We're recruiting an experienced Housing Officer to join a local authority housing service delivering a high-quality, customer-focused housing management service across a diverse borough. This role offers the opportunity to manage a patch-based caseload, supporting council tenants and leaseholders across tenancy management, rent enforcement, anti-social behaviour, estate management and customer engagement. You'll work as part of a multi-disciplinary housing team, helping to maintain standards across the council's housing stock while supporting residents to sustain their tenancies. The Role Deliver a comprehensive housing management service to council tenants and leaseholders across a defined patch. Act as a key point of contact for residents, responding to enquiries in person, in writing and by telephone within corporate timescales. Manage tenancy and leasehold issues including tenancy sign-ups, mutual exchanges, succession, assignments, transfers and right to buy enquiries. Implement rent arrears recovery procedures, including liaison with Legal Services and attendance at court hearings and evictions where required. Manage and respond to complaints and anti-social behaviour cases, using a professional and proportionate approach, including prevention, mediation and enforcement action. Capture, prioritise and initiate action on tenancy management issues, working with internal teams and external partners to resolve issues effectively. Monitor estate services including caretaking, grounds maintenance, refuse collection, cleaning, repairs and parking enforcement, escalating concerns where standards are not met. Manage empty properties, including coordinating repairs, arranging viewings and completing tenancy sign-ups to minimise void loss. Provide comprehensive advice to tenants and leaseholders on housing services, tenancy conditions and council policies. Work closely with tenants' and residents' associations and attend meetings, including occasional out-of-hours meetings where required. Carry out home visits and estate inspections to assess issues, support residents and ensure tenancy compliance. Maintain accurate and up-to-date records across housing management and rent systems in line with information governance requirements. Work collaboratively with rent, ASB and specialist housing teams to deliver joined-up housing services. Key Requirements Experience delivering housing management services within a local authority or social housing environment. Strong understanding of housing management, tenancy enforcement and estate-based service delivery. Knowledge of housing and related public sector legislation and policy frameworks. Experience managing rent arrears, anti-social behaviour and tenancy breaches. Awareness of welfare benefits and the impact on rent sustainability. Experience working in a pressured, customer-facing environment with vulnerable residents. Ability to manage a varied caseload, prioritise workload and meet deadlines. Strong written and verbal communication skills, including professional letter writing and resident engagement. Confident using housing management systems and standard IT packages (Word, Excel, email). Understanding of diversity, equalities and the needs of minority communities. Willingness and ability to carry out home visits, estate inspections and work occasional out-of-hours as required. Full UK Driving License and access to a car What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Neighbourhood Officers and Housing Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in the housing recruitment market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
19/01/2026
Contract
We're recruiting an experienced Housing Officer to join a local authority housing service delivering a high-quality, customer-focused housing management service across a diverse borough. This role offers the opportunity to manage a patch-based caseload, supporting council tenants and leaseholders across tenancy management, rent enforcement, anti-social behaviour, estate management and customer engagement. You'll work as part of a multi-disciplinary housing team, helping to maintain standards across the council's housing stock while supporting residents to sustain their tenancies. The Role Deliver a comprehensive housing management service to council tenants and leaseholders across a defined patch. Act as a key point of contact for residents, responding to enquiries in person, in writing and by telephone within corporate timescales. Manage tenancy and leasehold issues including tenancy sign-ups, mutual exchanges, succession, assignments, transfers and right to buy enquiries. Implement rent arrears recovery procedures, including liaison with Legal Services and attendance at court hearings and evictions where required. Manage and respond to complaints and anti-social behaviour cases, using a professional and proportionate approach, including prevention, mediation and enforcement action. Capture, prioritise and initiate action on tenancy management issues, working with internal teams and external partners to resolve issues effectively. Monitor estate services including caretaking, grounds maintenance, refuse collection, cleaning, repairs and parking enforcement, escalating concerns where standards are not met. Manage empty properties, including coordinating repairs, arranging viewings and completing tenancy sign-ups to minimise void loss. Provide comprehensive advice to tenants and leaseholders on housing services, tenancy conditions and council policies. Work closely with tenants' and residents' associations and attend meetings, including occasional out-of-hours meetings where required. Carry out home visits and estate inspections to assess issues, support residents and ensure tenancy compliance. Maintain accurate and up-to-date records across housing management and rent systems in line with information governance requirements. Work collaboratively with rent, ASB and specialist housing teams to deliver joined-up housing services. Key Requirements Experience delivering housing management services within a local authority or social housing environment. Strong understanding of housing management, tenancy enforcement and estate-based service delivery. Knowledge of housing and related public sector legislation and policy frameworks. Experience managing rent arrears, anti-social behaviour and tenancy breaches. Awareness of welfare benefits and the impact on rent sustainability. Experience working in a pressured, customer-facing environment with vulnerable residents. Ability to manage a varied caseload, prioritise workload and meet deadlines. Strong written and verbal communication skills, including professional letter writing and resident engagement. Confident using housing management systems and standard IT packages (Word, Excel, email). Understanding of diversity, equalities and the needs of minority communities. Willingness and ability to carry out home visits, estate inspections and work occasional out-of-hours as required. Full UK Driving License and access to a car What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Neighbourhood Officers and Housing Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in the housing recruitment market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Job Title: Technical Officer Contract Type: Permanent Salary: £48,982.86 Per Annum Working Hours: 35 Hours per week Working Pattern: Monday - Friday, Hybrid Location: Camden, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Technical Officer Ensure effective delivery of legislative repair activity for all Group residential properties, ensuring projects are delivered on time, within budget and to the required standards, providing efficient and effective technical expertise, contract management, planning and administrative support as required. Support the Senior Technical Officer and Repairs Manager in providing a technical consultative service to Asset Services to ensure the Group continues to meet its regulatory and legislative responsibility in maintaining property in a sound and safe condition. About you Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Thorough understanding of housing condition legislation, including Disrepair and FFHHA Understanding of HHSRS, Party Wall Act, Environmental Health Act and Building Regulations Experience of successfully undertaking site visits including post inspections and identification of building defects. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered Role Profile Support the Senior Technical Officer in delivering a programme of repairs and structural works, including associated cost profiles, working with key stakeholders including residents and Asset Services colleagues to agree project delivery requirements. Undertake Housing Condition & Fitness For Human Habitation Act repair surveys for residential properties to assess defects and condition of works, both maintenance and structural, identifying the most efficient and cost effective solutions to ensure standards are maintained in terms of quality and compliance. Manage contractors throughout any works instructed, including day to day contract management services for works activity including commissioning appropriate work orders, monitoring progress to completion, ensuring contract obligations are fulfilled in line with agreed performance frameworks, identifying under performance and escalating via agreed routes as required. Work alongside legal professionals in the preparation of evidence to be presented in court. Support the business in processing of Home Improvement requests, including site surveys and co-ordination of H&S information relevant requested works. Support the Insurance Manager and Senior Technical Officer on insurance related works such as fire / flood damaged properties, providing technical appraisal of the remedial works with loss adjusters. Provide robust backing information to ensure the authorisation of payments in line with the Group's financial controls, contributing to the development and review of relevant budgets including processing payments for approved contracted works, ensuring Asset Management expenditure is robustly managed in line with annual budgets. Maintain accurate records, using appropriate systems and databases, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required. Manage enquiries relating to works effectively from both internal and external stakeholder, providing clear, supportive and accurate advice or signposting as appropriate and escalating complaints and complex queries via the appropriate channels to ensure effective resolution. Manage internal and external stakeholders effectively, including close liaison with tenants, managing their expectations and ensuring convenient and high caliber customer service throughout any programmes of works. Contribute to the continuous improvement of processes and procedures. Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements. Ensure that all GDPR requirements are met in accordance with the Group's policy, procedures and statutory requirements. Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements. Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. Person specification Knowledge, Skills and Experience Essential Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Thorough understanding of housing condition legislation, including Disrepair and FFHHA Understanding of HHSRS, Party Wall Act, Environmental Health Act and Building Regulations Experience of successfully undertaking site visits including post inspections and identification of building defects. Effective contract management skills including managing service and maintenance contracts. Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others. Ability of using sound judgement when making effective decisions. Customer focused with excellent written and verbal communication skills. Excellent team player who can work flexibly to meet business requirements. Ability to use Microsoft Office. Desirable Relevant building, maintenance, compliance or facilities management qualification e.g. HNC in Building or NEBOSH General, or equivalent. Relevant professional qualification Thorough understanding of project management methodologies
19/01/2026
Full time
