead and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly internal and external works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a Full Time position with potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.

Job Title: Housing Officer Location: London Borough (Hybrid - 2-3 days on site) Contract: Temporary / Ongoing Salary: 21.23 PAYE / 27.70 Umbrella Role Overview The Housing Officer will be responsible for delivering a comprehensive tenancy and estate management service to council tenants, leaseholders, and applicants. The role focuses on sustaining tenancies, managing rent arrears, resolving anti-social behaviour, ensuring safe estates, and providing high-quality customer service. You will manage a dedicated patch, work closely with internal and external partners, and ensure that all housing-related policies, procedures, and legislation are followed. Key Responsibilities Tenancy & Estate Management Manage a designated patch of properties, ensuring all tenancies are compliant and well-maintained. Conduct tenancy sign-ups, audits, successions, assignments, and mutual exchanges. Carry out regular estate inspections, identify repairs, monitor cleaning/caretaking standards, and follow up with contractors. Respond to complaints, tenancy breaches, and neighbour disputes. Income Recovery & Rent Arrears Monitor rent accounts and take early intervention to prevent arrears escalation. Negotiate realistic payment arrangements and provide support around welfare benefits. Prepare cases for legal action, attend court where required, and follow rent recovery procedures in line with policy. Anti-Social Behaviour (ASB) Management Investigate ASB reports, gather evidence, interview residents, and implement appropriate interventions. Work collaboratively with police, support agencies, and community partners to manage cases. Customer Support & Advocacy Provide clear housing advice and guidance to tenants, including welfare, safeguarding, and tenancy sustainment support. Engage with vulnerable residents with empathy, ensuring access to relevant support services. Records & Compliance Maintain accurate, timely case notes on housing management systems. Ensure all actions are compliant with housing legislation, safeguarding, GDPR, and organisational policies. Produce reports, statements, and documentation as required. Person Specification / Skills & Experience Experience in social housing, tenancy management, or a similar frontline role. Strong understanding of rent arrears management and income recovery processes. Knowledge of key housing legislation (Housing Acts, ASB Act, Equality Act, GDPR, safeguarding). Confident handling difficult conversations and managing conflict. Excellent communication skills, both written and verbal. Ability to work independently, manage a busy caseload, and use good judgment. Strong IT skills and experience updating case management systems. Ability to build positive relationships with tenants, colleagues, and external partners. A valid UK driving licence is desirable (depending on local authority requirements).

Job Title : Repairs Technical Officer (Complaints Coordinator) Location : Hybrid - London Borough of Harrow, Forward Drive, HA3 8NT Employer : Pertemps Recruitment Partnership on behalf of the London Borough of Harrow Contract Type : Temporary Assignment Working Hours : 35 hours per week, Monday to Friday, 9:00 AM - 5:00 PM Pay Rate : 16.71 per hour (PAYE) Job Overview: Pertemps is currently recruiting for a proactive and detail-oriented Repairs Technical Officer (Complaints Coordinator) to join the growing team at the London Borough of Harrow. This is a fantastic opportunity to contribute to the efficient delivery of housing repair services in a key support role. The successful candidate will play a central role in managing Stage 1 and Stage 2 complaints, Ombudsman cases, and MP enquiries related to housing repairs. This position requires excellent organisational and communication skills, as well as a strong commitment to customer service. Key Responsibilities: Support the delivery of high-quality repair services for the Council's housing stock, with a focus on responsive repairs, mechanical and electrical (M&E) services, and void properties. Manage and coordinate complaints, ensuring timely and accurate responses to Stage 1 and 2 complaints, Ombudsman cases, and Member of Parliament (MP) enquiries. Raise and track repair, void, and M&E work orders, ensuring progress is monitored and delays are addressed promptly. Liaise effectively with residents, contractors, and internal stakeholders to ensure work is completed to the required standard. Review and validate repair orders against submitted invoices to ensure accuracy and compliance with governance and budgetary standards. Maintain accurate documentation and records, including safety certificates and service reports. Work closely with Contract Surveyors to ensure repair standards are met, costs are controlled, and any concerns are addressed appropriately. Requirements: Ability to work independently, manage your own workload, and contribute effectively as part of a wider team. Strong verbal and written communication skills, with the ability to interact confidently with a variety of stakeholders including residents, colleagues, elected members, and external agencies. Good numeracy and analytical skills, with the ability to understand and present basic statistical and financial information. A professional, customer-focused approach, with the ability to deal efficiently and courteously with enquiries in person, by phone, and in writing. Proven ability to produce written reports, conduct audits, complete statistical returns, and escalate concerns where necessary. Strong problem-solving skills and a clear dedication to delivering excellent customer service. About Us: Pertemps Recruitment Partnership has been a market leader in staffing solutions for nearly 60 years. Recognized by The Sunday Times as one of the Best 100 Companies to work for 14 years running, we pride ourselves on our personal touch and commitment to our employees. We are an accredited 'Investor in People', reflecting our dedication to career progression and employee satisfaction. Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK. Located just 10 miles from the city centre and 13 minutes from Euston via Harrow & Wealdstone station, it offers excellent transport links and accessibility to the M1, M25, and A406. Data Protection: Your personal information will be shared with Cifas to prevent fraud and other improper conduct. If detected, you may be refused certain services or employment. Your information will also be used to verify your identity. For more details on how your information will be used and your data protection rights, visit Cifas.

