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East Devon District Council
Grounds Maintenance Operative
East Devon District Council East Devon
Grounds Maintenance Operative £24,294 - £26,873 per year Permanent Full time (Monday to Friday seasonal*) Sidmouth   About the role We are recruiting a mobile operative to join our busy Sidmouth team covering the Sid valley. The role will involve maintaining our outstanding environment predominantly through general grounds maintenance, grass cutting, and strimming.  You will be working in our parks, sports pitches and open spaces. Additionally, you may be asked to undertake street cleansing (litter picking / emptying bins), maintaining and stocking public lavatories, general public realm maintenance, and other duties assigned by the area team leader.   About you You will need to be able to work diligently with minimal supervision, including some weekends and on public holidays. You must have practical experience in a ground’s maintenance role, and you’ll need to be able to work seasonal hours (*41.5 hours in summer, 32.5 hours in winter – average of 37 hours per week) and use a handheld smartphone to communicate and manage work instructions. A valid driver’s licence is essential, and a category C1 C1E or C driving licence (or B licence issued prior to Jan 1997) would be a distinct advantage.   About us Our recent Local Government Association Peer Challenge highlighted that ‘EDDC is a great place to work, with engaged staff and members’ and that’s certainly true! You will be part of a Gold Investors in People (IiP) organisation which works together with local people to create great value services and an outstanding community, economy and environment in which people want to live, work, visit and enjoy now, and for future generations.  And with our wide range of health and wellbeing benefits, our highly flexible and collaborative hybrid Worksmart working arrangements as well as our commitment to continuous learning and development, you can be confident of joining a dedicated community of colleagues who are Happy, Healthy and Here.   For more about working for East Devon District Council, visit https://eastdevon.gov.uk/careers/working-at-east-devon-district-council/   For an informal discussion, please contact James Stoneman, StreetScene Area Officer on 07896 803970 or email jstoneman@eastdevon.gov.uk  To apply online, please visit https://jobs.eastdevon.gov.uk/itliveeddc_webrecruitment/wrd/run/etrec179gf.open?WVID=4869826SR6&LANG=USA&VACANCY_ID=899387AUZ9 Closing date: 3 August 2025 at midnight. Interviews will be held during week commencing 11 August 2025.    
02/07/2025
Full time
Grounds Maintenance Operative £24,294 - £26,873 per year Permanent Full time (Monday to Friday seasonal*) Sidmouth   About the role We are recruiting a mobile operative to join our busy Sidmouth team covering the Sid valley. The role will involve maintaining our outstanding environment predominantly through general grounds maintenance, grass cutting, and strimming.  You will be working in our parks, sports pitches and open spaces. Additionally, you may be asked to undertake street cleansing (litter picking / emptying bins), maintaining and stocking public lavatories, general public realm maintenance, and other duties assigned by the area team leader.   About you You will need to be able to work diligently with minimal supervision, including some weekends and on public holidays. You must have practical experience in a ground’s maintenance role, and you’ll need to be able to work seasonal hours (*41.5 hours in summer, 32.5 hours in winter – average of 37 hours per week) and use a handheld smartphone to communicate and manage work instructions. A valid driver’s licence is essential, and a category C1 C1E or C driving licence (or B licence issued prior to Jan 1997) would be a distinct advantage.   About us Our recent Local Government Association Peer Challenge highlighted that ‘EDDC is a great place to work, with engaged staff and members’ and that’s certainly true! You will be part of a Gold Investors in People (IiP) organisation which works together with local people to create great value services and an outstanding community, economy and environment in which people want to live, work, visit and enjoy now, and for future generations.  And with our wide range of health and wellbeing benefits, our highly flexible and collaborative hybrid Worksmart working arrangements as well as our commitment to continuous learning and development, you can be confident of joining a dedicated community of colleagues who are Happy, Healthy and Here.   For more about working for East Devon District Council, visit https://eastdevon.gov.uk/careers/working-at-east-devon-district-council/   For an informal discussion, please contact James Stoneman, StreetScene Area Officer on 07896 803970 or email jstoneman@eastdevon.gov.uk  To apply online, please visit https://jobs.eastdevon.gov.uk/itliveeddc_webrecruitment/wrd/run/etrec179gf.open?WVID=4869826SR6&LANG=USA&VACANCY_ID=899387AUZ9 Closing date: 3 August 2025 at midnight. Interviews will be held during week commencing 11 August 2025.    
East Devon District Council
StreetScene Team Leader
East Devon District Council East Devon
StreetScene Team Leader £28,624 - £31,067 per year Permanent Full time (*seasonal hours) Honiton   About the role We are looking for a Team Leader with a passion for public realm maintenance to join our Honiton team. You will co-ordinate the activities of, and work alongside the operations team primarily responsible for cleansing and grounds operations. If you enjoy working outdoors, love variety and share our passion for keeping East Devon clean and green we want to hear from you.   About you You will need to have demonstrable experience in public realm maintenance and the practical supervision of staff in a similar capacity. You will be enthusiastic, have a can-do attitude and take pride in maintaining standards, leading by example.  There is a requirement to work seasonal hours (41.5 hours in summer, 32.5 hours in winter – average of 37 hours per week). A valid driver’s licence is essential, and a chainsaw certification and/or a category C1 C1E or C driving licence (or B licence issued prior to Jan 1997) would be a distinct advantage.   About us Our recent Local Government Association Peer Challenge highlighted that ‘EDDC is a great place to work, with engaged staff and members’ and that’s certainly true! You will be part of a Gold Investors in People (IiP) organisation which works together with local people to create great value services and an outstanding community, economy and environment in which people want to live, work, visit and enjoy now, and for future generations.  And with our wide range of health and wellbeing benefits, our highly flexible and collaborative hybrid Worksmart working arrangements as well as our commitment to continuous learning and development, you can be confident of joining a dedicated community of colleagues who are Happy, Healthy and Here.     For more about working for East Devon District Council, visit https://eastdevon.gov.uk/careers/working-at-east-devon-district-council/   For an informal discussion, please contact Wayne Harris, Interim Area Officer on 07813 961118 or waharris@eastdevon.gov.uk   Closing date: 6 July 2025 at midnight. Interviews will be held during week commencing 14 July 2025 .   To apply online, please visit https://jobs.eastdevon.gov.uk/itliveeddc_webrecruitment/wrd/run/etrec179gf.open?WVID=4869826SR6&LANG=USA&VACANCY_ID=520387AI79  
11/06/2025
Full time
StreetScene Team Leader £28,624 - £31,067 per year Permanent Full time (*seasonal hours) Honiton   About the role We are looking for a Team Leader with a passion for public realm maintenance to join our Honiton team. You will co-ordinate the activities of, and work alongside the operations team primarily responsible for cleansing and grounds operations. If you enjoy working outdoors, love variety and share our passion for keeping East Devon clean and green we want to hear from you.   About you You will need to have demonstrable experience in public realm maintenance and the practical supervision of staff in a similar capacity. You will be enthusiastic, have a can-do attitude and take pride in maintaining standards, leading by example.  There is a requirement to work seasonal hours (41.5 hours in summer, 32.5 hours in winter – average of 37 hours per week). A valid driver’s licence is essential, and a chainsaw certification and/or a category C1 C1E or C driving licence (or B licence issued prior to Jan 1997) would be a distinct advantage.   About us Our recent Local Government Association Peer Challenge highlighted that ‘EDDC is a great place to work, with engaged staff and members’ and that’s certainly true! You will be part of a Gold Investors in People (IiP) organisation which works together with local people to create great value services and an outstanding community, economy and environment in which people want to live, work, visit and enjoy now, and for future generations.  And with our wide range of health and wellbeing benefits, our highly flexible and collaborative hybrid Worksmart working arrangements as well as our commitment to continuous learning and development, you can be confident of joining a dedicated community of colleagues who are Happy, Healthy and Here.     For more about working for East Devon District Council, visit https://eastdevon.gov.uk/careers/working-at-east-devon-district-council/   For an informal discussion, please contact Wayne Harris, Interim Area Officer on 07813 961118 or waharris@eastdevon.gov.uk   Closing date: 6 July 2025 at midnight. Interviews will be held during week commencing 14 July 2025 .   To apply online, please visit https://jobs.eastdevon.gov.uk/itliveeddc_webrecruitment/wrd/run/etrec179gf.open?WVID=4869826SR6&LANG=USA&VACANCY_ID=520387AI79  
East Devon District Council
Cleansing Operative
East Devon District Council East Devon
Cleansing Operative   £25,584 - £28,163 per year Permanent Full time (*seasonal hours) Seaton & Axe Valley   About the role We are recruiting a StreetScene Mobile Operative to join our busy Seaton and Axe Valley team. The role will involve cleaning and stocking public lavatories, street cleansing (litter picking / emptying bins) and general public realm maintenance. Additionally, you may be asked to undertake work maintaining our outstanding environment predominantly through general grounds maintenance, hedge cutting, grass cutting, strimming, sports pitch maintenance, maintaining open spaces, and other duties assigned by the area team leader.   About you You will need to be able to work diligently with minimal supervision, including weekends and on public holidays. You must have practical experience in a cleansing role, and you’ll need to be able to work seasonal hours (*41.5 hours in summer, 32.5 hours in winter – average of 37 hours per week). The working pattern is Wednesday-Sunday all year round. A valid driver’s licence is essential, and a category C1 C1E or C driving licence (or B licence issued prior to Jan 1997) would be a distinct advantage.   About us Our recent Local Government Association Peer Challenge highlighted that ‘EDDC is a great place to work, with engaged staff and members’ and that’s certainly true! You will be part of a Gold Investors in People (IiP) organisation which works together with local people to create great value services and an outstanding community, economy and environment in which people want to live, work, visit and enjoy now, and for future generations.  And with our wide range of health and wellbeing benefits, our highly flexible and collaborative hybrid Worksmart working arrangements as well as our commitment to continuous learning and development, you can be confident of joining a dedicated community of colleagues who are Happy, Healthy and Here.     For more about working for East Devon District Council, visit https://eastdevon.gov.uk/careers/working-at-east-devon-district-council/   For an informal discussion, please contact Luke Morgan, StreetScene Area Officer on 07970551195 or email lmorgan@eastdevon.gov.uk   Closing date: 22 June 2025 at midnight. Interviews will be held during week commencing 30 June 2025 .   To apply online, please visit https://jobs.eastdevon.gov.uk/itliveeddc_webrecruitment/wrd/run/etrec179gf.open?WVID=4869826SR6&LANG=USA&VACANCY_ID=884081AI79  
11/06/2025
Full time