Job Title: Technical Officer Contract Type: Permanent Salary: £48,982.86 Per Annum Working Hours: 35 Hours per week Working Pattern: Monday - Friday, Hybrid Location: Camden, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Technical Officer Ensure effective delivery of legislative repair activity for all Group residential properties, ensuring projects are delivered on time, within budget and to the required standards, providing efficient and effective technical expertise, contract management, planning and administrative support as required. Support the Senior Technical Officer and Repairs Manager in providing a technical consultative service to Asset Services to ensure the Group continues to meet its regulatory and legislative responsibility in maintaining property in a sound and safe condition. About you Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Thorough understanding of housing condition legislation, including Disrepair and FFHHA Understanding of HHSRS, Party Wall Act, Environmental Health Act and Building Regulations Experience of successfully undertaking site visits including post inspections and identification of building defects. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered Role Profile Support the Senior Technical Officer in delivering a programme of repairs and structural works, including associated cost profiles, working with key stakeholders including residents and Asset Services colleagues to agree project delivery requirements. Undertake Housing Condition & Fitness For Human Habitation Act repair surveys for residential properties to assess defects and condition of works, both maintenance and structural, identifying the most efficient and cost effective solutions to ensure standards are maintained in terms of quality and compliance. Manage contractors throughout any works instructed, including day to day contract management services for works activity including commissioning appropriate work orders, monitoring progress to completion, ensuring contract obligations are fulfilled in line with agreed performance frameworks, identifying under performance and escalating via agreed routes as required. Work alongside legal professionals in the preparation of evidence to be presented in court. Support the business in processing of Home Improvement requests, including site surveys and co-ordination of H&S information relevant requested works. Support the Insurance Manager and Senior Technical Officer on insurance related works such as fire / flood damaged properties, providing technical appraisal of the remedial works with loss adjusters. Provide robust backing information to ensure the authorisation of payments in line with the Group's financial controls, contributing to the development and review of relevant budgets including processing payments for approved contracted works, ensuring Asset Management expenditure is robustly managed in line with annual budgets. Maintain accurate records, using appropriate systems and databases, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required. Manage enquiries relating to works effectively from both internal and external stakeholder, providing clear, supportive and accurate advice or signposting as appropriate and escalating complaints and complex queries via the appropriate channels to ensure effective resolution. Manage internal and external stakeholders effectively, including close liaison with tenants, managing their expectations and ensuring convenient and high caliber customer service throughout any programmes of works. Contribute to the continuous improvement of processes and procedures. Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements. Ensure that all GDPR requirements are met in accordance with the Group's policy, procedures and statutory requirements. Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements. Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. Person specification Knowledge, Skills and Experience Essential Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Thorough understanding of housing condition legislation, including Disrepair and FFHHA Understanding of HHSRS, Party Wall Act, Environmental Health Act and Building Regulations Experience of successfully undertaking site visits including post inspections and identification of building defects. Effective contract management skills including managing service and maintenance contracts. Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others. Ability of using sound judgement when making effective decisions. Customer focused with excellent written and verbal communication skills. Excellent team player who can work flexibly to meet business requirements. Ability to use Microsoft Office. Desirable Relevant building, maintenance, compliance or facilities management qualification e.g. HNC in Building or NEBOSH General, or equivalent. Relevant professional qualification Thorough understanding of project management methodologies
Job Description Job Title: Accommodation Officer (Temporary Accommodation) Grade: G9 Service: Housing Services - Housing Needs Reports to: Team Manager - Accommodation Job Purpose To manage and oversee temporary accommodation, including Private Sector Leased (PSL) properties, for homeless households. The role ensures accommodation is safe, suitable, and legally compliant, while supporting residents to sustain tenancies and move towards longer-term housing solutions. Key Responsibilities Manage a patch of temporary accommodation properties, including voids, sign-ups, tenancy management, inspections, repairs, and landlord liaison. Ensure all accommodation meets health & safety, fire safety, and housing standards, carrying out regular inspections and follow-up actions. Act as lead case officer for residents in temporary accommodation, providing advice, support, and tenancy sustainment interventions. Monitor tenancy compliance, address anti-social behaviour, unauthorised occupation, abandonment, and potential fraud, and take enforcement action where necessary. Serve legal notices, prepare evidence, attend court, and recommend termination of licences or tenancies when appropriate. Support residents with housing options, welfare benefits, Discretionary Housing Payments, and referrals to partner agencies. Work with internal teams and external agencies on safeguarding, complex needs, and multi-agency case management. Manage complaints, member enquiries, and correspondence, maintaining high standards of customer service and record keeping. Liaise with landlords, agents, and accommodation providers to secure and retain suitable temporary accommodation. Skills and Experience Experience working directly with customers in a housing or homelessness-related service. Experience managing complex casework and dealing with people in challenging or stressful situations. Knowledge of tenancy management, housing standards, and homelessness-related processes. Ability to explain complex housing issues clearly and professionally. Strong organisational skills with accurate record keeping and attention to detail.
15/01/2026
Full time
Job Description Job Title: Accommodation Officer (Temporary Accommodation) Grade: G9 Service: Housing Services - Housing Needs Reports to: Team Manager - Accommodation Job Purpose To manage and oversee temporary accommodation, including Private Sector Leased (PSL) properties, for homeless households. The role ensures accommodation is safe, suitable, and legally compliant, while supporting residents to sustain tenancies and move towards longer-term housing solutions. Key Responsibilities Manage a patch of temporary accommodation properties, including voids, sign-ups, tenancy management, inspections, repairs, and landlord liaison. Ensure all accommodation meets health & safety, fire safety, and housing standards, carrying out regular inspections and follow-up actions. Act as lead case officer for residents in temporary accommodation, providing advice, support, and tenancy sustainment interventions. Monitor tenancy compliance, address anti-social behaviour, unauthorised occupation, abandonment, and potential fraud, and take enforcement action where necessary. Serve legal notices, prepare evidence, attend court, and recommend termination of licences or tenancies when appropriate. Support residents with housing options, welfare benefits, Discretionary Housing Payments, and referrals to partner agencies. Work with internal teams and external agencies on safeguarding, complex needs, and multi-agency case management. Manage complaints, member enquiries, and correspondence, maintaining high standards of customer service and record keeping. Liaise with landlords, agents, and accommodation providers to secure and retain suitable temporary accommodation. Skills and Experience Experience working directly with customers in a housing or homelessness-related service. Experience managing complex casework and dealing with people in challenging or stressful situations. Knowledge of tenancy management, housing standards, and homelessness-related processes. Ability to explain complex housing issues clearly and professionally. Strong organisational skills with accurate record keeping and attention to detail.
We're recruiting an experienced and proactive Accommodation Officer to join a Housing Needs service within a local authority. This is an excellent opportunity for a housing professional with strong temporary accommodation and property management experience to play a key role in ensuring homeless households are placed in safe, suitable and well managed accommodation. You'll be responsible for managing a portfolio of temporary accommodation and PSL properties, ensuring compliance with health and safety standards, effective tenancy management, and strong engagement with residents, landlords and partner agencies. The role is central to sustaining tenancies and reducing repeat homelessness. This role will be delivered on a hybrid basis, with a mix of home working, office attendance and on site visits to client premises. The successful candidate must have use of a car for business purposes and valid business insurance. The Role Manage a portfolio of temporary accommodation and PSL properties, covering voids, lettings, tenancy management, repairs and landlord liaison. Contract manage temporary accommodation providers, ensuring compliance with contractual obligations. Carry out regular inspections to ensure properties meet health and safety standards, fitness requirements and local standards. Monitor and visit residents in temporary accommodation to ensure authorised occupation, vacation and repossession in line with homelessness legislation. Ensure households owed a housing duty are actively seeking alternative housing options. Provide advice and support on safeguarding, health and wellbeing, welfare rights, budgeting, tenancy management and independent living skills. Work closely with Housing Needs, Homelessness and other internal teams to ensure coordinated service delivery. Investigate complaints relating to temporary accommodation, service delivery and inter household disputes, implementing appropriate remedial action. Serve Notices to Quit, support legal proceedings, prepare witness statements and attend court where required. Manage the discharge of households, including arrangements for storage or disposal of belongings following vacation. Complete accommodation sign ups promptly to minimise void loss and rental income loss. Liaise and negotiate with landlords, agents and accommodation providers to secure suitable placements. Support residents with applications for Discretionary Housing Payments where appropriate. Identify and address tenancy breaches, fraud or misuse of accommodation proportionately and effectively. Lead on complex cases, developing support plans for households at risk of tenancy failure. Convene and participate in multi agency meetings and case conferences. Deal with safeguarding concerns in line with council procedures. Maintain accurate case records and respond to complaints, Member enquiries and correspondence professionally. Support innovation, service improvement and change initiatives within the team. Key Requirements Experience working in a frontline housing or temporary accommodation role. Proven experience managing properties, tenancies or licences, including dealing with ASB and tenancy breaches. Experience handling complex casework face to face and in writing. Strong understanding of homelessness legislation, temporary accommodation and housing management processes. Ability to carry out property inspections and identify health and safety or compliance issues. Experience working with vulnerable households and managing challenging situations sensitively. Strong communication skills, with the ability to explain complex housing issues clearly. Ability to manage a varied caseload and work independently while contributing to a team environment. Strong record keeping and administrative skills with attention to detail. Effective numeracy skills, including assessing affordability where required. Degree level qualification or equivalent relevant experience. Full UK driving licence, use of a car for business purposes, and valid business insurance. Willingness to work flexibly, including occasional out of hours work. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
15/01/2026
Full time