MMP Consultancy currently have an opportunity for 3x Damp & Mould Surveyors to join a housing association. My client have a large portfolio across London and Surrey and will give each successful surveyor a patch to cover as close to home as possible. This is a fully remote working role. My client are offering a rate of 350p/d Umbrella on a long term interim contract. Role Purpose: To contribute to the successful delivery and completion of damp, mould and disrepair works within a new dedicated team within the Assets department. To carry out your role efficiently and effectively, ensure property inspections and works are delivered to a high standard, meeting our service standards whilst providing excellent customer experience and high levels of customer satisfaction. Carry out property inspections, diagnose damp, mould and disrepair causes, specify remediation and repairs, and manage works through to completion. Ensuring these works are delivered to a consistently high standard, meeting our priority targets, and achieving high levels of customer satisfaction. Role Impact Statement: An operational focus and delivery of damp, mould and disrepair works. Complete the daily activities ensuring the provision of excellent standards and service to our residents. Seek to identify areas of the role that can be improved ensuring that the appropriate action to rectify is taken. Delivers day to day operational activity focused on internal and external customer management and overall team wellbeing. A leader of the future you will focus on outstanding operational performance constantly seeking improvement. You will role model best behaviours ensuring open and honest interaction with teams to develop trust and challenge when things aren't right. Key Accountabilities: To project manage damp, mould and disrepair works from inception through to completion including diagnosing, specifying; procuring and monitoring. Ensure effective solutions for managing and reducing the causes of damp and mould are identified, which will include building repairs, installing mechanical ventilation and humidity control systems, and by providing clear advice to residents to help them understand the causes of damp and mould and behaviours that will reduce humidity in their homes. Undertake contractor administration duties as required including reviewing Bills of Quantities, Schedules of Works, Specifications and all contract documentation, ensuring that these comply with the project brief and timescales, budget estimates, all relevant legislation, health and safety regulations and policies. To effectively manage contractors, carrying out and managing the quality inspection process of works, including pre-start scoping, work in progress quality inspections and post inspection sign-offs. Maintain CRM and systems recording progress of the works to ensure information is accurate and up to date, providing regular project updates to the senior management team. Certifying contractor valuations and claims within this role's delegated authority limits, including interim and final account payment. Work closely with our Resident Liaison Officer to ensure customers are informed of progress at all stages, the works offer excellent customer experience and high levels of customer satisfaction. Demonstrate VFM in the delivery of damp, mould and disrepair work projects, providing strong contract management and delivery of programmes maximising quality and value to budget. To ensure relevant KPI's and Service Standards are met/exceeded. To work in collaboration with residents to improve the quality of their homes ensuring their views are incorporated where appropriate into the delivery of the work programmes and choice is offered where practical. Carry out your duties in accordance with the relevant health and safety legislation and regulations. Managing and mitigating risks associated with Health and Safety and other Compliance issues. Promote high standards of customer focus to my clients contractors and colleagues, through appropriate and accurate advice on contractual and technical matters. Contribute to the effective and efficient running of the my clients Housing achieving individual targets and objectives that are set. Projecting a positive image of my client by providing an excellent level of customer service to internal and external customers when responding to telephone/email/written enquiries, complaints, ensuring all contact is logged on the CRM system. Maintain a sound knowledge and understanding of the business and operational plans and targets and the wider operating context. Creates an environment within the relevant services of success, supported by healthy, positive, and professional challenge to deliver constant improvement. To participate, engage and contribute to team meetings and activities to share my clients visions, mission, and values. Contribute to the effective and efficient running of the service and division to achieve targets and objectives that are set, ensuring the team's customer services standards are always met. Ensure that own performance contributes towards team objectives and performance of the wider business. Work and adapt to allow the department to always operate efficiently and effectively, constantly seeking to improve. Promote a unified culture and purpose across a diverse organisation by role modelling authentic behaviours aligned to the values. Challenge team members and other colleagues where performance or behaviours fall short of those expected by the business. Title: 3x Damp & Mould Surveyor Rate: 350p/d Umbrella Location: London & Surrey (Depending on where you live)