Cleansing Operative   £25,584 - £28,163 per year Permanent Full time (*seasonal hours) Seaton & Axe Valley   About the role We are recruiting a StreetScene Mobile Operative to join our busy Seaton and Axe Valley team. The role will involve cleaning and stocking public lavatories, street cleansing (litter picking / emptying bins) and general public realm maintenance. Additionally, you may be asked to undertake work maintaining our outstanding environment predominantly through general grounds maintenance, hedge cutting, grass cutting, strimming, sports pitch maintenance, maintaining open spaces, and other duties assigned by the area team leader.   About you You will need to be able to work diligently with minimal supervision, including weekends and on public holidays. You must have practical experience in a cleansing role, and you’ll need to be able to work seasonal hours (*41.5 hours in summer, 32.5 hours in winter – average of 37 hours per week). The working pattern is Wednesday-Sunday all year round. A valid driver’s licence is essential, and a category C1 C1E or C driving licence (or B licence issued prior to Jan 1997) would be a distinct advantage.   About us Our recent Local Government Association Peer Challenge highlighted that ‘EDDC is a great place to work, with engaged staff and members’ and that’s certainly true! You will be part of a Gold Investors in People (IiP) organisation which works together with local people to create great value services and an outstanding community, economy and environment in which people want to live, work, visit and enjoy now, and for future generations.  And with our wide range of health and wellbeing benefits, our highly flexible and collaborative hybrid Worksmart working arrangements as well as our commitment to continuous learning and development, you can be confident of joining a dedicated community of colleagues who are Happy, Healthy and Here.     For more about working for East Devon District Council, visit https://eastdevon.gov.uk/careers/working-at-east-devon-district-council/   For an informal discussion, please contact Luke Morgan, StreetScene Area Officer on 07970551195 or email lmorgan@eastdevon.gov.uk   Closing date: 22 June 2025 at midnight. Interviews will be held during week commencing 30 June 2025 .   To apply online, please visit https://jobs.eastdevon.gov.uk/itliveeddc_webrecruitment/wrd/run/etrec179gf.open?WVID=4869826SR6&LANG=USA&VACANCY_ID=884081AI79  
Fortus Recruitment Group
Customer Experience Manager
Fortus Recruitment Group
Customer Experience Manager Location- Hemel Hempstead Salary- Up to £42,000 Role- Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Dover and surrounding area. This role focuses on external projects including window and roofing replacements. We're hiring a Customer Experience Manager to join our team in Hemel Hempstead. The Role This position focuses on improving the overall customer journey, building strong relationships, and ensuring a high standard of service across all interactions. You'll lead on customer engagement, oversee service delivery, and use data and feedback to drive continuous improvement. Key Responsibilities Lead teams to deliver excellent customer and client experiences Manage relationships with customers and clients, ensuring expectations are met or exceeded Handle escalations, complaints, and service issues, identifying root causes and implementing long-term solutions Use data, feedback, and insights to improve services and enhance customer satisfaction Develop and refine customer journey processes to increase efficiency and consistency Support community engagement initiatives and strengthen stakeholder relationships Monitor performance through KPIs and drive ongoing improvements Lead, support, and develop team members to ensure high performance About You Experience in customer experience, resident engagement, or service delivery (ideally within social housing or similar sectors) Strong leadership and stakeholder management skills Ability to analyse data and implement service improvements Passion for delivering high-quality customer outcomes What's on Offer Competitive salary and benefits package Career development and progression opportunities Supportive and inclusive working environment If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ
20/04/2026
Full time
Customer Experience Manager Location- Hemel Hempstead Salary- Up to £42,000 Role- Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Dover and surrounding area. This role focuses on external projects including window and roofing replacements. We're hiring a Customer Experience Manager to join our team in Hemel Hempstead. The Role This position focuses on improving the overall customer journey, building strong relationships, and ensuring a high standard of service across all interactions. You'll lead on customer engagement, oversee service delivery, and use data and feedback to drive continuous improvement. Key Responsibilities Lead teams to deliver excellent customer and client experiences Manage relationships with customers and clients, ensuring expectations are met or exceeded Handle escalations, complaints, and service issues, identifying root causes and implementing long-term solutions Use data, feedback, and insights to improve services and enhance customer satisfaction Develop and refine customer journey processes to increase efficiency and consistency Support community engagement initiatives and strengthen stakeholder relationships Monitor performance through KPIs and drive ongoing improvements Lead, support, and develop team members to ensure high performance About You Experience in customer experience, resident engagement, or service delivery (ideally within social housing or similar sectors) Strong leadership and stakeholder management skills Ability to analyse data and implement service improvements Passion for delivering high-quality customer outcomes What's on Offer Competitive salary and benefits package Career development and progression opportunities Supportive and inclusive working environment If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ
carrington west
Emergency Accommodation Officer
carrington west
We are seeking a dedicated and reliable Emergency Accommodation Officer to join a local authority team in North London. This role involves overseeing a hostel that provides temporary accommodation for families experiencing homelessness, ensuring a safe, supportive, and well-managed environment. Key responsibilities include maintaining high standards of health and safety, with a strong focus on fire safety compliance, as well as carrying out essential administrative duties. You will also play a vital role in delivering excellent customer service, supporting residents with professionalism, empathy, and respect. The role requires flexibility, with shifts scheduled between 7:00am and 10:00pm, including weekend working. As the hostel operates 24/7, you will also be required to work some bank holidays, with time off provided in lieu. The ideal candidate will have a solid understanding of housing or supported accommodation settings, strong organisational skills, and the ability to manage challenging situations calmly and effectively. This is an excellent opportunity to make a meaningful difference within the community while working in a dynamic and supportive environment. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
20/04/2026
Contract
We are seeking a dedicated and reliable Emergency Accommodation Officer to join a local authority team in North London. This role involves overseeing a hostel that provides temporary accommodation for families experiencing homelessness, ensuring a safe, supportive, and well-managed environment. Key responsibilities include maintaining high standards of health and safety, with a strong focus on fire safety compliance, as well as carrying out essential administrative duties. You will also play a vital role in delivering excellent customer service, supporting residents with professionalism, empathy, and respect. The role requires flexibility, with shifts scheduled between 7:00am and 10:00pm, including weekend working. As the hostel operates 24/7, you will also be required to work some bank holidays, with time off provided in lieu. The ideal candidate will have a solid understanding of housing or supported accommodation settings, strong organisational skills, and the ability to manage challenging situations calmly and effectively. This is an excellent opportunity to make a meaningful difference within the community while working in a dynamic and supportive environment. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Focus Resourcing
Caretaker
Focus Resourcing
We are seeking an experienced Caretaker to join a committed estates team on a full time, permanent basis to assist with a wide range of maintenance tasks and respond to emergency requests including site security. Location: Thatcham Salary: 26,000 - 27,500 Benefits: Generous pension scheme, free meals, 25 days holiday, employee assistance programme Working Hours are Option 1 1:30pm - 9pm Option 2 Week 1 - 1.30pm - 9pm Week 2 10.30am - 6pm As the Caretaker , you will be responsible for: Carrying out any minor works jobs Open and close the school as required Complete swimming pool testing on a daily basis Respond to emergency out-of-hours calls Acting as a Fire Officer Carrying out site security checks, including perimeter walks, locking of all windows / doors, and drawing of blinds Monitoring CCTV Ensuring health and safety standards are maintained Assisting with furniture moves, event set ups, parking control, and emergency lighting testing To attend Health and Safety and First Aid training as directed To act as the out-of-hours security and emergency maintenance operative. The successful Caretaker will have the following related skills / experience: Experience within a maintenance or a caretaker role is essential Must hold a current driving licence Reliable with a professional work ethic Ability to meet health and safety requirements Good communication skills Flexible approach to working hours including on call cover and night shifts Ability to work unsupervised and on initiative Demonstrate good general maintenance experience and knowledge of maintenance techniques
20/04/2026
Full time
We are seeking an experienced Caretaker to join a committed estates team on a full time, permanent basis to assist with a wide range of maintenance tasks and respond to emergency requests including site security. Location: Thatcham Salary: 26,000 - 27,500 Benefits: Generous pension scheme, free meals, 25 days holiday, employee assistance programme Working Hours are Option 1 1:30pm - 9pm Option 2 Week 1 - 1.30pm - 9pm Week 2 10.30am - 6pm As the Caretaker , you will be responsible for: Carrying out any minor works jobs Open and close the school as required Complete swimming pool testing on a daily basis Respond to emergency out-of-hours calls Acting as a Fire Officer Carrying out site security checks, including perimeter walks, locking of all windows / doors, and drawing of blinds Monitoring CCTV Ensuring health and safety standards are maintained Assisting with furniture moves, event set ups, parking control, and emergency lighting testing To attend Health and Safety and First Aid training as directed To act as the out-of-hours security and emergency maintenance operative. The successful Caretaker will have the following related skills / experience: Experience within a maintenance or a caretaker role is essential Must hold a current driving licence Reliable with a professional work ethic Ability to meet health and safety requirements Good communication skills Flexible approach to working hours including on call cover and night shifts Ability to work unsupervised and on initiative Demonstrate good general maintenance experience and knowledge of maintenance techniques
Joshua Robert Recruitment
Compliance Manager
Joshua Robert Recruitment Cowdale, Derbyshire