We're recruiting an experienced and proactive Accommodation Officer to join a Housing Needs service within a local authority. This is an excellent opportunity for a housing professional with strong temporary accommodation and property management experience to play a key role in ensuring homeless households are placed in safe, suitable and well managed accommodation. You'll be responsible for managing a portfolio of temporary accommodation and PSL properties, ensuring compliance with health and safety standards, effective tenancy management, and strong engagement with residents, landlords and partner agencies. The role is central to sustaining tenancies and reducing repeat homelessness. This role will be delivered on a hybrid basis, with a mix of home working, office attendance and on site visits to client premises. The successful candidate must have use of a car for business purposes and valid business insurance. The Role Manage a portfolio of temporary accommodation and PSL properties, covering voids, lettings, tenancy management, repairs and landlord liaison. Contract manage temporary accommodation providers, ensuring compliance with contractual obligations. Carry out regular inspections to ensure properties meet health and safety standards, fitness requirements and local standards. Monitor and visit residents in temporary accommodation to ensure authorised occupation, vacation and repossession in line with homelessness legislation. Ensure households owed a housing duty are actively seeking alternative housing options. Provide advice and support on safeguarding, health and wellbeing, welfare rights, budgeting, tenancy management and independent living skills. Work closely with Housing Needs, Homelessness and other internal teams to ensure coordinated service delivery. Investigate complaints relating to temporary accommodation, service delivery and inter household disputes, implementing appropriate remedial action. Serve Notices to Quit, support legal proceedings, prepare witness statements and attend court where required. Manage the discharge of households, including arrangements for storage or disposal of belongings following vacation. Complete accommodation sign ups promptly to minimise void loss and rental income loss. Liaise and negotiate with landlords, agents and accommodation providers to secure suitable placements. Support residents with applications for Discretionary Housing Payments where appropriate. Identify and address tenancy breaches, fraud or misuse of accommodation proportionately and effectively. Lead on complex cases, developing support plans for households at risk of tenancy failure. Convene and participate in multi agency meetings and case conferences. Deal with safeguarding concerns in line with council procedures. Maintain accurate case records and respond to complaints, Member enquiries and correspondence professionally. Support innovation, service improvement and change initiatives within the team. Key Requirements Experience working in a frontline housing or temporary accommodation role. Proven experience managing properties, tenancies or licences, including dealing with ASB and tenancy breaches. Experience handling complex casework face to face and in writing. Strong understanding of homelessness legislation, temporary accommodation and housing management processes. Ability to carry out property inspections and identify health and safety or compliance issues. Experience working with vulnerable households and managing challenging situations sensitively. Strong communication skills, with the ability to explain complex housing issues clearly. Ability to manage a varied caseload and work independently while contributing to a team environment. Strong record keeping and administrative skills with attention to detail. Effective numeracy skills, including assessing affordability where required. Degree level qualification or equivalent relevant experience. Full UK driving licence, use of a car for business purposes, and valid business insurance. Willingness to work flexibly, including occasional out of hours work. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Job Description Description Salary circa £36,000 pa negotiable based on skills and experience, 34 days leave (includes bank hols) and instant access to pay with Stream Permanent, full time (37.5 hpw ) West London across communities in the TW, UB and HA postcode areas We can't offer a CoS for this role Home, a place where you belong If you're tired of jobs where customers feel like an afterthought, this is your switch. Join us and make sure every repair and maintenance job feels right for the people living there. You'll be the voice of the customer, solving problems before they elevate, taking ownership of complaints and fixing issues fast. With clear, simple communication, you'll shape better ways of working and go home each day knowing you've made a real difference. What you'll do Oversee maintenance works and make sure quality standards are met. Manage complaints and disputes quickly and keep accurate records with strong admin skills. Act as the key contact for customers during repairs and resolve issues fast. Represent the customer voice with contractors and internal teams. Analyse feedback and data to drive improvements in service delivery. You'll have the freedom to shape your diary and the backing of a brilliant team. We'll invest in your career with training and progression opportunities, so you can grow with us. Be part of one of the UK's top 10 Great Places to Work! You have Experience overseeing maintenance works through to successful completion. Excellent communication skills to explain technical details in clear, simple language. Strong stakeholder skills and confidence to hold others to account. Great organisational and administration skills with attention to detail. Tenacity to resolve complex complaints and keep customers at the heart. Your patch covers West London, from TW postcodes in the S outh West to UB and HA postcodes in the N orth West . To get around, you need a vehicle insured for business use - we pay your mileage. You'll work a mix of days in the community, with flexibility to work from home or at our Rayners Lane office. Our core hours are between Monday and Friday with flexibility built in. You need a Standard DBS check that we pay for. What's in it for you? Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) 800+ discounts on shops, holidays, days out, tech and more Top 20 in the UK for Wellbeing Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support
14/01/2026
Full time
Job Description Description Salary circa £36,000 pa negotiable based on skills and experience, 34 days leave (includes bank hols) and instant access to pay with Stream Permanent, full time (37.5 hpw ) West London across communities in the TW, UB and HA postcode areas We can't offer a CoS for this role Home, a place where you belong If you're tired of jobs where customers feel like an afterthought, this is your switch. Join us and make sure every repair and maintenance job feels right for the people living there. You'll be the voice of the customer, solving problems before they elevate, taking ownership of complaints and fixing issues fast. With clear, simple communication, you'll shape better ways of working and go home each day knowing you've made a real difference. What you'll do Oversee maintenance works and make sure quality standards are met. Manage complaints and disputes quickly and keep accurate records with strong admin skills. Act as the key contact for customers during repairs and resolve issues fast. Represent the customer voice with contractors and internal teams. Analyse feedback and data to drive improvements in service delivery. You'll have the freedom to shape your diary and the backing of a brilliant team. We'll invest in your career with training and progression opportunities, so you can grow with us. Be part of one of the UK's top 10 Great Places to Work! You have Experience overseeing maintenance works through to successful completion. Excellent communication skills to explain technical details in clear, simple language. Strong stakeholder skills and confidence to hold others to account. Great organisational and administration skills with attention to detail. Tenacity to resolve complex complaints and keep customers at the heart. Your patch covers West London, from TW postcodes in the S outh West to UB and HA postcodes in the N orth West . To get around, you need a vehicle insured for business use - we pay your mileage. You'll work a mix of days in the community, with flexibility to work from home or at our Rayners Lane office. Our core hours are between Monday and Friday with flexibility built in. You need a Standard DBS check that we pay for. What's in it for you? Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) 800+ discounts on shops, holidays, days out, tech and more Top 20 in the UK for Wellbeing Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support
Senior Maintenance Officer - Reactive Repairs & Voids Glasgow 46,728 (DOE - some flexibility) 35 hours per week Mostly office-based 1 day WFH We are currently working with a well-established Housing Association in Glasgow who are seeking an experienced Senior Maintenance Officer to support their reactive repairs and voids service on a temporary basis (minimum 8 weeks, with potential to extend). This is a key operational role focused on ensuring high-quality service delivery, strong contractor performance, and excellent customer experience. The Role You will play a central role in managing the day-to-day delivery of the reactive maintenance service, supporting tenants, contractors, and internal teams to ensure repairs and voids are handled efficiently, compliantly, and to a high standard. Key responsibilities include: Repairs and voids administration and coordination Contractor performance monitoring and compliance checks Handling customer complaints and resolutions Budget monitoring, accruals, and financial processing Invoice processing and value-for-money checks KPI tracking and service performance reporting Strong customer service and call handling Ensuring compliance with procurement, health & safety, and CDM regulations Supporting or leading on Scottish Government grant-funded works (desirable) Working Pattern 35 hours per week with a 1-hour lunch: Monday: 9am-5pm Tuesday: 9am-6pm Wednesday: 9am-5pm Thursday: 9am-5pm Friday: 9am-4pm This is primarily an office-based role , with scope for 1 day working from home per week and ad hoc flexibility where needed. Start and finish times can be slightly flexed to support commuting. About You You will ideally have experience working within housing, local authority, or social housing maintenance environments and be confident in managing a busy, customer-facing repairs service. You'll be: Highly organised and process-driven Confident working with contractors and stakeholders Strong on compliance, reporting, and service delivery Comfortable handling complaints and escalations Financially aware with experience reviewing invoices and budgets Apply today or Call Laura on (phone number removed) RG Setsquare is acting as an Employment Business in relation to this vacancy.
13/01/2026
Seasonal
Senior Maintenance Officer - Reactive Repairs & Voids Glasgow 46,728 (DOE - some flexibility) 35 hours per week Mostly office-based 1 day WFH We are currently working with a well-established Housing Association in Glasgow who are seeking an experienced Senior Maintenance Officer to support their reactive repairs and voids service on a temporary basis (minimum 8 weeks, with potential to extend). This is a key operational role focused on ensuring high-quality service delivery, strong contractor performance, and excellent customer experience. The Role You will play a central role in managing the day-to-day delivery of the reactive maintenance service, supporting tenants, contractors, and internal teams to ensure repairs and voids are handled efficiently, compliantly, and to a high standard. Key responsibilities include: Repairs and voids administration and coordination Contractor performance monitoring and compliance checks Handling customer complaints and resolutions Budget monitoring, accruals, and financial processing Invoice processing and value-for-money checks KPI tracking and service performance reporting Strong customer service and call handling Ensuring compliance with procurement, health & safety, and CDM regulations Supporting or leading on Scottish Government grant-funded works (desirable) Working Pattern 35 hours per week with a 1-hour lunch: Monday: 9am-5pm Tuesday: 9am-6pm Wednesday: 9am-5pm Thursday: 9am-5pm Friday: 9am-4pm This is primarily an office-based role , with scope for 1 day working from home per week and ad hoc flexibility where needed. Start and finish times can be slightly flexed to support commuting. About You You will ideally have experience working within housing, local authority, or social housing maintenance environments and be confident in managing a busy, customer-facing repairs service. You'll be: Highly organised and process-driven Confident working with contractors and stakeholders Strong on compliance, reporting, and service delivery Comfortable handling complaints and escalations Financially aware with experience reviewing invoices and budgets Apply today or Call Laura on (phone number removed) RG Setsquare is acting as an Employment Business in relation to this vacancy.