Senior Building Surveyor - 54,360 - East London We are looking for an experienced Building Surveyor to take ownership of all surveying activities across a designated patch. You will play a key role in ensuring homes are safe, warm, dry, and fully compliant, while delivering a fast, efficient and value-for-money repairs service with consistently high levels of resident satisfaction. This role also includes responsibility for leading the organisation's aids and adaptations programme. Key Responsibilities Service Delivery Manage all surveying activities across your patch, including: Supervising contractors and coordinating multiple trade disciplines Managing delegated budgets and ensuring value for money Carrying out building surveys to diagnose defects and identify remedial action Producing detailed technical reports, specifications, drawings and feasibility studies Implementing quality control measures, including post-inspections Managing the full workflow from diagnosis to completion and payment of works Reviewing, challenging and authorising variations and invoices Obtaining planning and building control approvals Providing accurate budget estimates and option appraisals Ensuring all targets, timescales and budgets are achieved Updating and engaging with residents in a timely and professional manner Lead and manage the organisation's aids and adaptations service , including liaison with local authorities and Disabled Facilities Grant processes. Carry out regular inspections with colleagues across Repairs, Estate Services and other operational teams. Manage the response to repair-related legal cases where required. Procurement & Contract Management Manage a portfolio of contracts, ensuring contractors perform to required standards. Identify and address any areas of underperformance. Procure works and services in line with organisational policies and financial regulations. Prepare contract and tender documentation to support procurement activity. Record Keeping & Data Management Maintain accurate records and documentation in line with legislation, internal procedures and best practice. Update and enhance the organisation's asset data, ensuring information is accurate and regularly validated. Conduct regular audits to ensure data quality. Monitoring & Reporting Monitor and report on the quality of contractor performance. Maintain strong financial systems and ensure robust cost control. Prepare accurate reports for senior management and governance groups across all aspects of the service. Technical Expertise Provide technical advice and guidance to colleagues across Repairs, Asset Compliance, Asset Investment and other internal teams. Work collaboratively with other surveyors to ensure continuous service cover. Act as the lead officer and main point of contact for all aids and adaptations enquiries. Represent the organisation at internal and external meetings. Act as an expert witness in legal proceedings where required. General Responsibilities Deputise for senior management when needed. Manage and respond to repair-related enquiries, correspondence and complaints. Keep up to date with legislation, regulation, best practice and new technologies. Promote a proactive "health and safety first" approach, including risk assessment and mitigation. Work closely with colleagues across the organisation to resolve issues and drive service improvement. Carry out any other reasonable duties as required.