Job Role - Interim Compliance Manager Location - Buxton Daily Rates - £350 - £450.00 Job Type - Contract 6 - 9 Months About the Role We are seeking an experienced Interim Compliance Manager to join our clients Housing Association Group at a critical time. Reporting to the Director of Governance / Head of Risk & Assurance , you will play a key role in ensuring the Group meets its statutory, regulatory and contractual obligations across all areas of compliance. This is a hands-on role, ideal for a confident interim who can quickly assess current arrangements, provide assurance to senior leaders, and drive improvements where required. Key Responsibilities Lead and oversee compliance across core areas including Health & Safety, Building Safety, Gas, Electrical, Fire, Asbestos, and Water Hygiene Ensure compliance with the Regulator of Social Housing , relevant legislation, and sector best practice Review, maintain, and improve compliance frameworks, policies, and reporting mechanisms Provide clear assurance reporting to Executive Team, Boards, and Committees Identify compliance gaps and risks, developing and implementing mitigation plans Support internal audits, external inspections, and regulatory reviews Work closely with asset management, housing, and governance teams across the Group Manage and support compliance officers or specialist contractors as required About You Proven experience in a Compliance Manager or senior compliance role within social housing or a similarly regulated environment Strong working knowledge of housing regulation and health & safety compliance Demonstrable experience providing assurance at senior management and Board level Confident operating in an interim capacity, able to quickly understand complex organisations Excellent stakeholder management, communication, and report-writing skills Relevant professional qualification (e.g. NEBOSH, IOSH, IRM) desirable but not essential
20/04/2026
Contract
Job Role - Interim Compliance Manager Location - Buxton Daily Rates - £350 - £450.00 Job Type - Contract 6 - 9 Months About the Role We are seeking an experienced Interim Compliance Manager to join our clients Housing Association Group at a critical time. Reporting to the Director of Governance / Head of Risk & Assurance , you will play a key role in ensuring the Group meets its statutory, regulatory and contractual obligations across all areas of compliance. This is a hands-on role, ideal for a confident interim who can quickly assess current arrangements, provide assurance to senior leaders, and drive improvements where required. Key Responsibilities Lead and oversee compliance across core areas including Health & Safety, Building Safety, Gas, Electrical, Fire, Asbestos, and Water Hygiene Ensure compliance with the Regulator of Social Housing , relevant legislation, and sector best practice Review, maintain, and improve compliance frameworks, policies, and reporting mechanisms Provide clear assurance reporting to Executive Team, Boards, and Committees Identify compliance gaps and risks, developing and implementing mitigation plans Support internal audits, external inspections, and regulatory reviews Work closely with asset management, housing, and governance teams across the Group Manage and support compliance officers or specialist contractors as required About You Proven experience in a Compliance Manager or senior compliance role within social housing or a similarly regulated environment Strong working knowledge of housing regulation and health & safety compliance Demonstrable experience providing assurance at senior management and Board level Confident operating in an interim capacity, able to quickly understand complex organisations Excellent stakeholder management, communication, and report-writing skills Relevant professional qualification (e.g. NEBOSH, IOSH, IRM) desirable but not essential
IRIS
Facilities Officer
IRIS Chippenham, Wiltshire
Are you a proactive and reliable facilities professional with experience in maintaining safe, compliant, and well-functioning environments? Do you take pride in ensuring buildings and services run smoothly - and want to use those skills in a role that directly supports education and community success? If you're ready to apply your practical expertise to a varied, hands-on role where no two days are the same, this is an opportunity to play a key part in creating a safe, efficient, and welcoming environment for learners, staff, and visitors across multiple campuses. Join Wiltshire College & University Centre and help maintain the spaces that enable education to thrive. What We Offer Salary: £26,543 per year Contract Type: • Permanent, full-time, 37 hours per week, 52 weeks per year • Part of a team of three working rotating early / day / late shifts • Usually Monday-Friday, with occasional flexibility to support College activity Outstanding Benefits • Local Government Pension Scheme - a strong, secure foundation for your future • Generous Holiday Entitlement - 30 days paid annual leave plus 8 days paid bank holidays • College closure and wellbeing days - including a 2-week paid Christmas closure • Employee Assistance Programme - 24/7 confidential wellbeing, legal, and financial support • Free On-Site Gyms - available across multiple campuses • Lifestyle Discounts - savings on retail, technology, travel, and leisure • Cycle-to-Work Scheme - save money while staying active • Professional Development - training and career progression opportunities • Additional Perks - discounted meals, hair & beauty services, and reduced attraction entry A hands-on, essential role with benefits that support your life today and your future tomorrow. What You'll Do Carry out general repairs and maintenance tasks Support statutory checks and contractor visits Assist with room setups, equipment moves and campus operations Help keep our spaces tidy, safe, and ready for use What You'll Bring Practical skills from a trade or hands-on role A calm, helpful approach to solving day-to-day issues Good communication and a customer-focused mindset Reliability, teamwork, and pride in your work This role is ideal for someone who enjoys variety, working with their hands, and being part of a supportive team. Why Choose This Path? Use your practical skills in a role that keeps education running smoothly - while gaining: • Long-term job security and stability • A healthy work-life balance • A varied, active role where no two days are the same • The opportunity to directly support learners and staff every day A role where your work has visible impact - creating safe, functional spaces that support success. Make a move that truly matters If you're ready to bring your facilities and maintenance experience to a meaningful role at Wiltshire College & University Centre, we'd love to hear from you. Closing Date: Wednesday 29th April 2026 Vacancies may close early if sufficient applications have been received; therefore, we would encourage you to submit your application as soon as possible. Safer Recruitment Wiltshire College & University Centre follows Safer Recruitment Guidance outlined by the Department for Education in 'Keeping Children Safe in Education'. This involves conducting enhanced DBS checks, including checks against the children's barred list, and other employment verifications, including an online presence review for shortlisted candidates. We embrace diversity, recognising the valuable perspectives, ideas, knowledge, and cultures individuals from different backgrounds bring. Committed to safeguarding, we expect all staff and volunteers to share this commitment. As a Disability Confident Employer, we pledge to interview all disabled applicants who meet the essential criteria for a job vacancy and assess them based on their abilities. Closing date: 29th April 2026 Shortlist date: 30th April 2026 Interview date: TBC
20/04/2026
Full time
Are you a proactive and reliable facilities professional with experience in maintaining safe, compliant, and well-functioning environments? Do you take pride in ensuring buildings and services run smoothly - and want to use those skills in a role that directly supports education and community success? If you're ready to apply your practical expertise to a varied, hands-on role where no two days are the same, this is an opportunity to play a key part in creating a safe, efficient, and welcoming environment for learners, staff, and visitors across multiple campuses. Join Wiltshire College & University Centre and help maintain the spaces that enable education to thrive. What We Offer Salary: £26,543 per year Contract Type: • Permanent, full-time, 37 hours per week, 52 weeks per year • Part of a team of three working rotating early / day / late shifts • Usually Monday-Friday, with occasional flexibility to support College activity Outstanding Benefits • Local Government Pension Scheme - a strong, secure foundation for your future • Generous Holiday Entitlement - 30 days paid annual leave plus 8 days paid bank holidays • College closure and wellbeing days - including a 2-week paid Christmas closure • Employee Assistance Programme - 24/7 confidential wellbeing, legal, and financial support • Free On-Site Gyms - available across multiple campuses • Lifestyle Discounts - savings on retail, technology, travel, and leisure • Cycle-to-Work Scheme - save money while staying active • Professional Development - training and career progression opportunities • Additional Perks - discounted meals, hair & beauty services, and reduced attraction entry A hands-on, essential role with benefits that support your life today and your future tomorrow. What You'll Do Carry out general repairs and maintenance tasks Support statutory checks and contractor visits Assist with room setups, equipment moves and campus operations Help keep our spaces tidy, safe, and ready for use What You'll Bring Practical skills from a trade or hands-on role A calm, helpful approach to solving day-to-day issues Good communication and a customer-focused mindset Reliability, teamwork, and pride in your work This role is ideal for someone who enjoys variety, working with their hands, and being part of a supportive team. Why Choose This Path? Use your practical skills in a role that keeps education running smoothly - while gaining: • Long-term job security and stability • A healthy work-life balance • A varied, active role where no two days are the same • The opportunity to directly support learners and staff every day A role where your work has visible impact - creating safe, functional spaces that support success. Make a move that truly matters If you're ready to bring your facilities and maintenance experience to a meaningful role at Wiltshire College & University Centre, we'd love to hear from you. Closing Date: Wednesday 29th April 2026 Vacancies may close early if sufficient applications have been received; therefore, we would encourage you to submit your application as soon as possible. Safer Recruitment Wiltshire College & University Centre follows Safer Recruitment Guidance outlined by the Department for Education in 'Keeping Children Safe in Education'. This involves conducting enhanced DBS checks, including checks against the children's barred list, and other employment verifications, including an online presence review for shortlisted candidates. We embrace diversity, recognising the valuable perspectives, ideas, knowledge, and cultures individuals from different backgrounds bring. Committed to safeguarding, we expect all staff and volunteers to share this commitment. As a Disability Confident Employer, we pledge to interview all disabled applicants who meet the essential criteria for a job vacancy and assess them based on their abilities. Closing date: 29th April 2026 Shortlist date: 30th April 2026 Interview date: TBC
PUBLICA GROUP
Private Sector Housing Officer
PUBLICA GROUP Cirencester, Gloucestershire
About The RolePrivate Sector Housing Officer£35,547 - £37,078 per annum, 37 hours per weekPermanent Cirencester/Coleford Agile & HomeworkingWe are seeking a motivated and knowledgeable Private Sector Housing Officer to join our team. This role is central to improving housing standards across the private sector through a combination of advice, inspection, regulation, and enforcement. About the role In the role of Private Sector Housing Officer you will play a key role in regulating landlord and tenant matters, overseeing Houses in Multiple Occupation (HMOs), and managing caravan and campsite licensing. Your work will directly contribute to safeguarding public health and improving living conditions within the community. You can make a real difference to people's lives.We are looking for someone who is confident, resilient, and committed to delivering high-quality outcomes in a challenging and rewarding environment. Key Responsibilities Deliver a comprehensive Private Sector Housing service, including housing standards, HMOs, and licensing of caravans and campsites Respond to residential service requests, including issues relating to drainage, pest infestations, and filthy or verminous premises Support initiatives to bring empty homes back into use Develop and improve procedures to enhance service delivery Provide expert Environmental Health advice across the organisation and contribute to consultations Investigate complex housing and public health cases You will need A qualification equivalent to NVQ Level 3 or A-Level A recognised qualification in Private Sector Housing, Environmental Health, or a related field Strong experience in assessing complex situations and carrying out inspections Ability to build and maintain positive customer relationships Confidence in handling challenging situations calmly and professionally Special Conditions A full UK Driving Licence and access to a vehicle for work purposes For more information about this role please see the Job Description/Person Specification. What we can do for you Agile working allowing a mix of home and office working Flexible working arrangements (depending on the role) 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care Pension scheme with a good employer contribution of up to 7% of your earnings Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues Cycle to work scheme Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars Generous sickness cover above statutory entitlements Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury Life assurance, currently four times your annual salary Watch our new 'What is Publica' video to see why its great to join us!About The OrganisationYou will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