JOB TITLE : Housing Officer 4 days a week LOCATION : Dover, Kent PAY : £16 to £17ph TERM : Ongoing Temporary HOURS : 4 days a week, Monday to Thursday, 9am - 5pm START: Immediately Are you an experienced Housing Officer with an understanding of tenancy management? Do you have access to your own vehicle? If so, we would love to hear from you. Our local authority based in Dover is recruiting for a Temporary Housing Officer to join their busy team as soon as possible. You will be working as part of a very friendly team, however your role will be working independently and with the general public therefore you must be confident in managing your own workload and be very motivated. The day to day duties in your new job would be: Carry out systematic programme of tenancy checks to ensure that properties are occupied lawfully and that tenancy conditions are being complied with. Ensure that tenants are keeping their properties and gardens to an appropriate standard. Support and advise tenants who wish to move to a new property. Deal with complaints about anti-social behaviour and other neighbour disputes, taking appropriate action including legal action, and attendance at court, in line with agreed policies and procedures. Ensure that feedback is provided to residents complaining about anti-social behaviour or nuisance. Ensure that the estate environment and other communal areas are maintained to a high standard, including repairs to communal parts, grounds maintenance and cleaning, taking appropriate action to remedy any shortcomings. Support the income recovery teams by visiting tenants with rent arrears and agreeing actions to settle or reduce the debt. Carry out regular and systematic estate inspections (with residents and contractors where appropriate). We'd love to speak to candidates who have: Demonstrable housing delivery experience Good understanding of housing and tenancy law Experience within a housing related or similar organisation Access to their own vehicle - fuel will be paid out at 45p per mile AMAZING Benefits of becoming an Office Angels Temp: Weekly Pay Up to 28 days annual leave Dedicated consultant to support your job search First opportunity to see permanent positions Access to free eyecare vouchers Temp of the Month awards Timesheets can be completed on mobile devices Perks at work Discount schemes Access to Well-being platforms Next steps If you're interested in this position and have the skills and attributes listed above then please apply today. Please note if you're suitable and your skills match the role you'll receive an e-mail from us. Remember to call us on ASAP/within 24 hours to discuss the position in further detail with Pippy or Lindsay. We look forward to your application. This is a Temporary role starting immediately so please only apply if you can start work within a few days' notice. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
13/01/2026
Seasonal
JOB TITLE : Housing Officer 4 days a week LOCATION : Dover, Kent PAY : £16 to £17ph TERM : Ongoing Temporary HOURS : 4 days a week, Monday to Thursday, 9am - 5pm START: Immediately Are you an experienced Housing Officer with an understanding of tenancy management? Do you have access to your own vehicle? If so, we would love to hear from you. Our local authority based in Dover is recruiting for a Temporary Housing Officer to join their busy team as soon as possible. You will be working as part of a very friendly team, however your role will be working independently and with the general public therefore you must be confident in managing your own workload and be very motivated. The day to day duties in your new job would be: Carry out systematic programme of tenancy checks to ensure that properties are occupied lawfully and that tenancy conditions are being complied with. Ensure that tenants are keeping their properties and gardens to an appropriate standard. Support and advise tenants who wish to move to a new property. Deal with complaints about anti-social behaviour and other neighbour disputes, taking appropriate action including legal action, and attendance at court, in line with agreed policies and procedures. Ensure that feedback is provided to residents complaining about anti-social behaviour or nuisance. Ensure that the estate environment and other communal areas are maintained to a high standard, including repairs to communal parts, grounds maintenance and cleaning, taking appropriate action to remedy any shortcomings. Support the income recovery teams by visiting tenants with rent arrears and agreeing actions to settle or reduce the debt. Carry out regular and systematic estate inspections (with residents and contractors where appropriate). We'd love to speak to candidates who have: Demonstrable housing delivery experience Good understanding of housing and tenancy law Experience within a housing related or similar organisation Access to their own vehicle - fuel will be paid out at 45p per mile AMAZING Benefits of becoming an Office Angels Temp: Weekly Pay Up to 28 days annual leave Dedicated consultant to support your job search First opportunity to see permanent positions Access to free eyecare vouchers Temp of the Month awards Timesheets can be completed on mobile devices Perks at work Discount schemes Access to Well-being platforms Next steps If you're interested in this position and have the skills and attributes listed above then please apply today. Please note if you're suitable and your skills match the role you'll receive an e-mail from us. Remember to call us on ASAP/within 24 hours to discuss the position in further detail with Pippy or Lindsay. We look forward to your application. This is a Temporary role starting immediately so please only apply if you can start work within a few days' notice. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title- Resident Liaison Officer Location- Knowsley Salary- 28,000- 30,000 plus car allowance Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects? Are you able to converse with customers from a range of backgrounds and are able to deal with complaints with a professional manner? We are working with an established regional roofing contractor that are looking for a resident liaison officer to be the focal point of resident questions/complaints As a resident liaison officer, you will; Be the first point of contact for residents during scheduled works Make sure that residents are informed and happy with all updates Respond to complaints and issues that arise Keep detailed reports of resident feedback Attend site visits with the site manager and conduct progress surveys when required As a resident liaison officer, is it required that you; Have excellent face to face and telephone communication skills Have experience within social housing, and ideally construction/repairs teams Have a full clean driving licence Have a clean criminal record for enhanced DBS checks As a resident liaison officer, you will receive; 28,000- 30,000 dependent on experience Car allowance 23 days annual leave plus bank holiday Pension scheme If this sounds of interest to you, or you know someone that may be a good fit, then we'd love to hear from you
13/01/2026
Full time
Job Title- Resident Liaison Officer Location- Knowsley Salary- 28,000- 30,000 plus car allowance Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects? Are you able to converse with customers from a range of backgrounds and are able to deal with complaints with a professional manner? We are working with an established regional roofing contractor that are looking for a resident liaison officer to be the focal point of resident questions/complaints As a resident liaison officer, you will; Be the first point of contact for residents during scheduled works Make sure that residents are informed and happy with all updates Respond to complaints and issues that arise Keep detailed reports of resident feedback Attend site visits with the site manager and conduct progress surveys when required As a resident liaison officer, is it required that you; Have excellent face to face and telephone communication skills Have experience within social housing, and ideally construction/repairs teams Have a full clean driving licence Have a clean criminal record for enhanced DBS checks As a resident liaison officer, you will receive; 28,000- 30,000 dependent on experience Car allowance 23 days annual leave plus bank holiday Pension scheme If this sounds of interest to you, or you know someone that may be a good fit, then we'd love to hear from you
HOUSING OFFICER Employer: Nurture Housing Association Limited Job Title: Housing Officer Location: Patch-Based / Hybrid (regular site visits required) Reports To: Regional Manager Salary: £30,000 per annum Contract: Full-time, Permanent Hours: 37.5 hours per week, Monday to Friday, 9am 5pm (flexibility required) Role Purpose The Housing Officer will provide a comprehensive, professional and resident-focused housing management service to tenants and leaseholders across a designated patch. The role covers the full tenancy lifecycle, including tenancy sustainment, rent collection, estate management, anti-social behaviour casework, safeguarding and compliance with housing and regulatory legislation. There is a strong emphasis on void management and effective rent arrears control to ensure professional business continuity. The Housing Officer will act as the key point of contact for tenants, ensuring homes are safe, well-managed and that residents are supported to live independently and sustain their tenancies. Key Responsibilities The postholder will manage all aspects of tenancy and estate management, including tenancy sign-ups, new tenant visits, regular tenancy reviews and the fair enforcement of tenancy conditions. This includes carrying out estate inspections, ensuring communal areas are safe and well-maintained, reporting maintenance and compliance issues promptly, escalating environmental or safety concerns such as fire risks or hazards, and working closely with repairs, maintenance and compliance teams to coordinate access and resident engagement. The role has a strong focus on income collection and rent arrears recovery. Responsibilities include monitoring rent accounts through the housing management system, supporting tenants to maintain rent payments, negotiating and monitoring repayment arrangements, liaising with Housing Benefit teams, the DWP and Universal Credit, serving legal notices such as warning letters and Notices of Seeking Possession, and supporting the preparation of court action where required. Early intervention and tenancy sustainment are central to the role. The Housing Officer will investigate and manage low- to medium-level anti-social behaviour cases and neighbourhood disputes, gathering evidence, maintaining accurate case records, working with mediation services, police, local authorities and legal advisors, and keeping complainants and respondents informed throughout the process. The role also contributes to promoting community safety and resident wellbeing. Safeguarding is a core responsibility. The postholder will identify and report safeguarding concerns in line with organisational policy, liaise with social workers, support providers and health professionals, refer vulnerable tenants to appropriate services, and participate in multi-agency meetings and risk management plans where required. The role requires a strong customer service focus, acting as the first point of contact for tenant enquiries, complaints and housing-related issues. The Housing Officer will maintain a visible presence across their patch, carry out home visits, encourage resident engagement and participation, and ensure all actions and communications are accurately recorded on the housing management system. General Duties The postholder must maintain accurate, timely and GDPR-compliant records, manage caseloads and KPIs using housing systems, prepare case files and documentation for internal hearings or legal proceedings, and work collaboratively with internal teams including income, maintenance, compliance and support services. Attendance at team meetings, training and supervision is required, along with contributing to service improvements, audits and policy reviews. All organisational policies, including safeguarding, equality and diversity, health and safety and lone working, must be followed at all times. Working Conditions This is a patch-based hybrid role involving regular site visits and some homeworking. Lone working protocols apply. Flexibility is required for occasional evening meetings or urgent visits. Equipment, training and ongoing CPD will be provided. Essential Experience and Requirements The ideal applicant will have a minimum of 2 years experience in a housing management or Housing Officer-level role, with proven experience of tenancy management, rent arrears, estate management and resident engagement. Applicants must hold a full UK driving licence and have access to a vehicle, as the role requires regular travel across a designated housing patch. Legal and Contractual This job description forms part of the employee s contract of employment. Nurture Housing Association Limited reserves the right to make reasonable amendments in consultation with the employee to reflect evolving service or regulatory requirements.