Job Title: Resident Liaison Officer Job Type: Permanent Location: Needham Market Salary: £28-30k per annum Are you a Resident Liaison Officer looking for work? Our client a well-known social housing refurbishment contractor responsible for the maintenance of 1000s of properties across the East, are recruiting for an experienced working supervisor to oversee the running of a busy voids and repairs maintenance programme across Wisbech and the surrounding areas. The RLO will be Site-based and may be required to fulfil duties concurrently on more than one Site as required. This is a full-time permanent role. Responsibilities of a Resident Liaison Officer: To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments. Understand the works, programme and scope of works. Provide site reports and updates for client and site management. Prepare and distribute all communications to residents. Establish a resident s charter, maintain files, keep a log of complaints and any query s that would come in. Compile, devise and implement procedures and administration to compliment your role. Be available for residents meetings, and meetings with the client as and when. Site meetings Housing officers, estate developments or joint management board meetings. Carry out pre visits to each neighbouring resident to explain the planned works and assist them in understanding the process. Letter process for the neighbouring property s explaining all works. Regular checks on residents throughout the day and the end of the working day Any claims, compensation and complaints are dealt within a time scale and with care. Desirable Experience of a Resident Liaison Officer: Occupied refurbishment knowledge Health & Safety knowledge Qualifications & Skills of a Resident Liaison Officer: Excellent communication skills, both written and verbally Customer care or sales background Able to work on own initiative and devise system to suit role. Ability to work as part of a team. Willingness to work outside in a construction environment. Appreciation of site operatives To work/Liaise with local schools, community leaders, youth workers and police. Please contact our Maintenance Recruitment specialists if you are available for this position. ARC CONSTRUCTION BUILDING ON SUCCESS

Housing Officer Fulltime Monday to Friday 9am to 5.50pm - based on site in Ilford managing 2 blocks of flats. £28,000 per annum. We are seeking a dedicated and organised Housing Officer to join our team. The successful candidate will be responsible for managing housing-related administrative tasks, providing excellent customer service to tenants, and ensuring smooth communication between residents and management. This role offers an opportunity to work within a supportive environment, contributing to the effective operation of our housing services. The position is paid and suitable for individuals with a keen eye for detail and strong organisational skills. Responsibilities Manage tenant records using property management software, ensuring accuracy and confidentiality Handle all aspects of data entry related to housing allocations, rent payments, and maintenance requests Provide exceptional customer service via phone and via emails maintaining professional phone etiquette at all times Assist tenants with queries regarding housing repairs and disputes and complaints. Coordinate with maintenance teams to address repair requests promptly and efficiently Log all jobs on to the system. Organise and maintain administrative documentation related to all repair jobs completed and outstanding Support the organisation in all other office duties Experience Previous experience in office administration or property management is preferred Strong data entry skills with attention to detail Proven administrative experience with excellent organisational abilities Excellent phone etiquette and communication skills Ability to work independently whilst maintaining a high level of professionalism This role offers a rewarding opportunity for individuals eager to contribute positively within a housing environment, utilising their organisational skills and customer service expertise. Job Types: Full-time, Permanent Work Location: In person

Job Title: Senior Estate Manager - Social Housing Location: South East London Rate: 32 - 41 per hour Contract: Temporary Start Date: ASAP About the Role: We are currently recruiting on behalf of a well-established local authority/housing association for an experienced Senior Estate Manager to join their housing services team in South East London . This is an excellent opportunity for a seasoned housing professional to take ownership of multiple estates and lead estate services to the highest standard. As Senior Estate Manager, you will be the key contact for estate-related issues across a defined patch, ensuring properties, communal areas, and the wider estate environment are safe, well-maintained, and responsive to resident needs. Key Responsibilities: Manage a portfolio of estates across South East London, ensuring a high-quality housing management service is delivered. Conduct regular estate inspections, identifying and resolving any issues related to repairs, cleanliness, ASB, grounds maintenance, and communal safety. Work closely with contractors and internal teams to ensure service standards and KPIs are met or exceeded. Handle complex tenancy management issues, including anti-social behaviour (ASB), neighbour disputes, and breaches of tenancy agreements. Liaise with residents, leaseholders, and resident associations to respond effectively to enquiries and complaints. Monitor service charge budgets and ensure value for money in all estate-related services. Lead or support on projects related to estate regeneration, major works, or service improvements. Provide leadership and support to junior estate officers or neighbourhood staff (if applicable). Ensure all activity complies with health & safety, safeguarding, and housing regulation standards. Requirements: Proven experience in a senior housing/estate management role within the public or social housing sector. In-depth knowledge of tenancy management, estate inspections, contractor liaison, and resident engagement. Strong understanding of housing legislation, health and safety compliance, and safeguarding. Excellent communication, negotiation, and conflict resolution skills. Ability to work autonomously and manage multiple priorities effectively. Full UK driving licence and access to a vehicle (preferred but not essential). Why Apply? Competitive hourly rate of 32- 41 per hour , paid weekly. Opportunity to work with a respected housing provider making a real difference in the community. Dynamic and collaborative working environment with scope for ongoing assignments. How to Apply: If you're an experienced housing professional ready for your next challenge in estate management, apply today with your updated CV.