20/04/2026
Full time
About The RolePrivate Sector Housing Officer£35,547 - £37,078 per annum, 37 hours per weekPermanent Cirencester/Coleford Agile & HomeworkingWe are seeking a motivated and knowledgeable Private Sector Housing Officer to join our team. This role is central to improving housing standards across the private sector through a combination of advice, inspection, regulation, and enforcement. About the role In the role of Private Sector Housing Officer you will play a key role in regulating landlord and tenant matters, overseeing Houses in Multiple Occupation (HMOs), and managing caravan and campsite licensing. Your work will directly contribute to safeguarding public health and improving living conditions within the community. You can make a real difference to people's lives.We are looking for someone who is confident, resilient, and committed to delivering high-quality outcomes in a challenging and rewarding environment. Key Responsibilities Deliver a comprehensive Private Sector Housing service, including housing standards, HMOs, and licensing of caravans and campsites Respond to residential service requests, including issues relating to drainage, pest infestations, and filthy or verminous premises Support initiatives to bring empty homes back into use Develop and improve procedures to enhance service delivery Provide expert Environmental Health advice across the organisation and contribute to consultations Investigate complex housing and public health cases You will need A qualification equivalent to NVQ Level 3 or A-Level A recognised qualification in Private Sector Housing, Environmental Health, or a related field Strong experience in assessing complex situations and carrying out inspections Ability to build and maintain positive customer relationships Confidence in handling challenging situations calmly and professionally Special Conditions A full UK Driving Licence and access to a vehicle for work purposes For more information about this role please see the Job Description/Person Specification. What we can do for you Agile working allowing a mix of home and office working Flexible working arrangements (depending on the role) 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care Pension scheme with a good employer contribution of up to 7% of your earnings Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues Cycle to work scheme Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars Generous sickness cover above statutory entitlements Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury Life assurance, currently four times your annual salary Watch our new 'What is Publica' video to see why its great to join us!About The OrganisationYou will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
Technical Programme Manager
Capital One UK Nottingham, Nottinghamshire
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Technical Programme Manager About the role At Capital One, a strong emphasis on technology enabled change is vital as a large proportion of our business strategy is enabled through technology related change. As a Technical Program Manager (TPM), we're looking for someone that can help us build world class technical solutions, to ultimately enable Capital One customers to have incredible experiences. You will play a key role in defining and delivering the future of Capital One architecture. In this role you'll not only be working with a dynamic tech team, but also collaborate with cross functional teams across the business to help define product roadmaps and ultimately future strategy. In addition to the technical programs, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organisation what a great TPM can achieve. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. What you'll do Lead programs that deliver on critical business goals, overseeing the full lifecycle including planning, execution and delivery Bring cross functional resources together to tackle a wide range of technical business problems Contribute to the evolution and the effective day to day running of the TPM and wider change management function, leveraging your industry knowledge and experience to help build a best in class TPM function Inspire and influence others to focus on solving clear customer problems and deliver with a customer-first mindset. Provide clear communication and coordination between delivery teams and wider business stakeholders Adapt your methodology and style to suit different scenarios Challenge and stress testing plans, scope and delivery approaches Deal with ambiguity and navigating effectively when processes are not clearly defined or understood Identify ways to improve overall efficiency and ways of working for the TPM and delivery teams What we're looking for Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives Excellent problem solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business Proven experience of managing cross team dependencies, risks and issues You are confident in leading through ambiguity, in a fast paced, changing environment Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. A credible track record of improving the effectiveness of delivery Proven experience of managing cross team governance and reporting A passion for leading, coaching and nurturing the very best talent Comfortable working in a complex regulated environment (experience is desirable) Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office and expected to be in office 3 days a week. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the long term strategy for an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit: We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
20/04/2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Technical Programme Manager About the role At Capital One, a strong emphasis on technology enabled change is vital as a large proportion of our business strategy is enabled through technology related change. As a Technical Program Manager (TPM), we're looking for someone that can help us build world class technical solutions, to ultimately enable Capital One customers to have incredible experiences. You will play a key role in defining and delivering the future of Capital One architecture. In this role you'll not only be working with a dynamic tech team, but also collaborate with cross functional teams across the business to help define product roadmaps and ultimately future strategy. In addition to the technical programs, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organisation what a great TPM can achieve. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. What you'll do Lead programs that deliver on critical business goals, overseeing the full lifecycle including planning, execution and delivery Bring cross functional resources together to tackle a wide range of technical business problems Contribute to the evolution and the effective day to day running of the TPM and wider change management function, leveraging your industry knowledge and experience to help build a best in class TPM function Inspire and influence others to focus on solving clear customer problems and deliver with a customer-first mindset. Provide clear communication and coordination between delivery teams and wider business stakeholders Adapt your methodology and style to suit different scenarios Challenge and stress testing plans, scope and delivery approaches Deal with ambiguity and navigating effectively when processes are not clearly defined or understood Identify ways to improve overall efficiency and ways of working for the TPM and delivery teams What we're looking for Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives Excellent problem solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business Proven experience of managing cross team dependencies, risks and issues You are confident in leading through ambiguity, in a fast paced, changing environment Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. A credible track record of improving the effectiveness of delivery Proven experience of managing cross team governance and reporting A passion for leading, coaching and nurturing the very best talent Comfortable working in a complex regulated environment (experience is desirable) Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office and expected to be in office 3 days a week. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the long term strategy for an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit: We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Technical Programme Manager
Capital One UK Mayfield, Derbyshire
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Technical Programme Manager About the role At Capital One, a strong emphasis on technology enabled change is vital as a large proportion of our business strategy is enabled through technology related change. As a Technical Program Manager (TPM), we're looking for someone that can help us build world class technical solutions, to ultimately enable Capital One customers to have incredible experiences. You will play a key role in defining and delivering the future of Capital One architecture. In this role you'll not only be working with a dynamic tech team, but also collaborate with cross functional teams across the business to help define product roadmaps and ultimately future strategy. In addition to the technical programs, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organisation what a great TPM can achieve. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. What you'll do Lead programs that deliver on critical business goals, overseeing the full lifecycle including planning, execution and delivery Bring cross functional resources together to tackle a wide range of technical business problems Contribute to the evolution and the effective day to day running of the TPM and wider change management function, leveraging your industry knowledge and experience to help build a best in class TPM function Inspire and influence others to focus on solving clear customer problems and deliver with a customer-first mindset. Provide clear communication and coordination between delivery teams and wider business stakeholders Adapt your methodology and style to suit different scenarios Challenge and stress testing plans, scope and delivery approaches Deal with ambiguity and navigating effectively when processes are not clearly defined or understood Identify ways to improve overall efficiency and ways of working for the TPM and delivery teams What we're looking for Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives Excellent problem solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business Proven experience of managing cross team dependencies, risks and issues You are confident in leading through ambiguity, in a fast paced, changing environment Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. A credible track record of improving the effectiveness of delivery Proven experience of managing cross team governance and reporting A passion for leading, coaching and nurturing the very best talent Comfortable working in a complex regulated environment (experience is desirable) Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office and expected to be in office 3 days a week. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the long term strategy for an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit: We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