13/01/2026
Full time
HOUSING OFFICER Employer: Nurture Housing Association Limited Job Title: Housing Officer Location: Patch-Based / Hybrid (regular site visits required) Reports To: Regional Manager Salary: £30,000 per annum Contract: Full-time, Permanent Hours: 37.5 hours per week, Monday to Friday, 9am 5pm (flexibility required) Role Purpose The Housing Officer will provide a comprehensive, professional and resident-focused housing management service to tenants and leaseholders across a designated patch. The role covers the full tenancy lifecycle, including tenancy sustainment, rent collection, estate management, anti-social behaviour casework, safeguarding and compliance with housing and regulatory legislation. There is a strong emphasis on void management and effective rent arrears control to ensure professional business continuity. The Housing Officer will act as the key point of contact for tenants, ensuring homes are safe, well-managed and that residents are supported to live independently and sustain their tenancies. Key Responsibilities The postholder will manage all aspects of tenancy and estate management, including tenancy sign-ups, new tenant visits, regular tenancy reviews and the fair enforcement of tenancy conditions. This includes carrying out estate inspections, ensuring communal areas are safe and well-maintained, reporting maintenance and compliance issues promptly, escalating environmental or safety concerns such as fire risks or hazards, and working closely with repairs, maintenance and compliance teams to coordinate access and resident engagement. The role has a strong focus on income collection and rent arrears recovery. Responsibilities include monitoring rent accounts through the housing management system, supporting tenants to maintain rent payments, negotiating and monitoring repayment arrangements, liaising with Housing Benefit teams, the DWP and Universal Credit, serving legal notices such as warning letters and Notices of Seeking Possession, and supporting the preparation of court action where required. Early intervention and tenancy sustainment are central to the role. The Housing Officer will investigate and manage low- to medium-level anti-social behaviour cases and neighbourhood disputes, gathering evidence, maintaining accurate case records, working with mediation services, police, local authorities and legal advisors, and keeping complainants and respondents informed throughout the process. The role also contributes to promoting community safety and resident wellbeing. Safeguarding is a core responsibility. The postholder will identify and report safeguarding concerns in line with organisational policy, liaise with social workers, support providers and health professionals, refer vulnerable tenants to appropriate services, and participate in multi-agency meetings and risk management plans where required. The role requires a strong customer service focus, acting as the first point of contact for tenant enquiries, complaints and housing-related issues. The Housing Officer will maintain a visible presence across their patch, carry out home visits, encourage resident engagement and participation, and ensure all actions and communications are accurately recorded on the housing management system. General Duties The postholder must maintain accurate, timely and GDPR-compliant records, manage caseloads and KPIs using housing systems, prepare case files and documentation for internal hearings or legal proceedings, and work collaboratively with internal teams including income, maintenance, compliance and support services. Attendance at team meetings, training and supervision is required, along with contributing to service improvements, audits and policy reviews. All organisational policies, including safeguarding, equality and diversity, health and safety and lone working, must be followed at all times. Working Conditions This is a patch-based hybrid role involving regular site visits and some homeworking. Lone working protocols apply. Flexibility is required for occasional evening meetings or urgent visits. Equipment, training and ongoing CPD will be provided. Essential Experience and Requirements The ideal applicant will have a minimum of 2 years experience in a housing management or Housing Officer-level role, with proven experience of tenancy management, rent arrears, estate management and resident engagement. Applicants must hold a full UK driving licence and have access to a vehicle, as the role requires regular travel across a designated housing patch. Legal and Contractual This job description forms part of the employee s contract of employment. Nurture Housing Association Limited reserves the right to make reasonable amendments in consultation with the employee to reflect evolving service or regulatory requirements.
We're recruiting an experienced and proactive Accommodation Officer to join a Housing Needs service within a local authority. This is an excellent opportunity for a housing professional with strong temporary accommodation and property management experience to play a key role in ensuring homeless households are placed in safe, suitable and well-managed accommodation. You'll be responsible for managing a portfolio of temporary accommodation and PSL properties, ensuring compliance with health and safety standards, effective tenancy management, and strong engagement with residents, landlords and partner agencies. The role is central to sustaining tenancies and reducing repeat homelessness. This role will be delivered on a hybrid basis, with a mix of home working, office attendance and on-site visits to client premises. The successful candidate must have use of a car for business purposes and valid business insurance. The Role Manage a portfolio of temporary accommodation and PSL properties, covering voids, lettings, tenancy management, repairs and landlord liaison. Contract manage temporary accommodation providers, ensuring compliance with contractual obligations. Carry out regular inspections to ensure properties meet health and safety standards, fitness requirements and local standards. Monitor and visit residents in temporary accommodation to ensure authorised occupation, vacation and repossession in line with homelessness legislation. Ensure households owed a housing duty are actively seeking alternative housing options. Provide advice and support on safeguarding, health and wellbeing, welfare rights, budgeting, tenancy management and independent living skills. Work closely with Housing Needs, Homelessness and other internal teams to ensure coordinated service delivery. Investigate complaints relating to temporary accommodation, service delivery and inter-household disputes, implementing appropriate remedial action. Serve Notices to Quit, support legal proceedings, prepare witness statements and attend court where required. Manage the discharge of households, including arrangements for storage or disposal of belongings following vacation. Complete accommodation sign-ups promptly to minimise void loss and rental income loss. Liaise and negotiate with landlords, agents and accommodation providers to secure suitable placements. Support residents with applications for Discretionary Housing Payments where appropriate. Identify and address tenancy breaches, fraud or misuse of accommodation proportionately and effectively. Lead on complex cases, developing support plans for households at risk of tenancy failure. Convene and participate in multi-agency meetings and case conferences. Deal with safeguarding concerns in line with council procedures. Maintain accurate case records and respond to complaints, Member enquiries and correspondence professionally. Support innovation, service improvement and change initiatives within the team. Key Requirements Experience working in a frontline housing or temporary accommodation role. Proven experience managing properties, tenancies or licences, including dealing with ASB and tenancy breaches. Experience handling complex casework face-to-face and in writing. Strong understanding of homelessness legislation, temporary accommodation and housing management processes. Ability to carry out property inspections and identify health and safety or compliance issues. Experience working with vulnerable households and managing challenging situations sensitively. Strong communication skills, with the ability to explain complex housing issues clearly. Ability to manage a varied caseload and work independently while contributing to a team environment. Strong record-keeping and administrative skills with attention to detail. Effective numeracy skills, including assessing affordability where required. Degree-level qualification or equivalent relevant experience. Full UK driving licence, use of a car for business purposes, and valid business insurance. Willingness to work flexibly, including occasional out-of-hours work. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing management and temporary accommodation professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
12/01/2026
Contract
We're recruiting an experienced and proactive Accommodation Officer to join a Housing Needs service within a local authority. This is an excellent opportunity for a housing professional with strong temporary accommodation and property management experience to play a key role in ensuring homeless households are placed in safe, suitable and well-managed accommodation. You'll be responsible for managing a portfolio of temporary accommodation and PSL properties, ensuring compliance with health and safety standards, effective tenancy management, and strong engagement with residents, landlords and partner agencies. The role is central to sustaining tenancies and reducing repeat homelessness. This role will be delivered on a hybrid basis, with a mix of home working, office attendance and on-site visits to client premises. The successful candidate must have use of a car for business purposes and valid business insurance. The Role Manage a portfolio of temporary accommodation and PSL properties, covering voids, lettings, tenancy management, repairs and landlord liaison. Contract manage temporary accommodation providers, ensuring compliance with contractual obligations. Carry out regular inspections to ensure properties meet health and safety standards, fitness requirements and local standards. Monitor and visit residents in temporary accommodation to ensure authorised occupation, vacation and repossession in line with homelessness legislation. Ensure households owed a housing duty are actively seeking alternative housing options. Provide advice and support on safeguarding, health and wellbeing, welfare rights, budgeting, tenancy management and independent living skills. Work closely with Housing Needs, Homelessness and other internal teams to ensure coordinated service delivery. Investigate complaints relating to temporary accommodation, service delivery and inter-household disputes, implementing appropriate remedial action. Serve Notices to Quit, support legal proceedings, prepare witness statements and attend court where required. Manage the discharge of households, including arrangements for storage or disposal of belongings following vacation. Complete accommodation sign-ups promptly to minimise void loss and rental income loss. Liaise and negotiate with landlords, agents and accommodation providers to secure suitable placements. Support residents with applications for Discretionary Housing Payments where appropriate. Identify and address tenancy breaches, fraud or misuse of accommodation proportionately and effectively. Lead on complex cases, developing support plans for households at risk of tenancy failure. Convene and participate in multi-agency meetings and case conferences. Deal with safeguarding concerns in line with council procedures. Maintain accurate case records and respond to complaints, Member enquiries and correspondence professionally. Support innovation, service improvement and change initiatives within the team. Key Requirements Experience working in a frontline housing or temporary accommodation role. Proven experience managing properties, tenancies or licences, including dealing with ASB and tenancy breaches. Experience handling complex casework face-to-face and in writing. Strong understanding of homelessness legislation, temporary accommodation and housing management processes. Ability to carry out property inspections and identify health and safety or compliance issues. Experience working with vulnerable households and managing challenging situations sensitively. Strong communication skills, with the ability to explain complex housing issues clearly. Ability to manage a varied caseload and work independently while contributing to a team environment. Strong record-keeping and administrative skills with attention to detail. Effective numeracy skills, including assessing affordability where required. Degree-level qualification or equivalent relevant experience. Full UK driving licence, use of a car for business purposes, and valid business insurance. Willingness to work flexibly, including occasional out-of-hours work. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing management and temporary accommodation professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Job Title Temporary Accommodation Officer Contract & Location Permanent, Kingston Role Purpose To ensure the effective and efficient management of the Council's Temporary Accommodation portfolio in accordance with relevant legislation, policies, and procedures. Key Responsibilities Deliver a high-quality temporary accommodation management service across Council hostels, private sector leased accommodation, spot-purchased homes, and supported accommodation. Undertake property viewings, sign-ups, and lettings, ensuring residents understand licence/tenancy conditions and rent payment methods. Support residents to sustain accommodation by assisting with Housing Benefit applications at the start of lettings. Ensure rent accounts are correctly set up and closed, monitoring arrears and identifying cases requiring further action. Carry out property inspections at pre-void, void, re-let, and through planned inspection programmes. Ensure all properties meet repairing obligations and health and housing safety rating standards. Arrange, monitor, and follow up repairs with providers and contractors, ensuring completion within agreed timescales. Ensure compliance certification is in place, including fire safety and person-centred fire risk assessments. Record, escape, and refer unresolved hazards, disrepair, or compliance breaches appropriately. Minimise void turnaround times and reduce rent loss. Manage relationships with residents, responding to enquiries and complaints relating to property condition, repairs, and tenancy matters. Investigate and record anti-social behaviour, licence breaches, unauthorised occupation, sub-letting, and abandonment. Liaise with Legal Services on possession action and represent the Council at court hearings and evictions when required. Work with the Housing Access and Housing Solutions teams on suitability, transfers, alternative placements, and discharge of duty. Identify safeguarding risks, welfare needs, and support requirements of residents. Raise safeguarding alerts and attend multi-agency meetings. Refer residents to appropriate support services, including welfare benefits, debt advice, employment support, and social care. Build and maintain effective working relationships with temporary accommodation providers, housing associations, and private landlords. Work collaboratively with internal teams including Housing, Social Care, Finance, Benefits, Environmental Health, Building Control, and Fraud. Support the maximisation of private sector accommodation options to reduce reliance on bed and breakfast placements. Contribute to service planning, performance monitoring, and continuous improvement initiatives. Maintain accurate records and provide performance data and reports to the Team Manager. Keep up to date with relevant housing and homelessness legislation and policy, providing specialist advice to colleagues as required. Participate in the out-of-hours rota to support temporary accommodation residents during emergencies. Embed equality, fairness, inclusion, and respect in all aspects of service delivery and team working. Act in accordance with the Council's values and commitment to community cohesion. Person Specification Knowledge Knowledge of private sector housing law and security of tenure, including Assured Shorthold Tenancies. Knowledge of repairing and health and safety obligations relating to temporary accommodation. Understanding of the needs of homeless households in temporary accommodation. Knowledge of Part VI of the Housing Act 1996 and homelessness legislation (Desirable). Experience Experience working in a busy frontline housing or similar customer-facing service. Experience of managing complex casework. Experience of partnership working, negotiation, and influencing to achieve outcomes. Skills & Abilities Strong customer focus with the ability to manage challenging behaviour. Excellent verbal and written communication skills. Strong organisational and administrative skills with attention to detail. Ability to interpret complex information and apply it effectively in practice. Ability to prioritise, problem-solve creatively, and meet deadlines in a pressured environment. Strong interpersonal and negotiation skills. Commitment to ongoing professional development and learning. Confident use of digital systems and agile working practices.
11/01/2026
Full time
Job Title Temporary Accommodation Officer Contract & Location Permanent, Kingston Role Purpose To ensure the effective and efficient management of the Council's Temporary Accommodation portfolio in accordance with relevant legislation, policies, and procedures. Key Responsibilities Deliver a high-quality temporary accommodation management service across Council hostels, private sector leased accommodation, spot-purchased homes, and supported accommodation. Undertake property viewings, sign-ups, and lettings, ensuring residents understand licence/tenancy conditions and rent payment methods. Support residents to sustain accommodation by assisting with Housing Benefit applications at the start of lettings. Ensure rent accounts are correctly set up and closed, monitoring arrears and identifying cases requiring further action. Carry out property inspections at pre-void, void, re-let, and through planned inspection programmes. Ensure all properties meet repairing obligations and health and housing safety rating standards. Arrange, monitor, and follow up repairs with providers and contractors, ensuring completion within agreed timescales. Ensure compliance certification is in place, including fire safety and person-centred fire risk assessments. Record, escape, and refer unresolved hazards, disrepair, or compliance breaches appropriately. Minimise void turnaround times and reduce rent loss. Manage relationships with residents, responding to enquiries and complaints relating to property condition, repairs, and tenancy matters. Investigate and record anti-social behaviour, licence breaches, unauthorised occupation, sub-letting, and abandonment. Liaise with Legal Services on possession action and represent the Council at court hearings and evictions when required. Work with the Housing Access and Housing Solutions teams on suitability, transfers, alternative placements, and discharge of duty. Identify safeguarding risks, welfare needs, and support requirements of residents. Raise safeguarding alerts and attend multi-agency meetings. Refer residents to appropriate support services, including welfare benefits, debt advice, employment support, and social care. Build and maintain effective working relationships with temporary accommodation providers, housing associations, and private landlords. Work collaboratively with internal teams including Housing, Social Care, Finance, Benefits, Environmental Health, Building Control, and Fraud. Support the maximisation of private sector accommodation options to reduce reliance on bed and breakfast placements. Contribute to service planning, performance monitoring, and continuous improvement initiatives. Maintain accurate records and provide performance data and reports to the Team Manager. Keep up to date with relevant housing and homelessness legislation and policy, providing specialist advice to colleagues as required. Participate in the out-of-hours rota to support temporary accommodation residents during emergencies. Embed equality, fairness, inclusion, and respect in all aspects of service delivery and team working. Act in accordance with the Council's values and commitment to community cohesion. Person Specification Knowledge Knowledge of private sector housing law and security of tenure, including Assured Shorthold Tenancies. Knowledge of repairing and health and safety obligations relating to temporary accommodation. Understanding of the needs of homeless households in temporary accommodation. Knowledge of Part VI of the Housing Act 1996 and homelessness legislation (Desirable). Experience Experience working in a busy frontline housing or similar customer-facing service. Experience of managing complex casework. Experience of partnership working, negotiation, and influencing to achieve outcomes. Skills & Abilities Strong customer focus with the ability to manage challenging behaviour. Excellent verbal and written communication skills. Strong organisational and administrative skills with attention to detail. Ability to interpret complex information and apply it effectively in practice. Ability to prioritise, problem-solve creatively, and meet deadlines in a pressured environment. Strong interpersonal and negotiation skills. Commitment to ongoing professional development and learning. Confident use of digital systems and agile working practices.
Resident Liaison Officer - Temporary Planned Maintenance - Property Services Up to £20 per hour Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Bolton and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly retrofit and external works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a temporary position with potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
08/01/2026
Seasonal
Resident Liaison Officer - Temporary Planned Maintenance - Property Services Up to £20 per hour Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Bolton and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly retrofit and external works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a temporary position with potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
Job Title: Repairs Technical Officer (Complaints Coordinator) Location: Hybrid - London Borough of Harrow, Forward Drive, HA3 8NT Employer: Pertemps Recruitment Partnership on behalf of the London Borough of Harrow Contract Type: Temporary Assignment Working Hours: 35 hours per week, Monday to Friday, 9:00 AM - 5:00 PM Pay Rate: 21.23 per hour (PAYE) Job Overview: Pertemps is currently recruiting for a proactive and detail-oriented Repairs Technical Officer (Complaints Coordinator) to join the growing team at the London Borough of Harrow. This is a fantastic opportunity to contribute to the efficient delivery of housing repair services in a key support role. The successful candidate will play a central role in managing Stage 1 and Stage 2 complaints, Ombudsman cases, and MP enquiries related to housing repairs. This position requires excellent organisational and communication skills, as well as a strong commitment to customer service. Key Responsibilities: Support the delivery of high-quality repair services for the Council's housing stock, with a focus on responsive repairs, mechanical and electrical (M&E) services, and void properties. Manage and coordinate complaints, ensuring timely and accurate responses to Stage 1 and 2 complaints, Ombudsman cases, and Member of Parliament (MP) enquiries. Raise and track repair, void, and M&E work orders, ensuring progress is monitored and delays are addressed promptly. Liaise effectively with residents, contractors, and internal stakeholders to ensure work is completed to the required standard. Review and validate repair orders against submitted invoices to ensure accuracy and compliance with governance and budgetary standards. Maintain accurate documentation and records, including safety certificates and service reports. Work closely with Contract Surveyors to ensure repair standards are met, costs are controlled, and any concerns are addressed appropriately. Requirements: Ability to work independently, manage your own workload, and contribute effectively as part of a wider team. Strong verbal and written communication skills, with the ability to interact confidently with a variety of stakeholders including residents, colleagues, elected members, and external agencies. Good numeracy and analytical skills, with the ability to understand and present basic statistical and financial information. A professional, customer-focused approach, with the ability to deal efficiently and courteously with enquiries in person, by phone, and in writing. Proven ability to produce written reports, conduct audits, complete statistical returns, and escalate concerns where necessary. Strong problem-solving skills and a clear dedication to delivering excellent customer service. About Us: Pertemps Recruitment Partnership has been a market leader in staffing solutions for nearly 60 years. Recognized by The Sunday Times as one of the Best 100 Companies to work for 14 years running, we pride ourselves on our personal touch and commitment to our employees. We are an accredited 'Investor in People', reflecting our dedication to career progression and employee satisfaction. Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK. Located just 10 miles from the city centre and 13 minutes from Euston via Harrow & Wealdstone station, it offers excellent transport links and accessibility to the M1, M25, and A406. Your personal information will be shared with Cifas to prevent fraud and other improper conduct. If detected, you may be refused certain services or employment. Your information will also be used to verify your identity. For more details on how your information will be used and your data protection rights, visit Cifas.