We are currently seeking three dynamic and proactive Housing Solutions Officers to join a forward-thinking Management Service team of a Local Authority. This role is pivotal in ensuring that the private rented sector meets the needs of residents by providing high-quality Temporary Accommodation (TA) and Private Rented Housing Services. With a portfolio of almost 4,000 homes, you'll be at the forefront of helping residents transition from temporary accommodation into sustainable private housing solutions. As a Housing Solutions Officer, you'll manage a diverse range of responsibilities, from addressing housing queries, complaints, and anti-social behaviour (ASB), to ensuring properties meet required standards and supporting tenants in finding long-term housing solutions. This is a fantastic opportunity for ambitious individuals with a passion for customer service and a commitment to improving housing outcomes for residents. Key Responsibilities Resident Support: Provide housing advice and solutions to households in temporary accommodation, addressing a range of issues including complaints, disrepair, and ASB. Property Management: Oversee the maintenance of temporary accommodation, ensuring it meets required standards, and coordinate repairs and inspections as needed. Tenancy Management: Handle all aspects of tenancy issues, including investigating complaints, managing tenancy-related disputes, and working in partnership with other services to resolve problems. Housing Solutions: Proactively assist residents in moving from temporary accommodation to private rented housing, offering tailored support and advice to ensure successful transitions. Partnership Collaboration: Work closely with internal teams and external partners to deliver a seamless service, ensuring that tenancy issues are addressed collaboratively and effectively. Communication & Reporting: Maintain accurate records of all interactions, updates, and outcomes, using strong written and verbal communication skills to keep all stakeholders informed. About You Experience: Proven experience in homelessness, housing management, or a working knowledge of housing law and homelessness legislation is essential. Skills: Excellent written and verbal communication skills, strong IT proficiency, and the ability to work both independently and as part of a team. Problem Solving: A proactive approach to finding creative and innovative solutions to local housing challenges, with a focus on delivering outstanding customer service. Flexibility: Ability to manage multiple priorities and work in a fast-paced environment, demonstrating resilience and adaptability to meet residents' needs. Teamwork: A collaborative mindset, capable of working inclusively within a team and partnering with various stakeholders to deliver comprehensive housing solutions. Why Apply? This is an exciting opportunity to join a progressive team that is making a tangible difference in the lives of residents. If you're passionate about housing, enjoy problem-solving, and are ready to take on a rewarding challenge, we'd love to hear from you. You'll have the chance to work in a dynamic environment where your contributions will have a direct impact on improving housing services and outcomes for the community. If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Case Management Officer NW London 20p/h Housing and Repairs Main Purpose of the job: To provide advice, as requested by officers, on individual decisions to ensure that they are in line with the policy, statute and case-law relating to the service area supported and, where case outcomes require it, make suggestions to relevant officers that will help ensure that their future decisions are consistent with policy, statute and case law. To provide information that contributes to the improvement of the customer experience by ensuring all information relating to progress and outcomes of cases are properly recorded in a timely manner. To provide an efficient and responsive case management service, ensuring that all reviews, complaints, appeals and senior level MP/member enquiries for the service area supported are dealt with in accordance with legislation and Council policy, and in compliance with statutory and corporate deadlines. To ensure that all stakeholders, especially the MP, councillor and/or customer, are regularly updated on progress in addressing the issues raised until they reach a satisfactory conclusion, communicating decisions and raising any operational matters arising from case outcomes to relevant officers. To liaise with the Council's Legal Department and client's legal representatives to agree decisions, discuss matters of law and interpretation, draft affidavits and attend court wherever necessary. To provide customers with advice that promotes self-help and the provision of value added services. To represent the supported service area on matters arising from the casework both within and outside the Council, including at court and at public meetings and by attending relevant stakeholder forums and joint working groups as required Looking for someone to start immediately