20/04/2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Technical Programme Manager About the role At Capital One, a strong emphasis on technology enabled change is vital as a large proportion of our business strategy is enabled through technology related change. As a Technical Program Manager (TPM), we're looking for someone that can help us build world class technical solutions, to ultimately enable Capital One customers to have incredible experiences. You will play a key role in defining and delivering the future of Capital One architecture. In this role you'll not only be working with a dynamic tech team, but also collaborate with cross functional teams across the business to help define product roadmaps and ultimately future strategy. In addition to the technical programs, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organisation what a great TPM can achieve. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. What you'll do Lead programs that deliver on critical business goals, overseeing the full lifecycle including planning, execution and delivery Bring cross functional resources together to tackle a wide range of technical business problems Contribute to the evolution and the effective day to day running of the TPM and wider change management function, leveraging your industry knowledge and experience to help build a best in class TPM function Inspire and influence others to focus on solving clear customer problems and deliver with a customer-first mindset. Provide clear communication and coordination between delivery teams and wider business stakeholders Adapt your methodology and style to suit different scenarios Challenge and stress testing plans, scope and delivery approaches Deal with ambiguity and navigating effectively when processes are not clearly defined or understood Identify ways to improve overall efficiency and ways of working for the TPM and delivery teams What we're looking for Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives Excellent problem solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business Proven experience of managing cross team dependencies, risks and issues You are confident in leading through ambiguity, in a fast paced, changing environment Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. A credible track record of improving the effectiveness of delivery Proven experience of managing cross team governance and reporting A passion for leading, coaching and nurturing the very best talent Comfortable working in a complex regulated environment (experience is desirable) Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office and expected to be in office 3 days a week. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the long term strategy for an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit: We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Fix Space Recruitment Ltd
Temporary Accommodation Compliance Officer (Level 6)
Fix Space Recruitment Ltd Slough, Berkshire
TA Compliance Officer (Level 6) Temporary Contract Job Details Client: Slough Borough Council Service Area: Regeneration, Housing and Environment - Temporary Accommodation Hours: 37 hours per week Working Pattern: Monday to Friday, 09:00 - 17:00 Start Date: 05 May 2026 End Date: 30 September 2026 Closing Date: 24 April 2026 at 12:00 Working Arrangement: Hybrid - 2 days per week in the office Location Office Base: Observatory House 25 Windsor Road Slough Berkshire SL1 2EJ Pay PAYE Rate: £19.60 per hour Job Overview Slough Borough Council is seeking an experienced TA Compliance Officer to support the Temporary Accommodation service. This role focuses on property compliance across approximately 1,500 TA units, ensuring statutory and regulatory documentation is collected, reviewed, recorded and monitored accurately. The postholder will also carry out inspections of existing and new temporary accommodation properties, investigate disrepair issues and support decision-making around property standards and suitability. You will work closely with the TA Commercial Manager on property acquisition activity and play a key role in identifying and escalating non-compliance, protecting residents and maintaining service standards. Important - Please Read Carefully This role requires direct experience in property compliance, Temporary Accommodation, housing standards or a similar housing property role. You must have experience reviewing statutory compliance documents, carrying out property inspections, identifying disrepair / non-compliance, and preparing reports or schedules of work. Applications from candidates without relevant property compliance experience are unlikely to be considered. Key Responsibilities Support delivery of the compliance programme across Temporary Accommodation properties Request and collect statutory and regulatory compliance documents including Gas Safety, EICRs, EPCs, FRAs, Legionella and HMO licensing records Review certificates for validity, accuracy and expiry dates Upload compliance documentation onto NEC and maintain accurate records Update and maintain the centralised compliance tracker Flag discrepancies, non-compliance or non-cooperation to the management team Undertake inspections of existing and new TA properties to assess standards, suitability and occupancy Investigate disrepair complaints, Member enquiries and Councillor enquiries, preparing reports and responses Prepare Schedules of Works for landlords or managing agents and follow works through to completion Record inspections and provide weekly statistics Complete suitability and audit forms with clients and upload these onto Jigsaw Update case notes on Jigsaw and NEC Carry out additional inspections following referrals from Housing Regulation, Income Recovery and other teams Essential Experience & Skills Strong experience in property compliance, ideally within Temporary Accommodation, housing or property management Good understanding of statutory compliance relating to residential property Experience dealing with non-compliant properties and escalating issues appropriately Experience carrying out property inspections and preparing written reports Experience investigating disrepair and identifying required remedial works Ability to manage and maintain accurate compliance records and trackers Strong organisational skills and attention to detail Ability to work independently and manage a varied workload across office and site-based activity Reporting To TA Commercial Manager Disclaimer On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto. RQ
18/04/2026
Seasonal
TA Compliance Officer (Level 6) Temporary Contract Job Details Client: Slough Borough Council Service Area: Regeneration, Housing and Environment - Temporary Accommodation Hours: 37 hours per week Working Pattern: Monday to Friday, 09:00 - 17:00 Start Date: 05 May 2026 End Date: 30 September 2026 Closing Date: 24 April 2026 at 12:00 Working Arrangement: Hybrid - 2 days per week in the office Location Office Base: Observatory House 25 Windsor Road Slough Berkshire SL1 2EJ Pay PAYE Rate: £19.60 per hour Job Overview Slough Borough Council is seeking an experienced TA Compliance Officer to support the Temporary Accommodation service. This role focuses on property compliance across approximately 1,500 TA units, ensuring statutory and regulatory documentation is collected, reviewed, recorded and monitored accurately. The postholder will also carry out inspections of existing and new temporary accommodation properties, investigate disrepair issues and support decision-making around property standards and suitability. You will work closely with the TA Commercial Manager on property acquisition activity and play a key role in identifying and escalating non-compliance, protecting residents and maintaining service standards. Important - Please Read Carefully This role requires direct experience in property compliance, Temporary Accommodation, housing standards or a similar housing property role. You must have experience reviewing statutory compliance documents, carrying out property inspections, identifying disrepair / non-compliance, and preparing reports or schedules of work. Applications from candidates without relevant property compliance experience are unlikely to be considered. Key Responsibilities Support delivery of the compliance programme across Temporary Accommodation properties Request and collect statutory and regulatory compliance documents including Gas Safety, EICRs, EPCs, FRAs, Legionella and HMO licensing records Review certificates for validity, accuracy and expiry dates Upload compliance documentation onto NEC and maintain accurate records Update and maintain the centralised compliance tracker Flag discrepancies, non-compliance or non-cooperation to the management team Undertake inspections of existing and new TA properties to assess standards, suitability and occupancy Investigate disrepair complaints, Member enquiries and Councillor enquiries, preparing reports and responses Prepare Schedules of Works for landlords or managing agents and follow works through to completion Record inspections and provide weekly statistics Complete suitability and audit forms with clients and upload these onto Jigsaw Update case notes on Jigsaw and NEC Carry out additional inspections following referrals from Housing Regulation, Income Recovery and other teams Essential Experience & Skills Strong experience in property compliance, ideally within Temporary Accommodation, housing or property management Good understanding of statutory compliance relating to residential property Experience dealing with non-compliant properties and escalating issues appropriately Experience carrying out property inspections and preparing written reports Experience investigating disrepair and identifying required remedial works Ability to manage and maintain accurate compliance records and trackers Strong organisational skills and attention to detail Ability to work independently and manage a varied workload across office and site-based activity Reporting To TA Commercial Manager Disclaimer On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto. RQ
Bamford Contract Services Ltd
Resident Liaison Officer
Bamford Contract Services Ltd City, Manchester
Resident Liaison Officer Manchester £15.50 per hour Full Time, Monday to Friday Full UK Driving Licence and own vehicle (mileage and car allowance provided) Immediate Start Temp 5 months Our client, a leading social housing contractor, is seeking a dedicated Resident Liaison Officer to join their team on a long-term temporary basis in and around Manchester. As a Resident Liaison Officer, you will play a key role in maintaining strong relationships between the company and its residents. Your primary responsibilities will involve clear and effective communication, resolve queries, and ensuring access to properties for planned works. This is an excellent opportunity for someone with strong interpersonal skills and a passion for customer service. Resident Liaison Officer Key Responsibilities: Resident Communication: Establish regular communication with residents to provide updates on project progress, schedules, and any disruptions. Handle enquiries promptly and courteously while ensuring resident concerns are effectively resolved. Coordinate appointments and ensure access for works. Resident Support: Serve as the main point of contact between residents and site teams. Offer guidance on the nature and benefits of the works being carried out, ensuring residents understand the process and feel supported throughout. Community Engagement: Organise and lead meetings, drop-in sessions, and other engagement events to encourage community participation, gather feedback, and address any concerns. Reporting and Administration: Maintain accurate records of all resident interactions and compile reports highlighting recurring issues, resident feedback, and suggested improvements. Resident Liaison Officer Requirements: Previous experience in a similar role, ideally within the housing or construction sector. Strong communication and interpersonal skills, with the ability to build rapport with a wide range of people. Calm and professional approach to conflict resolution and problem-solving. Empathy, patience, and the ability to manage sensitive situations with discretion. Understanding of housing regulations and procedures. Proficient IT skills, particularly in Microsoft Excel. Self-motivated, organised, and capable of managing a busy workload independently. Please apply online for this Resident Liaison Officer Position. To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs.