08/01/2026
Seasonal
Job Title: Repairs Technical Officer (Complaints Coordinator) Location: Hybrid - London Borough of Harrow, Forward Drive, HA3 8NT Employer: Pertemps Recruitment Partnership on behalf of the London Borough of Harrow Contract Type: Temporary Assignment Working Hours: 35 hours per week, Monday to Friday, 9:00 AM - 5:00 PM Pay Rate: 21.23 per hour (PAYE) Job Overview: Pertemps is currently recruiting for a proactive and detail-oriented Repairs Technical Officer (Complaints Coordinator) to join the growing team at the London Borough of Harrow. This is a fantastic opportunity to contribute to the efficient delivery of housing repair services in a key support role. The successful candidate will play a central role in managing Stage 1 and Stage 2 complaints, Ombudsman cases, and MP enquiries related to housing repairs. This position requires excellent organisational and communication skills, as well as a strong commitment to customer service. Key Responsibilities: Support the delivery of high-quality repair services for the Council's housing stock, with a focus on responsive repairs, mechanical and electrical (M&E) services, and void properties. Manage and coordinate complaints, ensuring timely and accurate responses to Stage 1 and 2 complaints, Ombudsman cases, and Member of Parliament (MP) enquiries. Raise and track repair, void, and M&E work orders, ensuring progress is monitored and delays are addressed promptly. Liaise effectively with residents, contractors, and internal stakeholders to ensure work is completed to the required standard. Review and validate repair orders against submitted invoices to ensure accuracy and compliance with governance and budgetary standards. Maintain accurate documentation and records, including safety certificates and service reports. Work closely with Contract Surveyors to ensure repair standards are met, costs are controlled, and any concerns are addressed appropriately. Requirements: Ability to work independently, manage your own workload, and contribute effectively as part of a wider team. Strong verbal and written communication skills, with the ability to interact confidently with a variety of stakeholders including residents, colleagues, elected members, and external agencies. Good numeracy and analytical skills, with the ability to understand and present basic statistical and financial information. A professional, customer-focused approach, with the ability to deal efficiently and courteously with enquiries in person, by phone, and in writing. Proven ability to produce written reports, conduct audits, complete statistical returns, and escalate concerns where necessary. Strong problem-solving skills and a clear dedication to delivering excellent customer service. About Us: Pertemps Recruitment Partnership has been a market leader in staffing solutions for nearly 60 years. Recognized by The Sunday Times as one of the Best 100 Companies to work for 14 years running, we pride ourselves on our personal touch and commitment to our employees. We are an accredited 'Investor in People', reflecting our dedication to career progression and employee satisfaction. Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK. Located just 10 miles from the city centre and 13 minutes from Euston via Harrow & Wealdstone station, it offers excellent transport links and accessibility to the M1, M25, and A406. Your personal information will be shared with Cifas to prevent fraud and other improper conduct. If detected, you may be refused certain services or employment. Your information will also be used to verify your identity. For more details on how your information will be used and your data protection rights, visit Cifas.
Interim Maintenance Surveyor £27p/h Umbrella Rate (Inside IR35) 3-Month Initial Contract Start ASAP Housing - Property & Asset Management Monday-Friday 37 Hours per Week East Devon Council We're looking for an experienced Maintenance Surveyor to join East Devon's Housing service on an initial 3-month assignment, starting as soon as possible. You'll play a key role in delivering a responsive, high-quality repair service for tenants while ensuring the Council's homes remain safe, well-maintained and compliant. The Role You'll provide day-to-day technical support across repairs, voids and contractor management, ensuring works are delivered right first time and to a high standard. Working closely with the Senior Technical Officer and wider team, you'll help maintain housing stock, support compliance and contribute to our commitment to consistently satisfied customers. This is a hands-on role covering a defined patch, requiring regular site visits and close collaboration with contractors and tenants. Key Responsibilities Managing reactive and planned maintenance activities within budget and contract requirements. Investigating repair requests, diagnosing defects, raising works and completing pre- and post-inspections. Prioritising works using HHSRS principles to manage safety and risks effectively. Monitoring contractors' performance and ensuring quality, value for money and contractual compliance. Supporting voids delivery, including specifications, inspections and financial control. Assisting with compliance matters around gas, electrical, fire, asbestos and other statutory obligations. Updating stock information and contributing to planned and cyclical programme data. Working directly with tenants, contractors, customer services and internal teams to resolve issues quickly and professionally. Responding to emergencies (e.g. floods, fires) to make properties safe and hand over works where necessary. Supporting disrepair, complaints and Ombudsman cases through detailed inspections and reporting. What You'll Need Essential UK Resident Minimum 3 years technical background in building maintenance, surveying or repairs within local authority or housing association. Competent user of IT, including Microsoft Office and housing/repairs systems. Ability to work independently across a patch-based role. Access to your own vehicle with business insurance. Basic DBS (processed upon offer). Desirable HNC or equivalent qualification in a building discipline. Professional membership (e.g. RICS). Familiarity with systems such as OpenHousing or Keystone. Understanding of damp, mould, sustainability and building pathology. Ability to bring your own tools. What We're Looking For Someone who is proactive, practical, and confident managing a busy caseload. You'll bring a strong customer focus, a collaborative approach and the ability to solve problems on the spot.
08/01/2026
Contract
Interim Maintenance Surveyor £27p/h Umbrella Rate (Inside IR35) 3-Month Initial Contract Start ASAP Housing - Property & Asset Management Monday-Friday 37 Hours per Week East Devon Council We're looking for an experienced Maintenance Surveyor to join East Devon's Housing service on an initial 3-month assignment, starting as soon as possible. You'll play a key role in delivering a responsive, high-quality repair service for tenants while ensuring the Council's homes remain safe, well-maintained and compliant. The Role You'll provide day-to-day technical support across repairs, voids and contractor management, ensuring works are delivered right first time and to a high standard. Working closely with the Senior Technical Officer and wider team, you'll help maintain housing stock, support compliance and contribute to our commitment to consistently satisfied customers. This is a hands-on role covering a defined patch, requiring regular site visits and close collaboration with contractors and tenants. Key Responsibilities Managing reactive and planned maintenance activities within budget and contract requirements. Investigating repair requests, diagnosing defects, raising works and completing pre- and post-inspections. Prioritising works using HHSRS principles to manage safety and risks effectively. Monitoring contractors' performance and ensuring quality, value for money and contractual compliance. Supporting voids delivery, including specifications, inspections and financial control. Assisting with compliance matters around gas, electrical, fire, asbestos and other statutory obligations. Updating stock information and contributing to planned and cyclical programme data. Working directly with tenants, contractors, customer services and internal teams to resolve issues quickly and professionally. Responding to emergencies (e.g. floods, fires) to make properties safe and hand over works where necessary. Supporting disrepair, complaints and Ombudsman cases through detailed inspections and reporting. What You'll Need Essential UK Resident Minimum 3 years technical background in building maintenance, surveying or repairs within local authority or housing association. Competent user of IT, including Microsoft Office and housing/repairs systems. Ability to work independently across a patch-based role. Access to your own vehicle with business insurance. Basic DBS (processed upon offer). Desirable HNC or equivalent qualification in a building discipline. Professional membership (e.g. RICS). Familiarity with systems such as OpenHousing or Keystone. Understanding of damp, mould, sustainability and building pathology. Ability to bring your own tools. What We're Looking For Someone who is proactive, practical, and confident managing a busy caseload. You'll bring a strong customer focus, a collaborative approach and the ability to solve problems on the spot.
ITS Construction Professionals South LTD
Southampton, Hampshire
Candidate required: Resident Liaison Officer Job Type: Permanent Start date: Immediate Industry: Maintenance Location: Southampton The role & about the client: ITS Building People are recruiting on behalf of a well-established building and property services contractor with an excellent reputation for delivering high-quality maintenance, repairs, and refurbishment works across occupied housing and other sectors. This contractor is seeking a professional and customer-focused Resident Liaison Officer (RLO) to join their team. This is an exciting opportunity for someone experienced in tenant engagement and communication within the social housing or planned works environment. The successful candidate will act as the key link between residents, operatives, and project teams, ensuring smooth delivery of works with minimal disruption. Key responsibilities include, but are not limited to: Act as the main point of contact for residents throughout planned works, repairs, and refurbishment projects Provide clear communication regarding schedules, access, and planned disruptions Handle resident queries, concerns, and complaints professionally and efficiently Coordinate appointments, access, and support vulnerable residents where required Carry out home visits, pre-start surveys, and satisfaction surveys Maintain accurate records, documentation, and reporting Work closely with site teams, supervisors, and client representatives Promote excellent customer service and support a positive resident experience Assist with community engagement initiatives where appropriate The ideal candidate will have/be: Previous experience in a Resident Liaison Officer , Tenant Liaison Officer , or Customer Liaison role Background in social housing, planned works, maintenance, or refurbishment projects Strong communication and interpersonal skills Ability to manage challenging conversations professionally Organised, proactive, and able to work independently Competent IT skills (emails, reporting systems, CRM/job management platforms) A full UK driving licence (essential) How to apply: Please send an up-to-date CV in strict confidence. Equal Opportunities: The ITS Group is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We welcome all applicants and are committed to an inclusive environment for all.