Regional Property Manager: £54,224 - £57,077 9 Month Fixed Term Contract We are recruiting for a Regional Property Manager to oversee a team of Repairs Officers, and a Project Support Officer carrying out the management of, Responsive Repairs, Alteration Requests, Formal Complaints, Damp and Mould cases and Voids across the MTVH stock in the Midlands and East Anglia. This is an interim position with the possibility of becoming permanent. What you'll need to succeed You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor and provide reports on performance for all KPI?s. - Strong leadership skills and background in managing a multifaceted repairs team - Experience of Contract Management (essential) - Proven competency with building pathology - History of dealing with customers from different backgrounds, and delivering a positive and transparent service - Experience of analysing customer feedback to achieve service improvements - Attention to detail and accuracy in reporting - Experience of working with external stakeholders - Experience of dealing with customers and responding to customer enquiries on the phone and in writing - Budget management - adhering to budget set and managing expectations - Strong Leadership skills and the ability to manage a varied and demanding workforce - A self-starter who isn't afraid of challenge - Must have car and business insurance. Desirable - Housing Experience or working in a related field To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years. Proposed dates for interviews: W.C 10th House, Beeston, NG9 1LA Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender Ethnicity LGBTQ+ Disability Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

I am currently working with a Northwest based social housing contractor who are recruiting for a Tenant Liaison Officer based in North Manchester. Our client is an established, respected contractor for their delivery service of repairs and maintenance within social housing. They are continuously growing and developing relationships with clients and customers in order to meet their needs with a personal touch. Duties include: Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact for tenants Develop positive relationships with tenants Offer Support, responding to requests Monitor customer satisfaction Monitor customer complaints and resolve any potential issues Collate data from customers ensuring all information is accurate and up to dateIdeal candidate: Experience as a TLO/RLO Customer focused Excellent communication skills Ability to use initiative and problem solve Highly organised Ability to drive with access to your own vehicleWe can offer a negotiable rate depending on experience for a project that will run for minimum of 5 months with the potential to extend further. Please get in touch with Tianna Scally on (phone number removed) or (phone number removed) for more details on the opportunity, or apply below with your CV. Building Careers UK are a specialist in Construction & Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Private Policy and Disclaimers which can be found on our website

We are currently recruiting on behalf of a well-established Social Housing Provider in Clapham for a Regional Repairs & Contract Manager. You will be required to oversee a team of Repairs, Officers Surveyors and Senior Surveyors carrying out Responsive Repairs across the south West Stock. And will also be required to manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Key Responsibilities: You will provide excellent customer service and seek ways to implement improvements by continuously reviewing complaints and customer satisfaction to drive changes. Requirements: * Strong leadership skills and background in managing a team working on responsive repairs * Experience of Contract Management essential * History of dealing with customers from different backgrounds and delivering a positive and transparent service. * Experience of analysing customer feedback to achieve service improvements * Attention to detail and accuracy in reporting * Experience of working with external stakeholders. * Experience of dealing with customers and responding to customer enquiries on the phone and in writing. * Strong Leadership skills and the ability to manage a varied and demanding workforce. * A self-starter who isn't afraid of challenge * Experience within Housing would be desirable but not essential Benefits include 28 days annual leave plus bank holidays, private medical care, generous pension package, flexible working and Salary £49-£50k

We are currently recruiting on behalf of a well-established Social Housing Provider in Clapham for a Regional Repairs & Contract Manager. You will be required to oversee a team of Repairs, Officers Surveyors and Senior Surveyors carrying out Responsive Repairs across the south West Stock. And will also be required to manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Key Responsibilities: You will provide excellent customer service and seek ways to implement improvements by continuously reviewing complaints and customer satisfaction to drive changes. Requirements: * Strong leadership skills and background in managing a team working on responsive repairs * Experience of Contract Management essential * History of dealing with customers from different backgrounds and delivering a positive and transparent service. * Experience of analysing customer feedback to achieve service improvements * Attention to detail and accuracy in reporting * Experience of working with external stakeholders. * Experience of dealing with customers and responding to customer enquiries on the phone and in writing. * Strong Leadership skills and the ability to manage a varied and demanding workforce. * A self-starter who isn't afraid of challenge * Experience within Housing would be desirable but not essential Benefits include 28 days annual leave plus bank holidays, private medical care, generous pension package, flexible working and Salary £49-£50k To be considered, please send your updated CV or contact me on (phone number removed)