17/04/2026
Seasonal
Resident Liaison Officer Manchester £15.50 per hour Full Time, Monday to Friday Full UK Driving Licence and own vehicle (mileage and car allowance provided) Immediate Start Temp 5 months Our client, a leading social housing contractor, is seeking a dedicated Resident Liaison Officer to join their team on a long-term temporary basis in and around Manchester. As a Resident Liaison Officer, you will play a key role in maintaining strong relationships between the company and its residents. Your primary responsibilities will involve clear and effective communication, resolve queries, and ensuring access to properties for planned works. This is an excellent opportunity for someone with strong interpersonal skills and a passion for customer service. Resident Liaison Officer Key Responsibilities: Resident Communication: Establish regular communication with residents to provide updates on project progress, schedules, and any disruptions. Handle enquiries promptly and courteously while ensuring resident concerns are effectively resolved. Coordinate appointments and ensure access for works. Resident Support: Serve as the main point of contact between residents and site teams. Offer guidance on the nature and benefits of the works being carried out, ensuring residents understand the process and feel supported throughout. Community Engagement: Organise and lead meetings, drop-in sessions, and other engagement events to encourage community participation, gather feedback, and address any concerns. Reporting and Administration: Maintain accurate records of all resident interactions and compile reports highlighting recurring issues, resident feedback, and suggested improvements. Resident Liaison Officer Requirements: Previous experience in a similar role, ideally within the housing or construction sector. Strong communication and interpersonal skills, with the ability to build rapport with a wide range of people. Calm and professional approach to conflict resolution and problem-solving. Empathy, patience, and the ability to manage sensitive situations with discretion. Understanding of housing regulations and procedures. Proficient IT skills, particularly in Microsoft Excel. Self-motivated, organised, and capable of managing a busy workload independently. Please apply online for this Resident Liaison Officer Position. To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs.
Niyaa People Ltd
Housing Allocations Officer
Niyaa People Ltd
We are recruiting on behalf of a local authority for an experienced Housing Allocations Officer to join a high-performing team responsible for delivering fair, transparent and legally compliant housing services. This is an excellent opportunity for a skilled casework and complaints professional to apply their expertise in a regulated, customer-focused environment, supporting individuals and families in accessing housing services. About the Role You will manage a varied and often complex caseload, ensuring housing applications, allocations and associated enquiries are handled efficiently, sensitively and in line with policy and legislation. The role requires strong analytical ability, sound judgement and a commitment to delivering high-quality outcomes, particularly when dealing with vulnerable individuals or sensitive cases. Key Responsibilities of a Housing Allocations Officer: Manage housing applications, assessments and allocations in accordance with legislation and local policy Investigate and resolve complex or escalated housing cases, complaints and disputes Produce clear, accurate case records, decision letters and reports Ensure compliance with regulatory frameworks, safeguarding requirements and service standards Liaise with internal teams, external partners and stakeholders to support effective service delivery Identify trends, risks and service issues, contributing to continuous improvement initiatives Support customers with empathy and professionalism, particularly in sensitive or high-risk situations About You: Experience managing complex, high-volume caseloads Excellent written communication skills, including report writing and decision-making documentation Strong understanding of fairness, compliance and evidence-based decision making Ability to handle sensitive situations with empathy and professionalism Analytical skills with the ability to identify trends and improve service delivery Experience working with vulnerable individuals and applying safeguarding principles Desirable Experience for this Housing Allocations Officer role: Experience within housing allocations, homelessness services or local government Knowledge of relevant housing legislation and policy frameworks Background in complaints handling, investigations or legal/regulatory work Role Benefits: Hybrid working - 2 days in the office 3 days WFH In person training provided Competitive hourly rate 5 month contract If this Housing Allocations Officer position is of interest, please apply or contact (url removed)
17/04/2026
Contract
We are recruiting on behalf of a local authority for an experienced Housing Allocations Officer to join a high-performing team responsible for delivering fair, transparent and legally compliant housing services. This is an excellent opportunity for a skilled casework and complaints professional to apply their expertise in a regulated, customer-focused environment, supporting individuals and families in accessing housing services. About the Role You will manage a varied and often complex caseload, ensuring housing applications, allocations and associated enquiries are handled efficiently, sensitively and in line with policy and legislation. The role requires strong analytical ability, sound judgement and a commitment to delivering high-quality outcomes, particularly when dealing with vulnerable individuals or sensitive cases. Key Responsibilities of a Housing Allocations Officer: Manage housing applications, assessments and allocations in accordance with legislation and local policy Investigate and resolve complex or escalated housing cases, complaints and disputes Produce clear, accurate case records, decision letters and reports Ensure compliance with regulatory frameworks, safeguarding requirements and service standards Liaise with internal teams, external partners and stakeholders to support effective service delivery Identify trends, risks and service issues, contributing to continuous improvement initiatives Support customers with empathy and professionalism, particularly in sensitive or high-risk situations About You: Experience managing complex, high-volume caseloads Excellent written communication skills, including report writing and decision-making documentation Strong understanding of fairness, compliance and evidence-based decision making Ability to handle sensitive situations with empathy and professionalism Analytical skills with the ability to identify trends and improve service delivery Experience working with vulnerable individuals and applying safeguarding principles Desirable Experience for this Housing Allocations Officer role: Experience within housing allocations, homelessness services or local government Knowledge of relevant housing legislation and policy frameworks Background in complaints handling, investigations or legal/regulatory work Role Benefits: Hybrid working - 2 days in the office 3 days WFH In person training provided Competitive hourly rate 5 month contract If this Housing Allocations Officer position is of interest, please apply or contact (url removed)
MMP Consultancy
Resident Liaison Officer
MMP Consultancy Dartford, London
MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor based in Kent. We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress Organise consultation events and attend meetings as required Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems. Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes Ideal Candidate: Present previous experience of working within Social Housing or Local Authority Resident Liaison/Community Engagement capacity Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
17/04/2026
Contract
MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor based in Kent. We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress Organise consultation events and attend meetings as required Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems. Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes Ideal Candidate: Present previous experience of working within Social Housing or Local Authority Resident Liaison/Community Engagement capacity Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
Service Care Solutions
Neighbourhood Officer
Service Care Solutions
Neighbourhood Officer Islington, London Temp Ongoing Full Time An excellent opportunity has arisen for an experienced Neighbourhood Officer to join a respected Housing Association in Islington, delivering high-quality neighbourhood and tenancy management services to residents across a diverse London community. THE ROLE As a Neighbourhood Officer, you will be responsible for delivering a proactive, resident-focused housing management service, ensuring estates are safe, well-maintained, and communities are supported to thrive. Manage a defined patch, delivering effective tenancy and neighbourhood management services Carry out estate inspections and coordinate routine maintenance in communal areas Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches Work closely with repairs, contractors and internal teams to resolve estate-based issues Support residents with tenancy sustainment and signpost to relevant services Handle resident enquiries, complaints and complex casework in a timely and professional manner Ensure compliance with policies, procedures, and relevant housing legislation THE CANDIDATE The successful candidate will have previous experience working in a similar Neighbourhood Officer, Housing Officer or Tenancy Management role within a Housing Association or Local Authority setting. Strong knowledge of tenancy management and housing legislation Experience managing estate inspections and coordinating communal repairs/maintenance Proven track record of handling ASB and complex resident cases Excellent communication skills with the ability to build relationships with diverse communities Ability to prioritise workloads effectively and manage competing deadlines THE CONTRACT WORKING HOURS Full Time Monday-Friday 9-5 Patch based, Islington LENGTH OF CONTRACT 3 Month Contract, temp-perm RATE The pay for the role is 25.15 per hour LTD company rate. The PAYE equivalent is 21.44 per hour, inclusive of holiday. HOW TO APPLY If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss further Know someone perfect for this role? We offer a 250 referral bonus for successful candidate recommendations!
17/04/2026
Contract
Neighbourhood Officer Islington, London Temp Ongoing Full Time An excellent opportunity has arisen for an experienced Neighbourhood Officer to join a respected Housing Association in Islington, delivering high-quality neighbourhood and tenancy management services to residents across a diverse London community. THE ROLE As a Neighbourhood Officer, you will be responsible for delivering a proactive, resident-focused housing management service, ensuring estates are safe, well-maintained, and communities are supported to thrive. Manage a defined patch, delivering effective tenancy and neighbourhood management services Carry out estate inspections and coordinate routine maintenance in communal areas Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches Work closely with repairs, contractors and internal teams to resolve estate-based issues Support residents with tenancy sustainment and signpost to relevant services Handle resident enquiries, complaints and complex casework in a timely and professional manner Ensure compliance with policies, procedures, and relevant housing legislation THE CANDIDATE The successful candidate will have previous experience working in a similar Neighbourhood Officer, Housing Officer or Tenancy Management role within a Housing Association or Local Authority setting. Strong knowledge of tenancy management and housing legislation Experience managing estate inspections and coordinating communal repairs/maintenance Proven track record of handling ASB and complex resident cases Excellent communication skills with the ability to build relationships with diverse communities Ability to prioritise workloads effectively and manage competing deadlines THE CONTRACT WORKING HOURS Full Time Monday-Friday 9-5 Patch based, Islington LENGTH OF CONTRACT 3 Month Contract, temp-perm RATE The pay for the role is 25.15 per hour LTD company rate. The PAYE equivalent is 21.44 per hour, inclusive of holiday. HOW TO APPLY If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss further Know someone perfect for this role? We offer a 250 referral bonus for successful candidate recommendations!