08/01/2026
Full time
Candidate required: Resident Liaison Officer Job Type: Permanent Start date: Immediate Industry: Maintenance Location: Southampton The role & about the client: ITS Building People are recruiting on behalf of a well-established building and property services contractor with an excellent reputation for delivering high-quality maintenance, repairs, and refurbishment works across occupied housing and other sectors. This contractor is seeking a professional and customer-focused Resident Liaison Officer (RLO) to join their team. This is an exciting opportunity for someone experienced in tenant engagement and communication within the social housing or planned works environment. The successful candidate will act as the key link between residents, operatives, and project teams, ensuring smooth delivery of works with minimal disruption. Key responsibilities include, but are not limited to: Act as the main point of contact for residents throughout planned works, repairs, and refurbishment projects Provide clear communication regarding schedules, access, and planned disruptions Handle resident queries, concerns, and complaints professionally and efficiently Coordinate appointments, access, and support vulnerable residents where required Carry out home visits, pre-start surveys, and satisfaction surveys Maintain accurate records, documentation, and reporting Work closely with site teams, supervisors, and client representatives Promote excellent customer service and support a positive resident experience Assist with community engagement initiatives where appropriate The ideal candidate will have/be: Previous experience in a Resident Liaison Officer , Tenant Liaison Officer , or Customer Liaison role Background in social housing, planned works, maintenance, or refurbishment projects Strong communication and interpersonal skills Ability to manage challenging conversations professionally Organised, proactive, and able to work independently Competent IT skills (emails, reporting systems, CRM/job management platforms) A full UK driving licence (essential) How to apply: Please send an up-to-date CV in strict confidence. Equal Opportunities: The ITS Group is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We welcome all applicants and are committed to an inclusive environment for all.
Resident Liaison Officer Hourly Rate: 17.40 PAYE Location: N5, London Job Type: Temporary (until end of March 2026) We are seeking a Resident Liaison Officer to support the development and implementation of a customer contact and stakeholder communication strategy. This role is crucial in ensuring that we effectively hear and incorporate our residents' views, delivering on service promises and maintaining high levels of customer satisfaction. Day-to-day of the role: Participate in and occasionally lead local service resident engagement strategies. Analyse key data to inform service improvement strategies. Facilitate and coordinate responses to customers by collaborating with the local housing team, Customer Contact Centre, and other relevant teams. Identify relevant internal and external stakeholders to ensure comprehensive understanding and management of service changes. Manage customer communications to maintain high satisfaction levels. Organise meetings, briefings, and produce communication materials using various methods. Act as a key member of the Housing Project Team, representing the team at meetings and leading smaller project teams as needed. Provide a customer-focused service, ensuring all tasks are completed and any complaints or requests from residents are actioned effectively. Liaise with customers and act as a conduit between all relevant teams, ensuring all parties are kept informed. Assist in liaising with in-house service providers, M&E contractors, and external subcontractors to ensure top-tier service delivery. Required Skills & Qualifications: Proven experience in a front-line, customer-focused role within the social housing sector. Familiarity with project management methods and experience in Repairs & Maintenance or within a housing association or local authority. Excellent analytical skills with the ability to identify trends and present data effectively. Strong letter writing and report composition skills. Experience in building and maintaining relationships with multiple stakeholder groups across geographical boundaries and influencing positive change. Excellent communication skills with the ability to adapt based on the audience. To apply for the Resident Liaison Officer position, please submit your CV your relevant experience.
06/01/2026
Seasonal
Resident Liaison Officer Hourly Rate: 17.40 PAYE Location: N5, London Job Type: Temporary (until end of March 2026) We are seeking a Resident Liaison Officer to support the development and implementation of a customer contact and stakeholder communication strategy. This role is crucial in ensuring that we effectively hear and incorporate our residents' views, delivering on service promises and maintaining high levels of customer satisfaction. Day-to-day of the role: Participate in and occasionally lead local service resident engagement strategies. Analyse key data to inform service improvement strategies. Facilitate and coordinate responses to customers by collaborating with the local housing team, Customer Contact Centre, and other relevant teams. Identify relevant internal and external stakeholders to ensure comprehensive understanding and management of service changes. Manage customer communications to maintain high satisfaction levels. Organise meetings, briefings, and produce communication materials using various methods. Act as a key member of the Housing Project Team, representing the team at meetings and leading smaller project teams as needed. Provide a customer-focused service, ensuring all tasks are completed and any complaints or requests from residents are actioned effectively. Liaise with customers and act as a conduit between all relevant teams, ensuring all parties are kept informed. Assist in liaising with in-house service providers, M&E contractors, and external subcontractors to ensure top-tier service delivery. Required Skills & Qualifications: Proven experience in a front-line, customer-focused role within the social housing sector. Familiarity with project management methods and experience in Repairs & Maintenance or within a housing association or local authority. Excellent analytical skills with the ability to identify trends and present data effectively. Strong letter writing and report composition skills. Experience in building and maintaining relationships with multiple stakeholder groups across geographical boundaries and influencing positive change. Excellent communication skills with the ability to adapt based on the audience. To apply for the Resident Liaison Officer position, please submit your CV your relevant experience.
Resident Liaison Officer Planned Maintenance - Property Services Up to £32k plus package Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. My client are based in East London and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly FRA works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a Full Time position with potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
06/01/2026
Full time
Resident Liaison Officer Planned Maintenance - Property Services Up to £32k plus package Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. My client are based in East London and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly FRA works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a Full Time position with potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
Housing Officer Fulltime Monday to Friday 9am to 5.50pm - based on site in Slough managing blocks of flats. £28,000 per annum. We are seeking a dedicated and organised Housing Officer to join our team. The successful candidate will be responsible for managing housing-related administrative tasks, providing excellent customer service to tenants, and ensuring smooth communication between residents and management. This role offers an opportunity to work within a supportive environment, contributing to the effective operation of our housing services. The position is paid and suitable for individuals with a keen eye for detail and strong organisational skills. Responsibilities Manage tenant records using property management software, ensuring accuracy and confidentiality Handle all aspects of data entry related to housing allocations, rent payments, and maintenance requests Provide exceptional customer service via phone and via emails maintaining professional phone etiquette at all times Assist tenants with queries regarding housing repairs and disputes and complaints. Daily updates and interaction with onsite caretaker Coordinate with maintenance teams to address repair requests promptly and efficiently Log all jobs on to the system. Organise and maintain administrative documentation related to all repair jobs completed and outstanding Support the organisation in all other office duties Experience Previous experience in office administration or property management is preferred Strong data entry skills with attention to detail Proven administrative experience with excellent organisational abilities Excellent phone etiquette and communication skills Ability to work independently whilst maintaining a high level of professionalism This role offers a rewarding opportunity for individuals eager to contribute positively within a housing environment, utilising their organisational skills and customer service expertise. Job Types: Full-time, Permanent Work Location: In person
06/01/2026
Full time
Housing Officer Fulltime Monday to Friday 9am to 5.50pm - based on site in Slough managing blocks of flats. £28,000 per annum. We are seeking a dedicated and organised Housing Officer to join our team. The successful candidate will be responsible for managing housing-related administrative tasks, providing excellent customer service to tenants, and ensuring smooth communication between residents and management. This role offers an opportunity to work within a supportive environment, contributing to the effective operation of our housing services. The position is paid and suitable for individuals with a keen eye for detail and strong organisational skills. Responsibilities Manage tenant records using property management software, ensuring accuracy and confidentiality Handle all aspects of data entry related to housing allocations, rent payments, and maintenance requests Provide exceptional customer service via phone and via emails maintaining professional phone etiquette at all times Assist tenants with queries regarding housing repairs and disputes and complaints. Daily updates and interaction with onsite caretaker Coordinate with maintenance teams to address repair requests promptly and efficiently Log all jobs on to the system. Organise and maintain administrative documentation related to all repair jobs completed and outstanding Support the organisation in all other office duties Experience Previous experience in office administration or property management is preferred Strong data entry skills with attention to detail Proven administrative experience with excellent organisational abilities Excellent phone etiquette and communication skills Ability to work independently whilst maintaining a high level of professionalism This role offers a rewarding opportunity for individuals eager to contribute positively within a housing environment, utilising their organisational skills and customer service expertise. Job Types: Full-time, Permanent Work Location: In person
Resident Liaison Officer -Permanent Planned Maintenance - Property Services Up to 33k plus package Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Harlow and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a permanent position with potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
05/01/2026
Full time
Resident Liaison Officer -Permanent Planned Maintenance - Property Services Up to 33k plus package Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Harlow and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a permanent position with potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
Resident Liaison Officer Planned Maintenance - Property Services Up to £33k plus package Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. My client are based in Hemel Hempstead and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly internal and external works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a Full Time position with potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
05/01/2026
Full time
Resident Liaison Officer Planned Maintenance - Property Services Up to £33k plus package Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. My client are based in Hemel Hempstead and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly internal and external works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a Full Time position with potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