An established and award winning social housing contractor is looking to employ a strong RLO/ TLO to work on a project delivering responsive maintenance contract. As a RLO / TLO you will be a main point of contact with the tenants, assisting in arranging a repair, recording all your day to day work on a tracker with the aim of responding to all complaints as quickly as possible. Essential: - Excellent organisation skills and strong attention to detail - At least 3 years experience as a Resident Liaison Officer or TLO working on decent homes programs / servicing occupied properties. - IT skills (Good with Excel / MS Office) as well as ability to conduct letters/ reports - Strong team player - Previous experience on repairs / reactive maintenance contracts Please note that the right candidate must have their clean driving license, company vehicle and fuel card will be provided. Please forward an updated CV to Ria: (url removed)

Resident Liaison Officer - Residential Temporary Contract - 6 Months Location: London Pay: £110-£120 for 9h day Start Date: asap My client who is a medium size contractor are looking for an experienced RLO to join the business on temp basis for a project that will initially be 13 weeks. The works comprises of external repairs and internal flat rewires. The programme duration is over 13 weeks however this is thought is thought to extend once on site. Duties you will have: • To carry out resident profiling, identifying vulnerable residents to establish their requirements to produce individual communication plans to allow works to be tailored accordingly if required. • To be responsible for the organisation and management of all aspects of communication and booking appointments, notifying residents of all major elements of the works and commencement dates, providing contact details and distributing RLO information packs. • Ensuring that resident communication documents are reviewed, updated and distributed, ensuring high quality and compliance with client and project requirements. • Prior to works starting, complete property condition and appliance surveys and take photographs when required, explain complaint procedure. • Ensuring resident's choices where applicable are collated including ballots to communal areas. • To carry out daily visits residents where work is in progress, keeping residents up dated of the works. • To record the day to day work on the tracker in individual properties and to co-ordinate with site staff to achieve project targets on time. • To ensure the health and safety of all residents. • To attend community events and school visits. • To collect satisfaction surveys as property handed over and input scores on the tracker to be used for feedback to improve our service. • The post holder will be expected to adjust their working patterns accordingly as some meetings may take place out of office hours. • To be responsibility for the RLO duties on site until handover and to continue to assist the refurbishment and customer service team after handover if required. • To ensure that Solo Protect is fully charged, worn and used at all times. • To ensure that all Safety Certificates along with Kitchen Designs, colour choices and external reports are scanned and filed in the Home by Home folders, which must be properly maintained • Prepare RLO reports, attend and report in project meetings. Qualifications & Experience Previous experience working within a social housing environment Experience in a customer service role within the construction industry Experience dealing with resident complaints Experience supervising external contractors Available to travel to various places of work as required CSCS First Aid Application If you have the relevant experience as described above and would like to apply for this RLO job in London then please email an updated CV to Damian @(url removed). To view all of our current positions in London then please visit our website; www.(url removed) or register for alerts on our App (available on the App Store and on Google play). Please bear in mind that we often get a high volume of applications for each role. We'd love to call every single person, even if they're not the right fit, but we just can't. What we can guarantee is that we will strive to contact suitable candidates, who have the required experience and background for this role or any other current roles, as soon as possible. Finally, if you call us, we make a huge effort to take every call (if we're not already on the phone) and will always return calls and messages