carrington west
Homeless Intervention Caseworker
carrington west
We're recruiting an experienced Homeless Intervention Officer to join a busy local authority housing service, supporting the delivery of a proactive homelessness prevention and relief function. This is a frontline, statutory role focused on early intervention, preventing homelessness and managing crisis cases. You will work directly with vulnerable residents, carrying out assessments, making legal decisions and delivering tailored housing solutions in line with current legislation. The Role - Triage new homelessness approaches, providing advice and early intervention to prevent homelessness - Conduct full homelessness assessments and determine duties in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017 - Develop and manage Personalised Housing Plans, taking all reasonable steps to prevent or relieve homelessness - Make and review statutory homeless decisions, ensuring compliance with legislation and mitigating risk of legal challenge - Assess eligibility for temporary accommodation and support placements into suitable housing options - Carry out detailed interviews, including home visits, to assess housing and support needs - Work collaboratively with landlords, agents, family members and partner agencies to resolve housing issues - Manage complex cases involving safeguarding, domestic abuse, mental health and vulnerable households - Provide advice on a full range of housing options including private rented sector, hostels and social housing - Maintain accurate case records, reports and system updates in line with policy and GDPR requirements - Liaise closely with Temporary Accommodation teams to support move-on into settled housing - Refer cases to specialist services including outreach, mental health and support providers where required - Keep up to date with relevant legislation, case law and best practice to inform decision-making Key Requirements - Experience working in a homelessness, housing options or prevention role within a local authority - Strong knowledge of homelessness legislation including Housing Act 1996 and Homelessness Reduction Act 2017 - Experience making or supporting statutory homelessness decisions - Ability to manage complex and high-risk cases involving vulnerable residents - Experience developing and managing Personalised Housing Plans - Strong communication skills, with the ability to handle difficult conversations sensitively - Experience working collaboratively with internal teams and external partners - Ability to manage a busy caseload and prioritise effectively - Strong IT skills and experience maintaining accurate case records What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Homelessness Officers and Prevention Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
17/04/2026
Contract
We're recruiting an experienced Homeless Intervention Officer to join a busy local authority housing service, supporting the delivery of a proactive homelessness prevention and relief function. This is a frontline, statutory role focused on early intervention, preventing homelessness and managing crisis cases. You will work directly with vulnerable residents, carrying out assessments, making legal decisions and delivering tailored housing solutions in line with current legislation. The Role - Triage new homelessness approaches, providing advice and early intervention to prevent homelessness - Conduct full homelessness assessments and determine duties in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017 - Develop and manage Personalised Housing Plans, taking all reasonable steps to prevent or relieve homelessness - Make and review statutory homeless decisions, ensuring compliance with legislation and mitigating risk of legal challenge - Assess eligibility for temporary accommodation and support placements into suitable housing options - Carry out detailed interviews, including home visits, to assess housing and support needs - Work collaboratively with landlords, agents, family members and partner agencies to resolve housing issues - Manage complex cases involving safeguarding, domestic abuse, mental health and vulnerable households - Provide advice on a full range of housing options including private rented sector, hostels and social housing - Maintain accurate case records, reports and system updates in line with policy and GDPR requirements - Liaise closely with Temporary Accommodation teams to support move-on into settled housing - Refer cases to specialist services including outreach, mental health and support providers where required - Keep up to date with relevant legislation, case law and best practice to inform decision-making Key Requirements - Experience working in a homelessness, housing options or prevention role within a local authority - Strong knowledge of homelessness legislation including Housing Act 1996 and Homelessness Reduction Act 2017 - Experience making or supporting statutory homelessness decisions - Ability to manage complex and high-risk cases involving vulnerable residents - Experience developing and managing Personalised Housing Plans - Strong communication skills, with the ability to handle difficult conversations sensitively - Experience working collaboratively with internal teams and external partners - Ability to manage a busy caseload and prioritise effectively - Strong IT skills and experience maintaining accurate case records What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Homelessness Officers and Prevention Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Willmott Dixon Group
Technical Lead (Building Regulations Compliance Officer)
Willmott Dixon Group City, Birmingham
Willmott Dixon is seeking a Technical Lead, working across our offices in Nottingham, Birmingham and Coleshill but ideally based out of our Birmingham Snowhill office, to play a key role to provide technical guidance to project teams to ensure compliance with business and building safety standards. You'll enjoy a hybrid working model with time split between the office, home, and occasionally, on projects with our site teams. This is an opportunity to work on a wide range of construction projects which regularly include non-standard buildings and on occasion higher risk buildings (HRBs). You'll be expected to draw on your strong interpersonal skills and comprehensive technical understanding of building regulations guiding teams, ensuring compliance. Our projects range from 10m- 150m+ across the following sectors: Education, Leisure, Blue Light, Commercial, Healthcare, and Residential, so no two schemes are the same! Responsibilities Build and maintain positive relationships with our customers, stakeholders, and project teams, and effectively communicate technical solutions and recommendations in accordance with relevant building regulations. Facilitate Willmott Dixon's role as "Principal Designer" and demonstrate the right competencies to be an advisor to our project teams. Create processes and procedures to review the competency of other members of the team. Where appropriate, liaise with Design Managers and the wider design team to ensure they and specialists have provided information and detail to demonstrate compliance requirements of the legislation. Ensure that design information is of a consistent high standard, compliant, and deliverable for the project. Keep accurate records of conversations and decisions. Upon completion of the design, sign as the "Principal Designer" duty holder for and on behalf of Willmott Dixon. Assist sites and respond to questions or items raised through site inspections by others, where required. Engage with and mentor our regional design manager community. Essential and Desirable Criteria Hold a Class 3 Building Control accreditation/qualification with previous experience as a Registered Building Inspector (RBI) Possess a Level D competence across the Building Inspector Competence Framework as required by a Class 3 Building Control Officer and demonstrate the behaviours and ethics appropriate to this level. Enjoy being a team player and active contributor to the projects. Full UK Driving License Additional Information Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer. In return we reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, fully discounted private medical insurance for you and a partner, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. This role will benefit from a motoring expenditure allowance (MEA) and everyone can access a new generation of low carbon and electric cars via the Willmott Dixon run car leasing scheme. About Us With 170 years of rich history, Willmott Dixon's purpose beyond profit is to deliver brilliant buildings, transform lives, strengthen communities, and enhance the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and trusted privately owned business where our people can thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
17/04/2026
Full time
Willmott Dixon is seeking a Technical Lead, working across our offices in Nottingham, Birmingham and Coleshill but ideally based out of our Birmingham Snowhill office, to play a key role to provide technical guidance to project teams to ensure compliance with business and building safety standards. You'll enjoy a hybrid working model with time split between the office, home, and occasionally, on projects with our site teams. This is an opportunity to work on a wide range of construction projects which regularly include non-standard buildings and on occasion higher risk buildings (HRBs). You'll be expected to draw on your strong interpersonal skills and comprehensive technical understanding of building regulations guiding teams, ensuring compliance. Our projects range from 10m- 150m+ across the following sectors: Education, Leisure, Blue Light, Commercial, Healthcare, and Residential, so no two schemes are the same! Responsibilities Build and maintain positive relationships with our customers, stakeholders, and project teams, and effectively communicate technical solutions and recommendations in accordance with relevant building regulations. Facilitate Willmott Dixon's role as "Principal Designer" and demonstrate the right competencies to be an advisor to our project teams. Create processes and procedures to review the competency of other members of the team. Where appropriate, liaise with Design Managers and the wider design team to ensure they and specialists have provided information and detail to demonstrate compliance requirements of the legislation. Ensure that design information is of a consistent high standard, compliant, and deliverable for the project. Keep accurate records of conversations and decisions. Upon completion of the design, sign as the "Principal Designer" duty holder for and on behalf of Willmott Dixon. Assist sites and respond to questions or items raised through site inspections by others, where required. Engage with and mentor our regional design manager community. Essential and Desirable Criteria Hold a Class 3 Building Control accreditation/qualification with previous experience as a Registered Building Inspector (RBI) Possess a Level D competence across the Building Inspector Competence Framework as required by a Class 3 Building Control Officer and demonstrate the behaviours and ethics appropriate to this level. Enjoy being a team player and active contributor to the projects. Full UK Driving License Additional Information Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer. In return we reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, fully discounted private medical insurance for you and a partner, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. This role will benefit from a motoring expenditure allowance (MEA) and everyone can access a new generation of low carbon and electric cars via the Willmott Dixon run car leasing scheme. About Us With 170 years of rich history, Willmott Dixon's purpose beyond profit is to deliver brilliant buildings, transform lives, strengthen communities, and enhance the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and trusted privately owned business where our people can thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
Henley Chase
Contracts Manager/Director - EV Installation
Henley Chase