Building Repairs Scheduler - Housing Maintenance Public Sector Appointment SW London (mainly home based) 3-6 Month Contract £24.00 per hour The Client requires a Local Authority experienced Repairs Scheduler to To plan and schedule repair appointments / programmed works, so as to achieve maximum productivity, ensuring that suitably qualified operatives are correctly and efficiently allocated at all times. To pro-actively manage operative resources to ensure repairs are completed right first time. Dedicated to ensuring that the council’s customers receive an excellent standard of service. Principal Accountabilities General Functions 1. Responsible for scheduling all appointments and programmed works with suitably qualified operatives using available technology and reporting tools to ensure business objectives are fully achieved within agreed timeframes. 2. To ensure performance monitoring systems are in place, and information is accurate and effective, and in accordance with financial regulations. 3. Using own initiative, proactively manage work orders using IT systems ensuring that variations and complex orders are managed and coordinated and accurate records are in place to monitor through to completion. 4. To operate customer satisfaction surveys and communicate with customers to discuss and resolve repairs issues and to escalate these issues to the relevant managers as required. 5. To receive and resolve all calls from operatives including variation requests, no access reports, requests for additional jobs, etc. 6. To answering client and customer queries - providing repairs knowledge and guidance to assist them in resolving issues. 7. To undertake data entry tasks as required and o work diligently towards achieving service KPIs and qualitative / quantitative performance targets. 8. To manage the relation between different service areas deliver effective customer service. 9. To ensure that the dynamic appointment scheduling system data base is accurately maintained and managed - observing good system housekeeping, user maintenance, and best practice at all times. 10. To help meet KPI performance targets and customer satisfaction targets for the service area. 11. To ensure that service is delivered to a standard that meets or exceeds council’s service promise to residents. 12. To prepare of records and statistics as required and respond to written and verbal icasework and complaints in a timely manner, in order to resolve issues effectively and speedily. 13. To monitor and report on operative performance in terms of missed appointments, customer satisfaction levels, etc and to escalate issues to the relevant manager. 14. To maintain a comprehensive and up to date knowledge of all relevant legislation, procedures and best practice for the service area. 15. To liaise with internal and external agencies to ensure high standards of service delivery. 16 To ensure staffing, training, financial and other operational administrative information and records are maintained (both manually and on computer), and that information used and provided by SBS is accurate and appropriately filed / stored. 17. To carry out all necessary liaisons, including attendance at meetings with, contractors, residents and officers, as required

My client, a local authority based in West London is looking for a Legal Disrepair/Repairs Surveyor to join their team. This is a full time, temporary ongoing agency role and the successful candidate must have a full HND/degree level qualification in Surveying, ideally be a chartered member of CIOB/RICS, have extensive experience with Legal Disrepair cases and ideally experience within local authority/public sector roles. The main purposes of the role is to manage complex legal cases/complaints/Housing Ombudsman/MP/Cllr enquiries along with managing the performance of contractors to ensure efficiency of service, VFM and compliance with legislation. The successful candidate will be expected to contribute to the development of strategies and policies relating to Asset Management and to implement and review procedures relating to responsive repairs such as legal/structural/trees and service charges. The main responsibilities of the role will include the following; Ensure legal/complains/HO/MP/Cllrs enquiries are responded to within target times and responses meet quality standard Ensure expenditure are aligned to available budgets and represents VFM Implement critical procedures to support service delivery and officer/contractor training and development and to minimise unnecessary expenditure/budgetary pressures by agreed target times Support R&M manager on essential key projects within Asset Management focusing in on IT new database system/legal/structural/rechargeable/service charges Arrange guidance training for Access Harrow call centre staff on critical work procedures and work with Access Management to improve on repairs call centre repairs reporting. The successful candidate will be able to demonstrate the following competencies/attributes; Minimum HND/Degree level Surveying qualification Extensive experience with Legal Disrepair cases Own vehicle and full UK licence Experience in writing repairs specifications in accordance with bespoke SORs or NHF SORs and in repairs administration in housing maintenance in the public and/ or private sectors. Knowledge of legal disrepair/structural/service charge/rechargeable procedures and working practises agreements Detailed knowledge of the issues involved in providing technical client advice for responsive maintenance The client is looking to move quickly with appointing to this position and as such, are offering £26 p/hr Umbrella Ltd (approx. £650 p/week NET after deductions). If this position sounds of interest, please email a copy of your up to date CV to (url removed) or call Jamal at Service Care Construction on (phone number removed)