Pay: £80,000.00 - £(phone number removed) per year Job description: Title: Contracts Manager / Director Salary: £80,000 £125,000 Reports to: Managing Director Location: UK-wide travel required Job Purpose To plan, organise, and deliver the construction phase of multiple commercial and retail projects in a safe, efficient manner. Ensure delivery within budget, to required building standards, and in line with agreed client timelines. Key Responsibilities and Accountabilities 1. Planning and Organisation Plan and execute all construction phase activities, including temporary works. Manage subcontractors and labour deployment in line with detailed construction programmes. Develop and maintain systems to support operational activities. 2. Communication Ensure effective communication across all stakeholders involved in construction activities. Maintain strong client liaison and coordination with external bodies (e.g. Building Control, HSE, project officers). 3. Information Management Implement systems to ensure accurate and timely flow of information across all areas of the business. Ensure effective communication between site teams and central operations. Monitor and maintain systems to ensure actions are followed through. 4. Monitoring and Reporting Conduct regular site visits across the UK to monitor progress and adherence to programme deadlines. Manage and resolve deviations efficiently and safely, both internally and with clients. Ensure all contract variations are recorded and authorised. Develop systems to monitor performance against standards and take corrective action where required. 5. Financial Management Deliver projects within agreed budgets. Ensure efficient use of resources and cost control within area of responsibility. 6. Quality Assurance Ensure all projects meet required building regulations and quality standards. Consistently deliver projects to meet or exceed client expectations. 7. Health and Safety Ensure compliance with all relevant health and safety legislation and standards. Maintain and improve health and safety systems and policies. Promote a strong safety culture across all projects. 8. Strategy and Governance Promote organisational values, ethics, and corporate responsibility. Contribute to strategic planning and policy development. 9. People Management Build, lead, and develop high-performing teams. Manage performance, training, and development of staff. Foster a culture of high standards and continuous improvement. Project Scale Indicators Number of projects: 1 10 concurrently Project value: £75k £1.5m Typical duration: 2 14 weeks Skills and Experience Proven experience as a Senior Contracts Manager with strong leadership capability. Extensive background in construction, particularly refurbishment and civils. Minimum 10 years in a Contracts Manager role. Experience managing commercial projects valued £75k £1.5m. Strong knowledge of JCT and NEC contracts. Proficient in programming software (e.g. MS Project, Asta Powerproject). Experience delivering commercial/retail projects (EV charging/PFS experience beneficial but not essential). Strong subcontractor management, procurement, and health & safety expertise. Experience building and managing delivery teams (Contracts Managers, Site Managers, Foremen, Labour). Full UK driving licence. Qualifications & Training: NVQ Level 7 (or equivalent) CSCS Black Card SMSTS Temporary Works Coordinator (CITB) Street Works Supervisor / Chapter 8 (desirable) Technical Competencies: Knowledge of traditional building techniques Building regulations compliance and liaison Risk assessments and method statements Construction phase planning and CDM compliance Site investigation, reporting, and issue resolution Contract and project management, including reporting and chairing meetings Operational Responsibilities: Staff recruitment, training, and performance management Subcontractor vetting and performance monitoring Procurement of materials and utilities Quality control, snagging, and project handover Cost monitoring, variations, and coordination with commercial teams Other Requirements: Strong client relationship management Effective coordination with consultants and stakeholders IT literate
17/04/2026
Full time
Pay: £80,000.00 - £(phone number removed) per year Job description: Title: Contracts Manager / Director Salary: £80,000 £125,000 Reports to: Managing Director Location: UK-wide travel required Job Purpose To plan, organise, and deliver the construction phase of multiple commercial and retail projects in a safe, efficient manner. Ensure delivery within budget, to required building standards, and in line with agreed client timelines. Key Responsibilities and Accountabilities 1. Planning and Organisation Plan and execute all construction phase activities, including temporary works. Manage subcontractors and labour deployment in line with detailed construction programmes. Develop and maintain systems to support operational activities. 2. Communication Ensure effective communication across all stakeholders involved in construction activities. Maintain strong client liaison and coordination with external bodies (e.g. Building Control, HSE, project officers). 3. Information Management Implement systems to ensure accurate and timely flow of information across all areas of the business. Ensure effective communication between site teams and central operations. Monitor and maintain systems to ensure actions are followed through. 4. Monitoring and Reporting Conduct regular site visits across the UK to monitor progress and adherence to programme deadlines. Manage and resolve deviations efficiently and safely, both internally and with clients. Ensure all contract variations are recorded and authorised. Develop systems to monitor performance against standards and take corrective action where required. 5. Financial Management Deliver projects within agreed budgets. Ensure efficient use of resources and cost control within area of responsibility. 6. Quality Assurance Ensure all projects meet required building regulations and quality standards. Consistently deliver projects to meet or exceed client expectations. 7. Health and Safety Ensure compliance with all relevant health and safety legislation and standards. Maintain and improve health and safety systems and policies. Promote a strong safety culture across all projects. 8. Strategy and Governance Promote organisational values, ethics, and corporate responsibility. Contribute to strategic planning and policy development. 9. People Management Build, lead, and develop high-performing teams. Manage performance, training, and development of staff. Foster a culture of high standards and continuous improvement. Project Scale Indicators Number of projects: 1 10 concurrently Project value: £75k £1.5m Typical duration: 2 14 weeks Skills and Experience Proven experience as a Senior Contracts Manager with strong leadership capability. Extensive background in construction, particularly refurbishment and civils. Minimum 10 years in a Contracts Manager role. Experience managing commercial projects valued £75k £1.5m. Strong knowledge of JCT and NEC contracts. Proficient in programming software (e.g. MS Project, Asta Powerproject). Experience delivering commercial/retail projects (EV charging/PFS experience beneficial but not essential). Strong subcontractor management, procurement, and health & safety expertise. Experience building and managing delivery teams (Contracts Managers, Site Managers, Foremen, Labour). Full UK driving licence. Qualifications & Training: NVQ Level 7 (or equivalent) CSCS Black Card SMSTS Temporary Works Coordinator (CITB) Street Works Supervisor / Chapter 8 (desirable) Technical Competencies: Knowledge of traditional building techniques Building regulations compliance and liaison Risk assessments and method statements Construction phase planning and CDM compliance Site investigation, reporting, and issue resolution Contract and project management, including reporting and chairing meetings Operational Responsibilities: Staff recruitment, training, and performance management Subcontractor vetting and performance monitoring Procurement of materials and utilities Quality control, snagging, and project handover Cost monitoring, variations, and coordination with commercial teams Other Requirements: Strong client relationship management Effective coordination with consultants and stakeholders IT literate
Approach Personnel Ltd
Senior Resident Liaison Officer
Approach Personnel Ltd City, Sheffield
Approach Personnel are proud to be working in partnership with a leading maintenance contractor to recruit a Senior Resident Liaison Officer to join their growing Refurbishment team. This is an excellent opportunity to step into a senior, multi-site role where you will play a key part in delivering high-quality customer engagement across social housing refurbishment contracts in Nottingham and South Yorkshire. Based out of the Nottingham office, you will report to the Customer Care Manager and take ownership of resident liaison operations across multiple projects. A key part of your role will be overseeing and supporting a team of 7 Resident Liaison Officers , ensuring consistent service delivery and high levels of customer satisfaction across all sites. Key Responsibilities: Lead, mentor, and manage a team of 7 Resident Liaison Officers across multiple refurbishment sites Oversee resident engagement strategies to ensure a consistently high standard of customer care Act as the main point of escalation for complex or sensitive resident issues Work closely with site teams, project managers, and clients to coordinate communication plans Monitor and drive performance across the RLO team, ensuring KPIs and service standards are met Ensure clear, proactive communication with residents regarding works, timelines, and disruptions Support the delivery of planned maintenance and refurbishment programmes across the region Carry out site visits across Nottingham and South Yorkshire to maintain visibility and support teams Produce reports and maintain accurate records using internal systems and CRM platforms Contribute to continuous improvement of customer experience processes and procedures About You: Proven experience as a Senior Resident Liaison Officer within social housing, refurbishment, or planned maintenance Demonstrable experience managing or supervising RLOs or customer-facing teams Strong understanding of planned works programmes and resident engagement strategies Excellent communication and interpersonal skills, with the ability to manage challenging situations Highly organised with strong administrative and IT skills (Microsoft Office and CRM systems) Proactive, solution-focused, and confident working across multiple sites This is a fantastic opportunity to join a forward-thinking organisation where you can make a real impact, leading a team and shaping the customer experience across key refurbishment projects.
17/04/2026
Full time
Approach Personnel are proud to be working in partnership with a leading maintenance contractor to recruit a Senior Resident Liaison Officer to join their growing Refurbishment team. This is an excellent opportunity to step into a senior, multi-site role where you will play a key part in delivering high-quality customer engagement across social housing refurbishment contracts in Nottingham and South Yorkshire. Based out of the Nottingham office, you will report to the Customer Care Manager and take ownership of resident liaison operations across multiple projects. A key part of your role will be overseeing and supporting a team of 7 Resident Liaison Officers , ensuring consistent service delivery and high levels of customer satisfaction across all sites. Key Responsibilities: Lead, mentor, and manage a team of 7 Resident Liaison Officers across multiple refurbishment sites Oversee resident engagement strategies to ensure a consistently high standard of customer care Act as the main point of escalation for complex or sensitive resident issues Work closely with site teams, project managers, and clients to coordinate communication plans Monitor and drive performance across the RLO team, ensuring KPIs and service standards are met Ensure clear, proactive communication with residents regarding works, timelines, and disruptions Support the delivery of planned maintenance and refurbishment programmes across the region Carry out site visits across Nottingham and South Yorkshire to maintain visibility and support teams Produce reports and maintain accurate records using internal systems and CRM platforms Contribute to continuous improvement of customer experience processes and procedures About You: Proven experience as a Senior Resident Liaison Officer within social housing, refurbishment, or planned maintenance Demonstrable experience managing or supervising RLOs or customer-facing teams Strong understanding of planned works programmes and resident engagement strategies Excellent communication and interpersonal skills, with the ability to manage challenging situations Highly organised with strong administrative and IT skills (Microsoft Office and CRM systems) Proactive, solution-focused, and confident working across multiple sites This is a fantastic opportunity to join a forward-thinking organisation where you can make a real impact, leading a team and shaping the customer experience across key refurbishment projects.

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